Chartwell Grenadier Retirement Residence

July 2024

Google

Janice Dillon

Twice now, due to an urgent need to find respite care, I placed my 72 year old sister in the Grenadier. I put my trust in their qualified staff. And in Sharon King especially - the community relations manager who welcomed us and helped us navigate the process of becoming a respite resident. My sister Dot, has beginning stage vascular dementia, has always lived alone and is very anxious. She rejects the reality of her own aging, her own needs and her own cognitive decline. She argued about everything. She said no to us more often than yes. We her siblings were so tired. Miraculously, the welcome and care she received at the Grenadier, slowly over-powered her fears. In fact, Her second respite care visit was planned for 2 months but she chose to stay for 6 months! She became tortured about making a decision to stay or leave. She and I spoke with Sharon, who with her significant background with the elderly and her advocacy experience, was able to listen deeply. My sister almost never cries, certainly not in front of people, but she wept. She was able to speak about her confusion and terror at life. Dot lived it up the last few months she was there, and was confident entering the dining room. She participated in the great range of activities and benefited from the nursing and PSW care . She blossomed. She left having some new confidence in herself. Her issues remain the same, but she is not so paralized by her fears. She looks back with a sense of achievement and happiness. We are totally grateful for the Grenadier. And know if she needs respite care again, we would want her there. (Actually, we are hoping she will move in permanently! It would set our minds at rest)

July 2024

Google

Keisha Telfer

As Seniors REALTORS, we've had the pleasure of helping older adults downsize into the Chartwell Grenadier. From independent living to assisted living, the Grenadier offers a full spectrum of care that meets the diverse needs of its residents. Our collaboration with Sharon King, one of the Grenadier's retirement living consultants, has been exceptional. Sharon's deep understanding of what new residents want and need makes their transition stress-free. Her expertise is invaluable, and she's a skilled communicator. We also have the luxury of working with the entire Grenadier team, including their talented chef and the excellent housekeeping staff. Each team member contributes to creating a warm, welcoming environment. Sharon and the Grenadier team are committed to excellence, and it shows in everything they do. If you're considering a move to a retirement community that truly cares about its residents, we highly recommend the Chartwell Grenadier.

July 2024

Google

Nahida Kagzi

There is so much potential to grow in any department that you work. Our GM makes it possible..

May 2024

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Miriam Azimi

The best Chartwell staff they are very nice. And good management!

May 2024

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Marilynn Wong

On April 17, my St John Ambulance Therapy Dog, Mr Darcy, with a 2nd team (Michele & Harley) attended a very enjoyable Special event to interact & share stories with Grenadier Residents and staff in the spacious meeting area. Our TDogs could feel the love and joy shared - it was mutual! Thank you to the Residents for the generous donation to SJA to continue our charitable work.

May 2024

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T P

I don't know any other way to get this messgae across. I hear the seniors are facing evictions at this building. e SOMEONE PLEASE HELP THESE SENIORS ASAP. THEY DO NOT NEED TO MOVE WITH THE N13 NOTICE. THE OWNER CANNOT EVICT THEM. ONLY THE LANDLORD AND TENNANT BOARD CAN EVICT THEM IF IT GETS APPROVED. CAN A LAWYER PLEASE STEP UP AND HELP THEM AND LET THEM KNOW THIER RIGHTS. IF YOU LIVE THERE PLEASE SPEAK TO A LAWYER AND GET THE INFORMATION YOU NEED. THE LANDLORD CANNOT EVICT YOU. SO PLEASE DO NOT GET STRESSED OR START PACKING.THIS HAPPENED AT MY BUILDING AND THE LANDLORD LOST IN COURT.

April 2024

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Leanne Masellis

We recently participated in Chartwell Grenadier's Family Carnival Fun Fair and Open House. The event was very well organized and ran without a hitch. It was a great community-centred function and fun for all ages. The fair provided a chance for seniors and their families to tour the residence as well as learn more about senior community services. We were happy to be a part of such a wonderful day!

