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About The Residence at Freeman Lake
Imagine having more time to do the things that make you happy: catching up on the best-seller list, getting out to the theater with friends, learning a new language, or just relaxing with the people you enjoy. Imagine life without the worries and stresses of maintaining a home. Imagine you being you again. This is the life that awaits you at The Residence at Freeman Lake.
Our charming Assisted Living and Memory Care community, located in North Chelmsford, puts a premium on service and hospitality while providing a wealth of amenities to make life easy and enjoyable.
Serving North Chelmsford, Chelmsford, Dracut, Lowell, Tyngsborough, Westford, and other fine Merrimack River communities.
The Residence at Freeman Lake Living & Care
Assisted Living
Assisted living residents at The Residence at Freeman Lake have access to a complete range of care services. Every senior receives care that is personalized their individual needs. Staff members will work with you, your family and loved ones to determine how much care is needed. Finally, we'll design the perfect program that will provide the care you need, while still allowing you to be as dependent as you want.
Memory Care
We have a simple philosophy founded on empathy, mindfulness, and expression. Our Memory Care staff lives this philosophy every day in the The Residence at Freeman Lake Reflections program. Every day we encourage our residents and grow their experiences through meticulously planned and diverse care programs. We do our best to empower their independence and restore their desire to express themselves as individuals and thrive.
Respite Care
Our community gives potential residents the opportunity to see what we're all about with short-stays, also known as respite. You get to experience the amenities and services that our senior living community offers without a long-term commitment. Respite is also a great option for families and loved ones who need to travel, but want to make sure their loved ones are being cared for.
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The Residence at Freeman Lake Amenities & Services
Your apartment here is more than a beautiful, private sanctuary. We spoil our residents with amenities, services, and features that you'd expect to find at vacation resorts. Some of the amenities that our residents enjoy on a daily basis include: Movie Events, Music Programs, Social Gatherings, Clubs & Events, Social and Recreational Programs, Spiritual Programs, Wellness/Fitness Programs, All Day Dining, All Meals, Culinary Chef, Restaurant, 24-Hour Security System, Emergency Call System, Handicap Accessible, Activity Room, Beauty/Barber Shop, Exercise Room, Green Space, Library, Lounges, Pub/Sports Bar, Theater Room, Walking Paths, and plenty more!
Ready to see what we can offer? Call (800) 755-1458 to speak to a friendly advisor.
The Residence at Freeman Lake Location
The Residence at Freeman Lake
4 Technology Dr, North Chelmsford, MA 01863
Pricing & Availability
(800) 755-1458Available Living Options
- Assisted Living
- Memory Care
- Respite Care
Contact Us to Get Pricing & Schedule Tours
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(800) 755-1458The Residence at Freeman Lake Frequently Asked Questions
How much does The Residence at Freeman Lake cost?
The Residence at Freeman Lake determines pricing based on the type of care provided, such as assisted living, memory care, or respite care. Costs are calculated using care type, supervision, staffing, and the support required. Optional services like meals, transportation, and specialized support may impact the total cost. Call (800) 755-1458 for customized quotes and tailored pricing.
Does The Residence at Freeman Lake accept Medicare or Medicaid?
Assisted living, memory care, and respite care are generally not funded by Medicare because they focus on long-term non-medical support. Medicaid, however, may provide financial assistance for these services through programs that vary by state. Eligibility and application processes can be complex. For personalized guidance and an accurate assessment, call (800) 755-1458 to consult a professional senior advisor.
What kinds of senior living and care is available at The Residence at Freeman Lake?
The Residence at Freeman Lake provides assisted living, memory care, and respite care programs to meet the changing needs of seniors. Assisted living fosters activity and connection, memory care ensures specialized cognitive care, and respite care offers short-term relief for caregivers.
Is there a waiting list at The Residence at Freeman Lake?
Available units at The Residence at Freeman Lake change frequently. Call (800) 755-1458 to connect with a senior living professional about openings. The waitlist system accommodates those interested when units are occupied.
Are tours available at The Residence at Freeman Lake?
Explore The Residence at Freeman Lake during a personal tour. Schedule your visit by calling or completing the online contact form for assistance.
Is The Residence at Freeman Lake rated high?
The Residence at Freeman Lake is rated 4.7, reflecting excellent reviews. Customers were impressed with the assisted living, memory care, and respite care, praising the staff, care, and well-kept facility.
