Brookdale MacArthur Park

April 2025

Maryellen Smith

Cary, NC - MacArthur Park My Mom has been at this facility (Assisted Living) for 2+ months. The care is okay. These kind of facilities only get so good most times because they generally have unskilled workers who come and go. I had less than a week to find a place when my Mom was in the hospital but a couple of people recommended Brookdale to me. I chose it because it was close to home. I liked the salesperson Casey and the Care Coordinator, Ms. Cynthia. The Business Manager is a nightmare. She doesn't keep regular hours, doesn't return phone calls, is unorganized and unprofessional. She didn't process the auto-deduction for the first month fee so I had to go pay it in person. She hasn't been able to process claims to Long Term Care successfully after two months and that means I've had to float thousands of dollars without getting reimbursement. I don't even know what the long term care reimbursement will be at this point. I've had to call Brookdale and call the insurance company to follow up on her work after she files a claim. I'll continue to have to do this for however long my Mom is at Brookdale. A place that charges $8,000+ a month should have stellar customer service from a business manager. Lower level workers, I get it that they're marginally qualified...but the office manager...no, the office manager or anyone who handles money should be on top of everything, professional and accountable. Given my interaction with the business manager alone I would not recommend Brookdale MacArthur Park.

October 2024

Google

Frank Malone

We moved our Father into Brookdale 2 1/2 months ago, and the overall experience has been very good. The entire Staff, all positions, are pleasant and professional. When we ask questions, they listen and respond in a timely fashion. One of the most important things to our Father is meal time, and they do it very well. Also, there is an Ice Cream Social every Wednesday at 2 pm, and he's there. We want to say, " Thank You to the entire Staff at Brookdale MacArthur Park in Cary, N.C.".

March 2024

Google

Russell Carawan

I'm very grateful for the management and staff of Brookdale MacArthur Park. My father spent more than 9 years here after a stroke left him partially paralyzed. The staff made the time enjoyable and he was know for his "good morning" greeting. He had his regular group for meals, planted tomatoes in the garden, loved watching birds from the porch and made close friends while on regular outings. I would highly recommend this location for trusted family care.

December 2023

Google

Warren Ferguson

Brookdale MacArthur Park has become my dad's new home. He really likes living there and he is receiving excellent care. The facility is well maintained and the staff are friendly and professional. Plus he has his cat who is his well loved companion. And he has made plenty of friends with other residents there as well.

October 2023

Google

Donna Lynn Mellon

I started looking at assisted living facilities in the fall of 2021. My mother, age 91 at that time, was living in an independent living facility, with some help from an outside agency regarding some activities of daily living. Up until that point, she had been very resistant to moving. My concerns for my mother were that she sometimes missed meals and was becoming increasingly isolated. She had also lost a lot of weight and was seemingly overwhelmed by day-to-day activities. I go to Florida each winter for four months and knew that she needed more supervision in my absence. Overall, I went to look at seven facilities, and each time requested a free meal. I wanted to see how active the residents were and wanted to test the food. While every place had a waiting list, all facilities are not created equal. Some places were downright depressing, while the one facility that was the most luxurious, had a two year wait simply because they could not find help. There was one entire floor unoccupied due to no staffing. Many places failed the food test, serving lackluster and lukewarm tasteless fare. One place did not have a safe set up for the mini fridge, with it being on the floor rather than raised up for easy access. Some places were too impersonal. I asked for help from my daughter-in-law to view the last three on the list. Each time we asked ourselves if we would feel comfortable leaving my mother there. When we visited Brookdale, the visit was well organized. After a tour, we all had lunch with two residents who extolled the virtues of Brookdale, and encouraged us to ask them any questions at all. What sold us on Brookdale - before my mother moved in: 1-Many employees have been there for more than ten years. 2-The food was delicious. The dining room is wonderfully bright with access on either side to the outside. They grow a vegetable garden. 3-There is a large front veranda of sorts where residents often spend time. 4-It is a small facility in a quiet location, that is also convenient to Cary and surrounding areas. 5-It feels like home. The only drawback my daughter-in-law and I found was that the facility was in need up updating compared to some of the newer places we had visited. However, last year they did a refresh on the inside and the place is beautiful. We decided that the feeling of home and the wonderful food clinched the deal. What continues to clinch the deal with Brookdale after my mother moved in: 1-Everyone on staff knows her name, and deals with her with respect, extraordinary patience, and genuine caring. 2-She is checked on multiple times a day, just by people dropping in to remind her of meals, to give meds, or to bring around "free" snacks (which my mother loves!) Due to their diligence, she was found very soon after three different falls, and received the medical attention necessary right away. 3-The activities director is very involved with the residents, and often hosts smaller dinner parties for those who are interested, in addition to running games in house, etc. My mother had stopped going to bingo at her last place, but is now participating twice weekly, and loves it. 4-There are small social gatherings on a regular basis. 5-Most medical needs can be attended to on site. My mother has had x-rays, dental cleanings, on site physical therapy, and regular checkups as well as check-ups on demand. I can ask the agency to look at my mother for any issue, and a medical professional will visit her. I always thought of assisted living as a place where people needed help with some type of disability. However, it appears assisted living is where a group of caring people work unobtrusively, yet with encouragement, to help someone be as independent as possible. Brookdale is giving my mother a better quality of life that she would otherwise have if she were living with me (where she'd miss all the socialization and activities) or in independent living (where she could hurt herself and not be found for hours). She is safe and happy - what more is there?

