HeartFields at Cary

May 2022

Google

Gail Marold

While we did not ultimately choose Heartfields for my parents, my experience with McKay Valanejad in Sales at Heartfields was excellent. She carefully listened to my concerns and gave me advice that turned out to be a literal life-saver for my mother!!

January 2022

Google

Hazel Kearney

May 2021

Google

Karen Boat

My parents moved into HeartFields at Cary January 1, 2021 after residing in the mountains of North Carolina for nearly 25 years. Dad was in poor health when they moved in and my mother had her own separate medical issues. I had a very short time line within which to find an assisted living facility that I felt comfortable moving my parents into in the midst of a pandemic. Thank God for McKay! She spent more than 2 hours on the phone with me during our first conversation answering the multitude of questions I had and answering every one of them leaving me feeling very comfortable even without being able to visit the facility. A few days later she took me on a virtual tour of not only the unit my parents would occupy but the rest of the facility. It was not a hard decision to make at this point. So many other facilities wanted to separate my parents into two different sections given their health concerns and Heartfields was one of two that would keep them together. Once again, I would like to reiterate how short of a time line I had and McKay was on the phone numerous times every single day getting the information she needed from the Rehab facility my father was at in the mountains so that we could move my parents in at the same time. She is nothing short of a miracle worker. She literally moved mountains. Once they were moved in, unfortunately - due to dads poor medical state - he spent more time at the hospital than at Heartfields. The staff could not have been more helpful and responsive. Then I met China - words can not describe how amazing this woman is. She runs an extremely tight ship and holds everyone accountable in every aspect. She went out of her way many times during issues with my dad to make him comfortable and happy. There are so many others that did the same, to name a few - Freida, Brittany, Nicole, Curtis and so many others. Unfortunately dad lost the battle and his passing was handled with so much grace and dignity at Heartfields. My father was a very personable and charming person and I have never seen so many people so visibly so broken up by his passing. Heartfields residents truly become family. Moving forward we were very worried that shortly after moving in and after loosing my father, my mother would have to move to a different section of Heartfields. Thank the Dear Lord for China, McKay and Jennifer, my mother was able to stay in the same unit she and my dad occupied and is still there to this date. I could not ask for better care for my ailing parent. I can not say enough wonderful things about Heartfields. It is extremely well staffed. They are incredibly compassionate and professional. If there were more facilities like Heartfields maybe so many would not be reluctant to Assisted Living. No intentions of ever moving my mother. Love Heartfields at Cary!

February 2021

Google

Terry McNutt

Heartfields at Cary Assisted Living is an amazing, clean, and comfortable home for senior living. The staff, from admin to nursing care, go above and beyond for the seniors. My mother recently moved in under difficult circumstances, and she has been treated with tender care and empathy. China, the director of resident care, is compassionate and understanding to her needs. Heartfields at Cary Assisted Living is a clean, attractive, peaceful environment, that is easy to navigate for elderly people. It feels like a family, and the staff are always friendly and supportive - they clearly love what they do and I feel my mom is getting the best possible care! Thank you all for being so wonderful and welcoming her with open arms!

November 2020

Google

Jason Bevins

Wonderful Community and Staff. Executive Director,Jennifer and Sales Director, McKay do a great job. You can tell that they care about their community and their residents.

October 2020

Google

Ellen Mundt

I placed my mother in Heartfields several months ago and I am totally satisfied with the care she is receiving. Everyone is caring and compassionate. The staff shows that they are very concerned about her well being. The first time I went to visit I found her in an exercise class, something before now she would never even be in the room for. The activities director is wonderful, always engaging the residents. They even do manicures every Monday. I was told I could meet the group at any outing saving me from having to provide transportation for her to enjoy things outside the facility. I have attended a luau and Halloween party and cant wait for the holiday party. I really appreciate the staffs effort to be sure the family is involved in all aspects of the residents life. I would and have recommended this facility to others.