Reviews of The Residence at Freeman Lake
November 2024
My mom’s experience in memory care at the Residence at Freeman Lake was extremely negative. Her residency began in July 2022 and ended in July 2024. From October 2023, when the present team took over, until she left in July 2024, things went from bad to worse. My mom’s level of care was abysmal—compassion, engagement, and activities were non-existent, making for an upsetting and frustrating experience for my mom and our family. Here’s what my mom experienced: Mom was consistently neglected. She was not cued on changing clothes or showering for 22 days. Even after addressing this with the team, the neglect continued. There were days that the RCAs did not show up in the morning or at bedtime. Some days their presence was obsolete. Mom was on her own. There was only one RCA—Madhina—that was kind to my mom and treated her with compassion and respect. Unfortunately, Madhina was not always scheduled to care for mom. Mom did not receive her meds at the appropriate times and there were times she did not receive them at all. Mom had fallen out of bed this past June and was on the floor for over 2 hours. She managed to get herself up. Hourly checks were not taking place or mom would not have been on the floor for over 2 hours. And when the RCA did come into mom's room that morning, she ignored her, not saying so much as a good morning. Mom’s RCAs lacked the training, and compassion, needed to interact and care for her. Here’s more on the team: The team, consisting of the executive director, memory care director, reflections director, and senior regional directors, offered resolutions but did not follow through. The memory care and reflections directors’ level of knowledge was poor. All three lacked support, empathy, and professionalism. Emails and phone calls were not returned in a timely manner or even returned at all. We had two huge meetings with the Ombudsman present and nothing was done to prevent the ongoing lack of care, to ensure activities were taking place, and to address the lack of support from the team. The team admitted to dropping the ball on mom’s care and their lack of activities but did not take the appropriate steps to resolve these issues. The team made a huge effort to turn mom’s roommate’s family against us on the authorized security camera we had placed in mom’s side of the room following our suspicion that she wasn’t being cared for. The team’s focus was on the camera—which was authorized by the executive director and there was also a sign indicating a camera by the door. They tried everything in their power to use this against us when all we wanted to do was monitor our mom—and rightfully so. My mom should never have been subjected to this kind of treatment and lack of care. At Freeman, it was all about the money, not my mom’s care and well-being. It seems to me and worth noting that a significant number of the positive reviews for Freeman appear to come from individuals who are current or former employees. Mom is finally receiving the care, support, and compassion that she deserves. She is thriving at her new residence. I sincerely hope that this review saves future families the heartache of discovering their loved one is not getting the care they deserve.
November 2024
My mom’s experience in memory care at the Residence at Freeman Lake was extremely negative. Her residency began in July 2022 and ended in July 2024. From October 2023, when the present team took over, until she left in July 2024, the quality of care declined significantly. My mom’s level of care was abysmal—compassion, engagement, and activities were non-existent, making for an upsetting and frustrating experience for my mom and our family. Here’s what my mom experienced: Mom was consistently neglected. She was not cued on changing clothes or showering for 22 days. Even after addressing this with the team, the neglect continued. There were days that the RCAs (Resident Care Assistants) did not show up in the morning or at bedtime and other days when their presence was practically nonexistent. My mom was left to fend for herself. The only RCA who showed kindness and respect to my mom was Madhina, but unfortunately, she wasn’t always scheduled to care for her. My mom often didn’t receive her medication on time, and there were times when she didn’t receive it at all. Mom had fallen out of bed this past June and was on the floor for over 2 hours. She managed to get herself up. Hourly checks were not taking place or this never would have happened. When an RCA finally entered her room that morning, she ignored my mom and didn’t even greet her. The RCAs lacked the training, empathy, and basic skills needed to care for my mom appropriately. Here’s more on the team: The team, consisting of the executive director, memory care director, reflections director, and senior regional directors, offered resolutions but never followed through. The memory care and reflections directors’ level of knowledge was poor. All three lacked support, empathy, and professionalism. Emails and phone calls were not returned in a timely manner or not at all. We had two huge meetings with the Ombudsman present and nothing was done to prevent the ongoing lack of care, to ensure activities were taking place, and to address the lack of support from the team. The team admitted to dropping the ball on mom’s care and their lack of activities but did not take the appropriate steps to resolve these issues. The team made a huge effort to turn mom’s roommate’s family against us on the authorized security camera we had placed in mom’s side of the room following our suspicion that she wasn’t being cared for. The team’s focus was on the camera—which was authorized by the executive director and a clearly marked sign indicating a camera by the door. Despite this, the team focused their efforts on using the camera against us, when all we wanted to do was monitor our mom - and rightfully so. My mom should never have been subjected to this kind of treatment and lack of care. At Freeman, it became clear that the focus was on profit, not on providing quality care for my mom. Final note: It's worth mentioning that many of their glowing 5-star reviews have been written by Freeman's current and former employees. Thankfully, mom is now receiving the care, support, and compassion that she deserves. She is thriving at her new residence. I sincerely hope that this review saves future families the heartache of discovering their loved one is not getting the care they deserve.
