Avista Sun City West

January 2026

Cheryl

The staff here are so kind and it’s always very clean. Watching staff interact with my husband is so comforting. I visit him everyday and it’s always the same with the kindness.

August 2024

Google

dana quass

Lady at front desk not answering phone in timely matter and can't donate just to donate they have to ask what which leads to believe the residents that live there are not getting what they need staff is going through donations

July 2024

Google

Melissa Poehlmann

What else can I say about Avista other than they are the MOST compassionate, caring, loving, amazing and professional staff I could EVER pray and hope for, for my grandfather's care. They ALL love him, take care of him and just bless us everyday he's there. Very clean facility, caring and knowledgeable staff, the entire place loves him like their own family, and I feel like he's in the best environment in his last years with dementia. The entire staff has gone above and beyond with him and us! They facilitate activities for him and as well and keep in touch with me regularly on how he is doing and what he needs. If he has ever had an issue come up medically, their knowledgeable team contacts me and treats him accordingly. They have helped me with facilitating his medications and appointments as well and have been super helpful! Everyone pitches in when and where they can. From the bottom of my heart, I'm grateful to everyone at Avista Sun City West. You won't regret the safe, compassionate environment you will be leaving your loved one in. They will feel safe and welcome here. <3 Melissa Poehlmann

July 2024

Google

valli castelhano

July 2024

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Veronica Herrera

July 2024

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Donna Mosley

My elderly mother is extremely happy with the care she received at Avista Sun City West. The staff treats her with dignity and compassion. Our family is very pleased with the quality of care!

July 2024

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lauren cone

June 2024

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Cynthia Vieth

This community is one of the most caring, loving and kind group of professionals anyone could ever hope for when it comes to having to place our loved ones home away from home!

March 2024

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milo123412

February 2024

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J S

February 2024

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j r

October 2023

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Michael Barrios

February 2023

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logan parham

January 2023

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Susan Jensen

When I started looking for options for my neighbor and her husband, I told them about Avista and the great things I had heard. After 3 months of our loved one staying at Avista, I am pleased to say the talk of the town is true. Avista specializes in memory care which is why we selected it and we are glad we did. Thanks for making us smile through the tough times

January 2023

Google

Bray Audrey

this facility is a dream come true! consistently meeting the needs of everyone who arrives, and staff is so helpful! Kendra is amazing with the residents and has helped me significantly on more than 1 occasion

January 2023

Google

Anthony Lucero

Half the staff at Avista are so unprofessional whenever I go visit my grandpa it’s sad to see. There are very few workers there that are good and one to speak about would be the medtech Kelli second shift, she works all cottages and when she works it’s genuine. She always greats my girlfriend and I as well as takes care of my grandpa. Another staff member is caregiver Valerie another good worker so thank you both for taking the time taking great care of my grandpa.

January 2023

Google

TeamScrumtrulescent

The Avista team truly cares about its residents. Thank you for giving me the opportunity to be a daughter again , as I was caregivers for mom for years. I can sleep at night and it's all to this wonderful team. Kendra, Melissa, Angie and many more thank you

January 2023

Google

Dylan Preston

The activities here are perfect for Dad, we are blown away with the compassion from this team!

December 2022

Google

Patrice Bell

Top management- Angie is terrific, Kendra is delightful. The med tech's and caregivers are efficient, kind and helpful. The team as a whole, makes sure my mother has everything she needs. I'm very happy with her care at Avista Memory Care in Sun City West!

December 2022

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Bella T

November 2022

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Valerie Mata

November 2022

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Aaron Barnett

This place is incredible! An extremely helpful staff, Kendra was caring, professional and very knowledgeable about the facility and community!

September 2022

Google

Phyllis Bailey

Having to place my loved one was the hardest decision we made. Avista Sun City West has been a Godsend. The care and love shown to my mom is only second to a family member. The staff work hard and care so much about all the residents.

