Chandler Hall Health Services

September 2024

Google

Michael Parlato

Best Hospice care you can ask for. Everyone is very caring and considerate.

September 2024

Google

ebaatz

It's been 7 months and I just visited my dad's obituary page. I was reading a few things people said about my dad. The staff at Chandler Hall took the time to comment about my Dad, Fred. They took such good care of him the year he was there and even after, they comforted (me) by recognizing him when he went to heaven. Those comments mean the world. They remembered my Dad. And honestly, all you want are good people taking care of your loved ones. Thank you with all my heart.

June 2024

Google

Marlene Delacruz

My elderly mother was in Chandler Hall in May/early June of this year for Rehabilitation. After a very poor Rehab experience at another local facility in late 2023/early 2024, we were blown away by the exceptional experience we had at Chandler Hall. From the nurses, nursing assistants to the social worker, Christina, the therapists, nurse practitioner, nutritionist, administrators, there was not a person we encountered who was not excellent, committed and professional. When my mom was discharged, we had everything we needed to get her home safely. We had a meeting a few days prior to her discharge, and I was so impressed at how well the staff knew her case and made sure she got the best care possible. At the previous facility, it took a week to get an X-ray and bloodwork. When my mom developed a new condition at Chandler Hall, it was one day to get an X-ray and bloodwork with results available the next day. The Nurse Practitioner immediately addressed the issue and prescribed the required medication. Thank you, Chandler Hall team, for a wonderful experience and for taking such excellent care of my mom.

May 2024

Google

Terry Wech

March 2024

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John Baker

This review is long over due. My wife has been out of CH rehab for several weeks now and I haven't had the time to write. There's not enough good to say about Chandler Hall. The staff is incredibly dedicated in every position filled. My wife, who was in for a broken hip, was supported by aides who were cheerful and enjoyed engaging her in conversation if she so desired. They were always at the ready to come to her aid. Under staffing did not seen to be an issue. Cleanliness is a priority and the omnipresent, continuous unpleasant odors that often go with the rehab territory are not present there. Most importantly, the rehab team was fantastic. Accommodating yet dedicated. Gentle and kind but always getting the patient to push the envelope. Special note of appreciation for Jason since he did most of the rehab sessions. We didn't realize that once your recovery time is up at the hospital, you have to more or less decide on the spot where you want to go. We had little information to go on when we chose Chandler Hall and feel it's a stroke of luck that we've gotten out of an otherwise difficult time

February 2024

Google

Amy Green

The nursing staff was absolutely amazing with my mother in law, during her time on hospice in our home. Judy, who was her nurse, was a huge support to myself and my family on making my mother in law as comfortable as possible at home. Hospice is not an easy thing to handle, for us Chandler Hall helped us grant all of my mother in laws wishes for her last few months with our family.

January 2024

Google

J Dunion

The staff are kind, caring, and knowledgeable. The skilled nursing, and rehab facility were exactly what we needed. When touring and deciding on places - Chandler Hall - rose above the rest. Smaller, cleaner, and well staffed. Look no further.

December 2023

Google

Dawn Giuffrida (DawnGGiu)

This is one of the most nicest Senior Living homes I've been too. I enjoyed working with the skilled nursing department and they care about their patients…

November 2023

Google

keri

I was so impressed with the nursing staff here. We were at hospice for 10 days to 2 weeks with my dad and the staff didn't have it easy with him. They really made the best of it and treated us so well, as we were all devastated by his disease that took him way before he was ready. In particular Donna a nurse who worked with Dad, and us was so thoughtful and genuine. Other nurses were great too, I don't have everybody's name but the director was also knowledgeable and wonderful. I would recommend Chandler Hall to anyone who is dealing with the end of life with a loved one. If I could change one thing I would suggest a different way to go, as a directive… hospice is a slow (10 days to 2 weeks) slow deterioration that I never should have witnessed nor he endure. We didn't know. I didn't know. I guess it is widely accepted, and very common, but for me -NEVER again. It could be just my ignorance of the process? Immaturity? No matter. Not again.

