Charter Senior Living of Woodholme Crossing

August 2026

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Tyrone Campbell

On my visits to the facility to see my sister, I am please to observe that the atmosphere engendered a since confidence, that we chose well. Thank God for you and your staff.

July 2026

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Stephen Beyer

July 2026

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Deji Wealth

June 2026

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Eric Schlesinger

We have had a wonderful experience with this senior living facility. The staff is caring, attentive, and genuinely committed to the residents’ well-being. The community is clean, welcoming, and thoughtfully maintained, which gives our family great peace of mind. What stands out most is the compassion shown every day. The team treats residents with dignity, patience, and respect, while also creating a warm and engaging environment. We are grateful for the support, communication, and care provided, and would highly recommend this facility to other families looking for a safe and supportive place for their loved one.

June 2026

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Howard Schlesinger

Winderful facility. They just hired a great executive director with 25 years of experience. I’ve seen terrific changes already

June 2026

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Janice Schlesinger

Excellent, caring facility with a new experienced director and dedicated staff.

April 2026

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James Ripley

A truly exceptional staff. Friendly, polite and professional. My Dad gets along with the staff at least as well as any of the residents maybe better and that's saying something because all the ladies love my father. I love the staff as well because they help me help my father who can be a handful. Just a stellar team all-around.

April 2026

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Elizabeth Johnson

Charter did a good job ensuring my loved ones welcome went smoothly as it included a red carpet (we were pleased). The place is nice and quaint and I enjoyed my experience with each of the staff members to include the head chef, health & wellness director, sales & marketing director, and the caregiving team. Thank you for a pleasant experience.

April 2026

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R W

Thank you Christine for the tour. Your professionalism, attention to detail, and concern for my Aunt made her day!

January 2026

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Kimberly Lawal

The staff really care about the residents and they always have great activities and events!

October 2025

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Betty Lewis

August 2025

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Sandra Losemann

Friendly staff, kind and patient care given to my mother as she transitioned from AL to Memory Care Unit. Good communication through the process. Support as we made the decision to utilize hospice for care support.

July 2025

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Gilbert Arnold

Very Professional and Polite staff

June 2025

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faith alexander

always very pleasant and joyful attitude, thanks for warm atmosphere faith

June 2025

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Michael Alexander

Always a warm welcome. Family friendly

May 2025

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Esther Omotayo Solomon

The whole environment is very clean and the residents are happy and peaceful.Charter is a cool place to live when you are old.

May 2025

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Beverly Grier

April 2025

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Indye Gersh

The Charter community of Pikesville is ALIVE! They keep their community clean and beautiful. Their staff members are hands on and attentive. You see smiles as you walk in the door. Their renovations are fabulous. I can’t say enough amazing comments about Charter Pikesville. I love it there!

April 2025

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Patsy Holmes

March 2025

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margaret shock

Very nice staff, clean, bright environment.

March 2025

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Sharon Baker

March 2025

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Patti Jeffery Hobbs

Deja and the staff are beyond helpful and compassionate! They take such great care of my parents and are there to answer any questions we may have! Five stars!!!

February 2025

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Tina Page

As a Home Health Care owner, I frequently attend events at Charter Woodholme, and I’m always impressed by their strong sense of community and commitment to bringing people together. The staff is incredibly polite and welcoming, creating a warm and inviting atmosphere. The residents are actively engaged in fun activities and truly seem to be enjoying life to the fullest. A wonderful place that genuinely cares about its community and residents! A special shout out to Karissa for taking pride in her job and doing it with excellence!

February 2025

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Erika Mccullough

I’m a referral partner of Woodholme crossing. I have trusted them to take great care of the clients that I have referred. Families and clients have been very pleased with the service received. The team is very welcoming from the front desk receptionist to the director. Definitely a welcoming community

February 2025

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Mark Brodinsky

We all know moving an aging parent into assisted living is a big, emotional and sometimes stressful experience. But the staff ar Charter Senior Living at Woodholme Crossing has been very responsive and supportive for my mom’s needs, as well as providing all they can in terms of activities, as well as daily meals! We have felt welcome and cared for, as well as seen and heard if any needs/issues arrive. It’s all we want for my mom to be in a place that can feel like home.

February 2025

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neil saft

This is a wonderful place with truly amazing people! Highly recommend touring. Karissa and Stephanie are fantastic, and will make you and your loved ones immediately feel at ease and at home.

December 2024

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Ruth Dawkins

The residents really liked the Christmas songs sing-along. Had a wonderful time.

