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About The Hickman
Welcome to The Hickman! We offer the best package of care, services, and amenities for seniors looking for a higher quality of life. Our community was designed to a quiet, beautiful community settled in the center of West Chester. We offer convenient access to shopping, restaurants, parks and more entertainment available in West Chester. Banks, hospitals, and medical facilities are also nearby.
Our staff has developed a relaxing, fun-filled lifestyle that lets you decide what kind of retirement you want to live. We combined active, fun filled senior living atmosphere with available health care so you can enjoy social, yet secure lifestyle that fulfills you physically, spiritually, and financially.
The Hickman Senior Living and Care Available
Independent Living
Healthy seniors in West Chester thrive with The Hickman Independent Living, offering a lively and engaging retirement. Residences provide age-restricted living, freedom from upkeep, and abundant social interactions with opportunities to build new friendships. At The Hickman Independent Living, you are free to spend your retirement years focusing on your favorite hobbies and interests.
Assisted Living
At The Hickman Assisted Living, West Chester seniors receive the assistance they need while enjoying an independent lifestyle. The community provides medication reminders, mobility assistance, and recreational activities in a protected setting. The Hickman Assisted Living offers you the certainty that expert care is always available, relieving worries for you and your relatives.
Memory Care
The Hickman Memory Care in West Chester provides dedicated care for individuals with Alzheimer's and dementia, ensuring their safety and comfort. Key services feature individual care plans, a safe setting, and activities focused on cognitive health. You’ll find that The Hickman Memory Care significantly improves the quality of life for individuals facing memory issues.
The Hickman Amenities & Services
Residents have access to Free parking, Library, Piano / Organ, Beauty Salon, Free cable satellite tv, Meeting room, TV Lounge, Arts and crafts center, Fitness center, Beautician Onsite, Meals Provided, Outdoor Common Areas, Devotional Services Offsite, Activities Offsite, Activities Onsite, Indoor Common Areas, Devotional Services Onsite, Religious Services: Other, Religious Services: Catholic, Visiting Chaplain, Laundry service / dry-cleaning, Housekeeping provided and other facility comforts so seniors feel right at home. Our fully-trained staff is always friendly and available to help seniors feel right at home.
We do our best to make sure each resident is able to sustain a healthy, fulfilling life during their stay. In order to do this, our facility has Transportation at Cost, Resident Parking Available, Property Convenient to Busline, Respite Offered, Wheelchair Accessible Showers, Hospice Available, Aging in Place, Guest meals, Restaurant style dining to keep them active. After all, one of the keys to staying independent is staying active.
Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.
Ready to see what we can offer? Call (800) 755-1458 to speak to a friendly advisor.
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(800) 755-1458The Hickman Location
The Hickman
400 N Walnut St, West Chester, PA 19380
Pricing & Availability
(800) 755-1458Available Living Options
- Assisted Living
- Independent Living
- Memory Care
The Hickman – Reviews
June 2024
My mother resided at The Hickman in assisted living from June 2023 until February 2024 when she passed away. We moved her there from independent living when she got quick-onset dementia. We had to move quickly to find a place. She was able to get around well with her walker but needed help with personal care. Reflecting on her eight months there fills me with sadness. While I encountered a few exceptional caregivers, the overall quality of care was disappointingly inconsistent. Despite spending eight months at The Hickman, my mother's basic needs often went unmet. Almost weekly, I would have to send an email to the managers of the staff to remind the caregivers to charge my mother's hearing aids and remove her dentures in the evening. Even after hanging large signs, her basic needs were not met. I would walk into her room and the TV would be blaring because she couldn't hear. Often I would see her at meals without her dentures. Having hearing aids charged and in correctly is crucial for a decent quality of life at age 95. If you can't hear, then you are unable to participate in the only few activities you are able to do at that age. We had numerous issues throughout the entire time she was there with the nighttime routine. She was left in her chair one night and never put to bed. She was put in bed with her water bottle which leaked all over her bed. We found medicine on her floor. Sometimes medicine was not given. Often the pagers didn't work. In addition, it is extremely difficult to get through to anyone in the evening on the assisted living floors. The phone on each floor is located in an office that is not used. It is very inefficient and frustrating. If someone does answer the phone at the front desk in the evening, which is rare, they can only page or walk to the floor to find the caregivers and give them a message. In November, we started looking for a new place for her to live but it is so difficult to move someone when they are at that age and also in the winter. Management continued to tell us that they were hiring new staff and implementing new procedures and gave us hope that positive changes would be made. However, at the end, we were still talking about the same problems and issues. I realize that the constant turnover of staff makes it impossible to provide good care. Every new caregiver struggles to familiarize themselves with the residents' unique needs. For most residents in assisted living, including my mother, The Hickman serves as their final home, a place where a simple smile or friendly conversation can make all the difference. While the Bayada staff and a handful of Hickman staff members exuded warmth and compassion, the prevailing atmosphere lacked the loving feeling one would hope for in such a setting. Rarely did I witness any additional expression of kindness or time given to my mother during her stay there. Initially drawn to The Hickman due to its positive ratings and proximity to my home, I now regret the decision, recognizing it as the one aspect of my mother's care that I wish I could have changed. Those seven months were marked by frustration, worry, and difficulty, leaving me with a profound sense of sadness. I struggled whether to write a review for many reasons. I realize the industry is understaffed because it is driven by profit. There were also a few caregivers who did go over and beyond to show respect and love to my mother and I don't want to dismiss that. However, I felt strongly about being a voice for our elderly population. They deserve respect, kindness, compassion and patience. If you are unable to provide that then you should not work in that industry.
