Sunrise Villa Tuckahoe

September 2024

Google

Susan Richmond, VA

We have a parent that just moved into the Sunrise Villa Tuckahoe and are very pleased with the layout and the operation of this assisted living facility. They have met all our expectations.

March 2024

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Cherie Lane

So happy we chose Sunrise Villas @ Tuckahoe for my mom. She loves living there. The staff goes above & beyond with everything, they're very friendly, helpful, compassionate & caring in all they do.

February 2024

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Diana Yesbeck

When it's time to have difficult conversations about how to best care for aging parents who require additional assistance, we have found that Sunrise has been welcoming, knowledgeable, and caring. Working directly with Channika Chu, our family has learned valuable information about the services, resources, and assistance provided at Sunrise for Senior Care. We are very thankful!

November 2023

Google

Lynn Jackson

Only good if the resident is totally capable of caring for themselves. Poor response on all levels, except from the sales team, from staff. Poor cleaning of apartments, extended care lacking, staff ratios poor, facilities maintance poor. My father had a broken toilet for weeks and it was only fixed when my sister in law made a big issue of it. His apartment smelled! Why wasn't cleaning crew on top of it? I could go on but there has to be better run and maintained facilities in the Richmond area. I am from out of state so don't know the area well.

October 2023

Google

axel berres

August 2023

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Deb

This is a good place for someone who is ambulatory and takes no medications.

August 2023

Google

Stephanie Garner

We toured a few facilities when it was time for my mom to move to memory care, and Sunrise was the clear winner. The facility is cheerful, welcoming, and well-run. Ashley, George and Jackie are laser-focused on making sure my mom is happy and taken care of, and they've been such a comfort to us during this transition. My mom's been at Sunrise for a little over a week and is acclimated and doing well.

June 2023

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Tressie Fodero

when you lower your prices, then you can call me.

March 2023

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Katherine Nelson

This facility is fine for seniors who are independently ambulatory and not in need of assistance with ADLs. Medication administration is managed well, but there is very little follow up to ensure medications are taken and there is no utilization/acuity review to ensure resident's are receiving adequate care. The staffing ratios to resident acuity is also poor making it a risk for seniors who need assistance with transports. The hallways and doorways and bathrooms in the suites are not wide enough for a wheel chair to pass through easily.

February 2023

Google

Dave Miller

Wonderful experience in helping my parents choose a facility to meet their needs. Helpful staff, especially Ashley went above and beyond to educate us and help us feel welcome.

January 2023

Google

Yogi Biggs

Superb staff and service. My parents are very happy with their experience. They no longer need me as their caretaker. I am now back to being their son.

November 2022

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Charlotte Shirey

I've been very pleased with Our experience in the reminiscence neighborhood. The staff has worked really well with the family to Create a great home for my mother. Food is good to!

November 2022

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Tealuc

My grandmother lives here and I was just visiting

November 2022

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P K

July 2022

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Cindy Burns

Every aspect of our experience at Sunrise has been wonderful. Each and every staff member genuinely cares about the residents. The activities are geared toward the residents' interests. Mom feels safe and loved. The caregivers know mom's routine and her likes. They make sure she always feels important. I am glad we were led to Sunrise.

March 2022

Google

Maggie Morrisey

Looks like a wonderful place for assisted living facility .

October 2021

Google

T Pollard

My parents moved in during Covid, so understand that is a challenge. Move in was chaotic. The room and staff were not ready for them, so I brought them home with me for the night (very confusing for my dad). We moved them in the next day and were very disappointed at how dated the room was. It's old and dingy, at the very least it needs a fresh coat of paint. Covid was the excuse. Okay. The maintenance manager James was extremely helpful and was the only one who went out of his way to try to make them feel welcomed. When they moved into an RUI property in Roanoke, they literally rolled out the red carpet and brought them champagne and treats. Again Covid limits some of that, but we weren't even given a basic information packet. One of our biggest reasons for choosing this location was the balconies, only to be told dad requires too much assistance for a balcony room. That is a new policy and is terrible, esp. for Covid! Wherever you go, please be sure to have your phone set up before you move in. We did not and are still having trouble calling them. I wish they would just charge us and include phone in their service... these are not teenagers who understand cell phones! People there are friendly and work very hard, I know they don't have an easy job. I just wish they would communicate regularly. A simple update weekly or evenly monthly would mean a lot, or a Facebook page where I could see what they are up to (guess I got use to that at their old facility). It's all nice if you were getting a bargain, but for what they pay I'd like them to feel spoiled and they do not. RUI made them feel like they lived in a fancy resort. It's just disappointing.

