Brookdale Westlake Hills

July 2026

Google

gary hicks

Good experience friendly knowledgeable staff. My wife was well taken care of

July 2026

Google

Sheila

Four stars for most of the nursing staff in skilled nursing (and five for our favorite staff). They are caring and kind to the patients. They aren't always prompt but they are also very, very busy so it's important to keep that in mind. Response times are reasonable when the nurse is called. The food menu is varied and even though I haven't tried it, it looks pretty tasty. The administrative staff is responsive and helpful. Sheets are changed often and the bed is made every day which makes the room look nicer. There's room for improvement on the cleanliness of the floor in the dining room but the staff are very hard working and I'd imagine that cleaning staff do the best they can also. These types of facilities are hard places to be in, to have a family member in and work at. Nowhere is perfect but they strive to take good care of the patients and show them respect. My mom has received good care by nursing staff, PT, and OT. I'd recommend this facility.

June 2026

Google

PolkaWorks

June 2026

Google

Kelle Odom

This was my first time to visit the facility and I was quite impressed. Thank you for taking such good care of my friend, Sandra Mauro.

May 2026

Google

ThriftySupply

Very friendly environment. It's clean and offers good classes.

March 2026

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M B

February 2026

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Erika

All the people who work here are caring, loving people. The activities are fun and they offer a lot of different options. The food is great! It’s a for-profit model and that has its caveats. After two years of experience with this Brookdale, everything above is still true: great people that work there and the community of residents is fantastic. It’s corporate that is disconnected, greedy and not necessarily making choices that are resident focused. They raised the rent 5% the first year and 10% the second. That’s a big jump and the employees did not get a 10% increase in their salaries. Brookdale Corporate fired a much beloved executive director instead of taking a less drastic measures. When corporate makes decisions based on $ the residents feel the negative impact. The wonderful activity directors, front desk personnel , dining servers and transportation drivers really make this location special.

February 2026

Google

Imani

I love this community! I recently toured and was blown away by how beautiful this community is. The residents were all smiling after coming back from an outing. There’s not a lot of independent living that offers a pool and a hot tub so that’s pretty special. Also, I’ve never been to another senior living community that has an entire wall dedicated to their staff that have been there over 15 years. Touring with Brittani and Karen was fun and informative. I highly recommend scheduling a tour around lunchtime so you can eat their delicious food.

February 2026

Google

Nadine Coccia

I replied to this comment on my survey. If you also need this again please advise Thank you Nadine

October 2025

Google

Ed Bradford

Excellent so far. Been here 7 months.

October 2025

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Joyce Foster

Awesome home away from home!!!!

October 2025

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Louis C Smith

May 2025

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Amanda Oliva

So far it’s my 2nd day here and i came for rehab after getting out of the hospital. I arrived on Saturday and the people here and nurses had been very nice to me and very helpful the only downside was the call button took a while for nurses to come and see whatever i needed them for but it hasn’t been that bad lately and the food werent that bad they just have lists of food and you get to choose what you want as the dietician put you on whatever type of foods you can eat but they tastes better than hospital food. I have no complaints about it so far so i will update if anything changes. UPDATE: It has been almost two weeks and OMG, I LOVE THIS PLACE!! The nurses and all the staffs here are super nice, they helped me with alot of things, both OT and PT staffs were awesome and they pushed me everyday with helping me get stronger slow and would not give up motivating me everyday with helping, the foods was really good, the medication staff was very attentive and on time and also fast when i asked for my pain medicine, whenever i needed something, and press the call light bell, like changing my brief, medicine, staff’s aid with transitions and need hoyer lift to get me out of bed to my wheelchair, it was always answered less than 5-10 mins at some time but mostly very sudden, I really wish I could stay here long time but they are very highly costly and does not accept my insurance, which make me unfortunately having to send me home without care or help and that makes me severely uncomfortable about that as this place makes me feel like home and safe, knowing i am in good hands. I will be hating to leave this place. Everyone do take great care of you here and care and treat everyone like family. I would love to give them a 5 stars but one is off because they can’t keep me here and sent me home without anyone to care for me which now it gonna make me end up back at hospital soon enough *sighs*

March 2025

Google

Tami McFee

My mom was here for a rehab stay and her time here was very good. The 3rd floor care staff was attentive and kind and took good care of her. The administration/social worker was very helpful, as I was very unfamiliar with the processes. I would recommend Brookdale Westlake for anyone needing rehab care for their loved ones.

