Ellery Arbor Memory Care

July 2024

Google

RM D

My mother was in Ellery Arbor for four years. I am going to leave a detailed review, but first I would like to pass on some helpful tips to help people facing this situation for the first time. 1. Call the facility and ask who the hospice providers are that visit residents in their facility. Call those hospice providers and ask how the staff and management at the facility treat them and the residents. They see it all and can help you understand how the facility really operates. 2. Look at the whole facility, not just the wing or part that they show you. 3. Carefully look at all of the reviews. Ask yourself why former employees are leaving glowing reviews if they are former employees. 4. Come to at least one resident or family council meeting before you put your loved one in the facility. Hear what the people (and their loved ones) who have been in the facility for a while have to say. 5. Show up at the facility at an odd hour, outside of your scheduled visit. Notice the state of the facility itself and watch what for what the staff is doing or not doing. Pay close attention to the smell. 6. Ask for a detailed description of what communication you are going to get regarding your loved ones. How many times are you checking on my mom during the night? Is there a log of these checks? Do we get a report? What about showers per week, teeth brushing, clothes changes, etc.? Supplies? Do you keep track of what they eat? Can we expect an update daily/weekly? 7. Once you have made your decision, get a camera on day one. I waited too long to install one in my mother's room, because I wanted her to have some privacy. That was a mistake for a lot of reasons. 8. Ask who is on staff overnight. Is there a nurse on staff overnight? How many people are here overnight and what are their responsibilities? Things are going to go wrong in memory care. Items will be lost, and rooms will get dirty. Loved ones may not want to shower or brush their teeth. All kinds of things that you aren't thinking about right now are going to need to be addressed. Make sure the people you meet can help you understand how they are going to help you navigate this difficult journey. If they cannot articulate to you how they can guide you along the path, then I would suggest that you keep looking. Ask them for examples of problems they encounter and how they resolve those problems. Get specifics. Four years ago, Ellery Arbor was a beautiful facility. The property is very worn out at this point, but we were repeatedly assured that new fitments and furniture are forthcoming any time now. That upgrade may be happening as I type. Main street and the activities were the main attraction for us. Here is our experience and my opinion: Ellery Arbor is a business, and it is run like a business. They will tell you that the facility is staffed to state guidelines, based on occupancy. That isn't enough people, but it covers them legally. We have had four directors in four years. They do not seem empowered to do and spend what needs to be done and spent to make EA the top-notch facility that its residents are paying for it to be. It seems to me that the directors either leave if they care and can't do anything to fix it, or they get fired if they can't keep the families at bay. There was zero communication from anyone at EA, unless we forced the issue. No reports, no updates, no alert when a loved one runs out of supplies or needs something new. If my family hadn't been going up there regularly, the experience would have been a lot worse. Numerous caregivers, nurses, etc., have left over the last four years. My speculation is the same here as well. They care, but they can't work in a broken system. Let me leave you with this: My mom died on August 7th. I have not received one communication from EA of any kind. No call, letter, email, etc. It is August 23rd. I hope this helps you find the right place. Pic is mom after a fall at EA. She died 12 days later. We have no idea how long she laid in another resident's bathroom.

February 2023

Google

Debra Underwood

My sister and I moved our mom into Ellery Arbor two years ago after visiting five nearby facilities. Ellery Arbor was our favorite, and we felt like it was a special place. We immediately liked the open spacious "Main Street" area that includes a bright and colorful craft area, a snack area "soda shop" decorated in 50's theme, a movie room with big screen, a music nook with a grand piano that anyone is welcome to play, hair salon, and a lovely room that families can reserve for private gatherings if they desire. It feels bright and open with room to roam, and there are three "neighborhoods" off the main area each of which include the residents' rooms, dining area, additional sitting area with TV, and a courtyard. The activities directors are great and not only plan many daily and weekly activities with music, games, exercise and art, but they also plan fun and beautiful special events such as a Luau with hula dancers, Barbie day with lots of pink balloons and decorations, Christmas/Holiday lunch with special music (one year there was a harpist), special events on Mother's Day and Father's Day, etc. And they take residents who are able and would like to go on excursions to places like the art museums. There is a church service offered on Sunday mornings and Bible study during the week. The staff and caretakers are friendly, helpful and caring. I was once told by an administrator that they hire for the heart, and I can see that that is true. I have gotten to know and love many different staff members/caretakers over the last two years and they have had loving and compassionate hearts and many have been exceptional. There is a lot of turnover in this field but Ellery Arbor continues to hire loving workers. I am grateful to Oscar and Alethea in administration who have been kind, willing to listen and helpful as they have walked along beside me on this difficult journey of having a loved one with Alzheimers.

January 2023

Google

Curt Best

Two very good friends work here from what I have seen it is very clean and people seemed happy. But like all places you have goods and bads

January 2023

Google

Mark Ganaway

Helped make the transition easy.

