Legend at Council Road

February 2024

D Hendrickson

Legends has a very good facility providing five care levels. If a person requires care at levels one, two, or possibly three, the facility, personnel and residents are top notch. Levels four or five are needed, there is not enough staff or proper training to provide adequate care wo family aid or full time hospice. Sign on the front door states the facility is locked during the evening and a visitor must push a button to request entry. While my mother was here the door would not shut properly and lock would not work. The Director told me it was being worked on. Often I walked in after hours without getting 'buzzed' in. After mom passed I continued to periodically check the front door. It was not in proper working order in December of 2023 but starting Feb 2024, the door was locking as intended. 07/22/23 Mom got a pain patch at 10:05. The med tech, F__, said that mom’s norco was showing as discontinued. Mom was in severe pain not having a pain pill since 20:00 on the 21st. I contacted ADN 10:38, left a message and she called the Med Tech. He sent a photo of the med chart. ADN verified with Boomer Pharmacy that Norco was active, instructing F__ to administer dosage. Mom got her pill at 10:50. The explanation how this happened was F__ computer didn’t sync with main computer . Never got an answer on a resolution. 07/24 I visited at 17:15, my sister’s notes indicated mom got pain pills at 10:20. Around 20:10 I checked with the Med Tech to learn last dosage but was unable to locate the tech. At 20:38 the Med Tech returns, mom gets her meds at 20:51. At 21:16 ADN calls and we talk. ADN explains the two hour window for the 8 Pm meds, from 19:00 to 21:00. Later the Med Tech explains Mom had gotten her pain pill at 14:00 prior to the 20:51 dosage. 07/27 05:30. Mom called asking to get out of her chair and into bed. I went and spoke to the aide. Aide said mom was too weak to stand and transfer and asked me to help. I explained mom was susceptible to skin tears & couldn't be lifted by the arms. Lifting by mom’s waistband we got mom into bed around 0600. We repeatedly told staff to not grab or lift her arms. Based on the number of tears, this information was not properly spread to the staff as they continued to lift mom by the arms. 07/29 Aide struck mom’s arm on bathroom door frame, tearing the skin in two places. Hospice rewrapped the inadequate bandaging done by the aide. Approx. 15:40 my sister visited, found mom soaking wet in urine. She got mom cleaned up. 07/30 My sister got a call from DN between 2200 and midnight, stating that mom had awakened the man in the room next door by banging on the wall. DN requested we stop mom from banging. My sister went and found that mom was without access to her pull cord & was using the remote control for the bed banging the wall to get the staff's attention. They noticed but contacted the DN whose response was to contact us, rather than actually directing someone to see what was happening in that room. 08/06 Hospice had put mom on a status of two-person assist. During the entire day the only staff that came in the room was to administer meds. I learned later Two Person Assist indicates a patient should be checked every two hours to see if they need food, water or to use the bathroom. Again, there was a mix up with the pain pills . Mom was on a six hour scheduled pain pill with a As Requested pill on a four hour window. Somehow the scheduled pill was changed to four hours. I was told Boomer Pharmacy made the mistake. Mom was over medicated and sleeping constantly. I contacted hospice and they contacted the DN to get it changed. I stayed to 01:30 to insure that mom’s pain medication was properly scheduled. 08/07 09:00 I discuss with DN the status of mom’s care, pain medications mixups and how nobody checking for 24 hours. Without us mom would have been overmedicated & ignored. DN notified aides to set watch alarms every two hours to check on mom. Until my mom passed the next day, staff were moving mom, changing her, checking her every two hours.

March 2023

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Keith Moore

My parents moved into Legend at Council Road in January, 2021. Despite staff turnover, I believe the care they have received has been exceptional. The menu selections need improvement. But, I realize they have had turnover, and they are making positive changes. I’m looking forward to the finished product. Through the changes, the one thing I knew my parents could count on was Health Care Director, Stephanie Petty. She has been so kind and caring with my parents. And I can tell her kindness and caring are genuine. Sadly, my father recently passed away. Despite her busy schedule, Stephanie made sure she took the time to attend Dad’s funeral. That’s just who she is. I know Mom can ask anything of her, and she will do all within her power to accommodate her. I am pleased with the overall care my parents have received. And I would not hesitate to recommend Legend to others looking for a quality Assisted Living experience.

