Eastcastle Place

April 2026

Claudia Butschli

Although the independent living and assisted living units at Eastcastle are wonderful and look beautiful - the rehab facility, not so much! My father was there trying to get his balance back and regaining strength in his legs for 3 months. He loved the therapy and seemed to benefit from it, but everyday life was pretty bad. He was not a fan of the food, which more often than not, was cold. When he called for some help, he had to wait a while for someone to respond. I realize that these places are understaffed, but when I see the staff at the nurses station on their phones, or ignoring the phones, I do have to wonder. Yes, there were some caring staff members that do everything they could for my dad, but not alot. What bothered me the most, tho, was the lack of communication between medical personnel and my family. I never once met the doctor or NP that saw my dad and they didn't return my calls. I will however, give a shout-out to Kole Berner, the Health Care Coordinator, who always called me back and took care of whatever I needed.

November 2024

Fjaere Nilssen-Mooney

I am absolutely beside myself with grief, in terms of the way my dear mother is now having to live her life here. I feel she has been utterly spiritually and intellectually abandoned on the 5th floor. It feels like a place you go to die. I have begged and pleaded with activity staff to help me so that I can Grandpad my mother, as I live very far away. This is my only means of contact with her. They "nice" me into thinking they can help, but in the end, they are nowhere. I call and call and no one picks up at the nurse's station. I cannot fault the caregivers. But they are understaffed and rely on "Agency" people. My mother is so depressed. People move her around, drop off food, spend two minutes with her. Her television is so loud. Since moving onto this floor, she has suffered and deteriorated. Staff simply say "She refuses" as an excuse not to provide therapy and activities, the things she is paying for. And Eastcastle is not cheap.. I am only writing this review because I cannot get anyone's attention there. I am at my wit's end. Every day that I cannot talk to my mother breaks my heart just a little bit more. How can people profit from other people's misery and care so little? Eastcastle, for what we are paying, can you not do more? What would it take for someone to spend 20 minutes a day listening to music , looking at a photo album, reading poetry? Where are your activities people? My mother is cognizant, and that is what hurts even more. She is a loving person who is trying, but I recently spent three days with her and saw how neglected she was. Especially at the weekend. It is not enough to wash clean and dress and feed a person. You need to have people who provide spiritual and intellectual comfort and presence. And if you can't, at the very least, don't charge for these services. I want to hope that you can do better, and at the very least, ,help me to connect. Please.

August 2024

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Wendy Green

August 2024

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Ann McCormick

My parents moved into Eastcastle Place nine months ago after living in their home for 50+ years. Our experience from move-in to the present has been nothing short of spectacular. The staff are friendly and helpful and very responsive to whatever is needed. Anna, Jennifer, Heidi, Cooper, Lila and the entire maintenance staff made the move/transition easy and smooth. Before move-in we were told that the residents and staff feel like family at Eastcastle and it really is true; staff members know the residents well and it really feels like a supportive family atmosphere among the residents and staff. The activities are interesting and there always seems to be something going on for everyone. There are also a wide variety of exercise programs for every fitness level. The food is delicious and the menu has a wide selection of choices. The buildings are extremely well maintained and the apartments are beautifully decorated with lovely lighting. We have used a number of beautiful rooms for family gatherings. My parents love independent living and are very happy they made the decision to move to Eastcastle.

