Palmilla Senior Living

April 2024

Google

ContinuLiving LLC

As senior care and transition advisors, we have had the privilege of collaborating with Palmilla Senior Living and can confidently say it stands out as an exceptional community. Working with Marcy Reames has been a remarkable experience. Her dedication to assisting and educating new residents is commendable, and her responsiveness is unparalleled. Palmilla offers a vibrant array of senior living options, including independent living, assisted living, and memory care. Each option provides an enriching and supportive environment tailored to the diverse needs of its residents. We wholeheartedly recommend Palmilla Senior Living to our seniors, assured in the knowledge that they will receive excellent care and an engaging community experience.

November 2023

Google

Devin Cannady (DevinC)

My Dad was a resident at this facility for just over 3 years…My Dad suffers from dementia and we found their high and regular employee turnover to be challenging to his mental condition…Several of the facilities daily care staff was very pleasant to deal with, however we found upper management on both the local and national level to be very challenging to deal with. When we decided it was in my Dads best interest to relocate and gave notice of termination personalities changed quickly…At final walkthrough, we were notified of "excessive carpet wear" for a path from the bedroom door to the side of the bed…The carpet was never steam cleaned, rather we were assessed a complete carpet replacement cost after years of unattended wear…Replacement costs were not presented upfront, rather they were provided at time of move-out of which we were expected to pay their presented costs in full in order to close out our lease. My Dad ended up being in the hospital, then rehab for over 30 days…The lease had a clause stating that leasee is responsible for all costs associated with rent and care regardless of whether they are performed or coordinated in their absence…While I understand a facilities overhead, I feel that it would have been fair and equitable to provide a small amount of financial assistance with items such as medication management and care level services when these services were not performed or coordinated by care staff while a resident is away from the facility due to a medical situation. When the situation arose, I found it very challenging to get in touch with out of state corporate management and when I finally tracked down a contact I had difficulty getting a return phone call…The local facility CEO was not respond to e-mails and once I finally reached a corporate representative he was very inconsiderate and made no significant effort toward resolution. All in all we found this facility to be very corporate oriented and financially driven…We feel we did not receive the services or level of care presented in marketing materials and found on the companies website. I recommend anyone looking at this facility perform a thorough review of the lease before signing.

March 2023

Google

HeatherMike Galto

We just placed my father at this location. We love it, even being there only two weeks when he walks downstairs everybody calls him by name and makes him feel good. I would definitely recommend.

January 2023

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Regina Cooper

January 2023

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Hannah Jacobs

Highly recommended. Lovely. Safe. Awesome staff, who is there and helps. Maintenance is unbeatable.

July 2022

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Shawn Canada

May 2022

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Donna Karson

Hard to find a place that will do the little things to care for a loved one, but Palmilla does. Have experience with a casita for my mom and aunt, and now my mom in Memory Care. It's all been very caring, and as good as we can ask for. Warm, loving staff. Helpful, communicative. No one wants to have a loved one in assisted living, but if we must, in Albuquerque, this is the place to go. My brothers and I are very happy with Palmilla. Thanks!

May 2022

Facebook

Dardella Hagen

I just started working here I am so impressed

October 2021

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Frances Horton

January 2021

Facebook

Marcy Jewel Reames

Palmilla Senior Living is the very best Senior Community to work for, our staff are all so friendly, professional & compassionate resulting in so many smiles. Our Residents truly are our extended family

December 2020

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Billie Sue Park

Field trips, when flu is over so we can go places

August 2020

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Anonymous

I looked many places and Palmilla was by far the best option the staff was supportive and the entire move-in process went smooth. My mom loves her beautiful apartment and she is really happy and is meeting new friends! Huge kudos to the staff at Palmilla they were amazing and very welcoming and friendly and they answered all my questions.

July 2020

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Erik

The staff is amazing! They truly treat their residents like a member of their own family. Lizz, Wellness Director, is on top on everything and can discuss resident care at the drop of a hat.

June 2020

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Barbara Padilla

With very few exceptions the care my mom has received is amazing! We are constantly in contact and managing her needs while being in quarantine!The care team is exceptional with my moms specific issues. Kaitlyn is just one of many rockstars at Palmilla!

April 2020

Google

Nancy Holt

I cant say enough about Marcy Reames and the support I received from her when I not only once, but twice, considered moving my folks moving into Palmilla. The decision to move them out of their home and into a place where they would be provided more support and help was a very difficult one to make...especially with parents who in no way wanted to leave their home. The guidance and support provided me by Marcy was outstanding. She was extremely understanding about my situation and helped guide me.

February 2020

Google

Deirdre Murphy

I love living here at Palmilla! Im in assisted-living and the staff are fantastic, always helpful, kind and understanding. There are plenty of activities to participate in! Different movies every day. Lots of social activities!

February 2020

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Curt Garner

My mom was in memory care for her last months. I found the staff to be both caring and very competent. These folks know their residents! I could talk to anyone on the floor and they knew whether she had eaten or not, whether she was having an off day, and if there were any particulars that I should know about. I always found that she was well cared for, and it didnt matter when I popped in or which shift it was.The thing that made it special was the sweet talk that I heard multiple times just before entering her room when staff was combing her hair and getting her ready to go for the day. All told, given the situation, this was a really good, and very positive experience for us and a place I would highly recommend

February 2020

Google

Jennifer Mitchell

We have multiple clients that live in Assisted Living and Independent Living at Palmilla. They are extremely happy. We go do visits often to make sure they have everything they need, and as an owner, I am always very impressed with Palmilla. Everyone is friendly and welcomes you when you are there. The food is really good, and we love to help them when they do their activities and events with their residents.