November 2023

Google

Syd L

My mother went to Chandler Hall for rehabilitation after a fall and spending about a week at St Mary's medical center. We had an incredible experience there. When my mother was in St Mary's they gave me a list of rehabilitation centes to choose among, and I decided to visit them in the hopes of setting appointments for tours. When I got to Chandler Hall they took me back for a tour immediately without an appointment. Everyone was warm and welcoming and very friendly. I had to give my top three choices to the social worker at St Mary's and I was thrilled when Chandler Hall did have a space for my mother. From the first day until her last day there, my mother was treated with kindness, respect and given excellent care. She also said the food was great! I need to give an extra special thank you to the physical therapy team. They worked wonders with my mother. I was astounded at how strong she was when we were leaving. She was stronger than she had been BEFORE the fall that caused her to be hospitalized! The PT team also appealed to her interests by offering her yarn and craft supplies, I really appreciated those extra touches. The Social Workers were knowledgeable and helpful and even gave me a pep talk and a hug when I was nervous about bringing my mother hom and managing all her care. Afia was so reassuring and gave several practical suggestions. Chandler Hall was a fabulous experience for my mother and my family.

August 2023

Google

Smallow Management Co., Inc.

My husband Dan Flynn was recently a patient at Chandler Hospice Pavillon. My husband received wonderful care. Although the staff did an excellent job Irene and Helene went overboard tending to him. My family was so happy and thankful of how he was tended too. We cannot begin to thank them for their kindness and dedication during this very sad time. You are true angels. Marie Flynn

July 2023

Amelia Conigliaro

Chandler hall is the Kevorkian clinic

April 2023

Amelia Conigliaro

If you want to live, stay out of Chandler Hall in Newtown PA

March 2023

Google

karen eachus

This letter is being posted to express my deep appreciation for all of the staff at Chandler Hall. I was so happy with the care and rehabilitation that Dad received at Chandler, after a long hospital stay. Chandler Hall isn’t anything fancy, but I would take the care and kindness they extended to my Dad over anything. As in all rehab/ nursing places, it’s always good to visit regularly, keeping an eye on your loved one. From my personal observation, I only ever saw staff extending smiles, kindness and treated the residents there with respect. Chandler Hall was very clean and the housekeepers were nonstop busy. The food was good and the servers always greeted the residents by their first names, were very pleasant and would joke with the residence and made sure the residence had their usual pickle or chocolate milk! The head nurse and the nursing staff were approachable (which is so important) and were available to answer any questions. Many would take the time to explain things. Which was very comforting. Social services and other services, such as palliative care Drs. and nurses were available on site, as well as a Chaplin and religious services were offered. There were activities offered for residents such as exercises, Bingo, word games and trivia. The therapy department was top notch! The therapists were very friendly, encouraging, and supportive… cheering residence on no matter how small or big the accomplishment. My dad improved greatly and I am very thankful for the care Dad received at Chandler Hall.

March 2023

Google

Peggy Wagner

March 2023

Google

Kimberly Grace

Excellent service and top notch commitment to senior care! We love Chandler Hall!

March 2023

Google

Ashley Burden

Chandler hall is a beautiful facility, the staff was extremely helpful to my family. They answered all the questions we had and were very friendly. I highly recommend Chandler Hall

January 2023

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Kari Ries

My mother has been there for about 6 months in memory care and is very well cared for. All the nurses and aides have been wonderful to her (and me.)

January 2023

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Pranic Healing Bucks County

This is a community of people who care. What a wonderful place to be!

December 2022

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Donna Krotowski

I placed a call to check on how to obtain hospice services for my mother. Theresa explained the program and contacted her PCP for the referral, which was very helpful. Services can start as quickly as this week or whenever we would like them to start. This was comforting to know we do not have to wait to begin.

December 2022

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Emily Evans

November 2022

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Terri Marchesini

Chandler Hall took great care of my dad in his final months and they did a wonderful job making sure he was comfortable. All of the girls at Phelps House were so kind and caring. My dad's hospice nurse Erica was amazing! All of the staff from the admission/business specialists to nursing to housekeeping and dining made my dad feel welcomed. The nurses at the Pavilion initially took care of my dad before he moved to the personal care unit and they were amazing as well. The accommodations were nice and well kept. I would recommend Chandler Hall to anyone looking for a care facility for their Mom or Dad.