April 2024

Google

Alison Mahoney

My mom has lived at the Grenadier for four years. She has a lovely small apartment, she enjoys herself there, and she is very well looked after. At 96, she is thriving because of the good care she receives and the wonderful community around her. First and foremost, the staff are all kind, hard-working, professional and have great teamwork to provide support to the residents. There is a culture of kindness, professionalism and caring amongst the staff; they all know the residents and keep a watchful eye out for them. My mother's needs have changed over the years and the support for her has been adjusted to meet those needs. The food is fabulous, she eats three daily meals in the dining room. The activities offered to residents are excellent; there is a wide range of activities including daily exercise classes, music, and social activities. There is something for everyone, with many concerts scheduled each month. My mom enjoys talking with other residents, and the front lobby and lounge are great places to visit others. The residence is beautifully located close to High Park, the subway, a residential neighbourhood and local parkette, and shopping in Bloor West Village, so there are lots of places to go for walks. The buildings that make up the residence have outdoor terraces and there is a long hallway between the four buildings, which means that even on cold or rainy days, there are many places to roam indoors. I highly recommend the Grenadier retirement residence. It's been a wonderful place for both my mom and our immediate family.

April 2024

Google

Laurinda Amor

March 2024

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William Roberts

Our move to Chartwell Grenadier 5 months ago has been a very positive experience. Sharon, Donna and Paola went above and beyond to accommodate our time restrictions for moving in. There are so many positives....a friendly and caring atmosphere, a good choice of activities, delicious meals, and a great location with High Park and interesting shops nearby. Most importantly, there is 24 hour nursing response, and in the future continuum care when needed. We knew we had made the right decision when we started to refer to Chartwell Grenadier as home. Thank you to all the staff.

March 2024

Google

Sharon King

My mom lives at the Grenadier. She was afraid to move in initially as she thought she might be loosing her independence. She was surprised how much more independence she gained upon moving in. There are so many activities, lots of interesting people to talk to and share experiences with. No more cooking or cleaning, and great care. She needs medication administration and this has really helped since the Grenadier took over that piece. We don't have to worry if she remembered to take her pills. No more finding random pills on the floor or on the tables. Her diabetes has stabilized as a result too. The staff here are lovely, it is a very warm and friendly environment. You will feel it from the moment you walk in. We love the area as she can get everything she needs on foot and of course there is High Park. Beautiful. The Grenadier very multicultural. Lots of different languages spoken by the residents and staff. A broad age range, some not needing any care and some with various levels of care, all supported as needed. It has given my family great comfort to know they have a continuum care. My mom will never have to leave unless she chooses to. One of my friends parent who was in a different Assisted Living residence was very upset to find she was refused when she was ready to come back from the hospital. Apparently the care she needed upon return was not supported. They are not all the same. She was welcomed to the Grenadeir. This place is like a stationary cruise ship. Your relationship will blossom with your parent cause you get all the good stuff and the Grenadier takes care of the rest.

March 2024

Google

S Hoedlmoser

My father has been a resident at Chartwell Grenadier for the past 5 years. His comments follow. The Grenadier's location is excellent - close to High Park, Subway, shops and the public library. My apartment is roomy and comfortable. The support staff are dedicated, friendly, helpful and provide good service. These include Activities, Food Servers (table or tray service), Maintenance, Housekeeping, Front Desk Reception, excellent 24 hour emergency nursing response, new on site physician twice weekly, and Well Being checks. The program managers are kind, helpful, and keen to resolve problems or make improvements. The General Manager is pleasant, kind, and helpful. She is quick to respond to questions or conerns. The General Manager provided good management of service and protection of residents during the recent pandemic.

December 2023

Google

Anne M. Currie

Hi, Sharon: This was a landmark day for our Family. I'm sure Mum is going to be happy at the Grenadier and being back where she spent memorable times with Dad. Thanks so much for making today seamless - like drawing up the papers on the spot, dealing with Tom, etc. You belong in the Presidents Club! Sharon, Paola and Donna went 'above and beyond' to make sure our Mum's Medical Assessment was booked on a day that suited our Family the best. I cannot say how much the continued responsiveness, diligence & sensitivity means to us - especially while "navigating" this big transition. Thank you from the bottom of my heart! Anne et al.

November 2023

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Jane Skinner

My husband Doug and I moved into the Grenadier never having experienced anything like this before We have been so happy that we chose to live here. Our suite went beyond our expectation, the meals are excellent, we have made many new friends and the location is wonderful for shopping  and strolling along Bloor St or going for a walk in High Park. There are endless events going on in the spacious lounge and many patio gardens to sit and relax. The staff are all helpful and go over and beyond the call of duty. We really couldn't ask for more and totally recommend this as a Retirement home to consider either for yourself or a loved one.