August 2024

Google

Diane Kercheck

We chose Eastcastle for my mom's rehab after a fall in July because it was highly rated. Our experience was not good. My sister and I found we had to do constant follow up on things we or our mom were concerned about. We are local and could visit but what about families who can't? She was very weak when she arrived and needed a gait belt to transfer in and out of bed, which was in her care plan. Twice (that we're aware of) she was transferred without one. She was so weak she nearly fell, which terrified her. She has severe knee pain but is determined to walk. Her worst fear is falling again, and this was only one of the incidents that made us question the decision to send her to Eastcastle. Food was a big problem. She was scheduled for a 3 week stay. She was given all the menus at once, with no assistance in filling them out. She is capable of doing this on her own, but was anxious in the new setting and didn't check off her preferences correctly. We had to get the menus back and redo them with her. She was supposed to get protein boosting drinks with every meal. That rarely happened. Her room was at the end of the hall. Food sometimes came cold and unappetizing, until we complained about it. That seemed to be the pattern, we had to make complaints, then improvements would be made. Some staff were great and attentive; others just did the minimum. Several times she couldn't reach her meal tray. Things like this, just not asking or noticing that something was not quite right were common. Staff would put her in a wheelchair for meals, but then wouldn't transfer her back to bed. The wheelchair was uncomfortable, so she asked to just stay in bed for meals, which wasn't a good position for proper swallowing. Eventually, they had her sit in the recliner in the room. She went to the dining room once. She was sat with a woman who my mom talked to, but the woman didn't say one word, which made my mom not enjoy her meal at all. My mom looks forward to going to meals in the dining room at her senior community and has many friends. We don't know why this woman was uncommunicative, but if the staff knew this was the case, why would you sit my mom with someone like that? She didn't get her hair washed or a shower for at least a week, another thing we had to request. She is able to shower at her apartment, and is embarrassed when her hair doesn't look good. As she was already miserable with all that was going on (constipation from medication and diet changes, not having her routine, frightened about her decline, etc.) it didn't help her depressed mood. The rehab staff were helpful and gave her good tips on techniques and products to ease her movement and pain. If my mom has to go to a rehab facility again, we will be looking at other options.

August 2024

Google

Janie Carmichael

We moved our mom to EastCastle Place Health Center/Skilled Nursing Care just over a month ago, our experience has been outstanding in every way. The staff: administrators, nurses, CNAs, housekeepers, therapists, dietitians, activity coordinators, maintenance, chaplain are beyond exceptional. Each member of the staff treats our mom like she is a member of his or her family. My mom's room is spacious and well maintained. Mom even enjoys her meals each day…especially the desserts! Our family could not have chosen a better place for our mom's new home.

August 2024

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Joan Jaeger

Our family couldn't be more pleased. The staff are so very well trained, respectful and kind. And the property is well maintained.

August 2024

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Marilyn John

Our Mom moved into Eastcastle almost a year ago and Mom and our (my two sisters and I live out of town so we were/do a lot remotely)…entire experience has been nothing short of fabulous. From Mom's initial visits pre-Covid to her decision to move in last spring to her decision to change units prior to move in to moving in and getting settled and engaged in EC activities, all of the staff have been completely focused on Mom's needs and Mom's timing of decision making. Special shout outs to Heidi, Cooper, Lila and Willie for all of their continuing help and assistance. Mom often wishes she had moved in when she first looked at Eastcastle…Mom enjoys participating in the fitness classes, is back going to the symphony with a group from EC, has joined the residents council, now takes Lift rides (when the EC van is not available) and even walks by herself to Downer Ave to get a manicure. The independence Mom has gained is amazing. Being out of town, we are so appreciative of the daily check ins and the day to day assistance Mom gets from all of the staff. Highly recommend Eastcastle to anyone looking for a great place to live.

July 2024

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Eric E. Hobbs

My parents decided a couple of years ago that it was time to move to independent living in a place that offers a spectrum of care for the future, just in case. They ultimately settled on Eastcastle, and to say that they (and we) have been thrilled with their choice would be gross understatement. From the year or so of fun pre-move events to introduce them to the property, the staff and other residents; to the recommendation of resources to make their move/move-in processes efficient and even pleasurable; to the staff who are, from top to bottom, warm, responsive, skilled, and wonderful; to the lengths to which those staff go to nurture a genuine sense of caring community; to the variety and volume of activities every (I mean every) week; to the outstanding food and menu variety; to the kindness and caring of other residents; and to the absolute comfort and beauty of my parents' unit, the experience has been top flight. I know this sounds like a line from a marketing brochure, but it's true. Eastcastle is not just another place for folks in their sunset years to live. It really is a community of staff and residents who enjoy being together and who genuinely care for one another -- in a simply beautiful place that offers the richest of a quality life. And then there is the pool, the fitness center, the salon, the bar, the movie theater, and all the other "stuff" I note above. It's a remarkable place.

July 2024

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Ellen Bonlender

Everyone is so friendly and helpful - staff as well as residents. We felt so welcome! The move was made much easier because of that!

