El Dorado West

October 2024

Google

Joanne Rice

Cannot tell you how amazing this place is. My mother has been there for almost 3 months. The staff is always welcoming and very helpful. They have become my second family. My mother is thriving.

July 2024

Google

David Wyosnick

Richard Lewis showed Villagr Concepts to my wife, Darlene and myself on July 5, 2024. He was extremely friendly and accommodating showing us several 2 bedroom units and all the amenities Village Concepts have to offer including laundry, meeting areas and activities. We really liked the facilities, however, we are just not ready for independent living there yet.

July 2024

Google

Richard Castillo

Malorie Spreen @ Village Concepts of Burien - El Dorado West has been the most incredible wonderful person that has helped save our mom and family! Malorie helped our family in the many steps getting mom into a fantastic Assisted Living facility @ Village Concepts of Burien - El Dorado West. It is not easy to navigate the bureaucracy however Malorie guided us all the way. It seemed too good to be true that a sales executive could be so caring and helpful. Mom is now settled in her new home and the whole staff @ Village Concepts of Burien - El Dorado West are super kind, and they really care! Thank you, Malorie, from the bottom of our hearts as mom is now living safe in a very comfortable and accommodating facility where she can enjoy her final years. You have given our whole family tremendous peace of mind, and we will never forget your excellent responsive service and kind spirit!!!

July 2024

Google

Mick Munsson (D3K4RD)

Great experience. Richard and Malorie were great to work with, getting us 'in the door'. All the staff I met are friendly, compassionate, and helpful. Everyone is super nice.

June 2024

Google

Lynda Craigo

El Dorado is a facility with not only friendly staff, but caring people who enjoy helping others. There were many barriers we faced in looking for a memory care facility for someone with limited English, but the team was able to accommodate us. Special thanks to Richard and Malorie for doing everything they can to help us and guiding us through the process. Appreciate them!

May 2024

Google

Jessica Andrews

Village Concepts of Burien is a gem of a place for my mother. Richard Lewis took care to make sure that all of our questions were answered. He is super positive and shows he cares about the residents. The facility is clean, the staff is kind and helpful, and there are tons of activities to choose from. I'm so happy that my mother is there.

May 2024

Google

Douglas Cook

Village Concepts El Dorado West is an exceptional place. The entire staff is friendly and helpful. I'm very happy with all the support in getting my family member moved in. The entire process was terrific.

May 2024

Google

Dr. Michelle Majors

Richard Lewis took me on a tour of the facility and it was lovely! I could tell that Richard really takes pride in El Dorado West. He was knowledgeable, kind and answered all of my questions. I would think any person would want there loved one here. Most of all, I felt like he really understood my frustrations and concerns. Although my mother wasn't able to stay there, Mallory introduced me to a service called Rippl that will be a great help to us as we try to figure things out for her. Thanks Mallory and Richard!

May 2024

Google

Joan Williams

Absolutely beautiful community and amazing staff.

April 2024

Google

Geoffrey Davis

Richard has been phenomenal. He's worked closely with me making sure all issues have. been addressed. If he is typical of all the staff my experience at Village Concepts is going to be very rewarding!

March 2024

Google

peter stoner

We recently had an informative tour with Richard Lewis at ElDoradoWest, An excellent Independent and Assisted Living facility with Memory care. We were impressed with the friendly staff and happy residents there. The facility seemed to be well maintained and busy with activities. The public rooms were large and full of light. We would recommend it to anyone looking for a home for their family member.