October 2023

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Marc Dunn

Welcoming, helpful staff. Many events available to the residents. Highly recommended.

October 2023

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Adrienne Serrao

Interacting with the Chartwell staff was a wonderful experience. Truly appreciated their flexibility and care in organizing accommodation and a healthcare plan for my 85 year old uncle. Thought the building was clean and spacious. Both Lucy and Sharon, amongst others, attended to all of our specific needs as a family and truly went the extra mile to make it a positive experience. Thanks to the entire team!

September 2023

Google

Donna Knight

Our mother has been at the Grenadier retirement residence for over 5 years. She is so well looked after in Assisted Living. I must compliment the recreation staff. They ensure that our mother participates in so many programs, singing, exercises, games, entertainment and more. There is a monthly calendar that is published so we know what our mom has been doing and we can talk about that during our family visits. The wonderful, enthusiastic and talented recreation staff ensure that activities are modified to accommodate each resident's capabilities. Having the residents so involved socially helps to keep them active and improves their mental health. Thank you so much to the management team for their support of the recreation program at Chartwell Grenadier.

September 2023

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J A

My mother has lived at the Grenadier for almost a year. She had lived in a large condo building before, and enjoys having the sense of life around her as she walks in the hallways or sits in one of the lounges. At the same time she still has the privacy and independence that living in one of the Grenadier Retirement suites allows. We recently had a large family dinner in the dining room, and the food was excellent and the staff were attentive ad thoughtful (as the staff always is with my mother).

July 2023

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Sean Cookson

A truly genuine and caring staff. Incredibly thoughtful and helpful.

July 2023

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Fernanda Argudo

So happy to be part of Grenadier Chartwell team , where we work every day to make people's lives better with tons of love and patience . Being in Grenadier has given me a complete experience with incredible residents, lovely coworkers and family members. Thanks and be part of us!!!

February 2023

Google

Enza T

There is always something special about attending a retirement home tour. I walked into a beautiful retirement home in High Park area of Toronto. It wasn't the trees or walkway that made it special.. there was one thing that stood out to me...it was the residents. I walked into a home that was full of smiles. Every resident there was pleasant, full of life and was being attended too. This was my prelude to what was to come. It was refreshing to share a conversation with the General Manager Lucy, as we have the same values and beliefs. Luciana Vieira thank you for inviting me into your home. It was a privilege to see the magic that happens. The residence are truly blessed to have an amazing team that delivers quality ca

February 2023

Google

Rachel Richardson

Recently (before she passed) our mother - Joyce Elizabeth Hopkins - moved into the Assisted Living portion of The Grenadier Retirement Home which, although not advertised, when the time came also provided pallative care to her. By policy, Grenadier believes each resident has control over their own space, therefore it was possible for us to spend the night(s)with Mum in the unit. I believe this gave her much comfort. On move in day we essentially placed familiar items all around her, recreating the home she had left. Grenadier also wrote letters of support. These letters were essential in allowing my sister to cross the U.S./Canada border. Covid rules mandated that she stay in one place and that place needed to be with Mum. Again we were grateful. As for the PSWs and nurses on her team each and every one was both heroic and an angel. Not one sat down from the time their shift started until the time they left. Feeding (3 meals a day 1 morning snack and 1 afternoon snack), talking and checking in with every resident every day, taking residents to activities and back, laundry, exercise and a host of other responsibilities that happened on a daily basis I believe that if the PSWs were paid three or four times the wages they earn now they have truly earned every penny. These people are, after all, Grenadier's Front Line Workers. Honestly, having heard multiple horror stories of seniors in LTC buildings at the beginning we all had reservations. By the end of her time at Grenadier we all had peace of mind; knowing Mum had been well cared for each and every day, seeing the respect shown to Residents by all staff combined with The Grenadier's emphasis on activities, infection control and cleanliness meant a lot. Knowing she was safe, medically tended to and living in a clean environment gave us all tremendous peace of mind. I only hope a copy of this review finds itself placed in each and every one of the team members' files that worked with Mum. We are and were well satisfied with the care given. (Joyce E. Hopkins resident A501 2100 Bloor Street West. March 'til October 2021) Joyce Hopkins Died and sadly mourned at age 95 October 2021).

