Highland Cove Retirement Community

January 2026

Jana

Love working at Highland Cove. I have been here for almost a year, and I love the director and all the staff.

February 2025

Anonymous

I would give this place a 0-star review if I could. I am a former employee at Highland cove. If you hate your parents, this is the place to send them. Do not believe a word [name removed], the executive director says about this place. It is not great, yes, it is falling apart, and a piece of [language removed]. Just ask the kitchen or CNA'S/Med tech staff we will tell you the truth. We will not lie to your face like all the managers that work here. Besides [name removed], [name removed] and [name removed] they are all amazing people and love these residents. I have been working here for over a year now, I only stayed to care for the residents. Wellness director [name removed], a very lazy women who does not do her job. She has no experience in the medical field, no CNA, no Med tech, no RN license. Just a degree in psychology. The only reason why she got the job is because her sister-in-law, [name removed] is the RN manager, who is never here! I have seen her a few times. When [name removed] takes over a med tech/cnas shift she does not know what she is doing. No former training. She expects us as employees to do a lot of work, but when she is in our place nothing gets done. The next day residents are complaining that they did not receive their meds, water, no garbage was taken out. We would have to pick up her slack. There has been bullying going on amongst the CNAS/MED TECHS and it has been brought up to [name removed] multiple times with no resolution. Along with [name removed] going through a divorce, she brings her personal life to work. There have been many times us CNAs/med techs have been left alone with 25 plus residents to care for them, give them showers, meds, pass out garbage. and [name removed] sits on her [language removed] in her office not willing to help anyone. When it is her job and responsibility. She does not know about simple rules of an assisted living, not even how to give a resident a shower. There have been times when she tells us to take a resident's narcotics and give it to another resident who needs it. She also talks to residents about other residents' personal information or with [name removed], her bff who works in the kitchen. Which is breaking HIPPA. Might I add when [name removed] is out, [name removed] quickly steps in to help her. But not her staff who she is supposed to be helping. A former Med tech/CNA named [name removed] was trying to get an employee fired, simply because she did not like her. She would harass this employee multiple times. It was brought up to the executive director, and they did not care. They did not talk to [name removed], and harassment is still going on. I would not trust this employee with your parents. She has had multiple residents fall on her shift, because she is also lazy and does not check every 2 hours on her residents. She left a resident laying on the floor for over an hour, and this resident was bleeding from her head. EMTs could tell she was there for a while because the blood was dry. There have also been complaints from residents that [name removed] was very rude to them, and it was reported but in [name removed] words "nothing could be done." Trust me now when I say you do not want your parents living here. We have a few residents that need soft mechanical diet meals or vegetarian meals, but the manager [name removed] never provides these said meals. It falls on the CNAS/med techs to prepare their food. They do not even have a working food processor in the kitchen. [name removed] is also a very lazy women, she yells at her staff and barley shows up for shifts. The kitchen is always running out of food and supplies. None of the manger's care for the residents at this place. It saddens me to see all of these residents suffer due to be neglected. They cannot stand up for themselves due to Alzheimer's or dementia. I hope to get word out about this place and to prevent any more abuse from happening. I have talked to the high ups, but no one seems to care. There have been over 20 deaths since I been here, there is definitely something wrong with this place. I do not think its old age. The nurse that comes her from Quality, her name is [name removed] just throws medication at these residents. We just had a resident pass away because she was on morphine and lorazepam back-to-back. When staff suspected it was a UTI, due to her always sitting in a wet diaper. When we tried to talk to two nurses about this resident it was dismissed and determined it was just her passing away. Residents are constantly left in a wet brief; trash is everywhere, and this place smells like rotting food.

June 2024

Google

Karen Thomas

After my friends husband passed away, knowing she could no longer live at home by herself, I called Highland Cove to put her on a waiting list. I called and spoke with Anne. She went above and beyond in assisting us in a very timely manner. Because a room was available, we were able to move my friend in within five days. It was a God send! The staff greated her so lovingly and made her feel as though she had arrived at home. I will always be greatful for how they made her feel loved and well cared for during a difficult time in her life. They made her feel less anxious and the transition from her family home to her new home with new friends went smoothly. She loves it here. Thank you so much for taking such good care of my dear friend.