August 2022

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Yvette Sabel

February 2022

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Jennifer Ibe

January 2022

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Linda Evins

Melanie's Review 2 of 2: For part 1 of 2 look above under the name Melanie. Thank you! Their hospice care was not ideal either. I asked to be notified when they believed the time was closest & they did not do that. I know that the time cannot always be known but I would've liked it if they paid more attention to that. They did not monitor heart rate or anything medical (which is the standard), we provided that equipment for ourselves. She passed away at 7:45am & they did not call me & I don't believe they checked her hourly like they were supposed to. When a hospice patient stops eating, I really feel they should be checked more than just once an hour. They DID keep her comfortable which is the only thing that ultimately matters. Once she was comfortable, we were able to start the goodbye process. The staff was never that busy during any of my visits!! I wish I had been able to bring her home for hospice care, she would've been monitored more closely! I'm praying for all other families that Angie can get this place in better shape since she has a lot of experience in nursing!! They need more caring staff as they are shorthanded. Please read this review & watch for signs that they've not addressed these things! My mom fell a couple of times too & I took a picture of a bruise she had on the very top left side of her head which I thought was kind of suspicious/concerning. I found it while brushing her hair. Good luck to you all and if you choose Avista I hope you make sure they correct everything I've told you about. I'm not saying they weren't nice because they were. They even let me present to the families about whole food nutrition and using tower gardens and I would present for them anytime in the future but that's nothing in comparison to proper resident care and adequate staffing. God Bless! - Melanie

January 2022

Google

Melanie

Melanie's Review Part 1 of 2 for cottage B ONLY: I prayed long & hard before typing this review. Originally, I was going to leave 1 star but after speaking to the new executive director Angie back in May, I decided to do 2 stars. The purpose of my review is NOT to bash them entirely but instead to share my experience for those of you looking for your loved ones. I don't want you to go through what I went through, and I shared all these details with Angie because they occurred before she was hired. Jason, the executive director before Angie, never returned phone calls or emails! The interim executive director Kristy (before Angie) didn't return msgs either. I believe that the staff members really care about the residents & were very nice; however, they are severely ill equipped. Starting with the positives first: I absolutely LOVED that the front door locked. That gave me peace that my mom could not just walk out. John (the chef) was great. He served pretty healthy food which I was very thankful for. The hardest working staff member was Aurica! She worked so hard & did not have enough help during our 2.5 month experience there before my mom passed away on Easter. Their communication internally royally sucked & they have the most uneducated, unprofessional & frustrating phone system known to man!!! When my mom could no longer answer her personal phone, I had to start calling the home to go through staff to talk to her on the phone. 3/4 of the time no one answered. The other 1/4 of the time they would answer but it would be the wrong cottage & they told me to hang up & call back so a diff cottage could answer until I got cottage B. Most of the time when I called back no one answered. No, I'm not kidding, this is their phone system. If it weren't for Kendra answering her cell phone, texting me & facilitating video calls, I would've gone crazy & pulled my mom out. My mom paid for extra whole food nutrition (which I provided the staff with) and they never gave it to her even though the doctor provided the order for it. Melissa claimed they were cutting up the gummies & giving them to her but that's quite impossible when I got all 8 bags back when she passed. Melissa, the health coordinator, approached me in March with the idea of having my mom do a psych eval because she started talking about God was going to take her home & how she was seeing/dreaming about my father who passed from covid. I said absolutely NOT. Just because she clearly wasn't a believer doesn't mean you send a Christian woman to a psych eval. Guess what?! My mom passed away 20-30 days later!!!!!!! I also have an acquaintance who was not happy with level of services provided to their family member, but I can't provide more without revealing their identity & they don't want to be identified. After notifying staff who was preparing to serve lunch, I watched a resident walk around & sit down in at least 1 chair for 1 hour with urine-soaked pants. It wasn't until after the resident ate lunch did the staff clean up the resident. This was extremely upsetting to me & grossed me out because my kids went with to visit my mom. If your family member has medical problems like diabetes, depression, or anxiety on top of the memory issues/Alzheimer's then I DO NOT recommend Avista at all. They only test blood sugar twice a day, morning & bedtime. Google won't let me finish my review so See Melanie's Review 2 of 2 under Linda's name for the rest of this.

November 2021

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Haley Olvey

When looking to learn more about quality memory care, my family was blessed to have Kendra assist and educate us on our options. We are so thankful for time they put into those looking into memory care for their loved ones.