June 2024

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Nick Gudex

We have been a vendor partner to this facility and the team is always very helpful and friendly. That said you can walk down the halls and any resident you run into is happy to be there and you can see the interaction between the staff and residents is a true community.

May 2024

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Jake Callen

We have done work at this facility on numerous occasions. The residents are fantastic people to be around and are very friendly. Facilities and any other staff we have had contact with truly do operate with the residents best interest at heart.

April 2024

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Scott McPherrin

Eastcastle Place is the premier retirement community on the East Side of Milwaukee. Whether you need a short-term stay or a longer duration: Eastcastle is there for you. Come join our Family!

April 2024

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Tom Arden

My aunt Adele spent her last number of months at the Health Center at Eastcastle Place as she needed greater care that what she had been receiving. As before, we were very pleased with the housekeeping and how pleasant her room was. The food service was very good. The nursing staff members were very friendly and very caring with my aunt right through until she passed in October of 2023. Overall, would highly recommend Eastcastle Place Memory care for your loved ones.

February 2024

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Evan

Eastcaslte is a great community to be apart of. As a staff member, I love engaging and interacting with our residents.

February 2024

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Emily Strickler

Eastcastle Place is a top-notch sub-acute rehabilitation facility and senior care community on the east-side! I absolutely love this team from admissions to discharges. The nursing staff and therapists are compassionate and experienced. I always recommend Eastcastle Place to my clients who want excellent care - they always deliver!

February 2024

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Eve Riegler

A beautiful facility with caring employees

February 2024

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Star Fortune

Friendly, clean and professional… Great experience.

February 2024

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Timothy Hamilton

A welcoming environment where staff and residents make this community a special place to call home. I encourage you to meet with the awesome marketing and sales team to see for yourself what sets Eastcastle Place apart from others.

February 2024

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Levette Harrell

Great staff & Teresa Jenkins is the best. She has a heart & love for people.

February 2024

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Bernetta Nicholson

They provide really good care. The staff are really good people. They have great families vibes.

February 2024

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Donna Adams

This is a beautiful place with the best staff ever. I have met many of the staff and I am very impressed with the warmth and friendliness

January 2024

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Jay Jay

I really enjoy shopping at East castle's Treasure Chest. Found some really great pieces!!!

December 2023

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Barrett Way

I have the pleasure of serving this community and each time I visit I am impressed with the physical plant, warm and friendly team members, engaged residents, and connection to the surrounding community. Eastcastle Place is a wonderful community to call home or satisfying place of work.

November 2023

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Deanna Johnson

September 2023

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FERGUSON CLEANING

Beautiful Place i was hired to Clean Carpets in one of the units and it seems like a comfortable space to be in

June 2023

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Danielle Farmer

Great company staff very welcoming and helpful residents are so sweet and kind and make you want to come to work everyday

April 2023

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Valarie Beres

Great staff and service

April 2023

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Nate Belleau

Friendly Staff

March 2023

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Marge Konet

March 2023

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John Moyer

Heidi made us feel at ease from the moment we met her. Her quick wit and ready laugh totally disarmed us. Beyond her captivating good humor, she actually listened to what we had to say, and was truly attentive to our unique situation. Over time, we came to realize that she genuinely wants what is best for us and will do everything she can to help us get it. Because she will not be happy until we are, she makes us feel more like friends than clients. We consider Heidi Koll to be the crown jewel of marketing professionals.

March 2023

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Michella Green

Great place to work pay is compatible and staff are friendly. They make sure the staff gets the help they need and very helpful. Flexible schedule. Great food . Cooks are very professional and clean .

March 2023

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Patrice Gates

I love it here so far so good

October 2022

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Fran Hunter

Living at Eastcastle is a very fulfilling experience. There are many activities that meet our physical, intellectual and spiritual needs. The residents feel like part of a big family being very welcoming to new residents and caring for all as we age together. The location is in a beautiful neighborhood within easy walking distance to Lake Park and shops. With a dedicated staff, Eastcastle is a very special place to call home.

