The Palazzo

6250 N 19th Ave, Phoenix, AZ 85015

5 / 5.0 24 Reviews

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About The Palazzo

Residents at The Palazzo enjoy an active senior lifestyle that keeps them healthy and independent. Located in Phoenix, Our community is accessible to all the local shopping, restaurants, and outdoor activities available in Phoenix. Hospitals, physicians, and rehabilitation centers can all be reached in a short drive.

Anyone who has lived in our community has led a life filled with unique and memory worthy moments. It’s one of the ways we’ve redefined senior care and living. We focus on the one purpose of helping residents help themselves as much as possible. We value what every single resident contributes to our community. It’s what builds the meaningful living that makes our community truly special.

The Palazzo Independent Living, Assisted Living and Memory Care

Each The Palazzo resident is treated as an individual and every effort is taken to provide them with the best in independent living, assisted living, and memory care services.

We offer several styles of units to choose from in sizes to fit all senior needs. There is plenty of storage space, private bathrooms, and each apartment. The grounds are professionally maintained for the benefit of our residents and their guests. Our experienced staff share the passion for making sure all Phoenix residents enjoy a high quality of life. We develop relationships one resident and one family at a time. We designed the dining area at The Palazzo to be a cozy, home style setting for our residents and family members. Our specialty is customized menus that provide delicious, home cooked meals that meet the needs of all residents.

The Palazzo Amenities & Services

Residents have access to Meals Provided, Beautician Onsite, Outdoor Common Areas, Vegetarian, Devotional Services Offsite, Swimming Pool / Hot Tub, Indoor Common Areas, Devotional Services Onsite, Activities Onsite, Activities Offsite and other facility comforts so seniors feel right at home. Our fully-trained staff is always friendly and available to help seniors feel right at home.

Our facility has Minimum Age of Accepted Residents, Activities Onsite, Devotional Services Available, Indoor Common Areas, Meals Provided, Aging in Place, Nurses on Staff, Physical Therapy Available, Occupational Therapy Available, Speech Therapy Available, Complimentary Transportation, Activities Offsite, Beauty & Barber Services, Pets Allowed, No Smoking Allowed in Private Areas Indoors, No Smoking Allowed in Public Areas Indoors, Hospice Available, Respite Available, Male Residents Accepted, Female Residents Only, Homecare Onsite and other ways we keep seniors active and healthy. Our staff works really hard to keep our aging residents active and independent, keeping everyone feeling young and healthy.

Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.

Want to learn more about what our senior living community can offer you? Call (800) 755-1458 for more information.

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By clicking Request Free Info, you agree to the terms and conditions of our Privacy Policy. You also consent that we, or our partner providers, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service.


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(800) 755-1458

The Palazzo – Reviews

5 / 5.0 24 Reviews

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December 2020

Google

Brice York

Beautiful facility, very kind and helpful staff! The residents are treated with respect. It is an amazing atmosphere to be in!! Keep up the great work

December 2020

Google

P&C England

we Love living at The Palazzo the staff here is always friendly, kind and caring. Our fur baby Jackie is always being shown love and when our baby is happy we are happy. Our apartment is very large we have a lovely balcony with a great view. My husband and I also enjoy all the opportunities we have to make friends with all events and programs offered its never a dull moment here.

October 2020

Google

Azalee Miller

Everyone on the SNF are decent people that do everything they can for the residents. I have lived on the second floor for nearly 2 years now. I dont plan on moving out anytime soon. They do a lot with activities, but I dont enjoy Bingo very much. We need more trivia to help keep our minds sharp.

October 2020

Google

Yvonne Rodriguez

The Palazzo is a wonderful experience! Apart from the facility being extreamly nice, the staff is just as nice, very knowledgeable and informative. I would recommend this place to anyone interested in this type of facility. The choice is yours and here, you have many. Absolutely a 5 STAR in my experience. Thank you Palazzo staff!!

October 2020

Google

Wade Wilson

I specialize in helping people find assisted living accommodations and I have worked in the senior healthcare industry for nearly 10 years. With extensive experience with skilled nursing, rehab communities, assisted living communities and memory care communities throughout the valley I have found that working with The Palazzo has been a wonderful experience. I have helped people find and move into The Palazzo and quite often, for various reasons, move out of The Palazzo and its always a very professional and yet welcoming experience for my clients and their families. After several years of working with The staff in the Rehab, I have to say that they are a very professional and compassionate group of people who look out for the good of their patients. Maggie, the social worker in the rehab is truly a gem. I find that she is very knowledgeable and always on target with whats going on with her residents needs and health goals. It is my great pleasure to refer people to The Palazzo as well as help when their patients and residents need alternative accommodations

August 2020

Google

George Bolis

Got the chance to tour this place and its absolutely amazing! The staff is very friendly and professional the place has recently been renovated and they have done a spectacular job! The restaurant is amazing its like a 5 star resort!