November 2022

Google

BEth Leavesley

They gave my mom great care. They were very compassionate and professional. I can't thank them enough for the wonderful care they gave her in her last few weeks of life.

November 2022

Google

Elizabeth Austein

This review pertains to Friends Nursing Home, the SNF of Chandler Hall, where my mom spent seven weeks in 2022 as a physical and occupational rehab patient. THE GOOD: The rehab staff were excellent! Lots of virtuous circles, hard work, great energy and laughs all around - thank you, Jason, Jackie, Sarah and all! The nursing and medical staff paid good attention to my mom's medical needs, though follow-through and communication with family were a little inconsistent. I was floored by the kindness and expertise of some charge nurses as they led the longterm care residents in group activities. 70-75% of the CNAs my mom encountered were competent to straight-up heroic or angelic. Their demeanor ranged from neutral to truly cheerful, and a few made time for good conversation. Phone calls I had with the COO, the director of nursing, several charge nurses, the director of rehab and a palliative care nurse were productive, professional, and often warm. Dining room staff were very kind and devoted to the residents, and they smiled and laughed while they worked. (Through no fault of the staff, apart from breakfast, the food and my mom disliked one another from the get-go.) The front desk receptionists were delightful; my mom loved conversing with them. Engagement Director Ralph is a gem. My mom really appreciated the privilege of a private room for most of her stay. And the fish pond is cute. THE NOT-GREAT: I can't quite put my finger on it but an overarching lack of organization and sense of mild chaos / desperation pervaded almost every department - except Rehab, which is run by HealthPro Heritage, a separate company. CNAs are not always accountable to the charge nurse; a charge nurse might or might not be playing a little bit of CYA; a social worker might talk so fast that 20% of what comes out of their mouth is invented; an aide might hand a resident someone else's meds; a meds nurse might wake you up at 6am and an aide again at 7, then bupkis till 11, when someone finally arrives to help you out of bed; after a few weeks, you realize that you've normalized waiting 45 to 90 minutes to use the bathroom (!); the director of nursing takes leave time, and the cat being away, the aides go rogue. Maybe it's the understaffed skilled nursing facility reality of 2022, or the nature of the work, but routinely, I sensed frustration, grimness, overwork and impending burnout among CNAs and nurses. The clumsy physical and auditory design doesn't help. Residents' call bells manifest as ONE RINGING TELEPHONE in the atrium, where three hallways converge. (It's the Waiting For Godot phone, ringing night and day, unanswered.) Awkward congestion in the small atrium underscores that the building is no spring chicken and can feel outdated. My mom loathed the smell of the deodorizing cleanser used in the hallways, but as a housekeeper pointed out, it beats the smell of urine. THE LOUSY: 20 to 25% of my mom's encounters with CNAs were inept, rude or unkind. She was dropped, manhandled, pushed forcefully into bed, insulted. One aide walked in and grabbed the iPad out of her hands, growling that it was time for bed. Another pair of klutzes accused her of "brushing too many teeth" at bedtime and practically dropped her on the bed. The culprits were aides employed by agencies, pulling a one-off Chandler Hall shift, unaccountable (it seemed) to anyone. Picture it: an injury has left you absurdly dependent on the CNA-du-jour for a host of activities of daily living. Every time an unfamiliar aide walks into your room to help, it's a roll of the dice whether they'll be professional or asinine. What if - unlike my mom - you're in cognitive decline and can't report negligence, so that you remain helplessly at its mercy? What if you don't have family to visit daily and advocate on your behalf? CONCLUSION: From the ridiculous to the sublime, Friends Nursing Home needs better organization, and this might take some time. Till then - in spite of the great rehab - steer clear.

October 2022

Google

Sam Stone

September 2022

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Peter Collipp

John and the staff are friendly, kind and considerate. They are patient and helpful when working with residents and families

July 2022

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Jennifer Bertagni

My children attended the the YMCA program during the partial school shut down. They attended on days when they couldn't attend their normal school. The staff that worked with them were incredible. I could tell how much they really cared about every child in their care. They even sent us Christmas cards after the kids were back in school. They really made a difficult situation easier on me as a mom.