May 2024
Our entire experience with The Hickman has been nothing but excellent. Everyone here is so kind and caring, they have helped our family walk through some very difficult steps in getting my father settled and have shown nothing but the utmost compassion. The facilities are beautiful, the food is fantastic, lots of activities, overall this is just a wonderful place! Having my father settled here has been like a big giant hug and sigh of relief.
February 2024
A very happy place! The residents are always joyful and full of life.
December 2023
Came in from a agency to work with a client and when I needed assistance the nurses and aids were very helpful, they did a wonderful job with other residents as well.
June 2023
We recently made the very challenging decision to have my sister move into The Hickman’s Darlington memory care unit. She is only 68 and had been cared for at home but was declining and needed greater care. We toured the unit and at The Hickman’s advice had my sister join us. We were hesitant about this but it was fabulous advice and my sister was enthusiastic about her new “apartment” and all the activities she observed. Renee and all of the staff have been so wonderful in helping us adjust and making my sister feel welcome. They are excellent at getting her involved in activities quickly and she is thriving. Somewhat surprising to us she has already made friends with the other residents. The Hickman follows Montessori principles for Senior Care which emphasize respect for individuals and their unique needs - this is very evident as each resident is given choices and their individuality honored. We started this process very worried if this was the right decision and if my sister would adjust. Not only has she adjusted but she seems to be thriving. The Hickman has also ensured she gets outside; to the hair salon; had her nails done; and is being well cared for each day. We are very thankful to the Hickman and staff for their excellent care, compassion and constant updates and communication.
April 2023
I really love everyone here they are so friendly and they make me feel like family I love it her.
March 2023
My 80 year old mom moved into the hickman this week and I have to say the application process to the move in was top notch ! Susan at the front desk came out to greet us as soon as we drove up ! Renee is amazing ! Renee makes you feel welcomed like family and goes above and beyond to ensure a seamless move in. From the first phone call to move in the staff was professional, kind, and patient ! The welcoming nurses that do the assessments are professional and warm and kind too ! My mom needed a couple things when she moved in and the staff responded promptly. Her care coordinator “T” really cares for my mom’s well being when a bed was delivered and it was too high she got on the phone with me ASAP to let me know so we could switch it out for her safety ! My mom also loves her new Doctor! That visited with her 🙂 The residents too were very welcoming and my mom loves the meals ! There is something so special about the Hickman from the first call to move in. I was also so happy that she took an exercise class her second day and she said the class was so nice and everyone so friendly ! The place is also extremely clean and well kept. They also have beautiful outdoor spaces porches and a patio that my mom looks forward to enjoying when the weather gets nice. She left friends and her home in Florida after my dad passed away and the staff at the Hickman made her feel at home ! That’s all we want is a place that understands how hard transition is for our loved ones and I want to say thank you for hiring and training your staff to set the bar high It shows ! 🙂 thank you
June 2022
I have known of The Hickman for as long as I can remember. I have known numerous people who chose to live at The Hickman over the years, including my mother at the end of her life. Her first night there she had become confused during the night and called me to tell me about a phone pole falling on the railroad track in the snow and her concern that the train would not be able to come through. I'd never experienced this disorientation with my mother before so it was concerning. I assured my mother I would be sure things were taken care of, hung up with her and called The Hickman. They connected me with the person working on her floor that night who assured me she would check on my mother and be sure all was ok. Within half and hour the staff had called me back, said they had helped my mother get settled back in bed and would be sure to check on her a couple of times during the night. I was very grateful. There has always been some sort of indescribable magic to The Hickman that you sense as soon as you enter the doors. It's so impressive that the staff has kept that feel over time and I sense it whenever I go on campus. The staff is very devoted and understands that The Hickman is home to the residents and work hard to keep that front of mind. The food is amazing thanks to Chef's Rodney & Zach and their crew, and the variety of activities never ceases to amaze me. It's been one of the honor's of my life to serve on The Board of Director's of The Hickman and be part of the work to keep up the proud traditions that have served the community for over 130 years.