August 2024
Great place and staff is great.
August 2024
Love it here!! Caitlynn has been awesome with the care of my family member in here! Caitlynn and Desiree are the best! They have made this transition easy and are so helpful when I need them. The building is very clean and people there are friendly.
August 2024
Freeman Lake has been the right place for my loved one. The staff are caring, professional and adaptive to his needs. He has been there for three years and it has never occurred to us to look elsewhere. Special mention regarding Caitlyn Wilson - Resident Care Director. She has been outstanding in every way - a gift to us. Thanks to her and everyone else at Freeman!
August 2024
"This place is amazing! The staff are so understanding and friendly this place is also very clean!"
August 2024
This place is amazing! The staff are so understanding and friendly this place is also very clean!
August 2024
I have nothing but good things to say about this facility. The staff makes it a welcoming and fun environment for the residents, and you can see how much the staff truly cares for the residents. My aunt loves it here and wouldn't want to be anywhere else!
August 2024
Building is clean, staff are amazing, Desiree and Caitlyn are the best!
August 2024
Aaryanna is a phenomenal nurse she always goes above and beyond for everything. The way she makes me feel reassured that my grandmother will always be taken care of gives me some relief
August 2024
"This assisted living is a gem! Nurse Aaryanna is incredibly kind and attentive. The facility is clean, comfortable, and has a warm atmosphere."
July 2024
This place is amazing! Everyone is so caring and involved in everything and the staff are so understanding and friendly this place is also very clean and a perfect assisted living!
July 2024
The residence at freeman lake are very lucky people. The environment is wonderful for my Aunt. She loves it, all the extra activities available and especially nurse Aaryanna who makes everything so much better with her approach towards people. So caring
July 2024
Whenever I have a question Caitlynn is there to help! Amazing staff and environment!
July 2024
This place is amazing! The staff are so understanding and friendly this place is also very clean!
July 2024
Lovely working with RCD Caitlynn. Very professional, supportive, and timely responses to all my needs !
July 2024
This place is amazing! The staff are so understanding and friendly this place is also very clean!"
February 2024
The best place for your mom depends on her interests, needs, and preferences. Consider factors like safety, healthcare, social opportunities, and proximity to family. This company has allowed for my family to feel at ease about our mother transitioning over to an assisted living thank you for what they do.
November 2023
Laura Todd in Sales was top ! She really went out of her way to help us through this difficult time to find a home for our Mother. Thanks Again for all of your help.
May 2023
Top notch customer service! The staff in this community genuinely care for the residents that live there. I am constantly welcomed by smiles when I go there to visit my Grandpa and he is thriving! Thank you all!
April 2023
My Grandmother has been living here for the past couple years and words can't express how amazing the staff is. I recently just went to visit my grandmother and had some questions. I spoke to an amazing nurse director, Desiree who answered every question I had. She was unbelievable that words can't even describe how passionate and knowledgeable she was!!!!! I would recommend this place to anyone who is trying to find a great place for their family member!!!
April 2023
April 2023
Had a loved one here, was very impressed. Benny the food service director was great with all the special needs for her. Thank you.
April 2023
March 2023
March 2023
We have just chosen the Residence for our Mom. We walked in the building and people were gathered by the fireplace singing and dancing having cocktails. A harp player, and live singing. This place is ALIVE. We laughed our entire time spent there. The staff were laughing and dancing, you could see the true connections. One of the women who lived there, made a point to stop by and let me know how fantastic her life has been since she moved in, which was nice to hear. Feels like a fun place to be when you walk in. I can't wait til it's my time to choose a place like this. We look forward to Mom making this her new home.
March 2023
December 2022
I am continuously amazed at the level of care my Dad receives at The Residence at Freeman Lake! Staff take the time to really get to know the residents—this enables them to see if something is "off" and then pursue getting appropriate help. The kindness, patience, caring, compassion and friendship not only to my Dad, but also to me has been superb. Forever grateful!!!