June 2020

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Tania Hinton

March 2020

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Anne

My grandmother lived in the Memory Care unit (referred to as BTR) at Heartfields of Cary. While she was living in the BTR, we had concerns about the amount of stimulating activities available for the memory care residents. In my experiences visiting my grandmother, I did not see any activities taking place in the BTR. This was one of the reasons that we decided to move my grandmother to a new facility. However, on my exit meeting with the Heartfields Director, she seemed to take our concerns to heart and promised change. She reassured me that she would personally ensure that residents do receive the promised activities in the future. While we did feel the amount of activities were lacking, we were pleased with the physical care provided to my grandmother by the care staff. The majority of the staff were caring and loving towards my grandmother, and a few of them have even made plans to visit my grandmother at her next assisted living facility. I would just suggest that you ask and check to ensure your loved one is participating in regular stimulating activities while living in the memory care unit.

April 2019

Google

Sharon L

If you are looking for a place for your loved one, no need to look any further than Heartfields of Cary. It lives up to its 5 star reputation in every way. Moving my mother from Florida to NC was not an easy task and Heartfield staff, particularly Sarah Tirey, was very supportive and helpful. This was not just a "sales tactic" - my mother has now been there for several months and I continue to get the warm and caring support from Sarah and everyone else who works there. I could not ask for a more attentive staff for my mother - they offer her constant hugs and affection and figure out ways to keep her happy. I also like that they pay attention to detail - she is always well groomed with coordinating clothes. I'm very happy with my choice of facility and the fact that I'm willing to drive 35-40 minutes each way to visit her almost daily is testament to that.

April 2019

Google

Randy Gibbs

My mother moved in here and so far it’s great. Despite a glitch on move in day, management stepped in and made it right. I left feeling like she was in good, caring hands.

April 2019

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Linda Clark

Heartfields has become a second home not only for my mom, but for me too. The staff is so caring and compassionate. Communication on all levels is excellent; if a request is made, I can rest assured it will be handled.

September 2018

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Susan Mccreary

My dad has been at Heartfields Cary over one year. I feel he is in a safe and caring environment. One of the most noticeable assets is the consistent cleanliness of the building. It is comforting to know my dad is well taken care of.

May 2018

Google

Gail Jones

September 2014

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Molly Picha

September 29, 2013 Our family would like to thank the entire Heartfields staff for the compassionate care they extended to my mother, who passed away September, 2013. She was a resident of the memory care unit but had originally been a resident of the larger facility. . The kindness and support of all the staff was superior. My entire family was treated with encouragement and warmth during my mother’s final days. Everyone was extremely understanding and patient with our questions and concerns. The medical technicians explained in detail what medications my mother was taking and the purpose they served. Actually the medical technician was the woman who called us to let me know that my husband and I should come. We live in Colorado so she wanted to allow us the time to travel. The staff had contacted Hospice to assist us in making some difficult decisions. The medical staff at Heartfields worked with Hospice to coordinate the medicines so that our mother was not in any discomfort. The cleanliness of the residents’ rooms and personal care was always very high. My husband and I commented on several occasions that my mother was constantly well cared for and her room was always clean. The staff took great care in grooming and dressing her. My mother always had her hair cut and combed and her hands and face clean. She was treated with tenderness and patience. We had seen on countless visits that the interactions between the staff and residents were always positive. Both of us were constantly in awe of the kindness and compassion the staff showed to all of them. It is a difficult and emotional decision to seek help in caring for one’s aging parents. Heartfields makes the transition much easier. Each resident is treated with respect and dignity. Up until the very last moment my mother was lovingly cared for; one staff member stayed past her scheduled shift to be with us. We were touched beyond words with her decision. Every option of my mother’s care was discussed with my family. We were totally involved in her final days. We were treated with privacy and compassion. We all felt that the staff made our final time with my mother positive and more meaningful. It is not an easy role to play and we were not sure what to expect. I know that the entire staff made us very comfortable and helped us make heartfelt but difficult choices regarding my mother’s care. We are very grateful to everyone at Heartfields. Thank you. Words cannot express how we feel about Heartfields. I felt that I must try. My husband is quite sincere in stating that we hope we experience such tenderness when we reach 89. We know now what to look for in a residential facility. Again thank you all for making this sad experience a positive and compassionate one as well. We all agree that the staff truly made a huge difference in my mother’s final years. That knowledge helped all of us through this difficult time.