May 2023

Facebook

Fellar B Sihle Mathe

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April 2023

Google

David Bingham

I highly recommend Brookdale MacArthur Park to anyone looking for five star care with staff that are attentive, sensitive and knowledgable. I chose Brookdale because many of the key staff have been with them for five or more years which is more important to me than the size of their room or the number of activities they offer. The sales rep Casey was amazing and did everything she could to help us with this emotionally difficult decision by answering all of our questions quickly and with empathy. Most importantly, everything she told me ended up being true after we moved my parents into their new home. To make it even nicer they actually had a red carpet rolled out for us when we arrived. Nice touch.

August 2022

Google

Diane Doumas

My mom came to Brookdale MacArthur Park in December, 2021 after suffering a stroke. My entire family was so pleased with the care and attention my mom received during her short time there. I wanted to recognize the various staff and excellent leadership at that facility. Our first interaction with Casey Brown, Sales and Marketing, made a difficult transition with a physical transfer from Northern Virginia to NC feel seamless. Casey went out of her way to facilitate the actual transfer when there were issues with documentation, etc. My second interaction was with Carla Hayes who also went out of her way to help me with filing a claim for long term care insurance requiring detailed documentation. During her entire time at Brookdale, the front desk, especially Dawn was so kind and responsive anytime my sisters or I called. I am also very appreciative of the overall leadership demonstrated by the Executive Director, Carmen Scott. I was so impressed with the frequent and timely communication regarding Covid and ongoing activities in general. When my mom passed away in May 2022, several members of the staff, including a caregiver and the chef, stopped by to share their condolences which meant so much. Please share my thanks and appreciation with the entire Brookdale team

February 2022

Kathy Garnier

I moved my parents into Brookdale two years ago at the start of the pandemic which I admit was a rough start to adjusting to a new home. They have adjusted and are doing well thanks to the care, and support of a loving staff. My mom especially has enjoyed meeting the other residents. and spending time on the large front porch enjoying the Brookdale wildlife. They both enjoy the meals that are prepared for them daily. Many thanks to the staff for welcoming and providing a great home for them.

February 2022

Google

Debbie C

My husband has lived at Brookdale for seven years. The staff has treated him and us like family. He is very well taken care of each day.

January 2022

Google

Kim Otten

Brookdale has taken great care of both of my parents for a number of years, and my mother lives there currently. The staff is caring and knows the residents very well, and they've done a great job keeping everything as safe and pleasant as possible even during the challenging months of the pandemic

September 2020

Google

Subas Dhakal

Staffs are very nice. I went there to notarize a document. They are very friendly and well mannered. I really recommend this place.

February 2020

Facebook

Joy Yanoff

The residents and the staff make it feel like home. I would tell anyone I know that this is a great place. Joy Yanoff

December 2018

Google

Jan Orwell

A really nice assisted living facility

November 2018

Facebook

Mari Muri

I'm so pleased with the loving care my wonderful husband is receiving! He is very comfortable with the people who nurture him everyday. Casey, the Clarebridge manager is the one who makes this section of this Brookdale MacArthur Park facility the caring and active home I only dreamed of for 'my kind, sweet, and caring Man'.

June 2018

Google

adam zimmermann

Nice green park with a playground. Be careful of low areas during after rain as it can get pretty wet.

February 2018

Facebook

Teresa Smith

January 2018

SeniorAdvisor

Visitor

Lovely facility and staff was very welcoming. Would love to have my Mom there but price was too high for her budget. If they accepted medicaid after Mom's finances were exhausted we may have reconsidered, however they are private pay only.

February 2016

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Carla Hayes

June 2015

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Jeremy Walker

BKD MacArthur is a senior residence filled with love and joy! The residents, staff, and family members are AWESOME! You will not find a more caring and loving environment for seniors & a great place to work!

April 2015

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Melanie Maria Walker

June 2014

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Tonya Cloutier

April 2014

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Veeha Khanna