March 2022

Google

Ed Konschak

Staff is generally great to work with especially the rehab folks. Some of the rooms are in pretty rough shape and need paint. The dietician and kitchen staff are the weakest link here. Continually get meals wrong and don't follow their own directives about what patients are supposed to be eating

January 2022

Google

Kevin Kennedy

I just want to say that the services my father received from Chandler Hall Health Services was outstanding. My father John Kennedy started out using their in home Hospice care when after a couple of weeks Chandler hall recognized for his best interest that he should be transferred as an in-patient at their facility. I cant thank them enough for all the care and compassion of all the employees that took care of him from day 1 till he took his last breath on July 7th

January 2022

Google

Gidget smith

My friend was in hospice and they couldn't have been better. So caring and made sure he was always comfortable and well fed.

December 2021

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Anthony Contino

Chandler hall is an excellent rehab facility with top notch therapists and caring and considerate care team members. the rooms are clean and comfy and the meals are hot and tasty but the real strength is in the staff-especially the therapists PT OT AND Speec kKudos to Julie the hard of theraphy fpr hriring a dfine staff including Jason, Jackie, Christine, Krystena, Kathy aosie,and Shaunna.

November 2021

Google

Laura SC

At every level of care, Chandler Hall is a pearl in a category of service that is at best not cruel and at worst unspeakable. Philosophy, consciousness, administrative and staff and hands-on tenderness and thoroughness are the best I've seen, not just at their modulated-within-context-cost, but at any cost — and believe me, I've taken tours of other facilities. Do consider checking out Chandler, including the feedback live and online from residents and their families; it's all uniquely enthusiastic and grateful, and good luck to everyone dealing with this sensitive time of life.

November 2021

Google

Laura C - WORSHIP

Chandler Hall Hospice recently helped me with my mother and her passing. They could not have been more helpful, compassionate, caring, efficient and professional. I was overwhelmed by their extraordinary care, and literally, could not have gotten through this difficult time without them. Thank you each and every one of you that gave such dignified care to my beautiful mother. Laura Harding (Nancy)

October 2021

Google

Kate Polhamus

The staff at Chandler Hall Hicks residence were truly amazing with my mom. They did for her, what we as her family could not. We were blessed to have such kind and attentive people looking after her. The staff there became her extended family and our as well. I would entrust any of my family in their care again.

October 2021

Google

Adrienne

This review is specifically related to the rehab staff. After a family member had a stroke, he had the great fortune of receiving therapy from Jason, Jackie, Shaunna, and Sarah. He could not have been luckier- their compassion and expertise strengthened him both physically and mentally. They included us, his family, every step of the way and we learned practical skills to help him at home. We are forever grateful to each one of you and don't know where we would be without you!

October 2020

Google

Gary Frazier

Just want today Thank you for taking great care of my mother in her last moments of life. You made my father feel good about the great care she received and comfort from the pain. Room was large enough we felt the space was adequate as though we were not in the way, as the nurses came into check on her.Thank you from the Frazier FamilyUnder COVID-19 rules two at a time so her brother and sisters could see her

September 2020

Google

Sharon Podolsky

My Mom was diagnosed with end stage cancer at St. Marys Medical Center in August. Through the hospital, because my Dad had been helped so much by Chandler Hall Hospice 10 years ago, we contacted Chandler Hall to help us once again. As before, they were amazing and I could not have made it through my Moms passing without their help and reassurance. The nurses are all amazing, but one, Kim, was so empathetic and compassionate, professional and informative, that I truly depended on her. Sue came out for our initial set up and also came over right away when my Mom did pass away. I cant say enough good things about the thoughtful care my Mom received and the help I received. During one of lifes hardest times, I know I could not have done it without them. Heaven forbid they are needed......but if they are, dont hesitate to call them. They are truly angels on earth.

July 2020

Google

Tara Shockency

Where do I start... All of the girls that work here are unbelievably the best. I couldnt have asked for a better place for my aunt to spend her last week with us. They took real good care of her as if it was a member of there own family. Very happy with everything they did.