September 2022

Google

Caroline Kreitlow

Everyone was wonderful!! The food was EXCELLENT!!! The therapy was inclusive, I walked, I exercised and each day I could see my numbers rising! My progress was very visible. When I had an issue, they addressed it immediately. ~Deb K.

May 2022

Google

Ellee Spalding

I think that this place is pretty great... I have spent a lot of time here over the past year in both memory care as well as with the Independent and assisted living portions of the campus as a student artist in residence as somewhat of a community member/ but also borderline staff member?. has been a fun and enriching experience. The community really values the arts - they are involved in the program that I came in through where they house and/or work closely with a student artist to enrich community life. There is a writers group, knitting group, creativity center, etc. Residents all have good stories to tell and seem to really enjoy life. There is strong resident leadership and involvement in all parts of the community. they expect to be fully renovated in the next year or so and things are probably going to get even more awesome.

March 2022

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Bobbi Weber

August 2021

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John

Anyone looking to have a loved one placed into hospice should visit with Eastcastle Place, 1st or last, and make their own assessment. The 4th floor (Hospice) where my mother was located was clean, quiet and didnt smell like most nursing homes. The staff is attentive and compassionate everyday, not just those days I visited my mother. A truly inspirational group. And when there were issues, the team corrected the the problem quickly. I was very pleased. The room was more than adequate for my mothers needs. The food was good and treats were provided routinely, even cut flowers. Placing a loved one into a nursing home isnt easy; however, Eastcastle affords you that piece of mind that your loved one is getting the best care possible in their last days - months of their life. My mother and I considered ourselves blessed with being at Eastcastle, especially after visiting and knowing family living in other nursing homes in the area. Good luck! God bless.

July 2021

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Evelyn Aviles

I havent had a bad experience yet thank god.

June 2021

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Sue Wildes

Eastcastle Place took excellent care of my mother during her rehab. All the staff from reception, to nurse, to caretaker, to food delivery everyone (and I mean everyone) took such care in everything they did with my mom. I didnt ever have an issue with communication, anytime I needed someone they responded quickly. My mom was never happier (other than having to be there lol) anything she requested she received. She even made good friends with some of the staff. I would highly recommend the facility to anyone who needs rehab. Thanks Again!

April 2021

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mia lomasney

February 2021

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TRNQL Nail Therapy

3 stars because I hope they improve. My grandfather went to this facility for rehab. I try to be understanding but they could do better. Communication is key. One I believe the staff may be understaffed or overworked. They kept saying his name wrong , likely bc they put two ppl near each other who had similar names. His discharge papers were even the wrong name. I could go on but no need. I just hope they do better. Communicate better with your clients and their family.

December 2020

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dashawna conley

Nice place to work...

October 2020

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Fernanda Gonzalez

I have worked at Eastcastle for a year and half and in that time I have experienced such positivity and joy due to the amazing staff and wonderful residents! It really is a tight knit community of incredible people and i feel lucky to be here!

July 2020

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Tone Monn

June 2020

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The Cherry’s Adventures

May 2020

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Nicole Lindemann

Beautiful, clean, friendly, trustworthy and knowledgeable staff.

December 2019

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Patricia Wolter

5 Stars!! Highly Recommend...Excellent Facility with a truly genuine and caring staff. My father was in rehab at EastCastle Place for over a month and he really enjoyed his rehab stay. From the Managers, social workers, CNAs, therapy staff, food staff, and activity staff...everyone was very kind and helpful. (If i were to need to stay in a rehab facility, I would definitely choose EastCastle Place after my fathers great experience.) The Care is truly excellent....I appreciated everything that you did for my father and family, Bravo.

November 2019

Facebook

Mary Dillon

I would recommend Eastcastle anytime! I live here and love it! Nice people, nice building ,well kept, great location, close to anything and everything youd need or want.... as Mae West once said, why dont you come up and see me sometime..... very sincerely, Mary Dillon

November 2018

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Davidl Coopermdlc

July 2018

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BarryUniqueTrinidadianGyal Islandgurl

One of the best in Milwaukee

May 2018

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Michelle Hoeft Doblar

Great facility with compassionate, caring staff and residents!