June 2022
Our family was searching for a Personal Care facility in the Chester County area that would be a good fit for my sister-in-law who recently had a stroke and was no longer able to live independently in her own home. During the initial phase of our search, the Director of Admissions, Jennifer Harris, was extremely helpful in answering our questions about the admissions process and transparent in explaining admissions criteria and costs. Based on this information, we took a tour of the facility and were very impressed with the new Anna T. Jeanes building and the services available. The move-in coordinator, Renee Adams, did a fantastic job organizing all of the details involved in having the selected apartment available and ready-to-go, even within a very short time frame. And she has been a great resource of information even post move-in, making sure that any questions were answered. It has been several weeks now since my sister-in-law moved in and we have been extremely pleased with The Hickman and particularly the staff who have been supportive and friendly throughout. The exercise and activities have been a lifeline for my sister-in-law. Finding and selecting a personal care facility for a loved one is an arduous task and can be very overwhelming. We are deeply thankful to The Hickman for demonstrating an on-going commitment to their stated Quaker principles, mission and vision. It shows!!
April 2022
As a member of the Board of Directors at The Hickman, I am inspired by each staff member who I meet. They come to their work with a depth of health care experience to serve each resident with an extra dose of kindness and grace. I am very proud to be affiliated this fine organization.
August 2021
My Mother moved into The Hickman as she was recovering from a long but successful battle with pancreatic cancer. Her personal fight for her life was courageous but very private. She is fiercely independent. When surgery and chemo left her unable to walk and breathe without the support of oxygen, she finally agreed to move to a senior community. My family and I researched many facilities. During our tour I could sense right away that The Hickman was the IDEAL community for her. I had worked with The non-profit called A Place for Mom which prepared me to ask the right questions and determine what would be suitable for my Moms personality and personal care, as well as within our budget. The team at The Hickman worked with her and miraculously transformed her. She started walking after 6 months and she is breathing normally again without oxygen. The Hickmans food is also really great! My mother taught culinary arts for 25 years and is hard to impress. Even after chemo she is finding things she enjoys as she slowly gets her taste buds back. The chef personally introduced himself to her on her first day and asked her preferences. She loves the ice cream especially. She didnt like ice cream before. The groups meals are a big part of the routine to keep the community together and to keep everyones daily life on a schedule. The games, events and entertainment are well thought out and fun, even for an introvert like my Mom! The personalities of the people who live on her floor are a hoot too so that helps her stay engaged and connected. Her quality of life has radically improved over how she was feeling living on her own. The community and the activities bring intellectual stimulation and companionship everyday. She exercises regularly which has helped her gain her strength back and improve her mood. The personalized care The Hickman team gives her is beyond what my family and I could of ever provided on our own. The nurse and daily support are well trained and personable. She has become very attached to them- I suspect she prefers them to my family and to be honest - I should be jealous : ) The Hickman has made all the difference. If I could give them a 10 star review on here I would. I wish the very best of luck to anyone reading this- its a tough transition for a family and takes a lot of work to make a big decision for your parents. I recommend going on a tour of The Hickman to get a sense of what the best quality care looks like so you can make an informed decision.
December 2020
This is a favorite community of mine. The admissions team makes it so easy for individuals and families. Everyone is so welcoming. The nursing staff and care staff are professional and caring. The activities are the best Ive seen. They engage, interact, and stimulate each resident. You have to visit to really understand how fabulous they are as they just have a culture of excellence thats hard to find anymore. Definitely worth checking them out!
November 2020
From the very beginning of my Moms respite stay, she felt welcomed at The Hickman. The staff was extremely helpful; they even escorted her to the activities to be sure that she arrived in the right place. The community is warm and friendly, involving Mom in their conversations and activities. I would definitely consider The Hickman for Moms future needs.