November 2024

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David Seawell

November 2024

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Sorah Levy

This community has undergone dramatic positive change over the past 12 months. You can feel a difference in the staff and culture. WOW!!!!

September 2024

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Jeannetta Barnes

The lady at the front desk said she was new but she was very helpful in trying to find someone to help me! She was also friendly and pleasant to talk to!

September 2024

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Tammy Richardson

September 2024

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Karen Simmont

this location seems out of date and dreary, even though the tables are wiped after meals the general cleanliness is not there including public bathroom, common area floors and resident floors. some of the staff seem friendly but others seem distant and in a fog going about their job. this location is fair I've seen worse but would not recommend

August 2024

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Nan Curtis

The block party included food, jewelry, informational vendors, etc. The outdoor concert was enjoyable; the singer was great!!!!! Everyone seemed to have enjoyed themselves. Thanks for the free bottles of water and the ice cream sandwiches!! Looking forward to the next one!‘‘

August 2024

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Erica Smith

Beautiful facility very professional and friendly staff. I felt so welcomed!

August 2024

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Barbara Curry

Mike the Activities Director and his staff do a great job keeping the residents happy and engaged , never a dull moment.

August 2024

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wailin free

I agree with all the positive posts here. My mom has been at charter for about 15 months. I can truly say things got much better once Darlene was hired and she then hired some very caring and nice people. It's made a big difference. I used to not feel welcome but now I feel like I'm part of the family. I need to shout out to many people who have been so nice and caring etc First I don't know what I'd do without Nikki. Before Nikki arrived I did not feel welcome in the Memory care unit. Nikki has been great to my Mom and all the other residents. It's a very hard job but she makes the time to give my mom and the others the attention that they sometimes need. I am now getting more communication and feedback about how my mom is doing. She even let's my mom call me which helps out tremendously. Then the med techs have been great with my mom. Maquera and Kalefe Destini treat my mom so nice it really makes me feel like she is being cared about and loved. The new caregivers have been great also. I can't remember everyone's name so please forgive me. Dominique, Mohamed OP, zakira, etc. They treat my mom very nicely and most of the time have a smile. What can I say about MIchael the enrichment specialist that hasn't already been said. He always has a smile for me when I visit and is super nice to my mom as I take her out. There's always some kind of activity. But it's not only the activities that he does that makes him and what he does special. I see him talking to the residents about everyday life and other things that help to make the residents feel comfortable The nursing staff has also been so much better as well Zelena, Bea, Januari etc have been doing a great job and really care about the residents. Then there's all the other care givers that a very nice and cheerful Tiffany and others. Oh my I almost forgot Jante She has been there since day one and all I can say is she's so nice. She always smiles and makes me and my mom feel good when we see her. She is always doing activities and is always so upbeat. Then there benzini and all the other girls that greet you at the front desk as you come in. Then I can't forget Dana the chef who is also very nice to me and my mom when we see him. Also Chante the director of caregiver hass been very nice and she has hired and trained some good people. Also Karissa has also been very nice to us. So you can see there are so many good people at Charter I really feel like I'm part of a family

August 2024

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Becky Dawson

August 2024

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Brian Wright

The staff is caring, loving and consistentnot a lot of turn over which is important when caring for your loved ones

August 2024

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Joan Kling

+Thank goodness elevator fixed!!!!!!!! Concert 8/8 was wonderful. Lots of residents there and everyone seem to really enjoy performer.

August 2024

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Mindy Rosenzweig

I am the girlfriend of Harvey Goren, a resident at charter. He has been at this facility for over a year ! I want to start with the pros which are many! The place has made major improvements in hiring, friendly, kind, attentive staff! I am noticed a big improvement in response time when people press their monitor buttons. The daytime activities have increased dramatically and include a wide variety. I also noticed that their trips have been increased although I normally don’t participate in these because I am not a resident. Love the happy hours, particularly certain entertainers. Michael has done a good job of firing the ones who were not very professional. Michael, life enrichment, has held activity meetings from what I understand to listen to the resident needs for what types of activities they enjoy. The daytime activities also seem stimulating such as word games in jeopardy. Also, I have loved as well as Harvey, the big events, such as the prom, crab feast, etc. I enjoy my visits to charter, particularly interacting with the friendly staff and residents. Dana, the dining room manager, has been working diligently to try to upgrade the food and menus. He has held regular meetings with the residents to obtain good ideas for improving food quality. A big shout out to most of the dining room staff. They are friendly and very accommodating. They make dinner enjoyable. The front desk people are very nice and pleasant, particularly Jada. I do have suggestions for even more improvement. There is always room for more healthy food choices. The facility really does need to keep a clean environment and there could be improvements in the lobby area. I know that they are working on getting new furniture. But vacuuming on a regular basis and cleaning the tables is important. In order to keep this place more secure, it also might be helpful to hire a desk clerk at night to let people in and out of the building.