November 2024

Google

Laurie Schrader

I was at Brookdale Westlake for a short stay physical therapy rehab. Let’s just say I had other issues. They helped me with them all. The staff was kind, caring and even humorous when I needed it. They helped me with any confusing issues. All services were just what I needed. Even when I thought I knew better Don’t hesitate to go yourself or place a family member at Brookdale Westlake. They do it all, from short term to long term needs. Compassion should be in their branded name. Staff will remember me from another last name- Catsimanes. Although I’m happy to be home, I will miss the staff. Thank you so much.

October 2024

Google

Gayle Moser

September 2024

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Jocelyn Macas

September 2024

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Gretchen Boelter

I’m going to give the rehabilitation team a ‘. My boyfriend is a patient there and I visited him yesterday. I observed him in the physical therapy session and was extremely impressed with the staff. I’m definitely going to be giving this place some more business.

August 2024

Google

Eden Riddell

My aunt moved from a terrible, dark, loud, scary skilled nursing facility in Chicago to Brookdale Westlake skilled nursing in Austin. Brookdale was wonderful. The staff is kind, professional and respectful. They suggested that she push the call button if she needed anything at all, and they really meant it. Whenever I visited, I stopped by the nurses' station and they knew exactly how her day was going and what she had been up to. My aunt tells me that the food was good, too! I would definitely recommend it for skilled nursing.

July 2024

Google

Sweet as Honey

May 2024

Google

Lorie Torres Trejo

My Daddy was sent here for rehab. He was so scared to go because he thought he’d be treated badly. With faith we took the leap. Everyone was so kind to him! I’d like to thank everyone that showed my Dad love, compassion and understanding. Now to the weekend male nurse that tried to claim my Daddy wasn’t putting in any effort.. SHAME ON YOU FOR PUTTING THAT DOUBT IN MY MIND! If you would have done your research you would have seen he was suffering from one of the most painful types of cancer one could have! So YES he NEEDED the medication that he was being given!! You really should think and research before you start making accusations!! You tried and made it seem like my Daddy was addicted to the meds! You said he didn’t get up from bed! Well he COULDNT!! He wasn’t mobile and the cancer was tearing down his spine! Shame on you! I pray you learn to do better! My Daddy has since passed.. he is no longer in pain and reunited with my brothers ™

February 2024

Google

Debbie Schaller

Beatriz and jovana are examples of what good nurses should be they're kind friendly and they go above and beyond to make their residents happy and pleased they're two jewls in your crown they provide such nice good care love them ’— Debbie Eleanor Schaller

January 2024

Google

Jessica King

Amazing staff. Super friendly and knowledgeable. Wonderful food and variety!!!! Made ne feel like family instantly

December 2023

Google

Carol Conway

We had a pleasant stay at the skilled nursing, wanted to Thank Social worker Yvonne Vincent for being a great communicator and planner for our father in law’s discharge, Yvonne Thank You for being so kind and lovely to Scottie! We appreciate you a lot! Keep rocking

November 2023

Google

Robin Vallilee

CNA Beatriz Luna and CNA Jovana Luna were especially amazing, very professional and helpful. They typically work the 6am-2pm shift.

November 2023

Google

Pat Munday

Olga C has made such a tremendous impact on my road to recovery. She has been beyond dedicated to giving of herself and her amazing skills to aid and further my needed upcoming advanced therapy. Such a warm, caring, and positive person, which has heightened my experience in our working together.

October 2023

Google

Keisha Davis

Maintenance Matters! And let me just say that Brookdale Westlake Hills, your Maintenance team is setting the bar high. This is by far one of the most beautifully maintained Brookdale communities I've seen across several markets. It looks amazing, smells phenomenal, and the courtesy of the team you have in place made my visit one to remember. Job well done! As a healthcare professional, I can confidently recommend this location for Independent, Assisted, and Skilled nursing needs. 🙂

October 2023

Google

David Fowler

I have thoroughly my two years at Brookdale Westlake Hills. The management is excellent and very responsive to our needs and requests. The food is excellent with good variety and well prepared.

February 2023

Google

Shirley A

I have been here for 3 weeks and have as of now had a whole bag of clothes taken piece by piece! Medical & therapy are fantastic but can't tolerate THEFT! Ride to surgeon showed up an hour late today and I didn't make my appt! Unacceptable and no apologies came!

February 2023

Google

Marilyn Redmond

My husband was in skilled nursing for 6 weeks. We both consider it a positive experience. The staff are really attentive and give the impression that they really care about the wellbeing of patients.