October 2020
September 2020
The Hickman Staff has been great in keeping family and friends informed and connected with virtual visitations with the residents since March. They continue to keep the residents busy and entertained. It certainly has been a safe environment. I have had three family members reside at the Hickman over the years.
September 2020
My mother is a resident of The Hickman and there is no place I would feel more comfortable with her living. The staff are very helpful and caring and I feel my mom is very safe there.
August 2020
Our Mom has been a resident of The Hickman Community for over 6 months now - moving there from their independent living community. Thankfully she moved in just 6 weeks prior to the COVID quarantine. Unlike other facilities you may have heard about, Mom has been very safe and well cared for by the excellent staff. We are very happy and comforted by the fact that she is there!
July 2020
April 2020
Beautiful retirement center!
November 2019
October 2019
September 2019
On December 28th i went to this beautiful place for the first time i had to do a client and i walked in the place and i was at AWE so beautiful the place smelled clean the staff was awesome , the concierge was very helpful a very nice place best kept secret i never knew it was here and been doing this for 32yrs.and the residents was taken care of and they were smiling
August 2019
Sadly, my aunt only lived there for a brief time until she passed. The Hickman was just a fantastic place. Unbelievably clean, beautiful building, kitchens on every floor, and a staff that is incredibly nice and caring. They took care of my aunt like she was Hickman family, and for that we are extremely thankful! I highly recommend this facility to every senior
August 2019
My wife has lived in the memory care neighborhood for the past 3 1/2 months and I've found it to be bright, safe and clean with excellent food and spacious rooms. There are structured activities all day long. The place is well staffed and the aids are friendly and caring.
April 2019
Great Senior Living
February 2019
February 2019
Wonderful staff and accommodations. Thank you!
January 2019
September 2018
Clean, inviting, personal and safe environment.
September 2018
Excellent care, food, amenities and good cmpany.
August 2018
November 2017
September 2017
Very Good Place for Elder/Senior care
September 2017
Great care, friendly and dedicated staff- great opportunities for volunteers
April 2017
A great environment for Senior Care
September 2016
Pam is a outstanding leader and team builder!
February 2015
I have been doing photography for Hickman off and on for some 17 years. I like the place so much. I moved my mother from Connecticut to the Hickman for her to be closer to me. When the time comes I hope to be able to move in there myself.
July 2014
A wonderful and caring facility!
Rate and Review The Hickman
Community Details
The Hickman Amenities and Services
Amenities
- Free parking
- Library
- Piano / Organ
- Beauty Salon
- Free cable satellite tv
- Meeting room
- TV Lounge
- Arts and crafts center
- Fitness center
- Beautician Onsite
- Meals Provided
- Outdoor Common Areas
- Devotional Services Offsite
- Activities Offsite
- Activities Onsite
- Indoor Common Areas
- Devotional Services Onsite
- Religious Services: Other
- Religious Services: Catholic
- Visiting Chaplain
- Laundry service / dry-cleaning
- Housekeeping provided
Services
- Transportation at Cost
- Resident Parking Available
- Property Convenient to Busline
- Respite Offered
- Wheelchair Accessible Showers
- Hospice Available
- Aging in Place
- Guest meals
- Restaurant style dining
Do you have questions? Speak to a local senior living advisor for free.
(800) 755-1458
The Hickman Housing and Staff
Living Types Available
Staff
- Visiting Podiatrist
- 24-Hour Awake Staff
- Doctor on Call
- Visiting Physical Therapist
- Nurses on Staff
- Visiting Nurse
- Visiting Occupational Therapist
- Visiting Speech Therapist
- Medication care managers / Medication Technicians
- On-Site RNs / LPNs
- ADL Assistance
- Full time activity director
- 24/7 on-site RN / LPN Staffing
Not sure what senior living is right for you or your loved ones? Call us today!
(800) 755-1458
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Assisted Living Center is not affiliated with The Hickman and does not guarantee the completeness or accuracy of pricing, photos, living or care available, services or amenities. All phone calls and form submissions are handled by our trusted partner A Place for Mom.
Families and their loved ones are encouraged to do the following before deciding on a community.
- Schedule a tour and visit the physical location to make sure community description is accurate.
- Confirm with community manager that living and services required for you or your loved one's unique needs and budget are met.
- Check with state government websites for additional licensing and information.
If there is any information that is inaccurate or needs to be updated, please contact Assisted Living Center.
Assisted Living Center uses the term "assisted living" or "personal care" to inform users that a community provides assistance with some Activities of Daily Living (ADL's). It may not meet your state's legal definition required for that level of care.