June 2024

Google

Tonya Nilson

This place has the most caring employees. My absolute favorite is Ember! You won't find a more caring individual. She is a HUGE asset to Highland Cove. She not only makes the residents feel like a part of her family but the residents' families feel like part of her family as well. Ember is AMAZING! A couple of my other favorites are Tammy and Neil her medical assistants who take AMAZING care of mom and Kathy who is always very friendly and she treats the residents with utmost respect. They are all great assets to Highland Cove!

May 2024

Google

Gary Hall

April 2024

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leeanne jensen

My mom has been at the Highland Cove for a few years now. I have been so amazed at some of the activities the Activity Coordinator Ember has put together for her patients, friends and families at your facility. My mom still raves about the circus and all the animals that she was able to pet, there was a Hawaiian Lual that was just a riot. There is Bingo, that has symbols for the holidays. Ember is the most amazing, crafty, imaginative, loving and caring person I have met. She is a true asset to the Cove, patients and even their families. You have a couple of medics we are fond of as well. Tammy and Neil are great. They are very loving and caring for their patients as well. I wished we could get more long term staff in the buildings. There is a big shortage of servers and of Cooks. But what I can say…is when shortage of servers all of the staff come to help with serving, taking orders and cleaning tables. I know staff is never recognize much as this world has gotten so negative. I want to shed some positive love to those caring people.

February 2024

Google

chris evans

Highland Cove was home for our Mom. She started in the Lane, the independent apartments. She chose Highland Cove, so close to her former home. A brave move after our father passed away to live on her own. She thrived for years even during the pandemic. She found her support through friendships she made…one even saving her life by calling an ambulance. She moved to assisted living…a bit reluctantly at first but flourished with the tender care of the staff. As I visited I knew this was the best place for the lady called "Trouble" Mom left this world with the loving help of her friends at Highland Cove. Thanks is not nearly enough to let all of the staff how wonderful you have been to her.

February 2024

Google

Virginia Catherall

It was so wonderful to have a great reception for my mom at Highland Cove. The process deciding on a place for her was easily made. Thank you.

February 2024

Google

Annie Lamb

Everyone at Highland Cove is wonderful with my mother. The staff are very attentive and my mother is very happy. I highly recommend Highland Cove.

January 2024

Barbara Milligan

I have lived at Highland Care for two years going on 3. I have great friends and my helpng others has been noticed and commented on. I love the bus rides to Walmart and other stores. The people working there are great and very helpful. My independent living rooms are taken care of weekly and that helps. I don't cook so having all meals available is great. I don't eat beef so when the options are beef and beef. I can get a peanut and butter sandwich or an omelet.

January 2024

Google

Sarah Woolsey

Our mom was at the Independent Living and it was caring, clean, nice facilities and campus. The managers, food staff, housekeepers were really caring.

January 2024

Google

Niki Holmes

I have been going into this community over a year now! The community makes you feel at home and the staff is friendly and amazing to work with!

January 2024

Google

Dennis Hilton

I have always been very impressed by Highland Cove from the amazing staff members to the different living options and in such a beautiful area. Everyone I have come in contact with has always been so kind and helpful and you can tell by the smiles on the faces of the residents what a first rate community Highland Cove is.

January 2024

Google

Kiya Linton

This place is so amazing !! Definitely recommend. They have some amazing people

January 2024

Google

Spencer Christensen

Great staff, super friendly. Always willing to accommodate, would highly recommend!

January 2024

Google

Aubrey Williams

The staff at highland cove are amazing, they go above and beyond for their residents. Such a great place!

January 2024

Google

Darin McDaniel

I'm am very grateful for the management and staff of Highland Cove. They treated my mother and her personal circumstances with great care, compassion and understanding. They were always quick to assist with her needs and promptly, thoughtful and professionally helped us transition my mother from independent to assisted living. Thank you very much Gary, Brent and team!! 

January 2024

Google

Janice Blanchard

I love Highland Cove. This is my home and I love it. I'm independent. It is quiet. Everyone is friendly. The staff work hard to make things pleasant for us. The facilities are clean and we love that. The entertainment is great.

January 2024

Google

Jared Horton

My grandma loves staying here. She loves the social aspect and the way she's able to relax management and staff are very friendly and very welcoming. Highly recommend to anyone.