December 2022

Google

Ten Sang

A place where we become one family, ever since, I have reached in Canada in 2021, I have joined Chartwell Grenadier as a PSW, then worked towards getting UCP certificate ( as I am an international RN). At present I work as a RPN and I am proud to be working there. The residents are my family, and we treat each one of them like our own parents or grandparents. Always look up to my colleagues who are so passionate about their job, more of a like habit . It's like taking care of your own parents, since my parents are away from me. My mom would always say on our daily talk after my work, to continue to be kind towards all the people especially, to the senior citizen, who needs our care and support. And I am glad to have such opportunity where I can help others. Tenzin

December 2022

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Michael

May 2022

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Karen Cohl

My brother lived at the Grenadier for 3 years and I was very pleased by the quality of life he was able to maintain there. The general manager, Lucy Vieira, is superb. She is highly skilled, compassionate, approachable, and a great problem solver. Both she and many of the staff went over and above to help my brother have a good experience. The location is also exceptional. My brother loves nature and being outdoors, so it was ideal to be right across from High Park. He also liked having access to the shops on Bloor Street and quiet neighbourhood walks. Being close to the subway made it easy for friends and family to visit. Choosing Chartwell Grenadier turned out to be a great decision!

February 2022

Google

sydney ellero

I was a co-op student at Chartwell Grenadier for 6 months and had a lovely experience! Staff were amazing and friendly. The programs are so fun to run and residents seem so engaged. It is an amazing quality of life they are providing for seniors. It has changed my career path and influenced me to become a social service worker for the elderly. I hope one day I will get to work in a place as uplifting and great as this experience.

January 2022

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Cris H.

Our mother lived at the Grenadier for 12 years. She chose to move prior to Chartwell's purchase of the location. At that point everything started to slip. It was evident that they were only concerned with profits over the care for the residents. The deck used by residents fell into disrepair but they built a deck that was too hot to use due to the sun position. It seemed that aesthetics were more important than functionality for seniors . There are too many examples to list. A few employees do a great job and genuinely care, unfortunately that doesn't make up for many shortfalls that are caused by a corporation that is more concerned with shareholder returns.

July 2021

Google

Susan Mahoney

I am grateful for all of the care and concern the staff at the Grenadier have shown throughout the pandemic. Whenever I go in to visit my 93-year-old mother, I am struck by the kindness of everyone I meet. This is particularly meaningful because I know that at the same time, all of the staff members are worried -- about the health of the residents, about their own health and that of their families. I am also grateful for the Grenadier's humane policy of allowing essential family care-givers to visit, and ensuring that we were vaccinated. This has made a huge difference to my mother's mental and emotional health throughout the lockdown. The Grenadier is also blessed with an excellent, creative chef, resulting in meals that are varied, made with fresh ingredients, and very good. We are anxiously waiting for activities to be resumed now that all residents and staff have been vaccinated. But while we wait, I know that my mother is safe and being well cared for. That's a huge relief for all of us.

November 2020

Google

John Smith

I simply cannot say enough good things about The Grenadier Chartwell, its staff and its culture. After looking into the Grenadier for my elderly Uncle before Covid took hold, we decided to pause and see where this was all headed. Come October 2020 we reached out to find that there hadn't been a single outbreak due to the protocols in place and so we moved forward. It wasn't long before a lovely, one bedroom unit became available and my Uncle moved in happily on December 4th. The team at the Grenadier made everything about the transition as smooth and seamless as possible and our family can all rest easy knowing what good hands our loved one is in. As an essential caregiver visitor, I have been able to visit regularly throughout and have seen how well my Uncle is cared for and how much he is enjoying his new residence; he's especially impressed with the food! Frankly, the benefits are too numerous to mention here but suffice it to say that it is a well run, caring, transparent example of what all seniors residences should look like. Thanks and appreciation goes to each and every one of you who have made my Uncle feel at home and for the diligent efforts to keep all the residents safe and healthy. You should be very proud of yourselves, I know I am!

October 2020

Google

eric wrate

I wanted to express my great appreciation for the time I spent at Chartwell on Bloor Street. The Staff there are incredible and go far more than anyone could expect. Just take a look at their monthly newsletter. Not many places could match the dedication that all staff provide, with great enthusiasm. I miss many of the people I came to meet there. I'm sure they all in the very best of hands and I wish them well. Eric Wrate (ex Residence).