River Oaks Assisted Living & Memory Care

June 2023

Colette Bliobenes

Not a good place to leave your loved ones. No longer run the way it was years ago. Food is no longer fresh and is filled with preservatives. Resident’s cannot use the tools they need to comfortably eat and drink, understaffed, and memory care is depressing. The “amenities” listed here, most are non-existent. Hard pass on this place

November 2022

Google

John M

Amazing facility and the staff is caring and dedicated. My mother is there now and we are confident that she is in good hands.

August 2022

Elise Hicks

I'm an 87-year-old woman with dementia, and I do not like living at River Oaks. They drag me out of bed at 6am from a sound sleep, even though I desperately need to rest. My motor skills and continence started declining after only ten days at this facility, and after 30 days I was found unresponsive, unable to speak or sit up. The staff did nothing about this, but my daughter was able to hydrate me and keep me out of the hospital that time. We met with Regional-Level directors about the poor care I was getting, but a month later, I was again dehydrated, potassium-depleted, sleep-deprived and unresponsive. I spent my longest stay in the hospital yet, and then have to go to rehab for a couple of weeks because my health has been so compromised. All of this could have been avoided if I were under a beneficial wellness plan of rest and a balanced diet. Do not trust River Oaks with your well-being. They do not care.

August 2022

Elise

River Oaks is understaffed and does not provide quality assistance. They do not adhere to a beneficial care plan for those who need help with daily tasks. Staff has neglected to provide assistance with bathing, housekeeping, and nutrition when needed. Twice a prescribed medicine has run out without anyone's notifying the responsible party. The Internet does not consistently work due to either the wiring in the building or the configuration of the technology. There is an additional charge for anything extra one might need or want, even a fee for having a meal brought to one's room. The fees add up even when services are not being provided, and there is little to no communication from management except on a reactive basis, not proactive.

June 2019

Google

Sarah Walter

I went to visit my grandma today with my mother and grandson, i was pleased, looked like a nice place and staff seemed friendly. Until my grandma wanted lunch in the cafeteria...mind you, this is the first time we have ever been here. A larger african american lady took our order for drinks ( couldnt see her name badge, unfortunately)I asked for a Sprite and she rudely informed us they only had juice, tea, or water. Understandable because diabetics. Then we saw the menu which todays choice was pork or beef. There was cheeseburgers, salad, sandwiches, chicken tenders, etc on the other side. So, we asked about it and she said again, super rude, you could get these but only after everyone got their daily specials, which was fine but you could tell she wasnt to pleased about it. She said, you do realize you will be last right? I said yes, but you know what forget it since it is so much trouble for you. We will get the pork and beef . So my mom asked what kind of pork and beef is it? This women actually yelled at her, It is pork and beef! My mom said what kind though? She yelled again, pork and beef. So, i said you know what, we arent eating here, Im not having my family treated this way. Long story short, i went and got takeout from La Madelines whuch was way better and way better customer service! I have worked in customer service for years and that was just unacceptable. If that is how they treat people with families there I can only imagine when the elderly are alone.other than that, the staff was friendly and courtrous. But that one women almost ruined ny enture experience.

May 2019

Google

Precious Madu

Neat and professional

April 2019

Google

Carina Warner

I was just visiting someone. She said she likes it.

May 2018

Caring

Jk

River Oaks is beautiful and brand new. It is luxurious almost. It also has a very nice layout. The people are wonderful. The staff is excellent. They have all the activities that all the other places have. The rooms are just as good. You get your own room, but you have options. It could either be a studio, a 1-bedroom, or a 2-bedroom.

April 2018

Google

julie engle

August 2017

Google

Christie Gamel

April 2017

SeniorAdvisor

Visitor

My tour of River Oaks Assisted Living & Memory Care went very well. The people there were very friendly and welcoming. The facility was clean and seemed to be maintained well, it eas a good experience but not the right fit for my father.

November 2016

Caring

Margaret L.

My mom has been at River Oaks for 2 months now. It is great. It is fabulous. The facilities are awesome. Even more important, the staff is totally wonderful. They’re very responsive, very dedicated, and very receptive to my mother’s needs. She is in a private room. It’s a nice size. She has her own bath -- e.g., bathroom with shower. They have daily activities, which they post. They also have newsletters that they send out and keep you informed. They have been very communicative. In fact, I was there last night because they had a Thanksgiving meal for the residents and their families. It’s a large crowd there, and it’s very nice. It’s very personable. They have a dining area and 2 living room areas. They have rooms where, if we went as a family and wanted to have a private party or meal, we could. Everything there is decorated extremely well, and it is very well taken care of. It’s a very beautiful place. They really work with you in terms of addressing your family member’s individual needs.