Orchard Pointe at Surprise

September 2024

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melvin heughens

Zaira Canaan was very informative and professional. She covered all the details that we were looking for.

September 2024

Google

Karen Atkinson

After touring several assisted living facilities in Surprise, we kept coming back to Orchard Pointe. From the staff to the environment and amenities, it just felt like home. We moved my mom and dad into Orchard Pointe in November 2019, just ahead of the pandemic. When COVID-19 hit, the OP staff were diligent about ensuring the health and safety of all the residents, while making sure they still had engaging activities and maintained social distancing. I can't say enough about the staff, including the directors, ladies at the front desk, activities personnel, the caregivers, drivers, nursing and dining room staff, and volunteers. Whenever I had a concern, they were all responsive and addressed issues in a timely fashion. It is evident that for the staff at OP, it's not just a "job," but rather a calling to serve with care and compassion. Their activities calendar is rich with a variety of offerings that engage residents and keep them busy. I remember with fondness the many Friday afternoon Happy Hours attended with mom, and looked forward to hearing the residents sing, especially "New York, New York!" Not too long ago, mom required more hands on care and was moved to OP's Memory Support unit. The Memory Support staff exhibited the same level of compassion for the residents in their care. It was heartwarming to see the connections staff members had with the residents. Sadly, we lost mom in June of this year; the staff was kind and responsive to all of her needs, even as she neared the end. I'm eternally grateful that we chose Orchard Pointe; if I had it to do all over again, I would still choose OP.

August 2024

Google

Margaret Quintana

This is a wonderful community. The staff and leadership really care about their residents!

July 2024

Google

Craig Atkinson

Orchard Pointe of Surprise has been a true blessing for our family over the past five years. The care and attention that the staff provided to both my Mom and Dad was nothing short of extraordinary. From the very first day, the warm and welcoming atmosphere made us feel confident that we had made the right choice. The team at Orchard Pointe is not just professional, but they are genuinely caring individuals who go above and beyond to make residents feel at home. They treated my parents with the utmost respect, kindness, and compassion, always ensuring their comfort and well-being. The communication with us as a family was excellent; we were always kept informed and felt involved in their care. The community itself is beautiful, clean, and well-maintained, with plenty of activities and amenities that kept my parents engaged and happy. Whether it was the daily activities or just the friendly conversations, my parents always felt valued and cared for. Orchard Pointe of Surprise is more than just a place for senior living; it's a family. The incredible staff made all the difference in my parents' lives, and we are forever grateful for the love and care they received. I highly recommend Orchard Pointe to anyone looking for a safe, loving, and enriching environment for their loved ones.

June 2024

Google

Gary Milante

This is a very nice place and the staff are very attentive and kind. My uncle needs extra care and understanding and they are always looking out for him and I've seen them actively engaging with all of the residents. There are lots of activities for residents. Recently, they've added new roles to ensure communication between staff and residents on needs and you can see the difference. Our experience has been extremely positive and I'm very happy that we chose Orchard Pointe for my uncle.

January 2024

Google

Barbara Nelson

We were impressed by what we saw and herd. Every one was friendly, gave us helpful information, the walk through was wonderful to give us the feel of the place, and we were impressed with the range of care -giving especially Sante connection, We will come back for more for information! Barbara Nelson

November 2023

Google

Laurie Dickinson

My mother in law moved in here from in April 2023. She absolute loved this place! The food was wonderful with a wide variety of great and healthy choices. The caretakers were so sweet and considerate with her. Both my mother in law and the caretakers fell in love with one another. We can't say more about the nurse, Sherrie. She is caring and very considerate with the care of my mother in law. She was available at all times, almost day and night with any of our concerns. The crafts and entertainment was over the top! Can't wait to see the October performance . The receptionists and Management... well we can't say enough. They are like my family. We will miss them all terribly!! My mother in law wished for another 5 years so she could enjoy this place. Unfortunately, she waited until she was 90 to move here and her time ran out. God rest her soul. If you are thinking of sending your loved one to Orchard Pointe at Surprise, trust us...we only have good experiences with this place and all the people working here. Steve and Laurie love you all Orchard employees!! You will never be forgotten and you are all very much appreciated!! Steve and Laurie D

February 2023

Google

P P

Very nice

January 2023

Google

Kari Carlstrom

I attended a class with Shelly Drew's on Alzheimer's and Dementia. I have been in Senior healthcare industry for 20 years and I learned so much in her class. It was such a great class. She kept everyone engaged at all times. Orchard Pointe is a beautiful community and everyone was so nice. I encourage everyone to take a class with Shelly. Thank you so much for sharing your knowledge with us!