November 2021

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Jessica Sabel

April 2021

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Michael Heinz

March 2021

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Kim C

November 2020

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Hilda Anali Galvan

This place is absolutely incredible ! all the staff are so kind to my mother and she genuinely is happy there. Its never easy to place our loved ones in a nursing home but my family and I feel we made the right choice with this place.

October 2020

Google

Nicole Barth

This is an outstanding memory care community! The staff is attentive, caring, and professional. They will go the extra mile for their residents. On top of this, the facility is beautiful. Definitely worth a look!

October 2020

Google

Guy Sasso

What an amazing facility! This is a one of a kind community. The staff, the food but most importantly the care. If you are looking to find a home for loved one Make this your first and last stop.

October 2020

Google

Ms A Angel

This is an amazing facility the care the knowledgeable staff they make you feel so comfortable and so confident in Placing your love one and knowing that they are going to be in great hands each staff member is willing to go above and beyond for Each resident they have created an amazing environment for their residence One of the things I appreciate is just the way that they went above and beyond during COVID-19 with their lemonade window visits you were served a cold glass of lemonade while visiting your love one at the window and great conversation over the phone though we all want to be able to embrace and hug your loved ones this was a great way to help them adjust to the unfortunate times.

October 2020

Google

Melody Winemann

Ive toured this facility. It is a 3 cottage facility. Yes I understand that there is only one full building. However from what I gathered the staff is working towards making changes. I was looking for an aging Father. And I like this place so much that I would live there if I could. The food looked wonderful and today they had hula dancers. Very impressed with this facility.

October 2020

Facebook

David Gifford

great place! The staff treat the residents with such respects its heartwarming

September 2020

Google

Blue Tooth

Avista senior living dose a awesome job by looking after there resident, its such a fun environment!!

August 2020

Google

Celeste Rodriguez

Very professional, everyone is so welcoming and the staff truly cares about the residents. I highly recommend this facility.

August 2020

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Carlos Martinez

The best care service possible !!

August 2020

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Mr M.

As a home health clinician who has worked in several Avista Senior Living communities throughout the valley, as a West Valley resident I am glad they are making their presence here. I have known this building under several different ownership groups since it first opened in 2011 and this is quite honestly the best Ive ever seen it. The passion care and commitment that I have seen in their other Phoenix Metro area buildings is already making a positive mark here.

July 2020

Google

Angela Thorne

This is an absolutely stunning campus! You can tell the staff genuinely care about the residents. Always clean, the food is excellent. This is the type of community I would trust to have my own parents live at.

June 2020

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Susan Molina

Great place.. great staff... highly recommend this facility!!

May 2020

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Cin Molina

I have been part of this team for 2 years! I love my job and love the people we take care of. Our Community is cozy, and full of love compared to other places I have worked.

April 2020

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Michael Al Broyles

We are so lucky to have my grandmother (Nana) in ASCWMCs care! Its wonderful to be able to call or FaceTime her, and it gives our whole family relief to know that she is safe, comfortable, respected, and well-cared-for. Gracias Avista!

April 2020

Facebook

Cindy Moody-Brock

I moved my Mom here a month ago. She has shown so much improvement in just a month. She smiling, laughing and talking. All things she had not done in a while. I cannot say enough about all the staff here. They truly care for each of the residents as if they were their own family. Best decision I made was to move her to Avista Memory Care. Thank you all for everything you do!

January 2020

Google

Dustin Schaffer

Avista has a compassionate team that provides great care, which is especially necessary for memory care residents to thrive. Thank you Avista!

January 2020

Google

Kellie Clark

I love this place! The philosophy that they are implementing is state of the art, and Ive been in healthcare for over 15 years. The people, both staff and seniors, are HAPPY!

December 2019

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Carsten Ellsworth

I love the layout and the staff always have a smile

November 2019

Google

Colton Smith

Beautiful community and wonderful staff.

June 2019

Facebook

Gerry Labuda

I would highly recommend Avista Senior Living. Thanks to Sylvia, Jeannie, Eric, and Cynthia for their support. They helped my mother for the last week of her life.

March 2019

Facebook

Mary Beth

Thanks to Sylvia and Jr. I was able to make a quick decision regarding a loved one. Avista is great!! Staff is great with resident and also with family. I feel secure that my loved one is in a secure place. Thanks to alll!!! 5 stars from me