February 2020

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Vicki Y

I have been talking with Marcy for over a year about moving a parent into assisted living. She is responsive, thoughtful and kind. She made a challenging situation considerably less so. Looking forward to the opportunities that Palmilla has to offer.

February 2020

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Lois Culler

The staff at Palmilla became like family to Mom and me over the past 14 months. I always knew she was well cared for and I didnt need to worry about her safety. Many times they brought her meals. I could call anytime and ask to talk with the med techs or caregivers. They always gave me time to ask questions and never made me feel like I was interrupting. Quite a few times they helped search for lost hearing aides or shoes or just checked on her for me when I couldnt reach her by phone. Moms final week in Memory Care was such a good move! Mom was at peace and content when she passed because of the extra care. I will be forever grateful to so many of the staff.

December 2019

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M G

I absolutely love the staff here, they are amazing with my grandmother. They care and it shows. They do everything that can and will go above and beyond to help those that are not demanding entitled a**hats (Im referring to the families, not residents).

November 2019

Facebook

Lois Culler

The staff at Palmilla became like family to Mom and me over the past 14 months. I always knew she was well cared for and I didnt need to worry about her safety. Many times they brought her meals. I could call anytime and ask to talk with the med techs or caregivers. They always gave me time to ask questions and never made me feel like I was interrupting. Quite a few times they helped search for lost hearing aides or shoes or just checked on her for me when I couldnt reach her by phone. Moms final week in Memory Care was such a good move! Mom was at peace and content when she passed because of the extra care. I will be forever grateful to so many of the staff.

October 2019

Google

Carl Routson

The employees, especially Misty, went out of her way and put extra effort into taking care of my needs while I was in the hospital. She assisted my wife during this time with administrative needs. She even called me once I was out of the hospital to keep me informed and see how I was doing. i can thank Palmilla for having the foresight of hiring such dedicated, sympathetic and talented employees. It allows me to know that I picked the right place to live. Thank you.

August 2019

Google

Nina Bruce

My Mother had been living at Fairwinds for about 5 years. Repairs in her apartment were not fixed as promised. The nursing staff was not consistent in regards to dispensing of medication times. My mother was even given the wrong dosage of medication at times. Went to Palmilla, just walking thru those doors there was a positive energy about the place. We were greeted by all the staff, as well as the residents. We got a chance to eat lunch while we were touring the facility. The food was acceptable. The whole environment was bright. Had a chance to talk to some of the residents and not one had anything negative to say about the facility. Should of made this move to this facility a long time ago.

July 2019

Google

Sally Mayeux

My husband has multiple health issues, and recently moved to Palmilla Senior Living. As a frequent visitor, I am very impressed with the consistent caring attitude, patience, and kindness of EVERY staff member.

February 2019

Facebook

Deirdre Murphy

This is a fantastic place! Im am so very pleased living at Palmilla. Lots of fun activities. The caregivers in Assisted Living are just wonderful.

June 2018

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Justine Maldonado

Everyone at Palmilla Senior Living is kind and helpful. Their building is clean and well maintained. The memory care section was extremely impressive and the residents looked happy and well cared for.

June 2018

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Chuck Furstenau

I cant say enough good things about the people at Palmilla. They have treated my Mom like she was their own mother. Easy to work with, they have the residents best interests at heart. The memory care staff have been wonderful. Liz and the others have been a true blessing. If youre looking for a place for your loved one, know they will be treated very well at Palmilla.

August 2017

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David Glenn Boyer

We enjoyed our visit and were impressed with the Pamilla facilities and staff. We plan to stay in our home for now. however Pamilla Senior Living is high on our list of options.

August 2017

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Bob Kidera

My mom has been with Palmilla about 2 years. They are wonderful. I would to thanks Anne Breen in particular for her good work and caring spirit.

July 2017

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Ivy Mueller

After visiting many assisted living facilities in town we discovered Palmilla Senior Living for my grandma with dementia. The entire time she was there she was always happy. The entire building is always bright and lively. The food and dining room is wonderful. She never once complained about being there. Every one of the staff either working with her directly or not was extremely caring. We noticed very little turnover in staff and the care coordinator, Lizz, was incredible the entire time. Both assisted living and memory care were exceptional. The gang at Palmilla made my grandmas time there enjoyable and exciting and it was a great experience for our entire family.

March 2017

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Dianne Cook

I am very pleased with the Memory Care Unit at Palmilla. We have a terrible experience with another facility and were concerned when we first moved mom here because there were 3 directors of the unit in 3 or 4 months. However, Pat, the current diector has been at Palmilla over a year. She has gotten the progam running smoothly, deeply cares about the patients, and is extremely professional. Thank you Palmilla for hiring a skilled professional. D. Cook5 stars

August 2016

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Jack Fussell

Visited here for a couple of days while crossing America for the Alzheimers Association. The bottom line can be found by speaking with residents. The residents love the place, the staff and the food.

April 2015

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Michelle Bunzel

As a Home Care PT for Advantage Home Care & Hospice, I see a lot of assisted living facilities. This one is gorgeous! And they offer so many activities, they have 3 different schedules to keep track of it all. I, as a PT, especially like that Palmilla offers multiple exercise classes, daily. The Palmilla staff has also demonstrated that they have a strong commitment to keeping their residents functioning at the highest level of independence as possible by offering free wellness screening to help identify potential problems before they become real mobility issues. The staff is very friendly and very helpful whenever I have a question, and I have observed staff on many occasions interacting w, their residents in a courteous, respectful, and helpful manner. I have not had an opportunity to try the food, but everyone Ive spoken to says its great, too! I would definitely recommend Palmilla.