December 2023

Google

K James

An elderly female resident was repeatedly left inhumanely, to bawl and sob uncontrollably and disruptively, alone in her wheel chair in a lobby corner for long periods of time. Staff said, "Oh, that's normal". But a visitor and I sat near her and gave her eye contact while we quietly talked. Her psychological needs had been totally neglected. She heard us talking and her whole expression changed as she listened to how others younger than her had also suffered in their lives. No facility should allow untreated, long-term suffering and angst. My new coworker and I were let go after less than a month because new leadership wanted to "bring in their own people". . She said the new CEO chosen by the family owners even insulted her, telling her she was working beneath herself based on being a college graduate (over 50 years old). What can be said of an organization that hires two new staff members, pays them for training and installs custom cabinetry for lockers, and then allows a new leader just send it all down the drain. We were not the only ones treated that way. A mute resident with advanced dementia who couldnot read, write nor point to pictures, was regularly allowed to get into taxis alone to make long trips to department stores (even though the community has its own shuttle to Fred Meyer). I don't know if drivers waited hours while she shopped or how they coordinated with her when to pick her up. The drivers often called our front desk, asking what to do with her or where to take/bring her. The office coordinator told me it was acceptable. Visitors were not well screened and sometimes behaved disruptively. Some refused to sign in. Staffing was thin, as is common nowadays. Activities, communications, and expectations fell between the gaps at times. Disorganization was aggravating to residents who went to pains to make themselves presentable and on time. There are many lonely men living here, eating dinner alone at tables for four in the dining room, shyly smiling at any female who passes by. If you are a senior woman who likes male companionship, the evening dinnertime could prove fruitful! Apple juice was not allowed at dinner while I was there. Water was the only self-service drink. There was alcohol on certain days of the month. Even though this sounds pretty low, I rate El Dorado a solid three because they are only doing the same as everyone else, it seems like. Pretty close to the norm now. There are some saints working and volunteering here, in each department, inside and outside of management. If only you can find them when you need them.

January 2023

Google

JMA

My mom moved in a month ago and she loves the people at El Dorado - both the staff and the residents. She has felt so welcomed and included, very unlike other places that are very "cliquey". So far, the only negative is the overcooked vegetables and small salads. However, that is very minor in the scale of things. Mom is happy here.

December 2022

Google

DAVE E.

My mother-in-law had a massive stroke in early October and after several days in the hospital and about 6 weeks of rehab, the family began the long arduous task of finding mom a safe place to live where all her needs would be met. At first, we were looking at adult family homes but quickly realized that's not what she needed at this stage of her life. After discovering assisted living, we determined that this would be a better fit for mom. After checking out multiple facilities and reading hundreds of reviews we ended up coming across El Dorado West and our first contact was Malorie and she was amazing. She assured my wife and myself that they would be able to take care of her needs while at the same time giving her the companionship she needs. El Dorado is a clean, active, vibrant community. The staff is friendly and we feel like we made the right decision. Mom moved in on Monday and we feel like she will adjust and thrive here. A big thank you to the entire caring staff at El Dorado West. We will give an update after she gets settled in.

November 2022

Google

James Ochs Jr.

Thank you to the entire staff at Eldorado West. My mom moved in yesterday after we looked for 2 weeks for the best place we could find for her. Malorie really did spend all the time we needed and helped mom feel very comfortable. I am so grateful and blessed. Thank you. James Ochs and family.

July 2022

Google

Lance Leonard

I want to commend the management team and staff for taking such good care of me. Everyone was so nice and helpful that it made me feel right at home. Should you or a family member ever have a need, for assisted living or long term care, this would be the place I highly recommend. I did my research, checking nearly a dozen places out. I looked at the overall cost, type of care offered and community lifestyle. El Dorado West came out at my top three best facilities to go to.So do your research and trust me when I say you won't be disappointed in knowing you found the right place for yourself or your loved one. Save yourself some time and ask first for Malory. She's the go to person! She's nice and knows how everything works.

October 2021

Google

Marcya Borroel

It's nice comfortabl

January 2020

Google

Rod Mattson

When Mom was ready to move out of her home, we didn't know where to start. We wanted her to be comfortable, be active, be safe, and be cared for. We started down the path of reviews, but ended up Chosing El Dorado West because of our warm and friendly initial engagement with the front desk and administrators. It has only got better from there. It was an excellent choice and Mom received all of our criteria beyond expectations. Anyone who rates Eldorado lower than 5 stars must have an unfair axe to grind. Mom has been there four years and seamlessly transitioned into assisted living. She is well cared for by a family like staff. I watch, they treat all residents as they would treat a loved relative. I sleep well at night knowing Mom is well cared for. I'm a pretty critical person and when I see something not right, I address it. We had a few things over the years, but they weren't from neglect, just mistakes and the staff at El Dorado was attentive and made things right--immediately. You can't find a better place for your loved one, they will be taken care of because I observe everyone caring, the kitchen, servers, Great CNA's and Nurses, and Superior Staff. I highly recommend El Dorado. Rod Mattson Des Moines, WA

September 2019

Google

Tammie Foushee

I Frequent the Salon (Hair by Lani) that is located in this facility. By doing so I am able to see events that are going on or even events coming up. For instance, I brought my three year old over for Halloween and residents were giving away candy to all the kids. Such a nice thing to have them do. Smiles on both ends and all around. I've seen them do paint night as well. I guess what I'm getting at is I love that this place has a lot of fun events planned for its residents. Makes me wish I could move in myself just to join in on all the fun ha-ha!