December 2022

Google

Arizona Ty

I gained more knowledge than I could have ever imagined taking the Help My Senior Caregiver's course. You're never too old or too young to learn something new! Not only did I gain knowledge that will help me tremendously professionally but also personally with my own father. Shelly and Alicia are the most professional, compassionate, empathetic, and caring women you could ever meet and the perfect combination to give you with the knowledge you need to help a senior professionally or personally. They truly know their stuff especially when it comes to Alzheimer's/Dementia and their passion for helping people is undeniable! You'll leave them with new found knowledge and an unforgettable experience. If quality matters to you, then Help My Senior is for you! Trust me, you will not be disappointed!

November 2022

Google

Lorraine Herrmann

Shelly Drews' CDP Class is a Must for professionals and lay people alike. Her knowledge and insight of dementia is a real "eye opener." Her personality, along with her hands-on demonstrations makes this class dynamic. Shelly's style of teaching holds your attention. She has her students "look through the eyes of someone with dementia." I cannot praise this class enough not only as someone who works with residents with dementia but also, as a daughter of a mother who had dementia. Shelly's class opened my eyes to the different facets of dementia. Look for capabilities rather than dwelling on the negative. Thank you, Shelly Drews, for sharing your dementia expertise.

October 2022

Google

Lisa Wynn

The caregiver training at Orchard Pointe was exceptional! Great preparation for the caregiver test for the state certification process, but more importantly excellent preparation that focuses on resident needs, dignity, and quality of life. So glad that I took advantage of this great opportunity!

September 2022

Google

Madison Frazier

Best class by far. The instructors included Shelly actually have exercises that make you feel how your resident/ client feels. So fun and a great learning experience

September 2022

Google

Vickie Smith

Orchard Pointe is an amazing community. They care about their residents and have so much for them to do. I am an outside vendor and see the happiness of the residents when I come to visit. The community is always clean and the staff is super friendly!

September 2022

Google

Jacque Owens

I attended a Dementia and Alzheimer's seminar at this location- the community was beautiful, staff was very friendly and helpful, and the seminar was the best seminar I have attended on Dementia. The trainer was informational, educated, and taught through various methods. I walked away filled with so much retaining knowledge and skills in how to navigate dementia with my residents.

August 2022

Google

Sandra Smith

I attended an Alzheimer's Disease and Dementia Care Seminar here at Orchard Point @ Surprise on Tuesday August 18th 2022. I am so Grateful for Shelly Drews and her heart towards Seniors and especially for those suffering from this terrible disease. What a gift and inspiration Shelly is. Shelly's wide range of experiences, and her wealth of knowledge in the area of dementia care is next to none. This class was fun and entertaining, and kept us engaged for the entire time. We all walked away with depth of insight, and a better understanding of this disease; but also got tools to help us be better at caring for the ones in our care. If you ever have an opportunity to take one of Shelly's Classes/Seminars, DO IT! You will be better for it. I RECOMMEND SHELLY DREWS 10 TIMES OVER.

July 2022

Google

Erick Fuentes

This is a great facility that will cater to those living in the far north west valley, beautiful surroundings and a pleasant environment that will enhance residential care for those who are in need.

June 2022

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Susie Worman

June 2022

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Dennis Saywers

Christina is a great asset for Orchard Pointe she really cares for the people that lives there.

May 2022

Google

Guy Sasso

Big Shout Out to Orchard Point Surprise! For bringing in Teepa Snow to the Surprise campus. Teepa gave one on one training to the caregivers and staff. Teepas expertise, in the care and understanding of dimetia residents is invaluable! This is what separates the Orchard Point communities from all the others! Well done OPS!!!

March 2022

Google

Jacque Reynolds

I attended a Dementia and Alzheimer's seminar at this location- the community was beautiful, staff was very friendly and helpful, and the seminar was the best seminar I have attended on Dementia. The trainer was informational, educated, and taught through various methods. I walked away filled with so much retaining knowledge and skills in how to navigate dementia with my residents.

March 2022

Google

Robert Conover

Our experience here has been wonderful. After experiencing a fire in our home it was necessary for us to immediately find a new place to live. We looked at a number of places including large ones. When we discovered Orchard Pointe we felt a strong sense of home. Our church has a number of publications dealing with home. We consulted these and with prayer, and with God's guidance we were led to accept a temporary residence here at Orchard Pointe. After a few days we felt the friendliness of the Staff and Residents, and by the end of the month we feel completely at home, and at peace. Before the fire we had been struggling with household chores, and paying for four or five different services to accomplish this. Now all of these chores and payments are being taken care of in one place taking the stress out of our lives This is due to the professional care of the staff, and management. Among the things we love about this is the staff greet you with your first name. We fine the food is excellent. The activities are well planned, and entertainment is delightful. It is like being on a cruise. At this time we are committed to making this our home. Sincerely Bob and Jacquee Conover

March 2022

Google

Lori O'Keefe

I recently attended a free conference hosted by Orchard Pointe communities with Teepa Snow, probably the most knowledgeable person I've had the pleasure of learning about proper, respectful and dignified dementia care. The fact that Orchard Pointe embraces her teachings and provides it to their staff is amazing. It can only lead to better care for their residents living with Dementia. Thanks you.