February 2023

Google

timothy chastain

At first i thought there was a big problem here because i had to fight to get my meds right. They did fix the problem after i told them i was calling my uncle to pick me up. Sad that it took a threat to leave to fix it. The staff on the 4th floor treat me good and are helpful for the most part. I can feel their love(meaning they are kind and caring) I have not seen staff treat anyone poorly in any form at all. This is my first time i let my doctor put me in a rehabilitation center. So i don't know the do's & don'ts of rehabilitation center's. Complaints: 1)my tv has no sound but my roommate watches the same stuff i do so it's not that big a deal. 2) i turned in some clothes to be washed and im missing 1 pair of pj's . i bought 4 pair of pj's before my reconstructive surgery last week. I wanted to make sure i had clothes to wear while in here. So losing them is irritating but I still have 3 more pair . i really liked them but I'm not going to be petty over it. Sometimes that night it's difficult to get help because the staff might be limited and they have a ton of patients to work on so it takes a minute to get help from them. But like I said again I'm walking I'm not in a wheelchair all the time there are people that need the staff more than I do. And they don't get the staff or the attention that they need because they are short-staffed. So From perspective how I am treated on a scale from 1 to 10 10 being the greatest I would say a six. But the same is not for everyone. There are some patients that need more attention than me and they are not getting it I think it's because they are short-staffed here maybe people need to see if they're hiring I'm sure they are. If I had to get them an overall rating not being to any other facility I would have to say five out of 10

January 2023

Google

Teresa Williams

My mother-in-law stayed here for both Skilled Nursing and briefly for Assisted Living. As far as skilled nursing is concerned, this facility is far better than my past experience with SNFs. You will probably not be able to find a convenient parking spot near the entrance, though. Also a warning to anyone with a loved one in this type of setting: do not leave their hearing aides with them to use. I knew better than to leave anything of value with her, but she needed her hearing aids to hear so I left them--huge mistake. The hearing aids were lost and the facility would not replace them. This, unfortunately, left an overall negative impression with me for this facility.

November 2022

molly ann omelchuck

My father (Alfred Omelchuck) was changed rooms twice. The first time was to make room for residents of the same sex, which I agreed to (why that does that matter anymore?), even though it was on a higher floor. The second time I requested for the change because he was roomed with someone with a urinary issue and his room smelled to the high heavens of urine. I did not mind that he had a roommate, but the man who needed a private room, was the man with the urinary issue. I visited him on Monday, and he was in the same clothing on Thursday as he was on Monday. Looked like neglect to me. He had food on his bedside table from the day before. On the day of discharge there was a pair of soiled underwear on the floor which he said he removed himself. With a broken back. From what I and my other family members could see, he languished, barring his 20 minutes of PT 5 days/week and meals. When I spoke with staff, they were kind, but clearly overwhelmed with the high numbers of patients and turnover. Y'all need to slow it down and stop your numbers game. Your patients are real people and so are your staff. But wait, there's more! When I went to pick him up on the day of discharge, there was no "legal" parking at the circle drive, so I parked just one meter outside of the legal area. I put a large note on my windshield stating I was picking up my dad for discharge and would be gone soon. I received a rude sticker from maintenance that blocked my side mirror (which is a safety issue for driving). I spent $20 on an adhesive removal spray to take it off. One of the reasons there was no parking is because of the dead patient that my brother and I had to almost share the one elevator with (yes, body bag and all) and whose van was taking up most of the parking space. It was unsettling on many levels. My father received the basest care possible from your facility. As an RN in Austin, I can assure you I will not recommend Brookdale Westlake, Austin Texas to my associates - who are many. Please feel free to contact me to discuss any points regarding my complaints. Sincerely, Molly Omelchuck

October 2022

Google

Jan Anderson

I truly feel at home. The residents are all so friendly and anything you need the staff will do anything they can to please you.

September 2022

Google

Margaret Schwarz (Peggy)

Recently my friend had a stay in the rehabilitation part of Brookdale. He was able to get vegan meals prepared on site by expert chefs. He can be a difficult patient for Health Care professionals, PT, OT to deal with and yet they did a great job with him! I can't thank them enough. Now for the BAD NEWS. He is not senile, in fact highly functional in thinking and communicating his needs. Staff tried to convince him that he did order pork! Tried to GASLIGHT him! My VEGAN friend. Nurse improperly wrapped his legs and caused an open sore. He insisted that only trained, lymph edema people can wrap his legs. He was labeled as PIA. Several times nurse attempted to give insulin shot and he refused. He is not diabetic. Nurse tried giving him another guys meds, he said no to that as well. Sometimes meds were encouraged to, "help you relax." What medication? A muscle relaxer. He would not submit to CHEMICAL straight jacket the whole time he was there. And he kept speaking out. So he was discharged 15 days early and labeled "difficult". He is grateful for what was actually therapeutic and helpful. Now he is living independently because he spoke up.

June 2022

Google

Daniel Schaefer

I found the staff friendly but understaffed. What prompted this review is losing my Mom's blanket that I brought from home along with unopened toiletries, clothes and snacks. There has been no reply to my request to find Mom's blanket.