August 2024

Google

Violet Vasis

I came to visit a few times and this place has definitely came up a notch. I also hear that renovations are being done soon so I can’t wait to see how much more this place elevates. Plenty of things are here to do like puzzles, happy hour, bingo, and I have seen lectures done by Mike, the activities guy. I would move my mom in if it ever came to that point, highly recommend!

August 2024

Google

Dj Company

I’ve visited this facility on plenty of occasions and I’ve always felt welcomed. From the greeting you get when coming in the door by the front desk to even the residents always smiling and being happy to see you. The Life Enrichment Director Michael Adams has done some amazing work here at the building bringing a lot of joy and positivity to the residents and community. All brand new activities has been implemented and introduced adding new life and excitement each day for the last two years. The major event I wanna highlight is the Prom Night put on by Charter senior living Woodholme Crossing. This was actually a Prom Night where the residents, family, and staff dressed up beautiful and classy and enjoyed a night of celebration not to mention there was an actual Emcee there keeping the event entertaining. What an awesome night seeing all the residents dance together taking pictures at the Photo Booth and so much more. In closing this is a very nice place to live , visit and frequent. 5 stars

August 2024

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Edmund Njusi

My experience here has been very pleasant. I came here to visit a family friend and was immediately drawn in by such good energy. The activities guy and the activities girls had so many residents in the living room engaged in bingo! What I found interesting is how the community could be so diverse but every one getting along. Also the front of the building was clean which left me a great first impression.

August 2024

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Jeanette Pearl

I am a regular visitor from a local church. When I walked in to the nursing home I observed a large group of about 10 of the nursing home residents engaged in a word game with the staff and there were many others sitting around socializing with each other and watching attentively to what was going on with the word game on a very large oversized board. The staff was very friendly while I visited with residents in their room, and I could see their rooms were clean and the residents appeared well taken care of. As a nurse practitioner who has spent many years in geriatrics, in nursing homes all over Maryland, Im very impressed with This nursing home .

August 2024

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Judy Tyson

Woodholme Charter Senior Living is very Friendly & accommodating. They truly go out of their way for the residents.

August 2024

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Wake Up Israel

Nothing but good to speak about when mentioning this place. All of the staff are awesome always helping and going out of the way to make sure needs are met. Michael the Enrichment director very jazzy and upbeat always in a good mood keeps a smile on his face. Cory the Maintenance Director is a very caring man goes above and beyond to make everyone’s day! Came in and set the bar high and has been on a roll ever since. Making employee of the month within 60 days of starting with the company says a lot. I haven’t seen any slowing down. Clean and friendly environment I would recommend to my family and friends!

August 2024

Google

itai mcintyre

A wonderful place to be, the older receptionist ladies are great at what they do and very pleasant! The Life Enrichment guy is amazing and stands out. I notice how much the staff steps in to help wherever needed. Definitely a place to consider moving Grandma or Mom

August 2024

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Jared Gall

I only have been here twice, but each time it was clean and lively. the bathroom was clean for it to be a public bathroom, the maintenance dude Cory was like a speed of light responding to the front desk for TVs and spills, and everything! The highlight: The activities guy danced away in these galactic shoes I've never seen in my life! Definitely like none other. If I have to ever come back, tell me where the heck he got those shoes from.

August 2024

Google

Camron Robertson

I’ve been coming to see the residents for quite some time! The staff is always polite and interactive as the residents are always smiling. I hear good things about the food and the life enrichment! If you’re looking for a place for your loved one. Charter senior living is a fine candidate.

August 2024

Google

Jack Hawkins

We are so happy to have found Charter of Woodholme Crossing for our mother. She has adjusted very well and the staff are very welcoming and upbeat! Shout out to Cory, the maintenance director, for all his hard work and dedication to make our loved ones safe and well taken care of within their apartments. And Mike, the entertainment director, is a breath of fresh air. Darlene, the Executive Director, is on top of the facility operations - she even takes phone calls immediately which is not so typical of many assisted living facilities that my mother has lived. The nursing staff is very tentative to all the residents needs and the care givers are compassionate and have the patience needed for assisting with the aging residents. Thank you for everything, Charter! It is greatly appreciated. KH

July 2024

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Albert Davis Sr

July 2024

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GERALD-SLGLS SULLIVAN

June 2024

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Annie Kaifer

Over the past year the environment in memory care has improved vastly! Very caring aids, a schedule of activities, and respect for residents all have been noticeable! Quality if care has increased!

