Copper Ridge Health Care

December 2023

Google

Amina Hadi

Copper Ridge is great! I've loved working here. Highly recommend!!

November 2023

Google

Hillaury McShane

There are some lovely people who work hard at this facility, but overall I'd say they are trying to be sneaky about how they handle their rehab care at Copper Ridge. Do your research and don't let a hospital- especially Jordan Valley in an emergency- pressure you into going here. First, I understand no individual is going to fall into the same care category and wish they did too. We had some special circumstances and it seemed that unless we were actively present in the building the communication was horrible. They were supposed to have weekly care meetings and in the 5 weeks our loved one was there we had 2. I had to beg to get the few emails that I did and still never received some things in writing that I asked for. In the time my dad was there was there I didn't speak to the PA once. They avoided bathing and basic hygiene routines. His hair was never cleaned and they never bothered to bring him his tooth brush from the bathroom. He was not able to get there on his own and not cabable of asking for it. I had to make signs to remind staff about hearing aids. They dumped him at appts before being sure that family was there and without any pain meds to get him through 2-3 hour appts. Planning in general for anything was abrupt and at their whim. They never answer their phones and "forgot" about all the things I asked for in writing... especially the insurance info in writing. Then, when things weren't working to THEIR standards they stated insurance wouldn't cover him and asked if he we wanted to have medicaid pay to keep him there long term. Ironically, the same insurance information they came to me and told me I had a copay for when he was double insured. Something else to note: While I was there I tried working outside in their courtyard and couldn't because all the residents were outside smoking. There were cigarette ash/butts everywhere as well as the small area was so uncomfortable to sit. No matter where I sat, I breathed the smoke from the smokers. I don't think that would be a place to put my dad if he wanted to go outside and enjoy some sunshine. I know I didn't enjoy it out there at all. The pictures are misleading on their website. Be very careful here. They are used to doing things one way and one way only. They like their happy little path of people of who fit their 4 week rehab mold or who will stay long term on medicaid. They do not like extreme cases or patients who have extensive issues. They are also in bed with Jordan Valley Hospital who will immediately send you there and pretend like out of all the other options out there this is the best. This means you can't choose your follow up care or see your usual specialists. They make all your apps st Jordan Valley even if you have someone else you see already. Once we moved my dad I was surprised to see what options were out there and that other places with put mini fridges INSIDE patient rooms. They have tables and chairs so that we can have our conference calls in his room. Visitors dont just have to stand around. He can watch more than basic cable.

October 2023

Google

lynn duval

October 2023

Google

Yasmin Al-Daraji

October 2023

Google

Dot

I had my mother in law admitted to Copper Ridge and I couldn't recommend it more. Jordan Valley recommended for us to continue her care here and the admissions process could not have been smoother. Lindsay was the one who helped get my MIL admitted and the care and support she puts into making sure each of your individual concerns get addressed and makes sure you're absolutely prepared for what's to come. Injury to any family member can be so sudden and throw you for a loop and the reassurance that Lindsay provides through the process is so appreciated for in stressful times. My MIL really appreciated her stay here and we are so grateful for the progress she made. Can't give enough thanks to the entire therapy department. The nurses are dedicated and made sure she was well taken care of. We especially appreciate Lauren and Helen. The continued support and care that the staff really made a difference in her recovery. Copper Ridge has definitely left a lovely impression on our hearts.

September 2023

Google

Denell Miles

My Vietnam Veteran was sent here from the VA after being Septic. He needed Physical Therapy and time to recover. What a great Rehab Staff ! Lauren & Greg in OT really made a difference in his life. Micah in speech and memory work were so kind and considerate. The nursing staff were mostly wonderful. I can't say enough about their good care Brian, & Helen. The discharge planning on 08/30/2023 was nonexistent . We were notified on 8/24 of the pending date and the staff seemed to not know it was discharge time. The facility was clean. His room was clean and the maintenance worker was very responsive when needed. I never smelled anything disturbing. My husband thought the food was great. I would go back for care again.

July 2023

Google

Deborah Sunday

I've only been here a few days but so far I've had a wonderful experience. The smiling faces and kindnesses are everywhere! The food is excellent and the facility is beautiful . If I could I would finish out my days here!

April 2023

Google

Gay Johns

My Dad didn't get a shower after being there 4 days. I had to tell the nurse and he still didn't get one until the next day.

February 2023

Google

Courtney Richards

My grandmother was sent here after being hospitalized for a blood clot in her lungs. She didn't have a POA at the time and chose the place herself, which was so unfortunate. She was left unattended momentarily and fell flat on her face, with terrible bruising (also inflicted by meds). She also got covid-19 from staff. There were several other issues but because the director of the building addressed our concerns immediately, so I will give 2 stars for the one person who actually cares, unfortunately that person isn't directly caring for patients or working from them. The rest of her health has been a domino effect since being there, I do NOT recommend.

February 2023

Google

Kathleen Belleville (Kathy)

I'm posting this for my Aunt Lulabelle Burgess who stayed after knee replacement surgery. She would rate this facility higher if possible. These are her words to me " I want to express my gratitude to all the staff from cleaning, Physical Therapy, Nurses, and CNA I cannot tell you how good everyone has been to me. I feel like I have been in a resort instead a skilled nursing . I wouldn't want to be in any other place if I need to have therapy this will be the place to come." now I would like to express my gratitude to all that made her stay so enjoyable. I am across the country in Georgia and I am able to feel at ease knowing that my dear Aunt that is so precious to me is being cared for. Thank you from the bottom of my heart.

December 2022

Google

Zach Wootton

Copper Ridge is an amazing skilled nursing facility with amazing staff! The building is clean and residents are well taken care of.

November 2022

Google

Marty Gale

As far as Skilled Nursing Facilities go, I like this one the best. They are taking care of my mother very well!