February 2022

Google

Suzanne Urwiller

We received such compassionate care, & attentive medical help for our needs. We participated in many activities, progressed during our physical therapy, and enjoyed the relationships of other residents in the dining room. The entire staff was excellent. It was a very positive experience.

December 2021

Google

Jennifer Awinda

It's so great to see Heritage hosting dementia trainings with Teepa Snow. We can never get enough education.

December 2021

Google

Jeri Stiles

We have a friend that moved into Orchard Pointe a short time ago. This place is beautiful and has many amenities for the residents. All of the staff are so friendly and able to assist if needed. Stephanie is one of the best. Very informative, friendly and very knowledgeable! Great place for couples or singles.

December 2021

Google

Debbie Wistrom

Orchard Pointe sponsored one of the world's best dementia experts last week. Seeing Teepa Snow was amazing as always, but to see her in a small venue and to have the opportunity to shake her hand and thank her was well worth the hour drive.

December 2021

Google

ann crow

I picked Orchard Pointe for my mother because I was happy with it when i toured it and it is very close to my home so it is convenient . My mom has been there almost a year. On the most part I am happy with facility and she has settled in well. There are many staff members that go above and beyond there job. Early on I met Becky the activities director and she has made all the difference in my mom adjusting to her new surroundings. She is constantly giving me new ideas and ways to help keep my mom comfortable and engaged and if I am unable to do it Becky does. She listens to you and truly hears what you are saying and makes things happen. That being said there are a few areas i am not totally satisfied with and that is why i cannot give this a five star review. I feel like there is not good communication with the care staff and family. I am the guardian for my mom and decisions should be approved by me and discussed with me. they are not unless i ask. when i do ask i often cant get a straight answer or it gets passed to someone else. i have asked from the beginning about a care plan for my mom. I didn't even know one existed until i finally went to the nurse and even then i had to wait for it to be emailed to me. I also learned my mothers care plan should have been reviewed every 6 months is had not been done. I feel like the Orchard Pointe staff should do a better job at making sure the families that need to be are included. I understand this doesn't apply to all but many it does and its not being done. Overall i think it is a nice facility it is always clean and the people are all very welcoming. Donna has also helped me on many occasions. My mother really seems to enjoy the activities they provide as well.

October 2021

Google

Mary White

The facility itself is lovely. Warm and inviting. My parents had a very good sized 2BR 2BA apartment there and were comfortable with the living arrangement. The staff for the most part was lovely and treated our family well, especially Becky, Donna and all the receptionists. But the food was deplorable. NOT what you would want your aging parents eating. More like college cafeteria food. Soggy vegetables and too much breading and "gravy" to disguise whatever the bland meat or fish was underneath. And tiny portions even though my Mom repeatedly asked to be provided with more. My Dad essentially quit eating much because the food did not taste good except for breakfast, and lost weight there! Clothes and linens lost by the weekly laundry service, and a weak excuse provided when my Mom complained - "Oh that's a problem at all AL facilities." In addition OP had a great deal of turnover. Four nurses in less than the year and a half my parents were there. We just moved our parents to GA to be closer to family in February 2022. Learned of even more problems with OP from their new facility. No reassessment of my parents' care plans at OP since 2020, while the new facility will do that at least every 6 months. Also, OP sent two different lists of my Dads medications to the new facility, resulting in the wrong meds being prepared and almost administered to him today. Until OP can tell you that all or most of their main staff has been there for at least 2 years, don't move your aging parents there.

October 2020

Google

Amy Albrecht

An excellent choice for our loved ones whom may need a little help with their medicine and extra TLC. The activities, meals, caregivers and Directors are top notch. Thank you!

October 2020

Google

Rhonda Thiel

Wonderful staff and community! The food is excellent and the community is very clean. The activities director has been there since the community opened. The residents love the staff and it feels like a big happy family.

October 2020

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Barbara Wirtz

Our introduction with Sheila has proved to be all she advised. The staff is professional, supportive and caring; the activities keep folks involved throughout the day. Susan has helped me tremendously in navigating this new experience for my Dad. The facility is clean and inviting. Dad has not once asked to go home, which to me says it all.

April 2020

Google

Louis Johnson

As a professional who tours many buildings Orchard Pointe stands out as a place of professionalism, positivity and genuine people who care about the residents they are fortunate enough to serve.

April 2020

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Shelia Puryear

October 2019

Facebook

John Tutora

I am so happy mom is here. She loves it Wonderful staff!

October 2019

Google

Jeanne Timmerman

Both my parents and now just my mom have lived at Orchard Point for about a year. We find the small facility personal and homelike. The staff is kind, helpful and always flexible. Respect is shown to all residents. We truly think my mom is receiving excellent care.