May 2024

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Davon Heggie

Way better than a nursing home Great place

May 2024

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Tracey Thornton

My experience with Charter Senior has been nothing short of AWESOME!! The staff is knowledgeable, courteous, always ready to help when I ask, and friendly. This new Dementia/Alzheimer's way of life for my MIL is still a major adjustment for the family. Charter is allowing her to live her life and thrive, while also giving the family peace of mind knowing she's being cared for. So far, the decision to have her be a resident at Charter has been a good one.’

March 2024

Google

Shipoke Flea

My sisters and I moved our mother too Charter, and the team is top notch, very compasionate group of people who foster a warm and inviting atmosphere. The amenities and activities are engaging and the building is clean and well kept. Highly recommend.

March 2024

Google

J Mack

My sister and I were seeking assisted living for our father. We wanted to stay in the Owings Mills/Pikesville area. Karissa Carson, Director of Sales and Marketing welcomed us. She put as at ease and provided all the details that we needed to feel like we made a good choice. She was open and honest about costs and likelihood that our father would be accepted. Rest assured if you visit Charter Senior Living of Woodholme and you encounter Karissa. You will want your loved one to live here.

November 2023

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Rudolph Penn

Everyone I have come into contact with is kind and attentive.

November 2023

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Chuck Ferraro

November 2023

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Wayne St Hilaire

Will at the front desk is an excellent member of your staff! Caring, compassionate, and always presents himself so personable! Wonderful representative for your place of business!

October 2023

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John Pinkerton

October 2023

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Tondrea Edwards

The best

July 2023

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A.J., Showcase

My uncle is there and the staff there are really cool and helpful.

July 2023

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Joycelin Daniels

June 2023

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Sarah Hankin

Every single person on the staff was SO nice and went above and beyond to help us move in the new residents! The building was easy to find and easy to navigate. Thank you, thank you, thank you!!!

May 2023

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Andrew Rochon

April 2023

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Michael Klein

April 2023

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ELDEEN DAVIS

Front room crowded with patients. Up front near front door. Little separation from staff and ourside.

February 2023

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Veronica Fulton

January 2023

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Barbara Johnson

I thought the event was wonderful and I was glad to have been invited. I also love the renovations that have been done to the facility. It's nice to know that such a place exists for seniors. I wish more seniors could afford to live like this in our old age.

January 2023

Google

Vickie McCoy

Very nice place; friendly staff

December 2022

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Stacey Lazzaro

Just before Thanksgiving a client was extricated from an abysmal group home to become a resident at Charter Woodholme and the experience has been extremely uplifting for him. These people are operating high caliber, and exemplifying professionalism. Jared, Johnny, Rick and the other members of this organization are quickly (immediately) responsive and swing into action to keep residents happy, meeting all of their needs. Places this nice are hard to find. So happy to have found it. So far so great!

December 2022

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TeleJr 24

Staff is warm and welcoming. They did an amazing job handling a difficult transition with my mom. Highly recommend Charter Senior Living

November 2022

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svetlana zubovnik

My mom spent four months in rehabilitation center and we had to make a tough decision to put her in assisted-living . From the beginning, Jaret -Director of sales was wonderful ! He answered all our questions in details and help us to make smooth transaction to get her in to charter senior living. Rosalie business manager is a great addition to the wonderful staff of charter senior living. She is very helpful and go a mile and a half to help you out. Thanks to Executive Director Trish Outland, this facility ran very effectively . People are warm and very caring and caring is the most important part because they do need care.! Thanks to them my mom looks better and feel better ! This holiday season I want to wish best wishes to ALL people working in charter senior living . May all your wishes will come true !

November 2022

Google

Rosemary Bishop

I felt good vibes from the moment I stepped into the bright and cheery lobby at Charter Senior Living at Woodholme for a tour. Jared's understanding and compassion dispelled any fears I had about seeking respite care for our family member. Upon arrival, Jonny welcomed us warmly and helped finalize the final admission process and accompanied us to the suite to make sure that everything was in working order and to our satisfaction. I am confident that my loved one will be given the best possible attention during his stay and will really feel that he has a home away from home.