November 2022
November 2022
Great staff and well kept atmosphere!
October 2022
When my 91 year old mother (now 92) arrived at the Residence from rehab in April 2023, she was weak and had to be transport in a wheelchair to meals, etc. Now she is involved in activities at the Residence, goes shopping, and using her walker she easily walks to meals and other areas of the Residence. The care she has received has not only improved her health, strength, and well being; also, for my family we feel confident and relieved knowing she is safe and being cared for by this compassionate, professional, and expert staff. We are so grateful Mom is living and thriving at The Residence. Thank you to the dedicated staff in all departments at The Residence.
July 2021
In general, a facility with very caring people that work there. They did a great job during COVID and kept most residents healthy and engaged. Unfortunately, it is getting quite pricey and there is some nickel and dimeing for added on basic services.
November 2020
Freeman Staff impressed us from the first day! We had pulled in by accident at first looking for another community which we had an appointment nearby. But noticed how beautiful it was right away. After we went to our previously scheduled appointment we went back and tried calling. My phone disconnected the call, and I was not expecting to get a tour so last minute anyways. They called us back immediately to follow up. Even though we did not have an appointment Stephanie welcomed us with open arms for a tour. They even had warm freshly baked cookies waiting for us after the tour. We knew that day Freeman Lake was the right fit for our Father. The place is stunning inside and out! Our experience surpassed our expectations. We cannot thank all the staff enough for the warm welcome they showed our Father. Even though his stay was sadly cut short due to his passing we highly recommend this community!
August 2020
July 2020
Although Mom did not go to Freeman Lake, we want to thank the staff for their great customer service, integrity and guidance. - Liz H.
January 2019
Our loved one has been in Brookdale for almost 3 weeks. The staff is very caring and accommodating. Shane Thomas the Sales & Marketing Director was amazing during the admittance process. We had a short window to make a decision and she was responsive and informative. I'm in the community often, both Shane and the Director are present and engage with the residents. During the holidays they held many activities. It's not always perfect, but I feel confident that we selected the right community.
June 2018
February 2017
The facility is beautifully designed. They even prepared a birthday dinner for me in a private dining room. I was over joyed that my mother was able to participate.
November 2016
June 2016
What a great place! I met the staff & residents and they are all so caring. The food was delicious! Hats off to Heather in dining services! What a great group of people!
Rate and Review The Residence at Freeman Lake
Community Details
The Residence at Freeman Lake Amenities and Services
Amenities
- Movie Events
- Music Programs
- Social Gatherings
- Clubs & Events
- Social and Recreational Programs
- Spiritual Programs
- Wellness/Fitness Programs
- All Day Dining
- All Meals
- Culinary Chef
- Restaurant
- 24-Hour Security System
- Emergency Call System
- Handicap Accessible
- Activity Room
- Beauty/Barber Shop
- Exercise Room
- Green Space
- Library
- Lounges
- Pub/Sports Bar
- Theater Room
- Walking Paths
Services
- Housekeeping Service
- Laundry Service
- Registered Nurse Available 24/7
- Complimentary transportation
- Visiting healthcare professionals
- Exercise space and classes
- Housekeeping services
- Laundry and linen services
- Maintenance and handyman
Do you have questions? Speak to a local senior living advisor for free.
(800) 755-1458
The Residence at Freeman Lake Housing and Staff
Living Types Available
Staff
- Trained staff
Not sure what senior living is right for you or your loved ones? Call us today!
(800) 755-1458
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Assisted Living Center is not affiliated with The Residence at Freeman Lake and does not guarantee the completeness or accuracy of pricing, photos, living or care available, services or amenities. All phone calls and form submissions are handled by our trusted partner A Place for Mom. Any information regarding Medicare and Medicaid is for general informational purposes and is not a substitute for professional advice. Please visit Medicare.gov or Medicaid.gov for more information.
Families and their loved ones are encouraged to do the following before deciding on a community.
- Schedule a tour and visit the physical location to make sure community description is accurate.
- Confirm with community manager that living and services required for you or your loved one's unique needs and budget are met.
- Check with state government websites for additional provider licensing and information.
If there is any information that is inaccurate or needs to be updated, please contact Assisted Living Center.
Assisted Living Center uses the term "assisted living" or "personal care" to inform users that a community provides assistance with some Activities of Daily Living (ADL's). It may not meet your state's legal definition required for that level of care.