September 2019

Google

Robert Plucinski

Mom has lived here for the last few years and really enjoys the community environment that Village Concepts - El Dorado West provides so well. The whole facility was rebuilt a few years ago and is warm and welcoming with large reception area and bright dining room central and two wings of studio, one, and two bedroom apartments on either side. The people are what really make it worth 5 stars. Lori Crow, Executive Director and her group of talented and caring individuals create the environment that makes each resident part of something special. There is always some activity to look forward to. Not long ago I was invited over to see one of the best Elvis tribute artist in the US and it was great! Food can always be a point of concern in a large dining room, but I have experienced some really great meals, especially at holiday time when family is encouraged to join in the feast. The menu is varied and care is taken in the preparation with a Chef that makes items from scratch with good cuts of meat, fresh fruits and veggies. There are regular resident meetings to provide input/feedback to the Chef and his staff. Mom has high blood pressure, but has it monitored regularly by the health care staff and that gives us both peace of mind in the knowledge that there is always someone nearby if needed. She also enjoys the interaction of the people that help her with her daily life. They are some exceptional people that bring enthusiasm and kindness to each task. The residents all come from varied backgrounds and bring interesting life stories to share and learn from each other. After living alone for a length of time and losing some mobility, Mom was becoming isolated and she described her life as getting smaller. In the last few years there has been a huge difference in her quality of life. She is very involved with her community, knows everyone and has many friends. Our entire family agrees that El Dorado was one of the best decisions we made when helping Mom transition into a retirement community that would provide the level of assistance needed. I know my Mom agrees.

June 2019

Google

DESIGNS BY ZIMA (Designs by Zima)

I was amazed at how friendly and helpful the workers were. Residents seemed to be very happy and at home!! This is the kind of place I would love to be when I'm at that age where I will need assistance. Great job El Dorado West!!

December 2018

Google

Kathy Fowler

It has been a hard winter to tell the truth(January and February).Several staff had to take time off for illness and several residents (myself included)had to deal with "the flu".Most Of us have been "homeward bound "for about 4 days straight due to snowstorms that came one right after the other.Through it all the staff has put the residents as their priority and we the residents have wanted for nothing.That alone deserves a 5 star rating and if I could give all the staff a raise here I would but they will have to settle for a heartfelt thank you.This is the best place to live.

March 2018

Google

Marco De Oliveira

After checking many, many Assisted Living facilities in the south end of Seattle, we decided that Village Concepts - El Dorado West was the best place for our parents !!! Two years later, we definitely feel we made the right choice. The most important thing about Village Concepts of Burien, is that they treat the residents with care, and their open door policy allows visiting families to approach and talk to their staff about any concerns. Like other places, yes they have issues that come up but they listen whenever issues arise and work to correct them. We have a great presence at VCED, we visit our parents every day of the week at different times, and the Staff are always friendly and welcoming. The facility is clean and residents appear to be well taken care of. As far as cost, this place offers the best option in our area and very affordable for our parents. We would definitely recommend and rate this place as one of the best !!!

November 2017

Google

Patrick Green

My mother in law has been in the memory care unit for almost a year now. We have been pleased, for the most part. Between my mom and my mother in law, they have been at 5 senior living places, so I have some perspective. You cannot expect the same care as a 8k/mo place for 4k. If you can afford it, go to Aegis. But money doesn't buy everything, and for a moderately priced place, I think they do a great job. Every concern we have had boils down to communication issues with the staff, and I hope the new memory care director will tighten that up. The memory unit could use more creativity with activities but the staff is very caring. Reading the other reviews, I agree that the food has not been good until recently. They hired a new chef and we noticed the change immediately. The menu is the same but there are fresher ingredients, cooked with care and seasoned really well. The residents are all really excited about the change. I have recommended this place to others and would not hesitate to do so again.