June 2022

Google

Callison Family

Beautiful facility, great CNAs, patients are taken care of well.

May 2022

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Trenia

April 2022

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Brianna Stanley

January 2022

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Kathy Cannon

Often wonderful!

December 2021

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Judith Jones

December 2021

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Doug Gaddis

March 2021

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Matthew Wise

So far my relatively young and able friend is getting care that sounds decidedly mixed. Hopefully I'll be able to update this review soon.

March 2020

Google

David Smith

Quite well run. I am here and well cared for.

September 2019

Google

Emmie Knox

Steven and the team of professionals at Brookdale Westlake Hills do an amazing job caring for their residents and ensuring their needs are met with care and compassion.

September 2019

Google

Emily Hetz

This place has its ups and downs. Wonderful Physical Therapy Staff. Somewhat friendly nurses. Mother is in her early 60s and is only staying for a month long . Please check on your love ones who are staying here as they sometimes are forgotten about such as no medication given. Delayed response to nurse call (hours or longer delay) Other than that seems like a okay place

June 2019

Google

elizabeth wyatt

April 2019

Google

Ann Finley

My parents are 92 and have lived in the independent section of Brookdale Westlake Hills for 2 1/2 years. We have been beyond pleased with the care they have been given! The people that work at Brookdale are caring and want to do anything to make sure the residents are comfortable and happy. It is a wonderful place. My parents need extra care to be able to remain in the independent section of Brookdale. The personal living services that provide caregivers for residents is outstanding. The woman that work in this area try their very best to help with caregivers that are well trained and are compatible with the residents. We’ve been blessed with amazing caregivers. My siblings and I are extremely thankful that our parents are living at Brookdale. They have a beautiful apartment, they are surrounded by caring people and the people that live at the Brookdale are very loving and interesting . We are very, very pleased.

April 2019

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Betty Bose

October 2018

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benam shrestha

October 2018

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Sovana Dangol

September 2018

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Cecelia Headrick

I was extremely skeptical about my mother going into a skilled nursing facility as I am her primary caregiver and she lives at home with me. I was uncertain if they were able to provide the level of care that she needs. She was extremely sick when she entered. The physical, occupational and speech therapist have done an outstanding job with her. She has done A180. I'm very pleased with staff and administration at Brook dale. The care and attention that is being provided for her is stellar.

July 2018

Google

A Harris

Nice staff, but the communication between staff, medical team and the patients and their families is terrible. So frustrating. My advice - don't get old.

May 2018

Google

Robert Bishop

I recently had an injury, and after a stay in the hospital for surgery I transferred to the Brookdale Westlake Hills skilled nursing floor for some recuperation and physical therapy. I came in on a weekend and must have bypassed some new resident orientation/information, so things seemed to get off to a rocky start--meals delivered to the room were late, etc. I was not sure that the staff knew I was there. However, on Monday morning, things really picked up, and I started receiving the help I needed. I met multiple physical and occupational therapists, aides, a nurse practitioner, nurses, the director, and other personnel. The care and therapy I was given were quite good. I started taking my meals in the dining room, and--pleasant surprise--the food was very good! I also met several of the other residents with interesting histories. The personnel attending to residents were generally very helpful, and they made a real effort to provide activities and entertainment to those who were interested. When I needed some medical attention, the staff followed through and made sure I received it. Is Brookdale Westlake Hills perfect? Of course not--some things did not happen when I thought they should, the air conditioning in my room was not balanced and made enough air flow noise to wake me when it came on, etc. But overall, my experience for the week that I was there was quite good and I would not hesitate to go there again in the future should I need it.

April 2018

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Colombiana Figueroa (Vicky)

Meaning Nice place and people

March 2018

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Joshua Daniels

February 2018

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Kalyca Clarkson

November 2017

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Phillip South

I work with many of the residents as clients. This means that I have an outsiders' perspective, but I get to observe the staff when they are not "putting on the ritz" for the potential resident or for the visiting family. I have to say, that as a whole, Brookdale has staff that is caring and concerned. They residents are treated with respect and consideration. The dining room is another matter... the food is "pretty good" at best (but only ever gets as bad as "meh".) The staff their is accommodating, and as attentive as their work load would allow. There is always plenty of selection if you don't care for the two daily entre features. Think Luby's, but not quite as good.

August 2016

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Lakeisha Ridgell

March 2016

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Jean Bosco GATARI

March 2015

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Crystal Martin

Awsome

July 2014

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Dina Takriti

March 2013

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Nancy Lewis

My father was just released from 5 weeks of rehab at the Summit/Westlake, and his experience there was excellent. He found the staff very knowledgeable, warm and supportive. His only complaint was that they were overworked and needed more staff.