January 2024

Google

KyLee Tooley

Ive been doing hair here for about a little over 4 years here. I have to say this is one of the better facilities. All the staff here are super nice.

January 2024

Google

Brian Lowe

Love the fireworks and the friendly staff. Always a joy to talk with the staff.

January 2024

Google

Carrie Simpson

Beautiful facility and very friendly staff. Met with Margarette and was very impressed with what they have to offer.

January 2024

Google

Margaret Horton

Have been very pleased. My mom has friendly neighbors and feels safe and lives it there.

January 2024

Google

Ashley R

Wouldnt pick another place for my loved ones! The care provided is outstanding and unbeatable! Margaret's care and attention to detail can not be matched elsewhere!

January 2024

Google

Brian Linton

This place has the nicest staff out of any place I've been to. The residents love being there and it shows.

December 2023

Google

alisha Nielsen

Great place nice to be greeted with a friendly smile! Kathy at the front desk was very kind and helpful

December 2023

Google

Kathy Lambert

My mom has been living at Highland Cove for the last seven years. She has had a wonderful experience. In fact, when I'm her age, I would love to move in. The staff is so friendly and helpful. You can't find an independent, living center with more beautiful grounds. There are views of the mountains and mature trees, growing everywhere. There's not a week that goes by that my mom doesn't say how happy she is that she lives there.

December 2023

Google

Sarah Linton

Great facility with great people!

December 2023

Google

Jon Garrett

The staff if very professional, caring, will go the extra mile to make us feel safe and sucure. The staff takes time to answer all questions and clear on all the answers. Gary is a great and understand man. The food is great. I live highand cove

December 2023

Google

Mandi Newbold

Very caring community. Staff and management are involved with the residents, and their well being is top priority. Home-like feeling.

December 2023

Google

Hope Jenkinson

Highland Cove is an amazing community with beautiful outside space! Brent is exceptional and caring and will help you find just the right apartment to call home.

December 2023

Google

Jennifer Romero

This place has the best staff. The nurse is so kind and knowledgeable. I highly recommend it!

May 2023

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Scott Silver

April 2023

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Julie Wallace

My dad has been in independent living as well as assisted living and he has enjoyed both. The people at Highland Cove are friendly, helpful and very professional. They make the atmosphere comfortable and inviting. The chef has adjusted menus for my dad’s dietary needs and he really enjoys the meals. The activities are laid back and fun. We feel really comfortable knowing they do the care giving and we get to just go and visit and enjoy time with my dad. Thanks Highland Cove

May 2022

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Nathan Zabriskie

May 2022

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Suzanne Nesbitt

May 2022

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Tawny Humphrey

Highland Cove staff are all so friendly and accommodating. Thanks for everything, Highland Cove, I really appreciate you!

May 2022

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Ian Heath

Working here is an absolute Blast.

March 2022

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Tawny Toth

Highland Cove staff are all so friendly and accommodating. Thanks for everything, Highland Cove, I really appreciate you!

January 2022

Google

J Spencer Smith

Recently visited this community and found that this facility is running top notch. The grounds were kept up. It felt very festive (Christmas) in the lobby. Very friendly staff that greet you everywhere you go. Brent the Marketeer does a great job giving you an excellent tour experience. I can tell the residents are taken good care of by the environment you feel inside the community.

October 2021

Google

Erik Gundersen

I've been a delivery driver here for many years. Amazing housing and great activities. Residents have many options; cook at home or enjoy the food prepared by the amazing kitchen staff.

January 2021

Google

Damon Pitts

Pool Table!!! We toured this place when looking for a place for Grandpa Morris. Soooo fun! We played pool and ate ice cream. Whats not to love?!

December 2020

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Allie Fox

I have worked at Highland Cove for the past 4 years! I will say this is my home away from home, the community is family to me. I have never worked for a better company!

December 2020

Google

Nora M. Salzman

Took my Dad to take a look at the facility etc., The grounds were well kept, apartments are taken care of. Good location & very nice, friendly staff!

December 2020

Google

Eric Soleil

I found this to be a very caring, compassionate place. The facilities are top shelf, the food is superb, and the campus is stunning.

December 2020

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Marci Torres

The staff have so much longevity. They know the residents in and out! I love the compassion that they offer each individual resident!!!