February 2020

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Carl Wallnau

July 2018

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Jean Baran

I wasnt a patient there but my good friend and roommate was in the hospice area because she was too ill to stay home any longer. They were fabulous with helping their patients with pain and dealing with the fact that they were passing away. They treated my friend Anna Marie and the other patients very well and gave them and family and friends comfort at the end of life. If I have to go to a hospice, thats where I would want to go.

December 2017

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Eric Adair

November 2017

Facebook

Lynda Gene Rymond

My father was at the Chandler Hall Hospice for about 5 weeks. He had been ill and disoriented at the hospital, and for the first 3 weeks of hospice, he ate, slept, felt, and related to us the best he had in a long time. In the last weeks as his disease started to get the best of him, the staff were very active in keeping him (and me) comfortable physically and emotionally. I got to be my fathers attentive daughter instead of exhausted caregiver, and dad was able to really enjoy visits with his friends and family. Eventually his body weakened and my father passed peacefully in spite of multiple cancers. I will always be grateful for this hospice experience.

July 2017

Google

Mary Mcglinchey

Chandler Hall is a great place for assistant living and hospices the people are so friendly in the hospice part the really make sure that family are well taken care of I highly recommend this place to anyone

July 2017

Facebook

Jeff N Judi Brophy

My wife was in hospice at Chandler Hall. They made dealing with a hard fact of life a little easier. They took good care of Judi and always keep her looking like the angel she was. They keep the both of us comfortable in her last days. I was always there with Judi holding her hand. I got to talk with her for night before she went into a deep sleep. I got to be there holding her hand the night she passed away. I spent plenty of time through out the years holding Judis hand, but the time we spent at Chandler Hall will be my most memorable. She was in peace, no pain and in a place that felt like home. Thank you for taking care of Judi and I.5 stars

June 2017

Facebook

Mary Gracey

Very good care received during 4.5 years, compassionate, patient staff, many of whom went far above their job description to support my family member. I remember them frequently. Admissions department and social work clearly communicated policies and financials about all care levels, AL to SNF to hospice. I was able to trust the care team to spot health issues long before they were on my radar, so important during the long decline. Very please with medical care received and most of all the day to day home established for my LO, from the Hicks Residence to Friends Nursing Home to Hospice. Despite many care options available closer to me, Chandler Hall was the best care fit for my family member, and for almost 5 years I drove a distance to visit.

May 2017

Facebook

Brian Mills

Compassionate care in a comforting environment, they try to make the facility more like a family home than a nursing home. I especially appreciate the plaques commemorating all those who spent their final days in their facility.

May 2017

Google

Doug Neff

My grandpa seems comfortable here. Rooms are kind of big. Food isnt bad. As far as a nursing home, 5 stars in my experience.

September 2016

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John Heger

We used their Hospice for about a month during November & December 2012 for my mom who had CHF and was bed ridden. Their paid staff and volunteers were fantastic, compassionate, responsive and attentive to my moms needs (constant bathroom visits, transfers, position shifts to prevent bedsores, etc.) not only when family was there, but when alone. Also, their supervisory, management, professional staff was communicative and always had time to answer the multitude of medical, medicare, medicaid, financial and any other types of questions my family had regarding my mom. As my father is going to be 94 in a couple months, if he needs hospice services, I would not have any concerns using Chandler Hall Hospice again for him knowing he would get the best possible care. I hope I get care this good if I ever have the need. 🙂

August 2016

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Judith Knight Hicks

I think Chandler Hall is Amazing! The rooms are great and the grounds are beautiful!

March 2016

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Glenn Haas

The nurses and staff took very good care of my mother and my family during the last week of her life5 stars

October 2015

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Karen M. Bickel

In a very difficult time in everyones life- they make it a little easier for the patient and the family-Hospice staff is the best!!

September 2015

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Christine Doris Owens-Bassion

July 2014

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Angel Delacruz

This is awesome

June 2014

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Kimberlee Moyer

November 2013

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Christina Coyne-Torres

October 2013

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Barb Calderone

September 2013

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Lynn Henk

July 2013

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Lisa Mcatee Gattone

June 2013

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Brett Samuel