July 2020

Google

Danielle Levesque

The Palazzo is one of the best facilitys in Phoenix, and the remodel is absolutely beautiful. The staff is very friendly and so easy to work with. They are always engaging with the residents, and you can tell they put patient care first.

July 2020

Google

Be Real

This facility is absolutely gorgeous!! The staff are just as amazing!! So friendly and kind. They really work hard on doing the best for everyone that lives here! Definitely tour and see for yourself. Administrator is very involved and loves his staff (it shows in their attitude). The DON is a doll and one of the best! Thank you for all you do in healthcare! Not easy to find places like this!

July 2020

Google

David Pozos

Recently placed my mother here at The Palazzo. It was a difficult decision made easy by their friendly, professional staff who went over every detail of the process beforehand. The Palazzo has experts in every department which helped with the process. My mom was from out of state and their social worker helped with switching insurance and gaining POA. Their administration department explained and placed my mom in the proper level of care. My mother has diet preferences which the dining services department talked to us about and accommodated. My mom refused to take her medications properly, that important issue has been resolved by their care staff. I havent seen my mom smile or participate in anything social in years and I saw pictures of her socializing with a group of ladies and playing the bongos! So kudos to their activities department. All this and during a pandemic. I have no doubt that I placed my mom in the correct community. And I have no doubt that my mom will continue to improve her quality of life here. Thank you, the Palazzo team. No way I would have figured this out on my own.

May 2020

Google

Jason Ake

The team over at The Palazzo are doing amazing things to take care of their residents. Anyone looking for care should stop by and meet the incredibly kind staff!

April 2020

Google

Robert Mcneill

I have been a resident here for 10 years. My experience here has been eventful. Ive watched many people come and go with many kinds of disabilities and mental deficits and are all handled well. Ive never seen any problems with nursing. Almost all CNAs do a great job and any that havent have been dismissed. The living conditions have been satisfactory, otherwise I would have not stayed here for as long as I have. The staff listens to any concerns I have and addresses them as the come up. The place is kept clean, the food is good and I dont plan on moving out anytime soon.

April 2020

Google

David Baines

I was a patient here for over a month and the staff here is amazing! Everybody is great! The food is very delicious and nutritious! The therapist are very knowledgeable and amazing at what they do! The nurses and CNAs are very respectful and attentative to everyone! Deiatra is an amazing women for giving me a chance and accepting me in the facility even though im very young. i recommend this facility to anyone needing skilled services.

February 2020

Google

Multirx1

The Palazzo renovations look great! My mom feels right at home and is already making friends.

December 2019

Google

Alyssha Campbell

I have been in the health and wellness industry for all of my professional career. I have been through mergers and community buy outs. Ive seen good staff members be taken advantage of, mistreated, and over worked. But as of June of 2017, I was been blessed to start working with a really caring, resident first, employee fair, company at The Palazzo. Jack Aranour is a caring, loving, understanding Vice President. Mike Oliver is a funny ,fair, and knowledgeable Executive Director. Our team has a wonderful experienced management team. I truly believe that we are working on making senior living great again. I am giving the Palazzo 5 stars rating. One, for being innovative with our vision of residents, staff and families. Two, for elevating the lives of our residents and staff by addressing needs and education. Three, for bringing excellence to our residents with a caring and loyal staff. Four, for being an awesome place to work. And five, for the investment that senior management is making to the community for enriching the residents needs. Please come in and see the great things weve done, and all the great things to come.

December 2019

Google

Elizabeth Wunsch

My mother received excellent care. Staff and guests are like family. Great atmosphere. And of course the food is excellent. Bless you Palazzo.

December 2019

Google

Barbara Garrison

I started working here about 2 months ago. I must say the Operations Team here is excellent. They have made me feel so welcome. I have worked in the Industry for over 30 years. They truly care about the Residents as well as the Employees.

October 2019

Google

Tessa Finney

I have been an employee in this community for 6 years and have been through 3 different owners during this time. I will say the current company and management team has exceeded far beyond the others. The Palazzo is making great changes to the community not just with the construction but also with the culture of the community. This place encourages our residents to thrive and live life to the fullest and not a community where our aging folks come to die. As far as changes for our employees, Jack has advocated for us for the owners to improve our insurance and benefits for our families. With great success! I have a great place to work and have great benefits for my family. Please be mindful when reading these reviews that most often the negative reviews are posted by disgruntled employees, that made poor choices for themselves, and are no longer part of our team. I highly encourage you to come tour our community and see how marvelous it truly is. I love The Palazzo!

October 2019

Google

Diva Givens

Reviews are only valuable when they are honest... Lets talk. The Palazzo is the up and coming Premier Senior Community! The proof is in the commitment of the management staff. The renovations, improvements and TLC towards staff and residents are always in the forefront. The VP, Jack is dynamic and compassionate. Past reviewers made negative comments, even calling him racist... this is so far from the truth! Behind these sad comments are stories of disgruntled employees or angry vendors. I see first hand every day, the sweat equity the staff pours into creating a haven for residents at The Palazzo. Come and see the great changes happening here. Incidentally, I am not white, I have observed Jack for many years, and I have seen his compassion in action!