August 2019

Facebook

Michelle Smith Hubbard

Orchard Pointe has kind, caring, helpful, bubbly staff that is willing to do anything to ensure they residents are happy. They really go the extra mile and they have lots of wonderful activities and events for their guest and their families. Plus great food and the place is spotless. Would give them a 10.

May 2019

Google

Terry Kimbrell

The care is consistently bar none and mother is happy and feels safe.

April 2019

Facebook

Roxann Baker

Rose Marie, Mom, is happy and involved in activities. She loves her friends and the staff loves her. I enjoy following her around to bingo, Sunday Sundaes and Music Happy Hour, when I am there. She helps get ready for parties and can help clean up after. Her physical health is good and so she wants to be a big help to the staff that she loves. Three of her children live close enough to look after her needs and the weather in Surprise, AZ is wonderful. Our family is so glad she is at Orchard Pointe, By Heritage Communities.

April 2019

Google

Jennifer Nelson

Good for people who are at least moderately independent. They are not staffed for residents that will eventually require much more care, no matter what they try to tell you.

July 2018

Facebook

Christina Boyd

Couldnt ask for a more loving environment. I rest easy knowing mom is so well liked and cared for

April 2018

Facebook

Analucia Garza

Orchard Pointe at Surprise is an awesome community with wonderful people!5 stars

April 2018

Facebook

Tom Manley

The staff is like family to me and my mom! They are so supportive, kind, caring and responsive! The best place...lots of programs, activities for the residents. 5 stars

March 2018

Google

Jordan Bentley

Very loving staff! They become part of your family!Very attentive to my Mothers needs.I know my Mother is in the best facility!

March 2018

Facebook

Donna King

I would never be able to consider any other community for my loved one! Orchard Pointe at Surprise is the best! And what a loving group of residents and employees....wow!5 stars

May 2017

Google

Jeff Calvert

Our experience was so amazing I wrote the following letter to the executive director:Please accept my sincerest gratitude for the care your staff provided to my mother in-law, Elizabeth. When it became apparent that she could no longer live alone, I asked people in the aging field which assisted living community would they want their mother to live in. Orchard Pointe was highly recommended. Orchard Pointe not only lived up to our expectations, but exceeded them.And while Orchard Pointe is a beautiful facility, buildings are neither caring nor compassionate. It is the hope of every family member of a loved one in an assisted living community that the staff truly care for the residents. That is what we found at Orchard Pointe. Though her stay was brief, everyone was exceedingly kind and dedicated to making Elizabeth feel comfortable and welcome in her new home.Words cannot describe how hard everyone worked to get Elizabeth into your community. The extra hours worked and the extra effort that Carol put forth to help a person in need was truly a blessing to the entire family. And it speaks volumes of your community and its mission to provide the best for those who need it mostSo, on behalf of her children and myself, please thank your staff for their hard work, compassionate nature and the wonderful job they did for my mother in-law.Sincerely,eff Calvert

March 2017

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Amy Liston

Wonderful community! Very much feels like home. The associates are attentive and compassionate and people are smiling. There is always something fun or interesting to do in Life Enrichment.

January 2017

Facebook

Sean Schneidmiller

My Grandparents Lovell and Eleanor Keil truly enjoyed the hard working nurses there during their stay, Thanks again for everything4 stars

December 2016

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Andrea Brendis

August 2016

Facebook

Eileen Judge Meneley

A great place! Memory support staff-OUTSTANDING! Wish score went above 5!5 stars

February 2016

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Carol Chandler

Lovely community, great food and a warm and friendly staff!

December 2015

Facebook

Karen Hall Sarraga

Can I give Orchard Pointe more than five stars? Mom and Dad both love it here. The staff is great and I mean the entire staff. Smiles and friendliness everywhere. The dining room staff is so warm and really know the residents likes and habits. The nursing staff makes me feel comforted that mom and dad are in good hands when I cant be there. Mom and Dad love the endless variety of fun activities, entertainment and the new friends they have made. The caregivers are a blessing along with the loving staff at the front desk and the wonderful women in the activities department that put together all the events. Orchard Pointe has given Mom and Dad the opportunity to maintain some independence in an environment that also provides the assistance and supervision they need at this stage of their lives. If you or your loved ones are looking for a wonderful assisted living community this is it.

November 2015

Facebook

Mary Greenawalt Peterson Genard

Great place to work. Great residents, work environment, and food!

November 2015

Facebook

Karen Weaver Haster

My mother-in-law loves Orchard Pointe • & my husband & I do too! The staff is so kind & knowledgeable • we are so pleased we encouraged our loved one to take up residency at Orchard Pointe ... We never have to worry about her safety and wellbeing! Thank you OP!!!