May 2018

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Mary Dillon

I love it here... yes, I now reside at Eastcastle and so it is my new place of residence. For the record, I loved living in Delafield but this is the next best. People are great, staff is excellent, apartment is perfect for me, I’m near my son and brother and my wonderful family makes sure I’m forever attended to, or visited by them or other members of the family. What more could I ever want? ( except of course, if I could have my Patrick back. That would cover all my needs.)

September 2017

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Jayne Strelow Timper

Several years ago my husband broke his femur. He did his rehab at East Castle. Staff was wonderful, gave him the freedom to come and go in his wheel chair, as he is a smoker. They are not like other places that have a revolving staff. His one nurse had been there for 20 years. NOW that is wonderful.

June 2017

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Anna Landes

Eastcastle is a wonderful place to work. Residents and staff have created an environment that feels like a family, and I look forward to coming to work each day.

May 2017

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Patty Peck

My mother worked as a nurse here for over 20 years - she now lives here and is so extremely happy. She always said she wanted to live at East Castle when it was the right time. Now is the time! We, all of her kids, are so happy knowing she is safe, happy and thriving in this wonderful community.

April 2017

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Laura Wengler

December 2016

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Tony Renee Lewis

My Granny has been in here for a month now and I will love for her to be home. But since shes not able to, Ill rather for her to be here. Its a clean facility with very nice workers. Everytime I go visit, its clean and dont smell like other facilities. She loves it here and as long as she dont have any complaints, the family and I are ok.

December 2016

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Renee Tony Lewis

My Granny has been in here for a month now & I will love for her to be home. But since she's not able to, I'll rather for her to be here. It's a clean facility with very nice workers. Everytime I go visit, it's clean & don't smell like other facilities. She loves it here & as long as she don't have any complaints, the family & I are ok.

December 2016

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Tiffany Marie

5 stars

November 2016

Google

Vinnie Rodriguez

As an employee and nurse, this is one of the nicest facilities I have had the pleasure of working at. As not to sound bias, I would not have any reservations about having one of my family members reside either in their independent living community, assisted living, rehabilitation or skilled nursing facility.

September 2016

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Falecia Turner

I work at this amazing senior community, we are caring and compassionate .We provide the best care in milwaukee and i have been doing this honorable work over 26yrs because i love caring for others and i love all the residents here!?

July 2016

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Heidi Jean Koll

I have worked in senior communities and with senior community providers for over 10 years and have never been more impressed with a community before. This is a community were seniors thrive. This is where seniors are appreciated for what they have done for our community as a whole and encouraged to live life to the fullest given the opportunities and resources through a spectacular team of professional employees and volunteers. Not to mention, this historical landmark is just beautiful, filled with historical literature architecture, art work, furnishings and so much more. If that is not enough...they are also doing a renovation of the HealthCenter to add even more support to the Milwaukee Area for Post Hospitalization Rehabilitation. So excited to see what is next for the community.

October 2015

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Falecia Turner

This is an exceptional Senior Living facility , I know because I work here and strive to take great care of our seniors!

July 2015

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Gearldine Sanders

July 2015

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Jamie C Greer

January 2015

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Jeannie Noll

I have worked here for 4 years now and all I can say is that when it comes time for my mom or dad to go a retirement living home, I would pick Eastcastle Place. The people that live there are awesome and the staff as well.

October 2014

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Donna Adams

THIS PLACE IS A BEAUTIFUL, WELL KEPT FACILITY. I HAVE BEEN VISITING THREE TIMES, ONCE BEFORE IT WAS REMODLE, AND TWICE AFTER IT WAS. THE STAFF ARE FRIENDLY, CARING AND PROFESSION.

October 2014

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Laura Albright Wengler

In celebration - 130 years and still going strong! A vibrant community that continues the tradition of supporting seniors while redefining retirement living...

October 2014

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Teresa Jenkins

This is a wonderful place.They recently had a great picnic there with a dunk tank a bouncy house a cakewalk food was served, all the staff residence and families looked as though they were having a great time..Eastcastle has been around for130 years so to be around for those many years they have to be doing alot of things right.

July 2014

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Samantha Bickert

5 stars

June 2014

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Phyllis Jones

November 2013

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Tiffany Maria