December 2022

Google

Gary Johnson

I moved my father into Ellery Arbor on August 1st after a 3 week stay in a rehab hospital. Dad was wheel chair bound and required assistance transferring from the wheel chair to bed, toilet, etc. The caregivers were prompt (usually 2 or 3 minutes) when assistance was required. The food was good and the staff always had the care of the residents the top priority. Executive Director Oscar Luna does not sit in the office. He is in the community talking to staff and residents. Oscar often works in the kitchen making sure the food quality is maintained. Over the past 3 years Dad was in 5 different senior and assisted living facilities. Ellery Arbor was by far the best. I also have to compliment and thank Custom Care Hospice for the wonderful care they provided Dad during his last months of life.

June 2022

Google

Cheri Crawford

Caregiving is such an honorable profession, especially when it is performed with the skill, compassion and grace of Erica Ornalez...Ellery Memory Care Center. In her loving support of our mom, Erica has become a critical extension to our family. Her knowledge of the industry coupled with her interpersonal skills is recognized, not only by our family, but other residents’ families who often share their comments with us regarding her care. Erica personifies the mission statement of Ellery, which pledges to deliver every resident customized care that ensures their physical, mental, and spiritual well being. Erica is committed to devising activities and field trips that restore residents' “sense of independence and adventure”, both of which enhance their daily lives at Ellery. We are often amazed by Erica’s ability to connect with our mom on a level that restores peace when she is anxious and clarity in the midst of confusion. Our mother has spent her lifetime tending to the needs of her “babies" - and now, it’s an honor to stand by her side, tending to her needs during this difficult season of her life, while assured that Erica stands with us.

May 2022

Google

Lian Olf

Ellery Arbor Memory care is a beautiful facility with a friendly staff. They continue to utilize COVID precautions and Elena at the front desk was very helpful. Healing Hands Healthcare is grateful to know about such a wonderful facility.

April 2022

Google

Informed Customer

They do the best they can. I wish they had more help. It's a very sad place, the workers do the best they can. The only wing I am familiar with is the memory care wing. Other wings may be much nicer. They could improve the food.

December 2020

Google

Stormy Walker

I have worked here for 10 months and I have seen a lot of people come and go. I can tell you with absolute certainty that each and every person that has come through those doors have been treated with respect, decency, and love. They are treated as human beings. There may be a few bad apples working here but they are weeded out. Just like every other business it has its ups and downs. No establishment is perfect, but they do try and do whatever they can to make the family and resident happy. They understand that families like things done a certain way and we out of the way to make it happen. The best part of the job for me is honestly the love I get from my residents. When they see my face and break out into a smile it makes all the other difficult parts of the job worth it.

December 2020

Google

Susana Marion

Ellery Arbor is a beautiful community!!! The staff was very kind and professional. Thank you Caleb Cody for taking time to answer all my questions. I would recommend this community to anyone looking for their love one.

October 2020

Facebook

Caleb Sullivan

We have an amazing culinary team with and awesome bake sale every month! I love Ellery Arbor! The resident associates are great with every resident they take care of. I have been there since March right as COVID hit. I love talking with our residents. Ive adopted so many of them now as my grandparents. I treat them as I would my own grandparents. Everyday is a new day and its exciting and fun to come to work. My name is Caleb but they all call me something else as if weve been relatives or friends for 30 years. I love our residents, I love Ellery Arbor, and I love our Sagora Family. I would highly recommend to anyone looking for memory care options to bring them here.

October 2020

Google

Macalab Brown

Very nice, at home feeling. Staff is very polite the tall lady, Shanique H. She is so nice, and very pleasant, wonderful smile. My aunt loves it there.

September 2020

Google

Andrew Mcdonald

Experience there was great the team staff was very professional they handled my grandpa like he was family and I really appreciate that thank u so much

August 2020

Google

Jaylan Stewart

As a Resident Assistant, it is so easy to get attached to every one of the residents! They truly make coming to work worth every minute. Love the residents!

June 2020

Google

Amanda Fitz

I have had the best experience at Ellery Arbor Memory Care. From the moment you walk in the door you can tell that they go above and beyond for their residents. The community is beautiful and well cared for. The Executive Director was very friendly and made sure all the residents needs-wants were met. All the employees seemed truly passionate about what they do. If you need a place for your loved ones, look no further!

June 2020

Google

Jim Helton

Wonderful experience. Just moved my mother in law to Ellery Arbor. Valentines event was very nice...Mom is being well cared for. Thanks

June 2020

Google

Sheridan Gaines

What a blessing to have an opportunity to work with Jaycie at Ellery Arbor. She makes you feel right at home.

May 2020

Google

Lisa Waite

I cannot say enough positive things about my experience at Ellery Arbor. It is such a loving setting filled with bright lighting, a home-like atmosphere, loving staff, and fun activities. Charlotte makes sure that all is taken care of and treats everyone like family. Take a tour and meet some staff and you will see why it is so great.