September 2019

Google

Jon Michaels

My mother has lived here for three years and I have seen the ownership change three times in that span. The current ownership, and in particular the management team are creating something special here. The demeanor and attitude of the staff is of pure excitement and positivity. The rooms are spacious. The rent and fees are fair and a good value. There is always a steady stream of fun, engaging activities like weekend brunch, holiday extravaganzas, musical acts, trips to the casino and educational presentations. The renovations are going to be incredible; Tuscan-themed, yet modern and even a bit opulent! Specific to my Mom: she recently asked to be moved to a different apartment unit located farther away from the construction. Management instantly obliged. They gave her a choice of available units, provided her with a moving service, and even re-re-painted (yes, a second time) when my Mom didnt particularly like the original color. Mom has grown very happy here and when she progresses from independent to assisted living, she can remain in place, being cared for by a team who genuinely cares. Im glad we found this place when we did.

August 2019

Google

Debbie M

I have worked for The Palazzo (previously known as Chris Ridge) for many years. I have seen many changes through my years here but nothing like Ive seen since The Palazzo took over. I have seen so many positive and exciting things happening not only for the residents but for the employees too. I am very excited to be a part of this team. The staff and residents all care about one another especially our VP Jack Aronauer.

May 2019

Google

Tawnia Harris

I want to Thank the whole staff for taking great care of my brother. A very SPECIAL THANK YOU to Maggie, the Social worker there. I dont know what I would have done without you Maggie! From the bottom of my heart, Thank you for being there . I highly recommend this facility to anyone. Great care, caring, helpful, and I love them all so much!

August 2018

Google

K Salomon

Visited facility today with my 75 year-old cousin Carol. We had the pleasure of meeting with Ms. Diva. She spent a great deal of time with my cousin to assess her true needs as far as her care level and answered her many questions. And most importantly, she took the time to make Carol feel welcome at there facility. Ms. Diva took us on a tour of the apartment options available for assisted living and of the entire facility. I was pleased that during our tour many of the residents stopped us and asked if Carol was moving in...they also told Carol that she would love living at Palazzo. The grounds have beautiful green grass and many areas to sit and enjoy the weather and chat with other residence. While we were there they were having an ice cream social for a departing staff member with many of the residence in attendance. Thanks Ms. Diva for all your help you are a wonderful asset for The Palazzo and a superstar according to Carol! I personally hope Carol will be making the decision that The Palazzo is her new home.

April 2018

Google

Jessie Gall

Even though this assisted living community is old, it has its unique home like environment that attracts older people like me. I felt like I was at home and well taken care of. I was really impressed with the Assisted Living Administrator taking the time to come out and talk to me, which really showed me she cared about her residents. Also the nurse Stacey explained to me the symptoms of dementia and what to expect with a family member that has dementia. I toured when the food was being served and it smelled delicious. When my loved one has to make a change or is ready to, I will suggest this community.

April 2018

Google

Vicky Hauflàire

My Mother has been living in the independent apartments at the Palazzo for the past seven months. Our experience with the people working there is outstanding. After my mother took a fall, they found me a wheel chair that I could use, till I could get one. Olga and Diva took time not only to help me get her into a rehab hospital, but supported me as I tried to assist in her recover. They were there to help every step of the way, anything information I needed they found a way to help me . I think that it is just as important to find a place that will support not only the resident but also the family. That is exactly what you will find when working with this facility. The food is really good and they have 3 different meal choices, and if you cant find anything you like you can also order off the back of the menu. I have never had a bad meal. Nacho makes it a mission to get the residence to come down for dinner, but he will bring them dinner if they decide not to. The apartments are larger then most, with everything you could need for safety already supplied. There are lots of activities scheduled daily and movies at night. . Everyone from cleaning and maintenance are there to assist residents and always with a smile. No matter how may times they have to fix the TV. For me I am so happy that Mom and I found the Palazzo, the people there are special. As with any business it is the people that make it great. So take the time to look at the facility, you will be happy you did.

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Community Details

The Palazzo Amenities and Services

Amenities

  • Meals Provided
  • Beautician Onsite
  • Outdoor Common Areas
  • Vegetarian
  • Devotional Services Offsite
  • Swimming Pool / Hot Tub
  • Indoor Common Areas
  • Devotional Services Onsite
  • Activities Onsite
  • Activities Offsite

Services

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Hospice Available
  • Respite Available
  • Male Residents Accepted
  • Female Residents Only
  • Homecare Onsite

Do you have questions? Speak to a local senior living advisor for free.

(800) 755-1458

The Palazzo Housing and Staff

Staff

  • Trained Staff

Not sure what senior living is right for you or your loved ones? Call us today!

(800) 755-1458