February 2021

Google

Linda Chapman

My parents have been at Sunrise since August 2018. While it was hard to help them leave their home on 50 acres of family land, we supported their decision to downsize and live in a community that provides support and help when needed and is also close to two daughters homes. Sunrise is well kept and clean. The staff is always friendly and receptive when I visit. Mom and dad are still living independently in a nice two bedroom apartment but know that help and assistance is nearby in the building if, when needed. We know that assisted living and memory care may be needed in the future and know that it will be available at that time. We wont need to find another home for them. Thank you to the Sunrise Villa Tuckahoe staff and team members for taking such good care of our parents.

January 2021

Google

Jim Hanifer

Hello, this is Jim Hanifer. My wife,Betty & I have been living here at the Sunrise Villa-Tuckahoe for 2.5 years. My first remarks will be for the period up to March 2020 when all our lives were turned up side down. Because of both of us being hospitalized at the same time it was necessary for us to give up our retirement house so very close to a 1700 acre lake better known as Swift Creek Reservoir. We had done some preliminary planning and had already chosen a realtor and a senior relocation coordinator that was chosen by our two daughters. We both were and are very comfortable with these 2 professional in our corner. After a 42 year career as a Global Property Claims Adjuster, I became very active in my earlier volunteer commitments. These had to do with assisting folks with serious cancer issues. Also having been a Eucharistic Minister for 35 years, I had visited numerous health care facilities. Thus when we toured this facility I was extremely impressed by the Cleanliness, the friendly staff and very tasty food. Also they provide a great amount of various activities (Movies, Happy Hours) Exercise classes and a host of other activities including field trips and transportation for medical appointments. As we settled in and started making new friends with both residents and staff I started to get a real comfort level. This was our new home and we are free to decorate and hang pictures etc in our apartment. As time went by friendships were improving and our staff always greets us like passing in the hall with a smile and addressing us by name. They genuinely have our well being as their goal. The staff covers several different phases like administration, Medical House Keeping, Food Service, Activities etc. If one has a problem the door is open always whether it be a medical , financial to openly discuss any concern. have developed my own little ministry here.I help newly arrived residents with some tips I have acquired over the years. I give the one of my cars with my phone numbers, Apt number and my e-mail.I do not force myself but most are happy to get some help when first moving in.It is in my chemistry to help people as in a earlier life I was b a life guard, Counselor and numerous volunteer gigs at the VA , American Cancer Society And a Volunteer firefighter for 16 years as our community had no Paid fire fighters.No facility can totally replace your home but Sunrise commits to creating a family relationship so that residents can maximize the benefits they provide. I without reservation would strongly endorse o0yr facility

December 2020

Google

Pam Keener

My step mother who is suffering with Dementia, has been living at Sunrise Villa Tuckahoe since January of this year. The staff welcomed her and provided excellent care helping her to acclimate to her beautiful apartment which surprisingly took only 2 weeks. It was a great decision choosing Sunrise Villa Tuckahoe as they welcomed her dog which was key and was such a comfort to our family. Their team have handled the strict Covid 19 restrictions and have managed to keep their residents and staff safe during this very difficult time. 2020 will go down in history for many reasons but it has been so comforting to know our loved one is well cared for and most of all, happy with her new friends at Sunrise.

July 2020

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Betty Jean Joyner

February 2020

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Steven Rosenbloom

June 2019

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Eileen Lorenz

A lot of money to pay for a second floor that smells like urine

January 2019

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Linda Mcdaniel

July 2013

Google

Steve Bock

I moved my father into Gayton Terrace in 2012. He visited it frequently prior to moving in, in order to gather information. What impressed us was that whoever we asked to see would immediately come down to meet with us. This included the Director of Nursing, the Dietition, the Activities Director, and others. After moving in, my father regularly commented that he loved living there. I was watching for any inconsistencies in service, but never saw any. Until he passed later in the year, the staff was extremely conscientious and seemed to take a personal interest in his comfort and needs. No matter who I dealt with there, from the executive director to a housekeeper, everyone was willing to go out of their way to accommodate our wishes. The food was a big selling point in dads decision. He ate several meals there prior to moving in and was impressed that they werent too salty. I understand that Gayton Terrace went through a transition in management that was a little rocky. But the result was a facility that made the final period of my dads life a sheer joy. I encourage anyone who is looking to place a parent in assisted living to at least talk to someone at Gayton Terrace. I would also recommend that if your parent isnt too eager to move into assisted living, you tell them its like living on a cruise ship. Thats what I told my dad who wasnt thrilled about moving into assisted living. When he saw Gayton Terrace for himself, he immediately saw what I saw and couldnt wait to move in. Even though dads gone, I will still visit Gayton Terrace from time to time and stay in touch with the many friends I made there.