April 2020

Google

King Phill

Just an absolutely beautiful community. Would recommend this to anyone looking for the best care for their loved one.

April 2020

Google

Donna Bruskie

My husband has been here for 3 1-2 months and is doing well. Hes eating much better and has actually gained weight. The staff is so good at trying to get to know him and tailor his care just for him. Its pleasant to come here everyday and visit him. Its just like a family home!!!!

March 2020

Google

Sherry Crocker

Ellery Arbor is a beautiful community, the openness of Main Street and the three neighborhoods give Ellery the perfect balance of a big small community feel.The location is great, close to a few restaurants stores but still in a hidden area with privacy good parking space.There is quite a few associates who have been employed at this community for over 5 years which is great, taking in consideration this is not common in this field. Our culinary department has great food, families associates are able to purchase meal tickets for a reasonable price. Our residents daily snacks meals are seem very healthy and well balanced. The scratch kitchen method is not something every community offers.n the lifestyles department we offer a variety of activities, something for everyone. Crafts, movie popcorn in our theatre, exercise, dominoes, art, brain games, socials etc. Now that the weather is warming up we are looking forward to baseball games, picnics trips to the botanical gardens. Our residents also enjoy going out to eat enjoy shakes at Braums. We often have family nights-days a great time to have all of our families residents gathered on Main Street enjoying music great food.As an associate in my opinion the benefits are good, but I am comparing this to what Ive had in the past. I do enjoy working at Ellery. I know there is room for improvement as a team we are working on improving not only our community but ourselves to better serve our residents families.

March 2020

Google

Gunnar West

Walking in the first time to Ellery Arbor- I was impressed with this amazing, unique community the second I walked in. My Mom is so happy, more at ease than she was before. My Mom likes the food and every time I come into the community there are associates and caretakers involving the residents in meaningful activities. The community is structured so that the residents are free to walk around freely, while at the same time safety being a key factor. Safety was my concern and I am beyond satisfied with everyone here. This was the best move I ever could have done. If you are needing Assistance with your Mom or Dad call Ellery Arbor today ask to speak to Aimee.

March 2020

Google

Kristal Wisdom

This is a beautiful community with a family atmosphere. The Executive Director and her team go above and beyond to make sure the residents and their families feel at home and are well taken care of. If you or your loved one are looking for a caring, top notch facility, this is the one for you!

March 2020

Google

Robin Beam

I love Ellery Arbor Memory Care! They always have games for residents, movies, choir, alot fun things for the residents! The caregivers are kind very helpful. Come out and take a look here.

March 2020

Google

Kane_Da _Crane

Thank you for answering all my questions over the phone seems like an awesome place.

February 2020

Google

Amope Lemboye

Braelyn thank you for answering all my questions, you are knowledgeable and I could sense that smile through the phone. I immediately received a call back from your Director Mrs Heron and I agree with all the positive feedback on your reviews. I am not one to write reviews but I would recommend Ellery Arbor to anyone looking for a homelike setting for their loved ones, I am truly impressed. Thank you Mrs Heron for your patience you have exhibited that you and your staff are passionate about your job

February 2020

Google

Cherie Mercer

Ellery Arbor strives to accommodate everyones needs. I know by being a associate I personally have come to love each resident and their families. They feel like we are all (residence, families staff extended family).

February 2020

Google

Jamie Benson

This is a fabulous facility designed for those with memory loss. The entire staff is very caring, professional and they truly believe in providing quality care for each resident. I would highly recommend placing a loved one at Ellery Arbor.

January 2020

Google

Kristin Smith

Ellery arbor memory care has turned into such a blessing for my grandma. The community is clean and well cared for. My grandma loves the food and activities offered for residents, and I love the satisfaction of not having to worry about her. From the moment she moved in, Charlotte and her staff have treated her like family. I am so glad I found such a wonderful place for my family member!

November 2019

Facebook

Anne Schubnell

what a beautiful place to call home for your parents. A home away from home

May 2019

Facebook

Patti Scott

The staff at Ellery Arbor came through for us in the midst of a very desperate situation. In less than 24 hours, we had a beautiful room for my mom. Not only did they expedite everything to get her in promptly, they even arranged for a Jack and Jill room for my dad to join her shortly thereafter! Mom is a new person since moving to Ellery. She is joyful and participates in so many new activities. Mom and dad are together again and we couldnt be happier. Thank you to everyone who made this possible.

October 2018

Facebook

Lisa Adame-Self

Our family loves Ellory Arbor and how the staff goes out of the way to make family feel welcomed and special. Today we celebrated a family birthday in the private dining room so we could be with our loved one and Bridget went above and beyond to make it so absolutely special for us all. Our family highly recommends this memory care center for their caring and loving ways with all the families and the residents. Thank you, all!!!

October 2018

Facebook

Kevin-Shelisa Little Hollis

Ellery Arbor was the best place for my father. The staff are so good to there residents. It became a home for our family.