March 2023

Google

Tina Brawdy

We have been a part of this community since Oct 2022. We could not ask for better care for our loved one than what is received by the Director of Nursing Stephanie Petty. She has the gift of making each resident feel like they are very special. This only comes with a heart and passion for what you do. She is very knowledge regarding senior care. Stephanie has a great staff under her and we so appreciate the care Nareita continues to give. However even though it is a beautiful facility with wonderful rooms and well kept, you can’t judge a book by its cover. The kitchen staff/chef seems to be a revolving door which in turn means meals have not been consistent and not the 5 Star Gold Leaf Dining we were told during the tour. Many times residents are told simple ala cart items are not available, which residents should be able to order at any meal.

February 2023

Google

Kari Harris

We moved my dad in to Legend at Council Road about 4mths ago. The staff is great. Stephanie, the heard nurse, is wonderful. She loves the residents and their families. Stays in close communication with us even outside of "office" hours. Tommie the Director is great! She has a true passion for making sure the residents and families are well informed. They have gone above and beyond to help us know what is best for our dad. The reason for 4 stars and not 5. I will be honest, nothing is perfect! It doesn't matter where you put your loved one. I do believe he was getting the care he needed. We have to remember we moved him into a facility because we can no longer take care of him. At home nothing would be perfect either. We are thankful for the staff. Kris and Harmony work with the residents in memory care. They are so kind and helpful. Very sweet to my dad.

January 2023

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Steven Warren

I looked for a place to move my mom to and decided on Legend at Council Road. I knew I wanted a place that would assist my mom who was almost 99 with day to day physical help. My mom's mind was sharp, so I also wanted a place that had friendly staff and residents. I could not have been happier with Legend at Council Road. I was able to visit her everyday and feel blessed that we had good times together. I would recommend Legend at Council Road for the staff, the facility and the residents.

November 2022

Google

Narneita Shaw

I have been with the company for almost 60 day's I haven't called in not once, I've actually picked up more than anything because I love not only the passion that God gas given me but the company as a whole and the Mission that We stand for. I TRULY admire and Appreciate Stephanie Petty for her Passion, Drive, OBEDIENCE and Caring heart not only for her residents but also for the staff, families and vendors. I TRULY believe that GOD has sent me here not only for more experience but also to Grow Within the Company itself. Thank you for everything but especially for being an reflection of Christ JESUS in all that you do and stand for.

October 2020

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Mark Hollingsworth

Outstanding caregivers and facility!

October 2020

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Samantha Husong

The facility was immaculate and far exceeded my expectations. Everything was clean and smelled wonderful. The staff was welcoming and friendly and were able to answer all of our questions. The rooms are good size and the community options were outstanding!

March 2020

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Anthony Reyes

Positive atmosphere, great employees, caring and attentive.

March 2020

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Anne Everhart

Legend is amazing!! They have helped get my In Laws the care they need and have kept in constant contact with me in regards to their healthcare. I would reccomend Legend on Council to anyone needing assisted care

March 2020

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Alyssa Woods

Amazing atmosphere and such a caring staff! The nurses are very attentive and will always go that extra mile. Couldnt ask for a better director, great management.

October 2019

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Heather Knott

This is a great place to work!!!!

April 2019

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Jim Benson

The staff was very helpful with our family to make the difficult transition from a home of almost four decades to the Legend At Council Road. Obviously, this was a tough move, made much easier by the caring employees. The community is an active one and all were extremely helpful in getting a new resident comfortable in their new surroundings. Our loved one has been at Legends for a year and she is enjoying her new life more than we could have ever imagined. She is very well cared for, which was our number one goal.

February 2019

Google

Kay Jenkins

We recently moved my Mother-in-law to Legend at Council Road. The staff has been excellent and very helpful getting her transitioned. It is a learning experience for all of us and they have been there to guide us through the whole process. It is a very pleasant, loving atmosphere! Couldnt be happier with our choice!

January 2018

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Vanessa R

July 2017

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Debra Arnold

The activity directors in both assisted and memory care are the most caring and committed people to this group of seniors. They have a keen understanding of dementia and work their hearts out. My mom has been in five different living settings and this one is superb