December 2020

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Jared Horton

Great staff!! Love the people here

December 2020

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Slc Cars

The residents all seem so friendly and happy!!!

December 2020

Google

Sophia Patillo

wonderful place with amazing people

December 2020

Google

Bailey Horton

you can trust that the staff is dedicated to treating you and your family with care!

December 2020

Google

Danielle Droitsch

We put my father at this facility for three years and overall we think this community was on the whole a positive place for my father to live. We started in assisted living the moved to independent living. Both were positive experiences. What we loved most about this facility were the staff. The people at Highland Cove from the people in the administration to the activities staff care deeply about the residents. Some individual staff truly went out of the way. I believe the staff are there because they want to support the lovely residents who live there. There are tons of activities (unfortunately my father didnt want to do most of them) but the staff were always working to engage the residents. The grounds are absolutely beautiful and the best of any facility in SLC. And the apartments are spacious. And finally, you receive good value for your investment. And this was important as we were looking to save some money but not compromise on care. You will generally get quality care for your loved one and wont break the bank. Was it perfect? No. We had a few qualms with things like losing internet a few too many times, the loss of a driver for scenic drives (leaving residents without an option for quite some time), and a leak that never seem to get fixed. But honestly, wherever you go, you will find something. So on the whole if you are thinking about your loved one, Highland Cove is an option worth investigating.

December 2020

Google

Brent Pitts

FANTASTIC! I love this place!

December 2020

Google

Harper Pitts

Super cute community with an extremely kind staff and lots of activities to keep entertained!

December 2020

Google

Brian Linton

Very happy with the care and focus they had with our grandmother. I would highly recommend Highland Cove to friends and family.

December 2019

Facebook

Jeffery Mathews

Awesome community, nice people and the associates have been there for a long time. The residents look so happy!

November 2019

Facebook

Heather Grove-Treichel

Highland Cove is on 14 acres with lots of walking paths. Its a family environment and they have a tenured staff that really has a bond with each resident! All exclusive packages to fit all needs.

May 2017

Google

Gary Pratt

Highland Cove has been incredible to work with. We were in a bind to find a place for my in-laws and they were there to get us taken care of. Following this, they were able to get a 2 bedroom unit for them within 2 months. The in-laws moved to Highland Cove from an Ohio retirement community. They have been so impressed with the quality of meals, the prompt maintenance and the overall service and friendliness of everyone at Highland Cove. They love the weekly bus trips to areas all along the Wasatch Front and Back. Marci, Chantelle and Kevin have been incredible. If you are looking for a place for yourself or family, we highly recommend Highland Cove.... They are the best

March 2016

Facebook

Kenan Tufekcic

Great place.

February 2016

Google

Kimberly Winn

The decision to place my mother in an assisted living facility was difficult. It was made easier by the staff at Highland Cove. The facilities and serves are excellent, but what really impresses me is the staff. My sisters and I have been supported by Marci and the staff each step of the way. I know that my mother has help 24 hours a day. Daily activities keep her engaged. The meals are delicious and remind me of the foods she cooked. Most importantly, she is safe. I know that she has immediate help if she falls or needs help. She has a sense of independence, but with gentle and supportive supervision.

September 2014

Facebook

Troy Johnston

The staff are exceptional and fully committed to providing excellent customer service and will go the extra mile for the residents. The residents are happy and healthy. They enjoy great food and lots of fun. I was lucky enough to work at Highland Cove for just under a year and know that you or a loved one would be very lucky live here.

April 2014

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Yashira Torres

I love to work there

March 2014

Facebook

Shawn O'Hara

I think Highland Cove is one of the finest facilities of its type in the US. My mother lived there for almost 8 years and considered it her home. The staff are very special people who are dedicated to making sure life is at its finest every day for the residents. The residents themselves are warm and welcoming. The grounds are beautiful, and the property is well laid out and maintained. The dining room prepares and serves gourmet quality meals! I hope I willl live there someday myself! Thank you Highland Cove!

March 2014

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Shelly Gilmore

October 2013

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Cassandra Weis

September 2013

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Ricardo Santamaria

Es una empresa de lujo con empleados dedicados en dar buen servicio a los Residentes de H C.

September 2013

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Bonnie Knudson