September 2022

Google

colleen clarke

My Father really loved being at Charter! The staff is amazing and the director Trish was very accommodating and caring. She went above & beyond helping me with my Father. Andrea was also very kind to my Father and encouraged him to do what he loves, painting. This is a wonderful place for Seniors and they are well taken care of here.

September 2022

Google

Shelby Holloway

Trying to find an assisted living home for a family member is daunting and stressful. Jared and the whole team were fabulous answering all of our questions, were flexible with timing and really worked with us to ensure our loved one would have a seamless transition. Staff here are genuinely happy and the facilities are very clean. It’s a big step finding the next right place for loved ones. You don’t have to look any further!!!

March 2021

Google

Jacqueline Bull

Overall we had a good experience at Brookdale Senior Living. Amy made us feel very welcome from the start. Laura made sure we had lots of visits and video chats with Pop during the Covid19 Pandemic. Thank you Laura for helping Pop with his accordion. It was great seeing him play it again. We did leave Brookdale so Pop could be closer to where we live, and when this virus lifts it will be much more convenient to visit him frequently. Thanks a bunch to everyone who took care of Pop. We appreciate all of you. ’•

October 2020

Google

Rosetta Green

During his three year stay in the memory care unit, my husband, Edward, was treated with dignity and respect by the Care Givers. They were caring and sensitive to his special needs. In addition to the excellent care, Brookdale Pikesville offered many enjoyable activities for families and friends throughout the years. I recommend this community to all who are in need of special care.

October 2020

Google

Jerry Fulton

What I have been concerned about these past few months is of course the COVID-19 pandemic and how this facility would treat this unusual occurrence. I was not disappointed. I received e-mails on the latest correspondence related to the Governor's mandates regarding those living in assisted living facilities and nursing homes. I received these e-mails on a weekly basis or monthly basis, or whenever deemed necessary from the Executive Director. They took the necessary precautions mandated by the state. They are still doing it. I talk to my sister at minimum once a week and there is someone who is always knocking at the door to clean, throw out the trash, getting the food menu for the day, delivering mail or something and I personally like that. We video chat not because of the pandemic, but because I live in El Paso, Texas. It is important for me to know that my sister is safe. There are physicians, Dentists employed for the residents. Many activities and many mental health therapies as needed. When I have a question, someone answers. If I am a pest with my questions, someone answers. If there is a question for me, I get a call. Every 6 months there is an evaluation that is sent to me for review to let me know the physical condition that my sister is in. I think I made the right choice for my sister's needs. Veronica Fulton

October 2020

Google

Barry B

The COVID-19 Virus has decimated too many Nursing Home and Assisted Living Facilities. I am incredibly happy to state - Not at the Brookdale Assisted Living Pikesville, Maryland, where my mother resides. They have set as their priority protecting the Residents from the COVID-19 Virus and been extraordinarily successful at that endeavor, at the same time providing the residents with a caring environment. Have had the honor of working with thousands of seniors and their families for four decades within the field of Cardiology and can unequivocally state that Seniors deserve no less then the protection and care provided by Brookdale Assisted Living. Pikesville MD staff

August 2020

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Victoria Rosier

February 2017

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John Sage

August 2016

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Antwan Hill

May 2015

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Carol Hansen

My family has had a very good experience with Emeritus. The staff is very nice and warm and caring. My mom was well taken care of and looked after. After she passed away the people there were very caring and sympathetic and said they would miss her. When you sign a contract with Emeritus you have signed something that says when the resident leaves you will vacated the apartment within 10 days. Other people have commented that no one helped them etc. Okay that is not their job - its your job to get a mover or ask to use their dolly and they will get it for you. I would not hesitate to recommend Emeritus of Pikesville to another family. The only negative comment I do have is that I think especially in the evening they need more aides on duty - for those that need help getting in and out of bed to use the rest room.

December 2013

Google

Marji Mertz

Dining room director an absolute angel - a man truly sensitive to resident's needs. Other staff stretched way too thin...do not place a loved one here if you need more than the minimum assistance..at first was advised response to the resident's push of the assistance needed "button" would be within 15 minutes...did not happen. executive director unresponsive to requests...asked for a wheelchair accessible sink two months ago...didn't happen...paint peeling in the bathroom, nothing happened. most recently phone service out in her unit due to a building issue for 5 days...then her wheelchair went mysteriously missing from her unit... granted - you can make some of the people happy some of the time...but before you take my word, go in and observe, especially observe the number of people who have private aides...meal time service, common room cleanliness, outside sitting area cleanliness etc. make your own decision but I will not use their services again.

August 2013

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Benjamin Fine