The Reserve at East Longmeadow

February 2026

Google

Wigwam Luc

You're going to be promised a rose garden but what you get is a weed patch. Do your research- ask questions. If you have specific needs and want them addressed good luck. For what you pay a monthly you can to much better places and get better results. You can paint a dumpster gold but its still a dumpster.

January 2026

Google

Caitlynn

January 2026

Google

James Hayes

January 2026

Google

Jonathan Arias-Ovalles

This building has been a godsend for my dad. He loves it there. I was first nervous but the friendly atmosphere and excitement of the place makes me feel secure he has the support he needs. Would highly recommend this place.

December 2025

Google

Tina Baronas

Very friendly staff beautiful facility. Staff was wonderful and kind treated the residents with dignity and respect

December 2025

Google

Jennifer Burnette

December 2025

Google

Jan Ostrander

Great people and fun times!

December 2025

Google

sarah gould

The reserve is beautiful and very very clean! Staff is so nice and friendly! Would definitely have my loved one come here!

December 2025

Google

Nicole Lucente

The fireplace when you first walk in looks amazing and so welcoming. The staff was nothing but wonderful and kind. The facility is so clean and up to date. I would definitely have my loved one come here

December 2025

Google

Sarah Peterson

Beautiful atmosphere with a friendly and engaging staff. Spaces were very clean and well maintained. I would definitely recommend to anyone looking for care.

November 2025

Google

Elizabeth Cherella

Fun holiday fair!

November 2025

Google

Robert Morace

The workers and residents are simply amazing!!!

November 2025

Google

Alicia Byrne

Very friendly staff, organized and clean. Easy to find and set up for the craft fair.

November 2025

Google

Rachel Prince

Super Fancy Nice staff Genuinely an amazing place to live and work!

November 2025

Google

Cydney Grauer

Had a great time being a vendor at their craft fair ! Everyone is super friendly and helpful !

November 2025

Google

Jackie Schott

I had never been inside but drive by all the time. Today was there for a craft fair and it looks absolutely beautiful inside, very clean, staff was very pleasant

November 2025

Google

Deb Dietrich

Was a great time . Met a lot of nice people. Vendors had a lot of unique items.

November 2025

Google

Adele

Great craft fair

November 2025

Google

Lynne Daddona

My first time here. The Reserve at E Longmeadow is a beautiful, well maintained &staffed facility. Purchased a tshirt—a cure for Alzheimer’s would be wonderful. It took my Mom ’”

November 2025

Google

Cynthia Hanchett

Fun and well run holiday fair.

November 2025

Google

Amber Laguer

The events are good, amazing workers,very crafty, nice people, funny events.!

November 2025

Google

Nancy Holloway

The staff was wonderful making my Mother's in Law feel welcomed and at home when she arrived. She's starting to enjoy her time here and getting involved in some activities and meeting new people!

November 2025

Google

Annmarie Brown

Here for craft fair it’s very warm and inviting. Staff is very friendly. Would recommend for a parent or grandparent.

November 2025

Google

Ashley Blue

A beautiful atmosphere and amazing staff

November 2025

Google

Janelle Miller

The Reserve is absolutely beautiful. Gorgeous interior and calm and warm atmosphere. Perfect for your special loved one. Highly recommend visiting and dropping in for a tour.

November 2025

Google

Dee Sweet

This place is absolutely beautiful. Can’t wait to move in! The executive Director is a queen!

November 2025

Google

Mindy Jones

The Reserve has done an amazing job with my two parents. Mom is in memory care and dad is in assisted living. We had several choices for placement. They have been there for 8 months and we couldn't be happier. The staff really cares!

November 2025

Google

Bill D

My family and I were faced with the difficult decision to place our mother in a care setting. We chose The Reserve. We have never been disappointed with our decision. This incredible group of care givers work diligently to exceed expectations. The staff have the utmost patience and lead with a true servant heart. Our mom transitioned from home to assisted living. She has been so happy, made new friends, and finally has begun to live life again to the fullest. Thank you to the entire team at The Reserve! We appreciate you!

November 2025

Google

Desiree Vieira

I cannot say enough about how grateful we are for this community and for their director, Tina. When we first brought my loved one in, we assumed assisted living would be the right fit. Tina took the time to truly understand her needs and gently guided us toward memory care instead and it has been an absolute blessing for our family. Our loved one is incredibly well cared for, surrounded by staff who show her patience, love, and genuine compassion every day. The difference this level of specialized care has made is immeasurable. If you’re looking for a place that leads with heart and honesty, this community is exactly that. The compassion that comes from Tina and her team is something you can feel the moment you walk in. We are deeply thankful

October 2025

Google

Azaryah Ramirez

I have visited the dementia unit at The reserve and I saw the Rca’s and the residents laughing together and I swear it was the cutest things I’ve ever seen! It’s beautiful in there and it smells good. It’s wonderful to see good places that care about our family Members!

October 2025

Google

Lucille Woodtke

I am a resident at The reserve at East Longmeadow. I love all the rca’s but Gigi’s smile is my favorite. She’s always happy, smiling, and welcoming. Thank you Gigi for all that you do.

October 2025

Google

Sam Falcetti

These five stars are for GG and her care. She’s absolutely fantastic. Thank you.

October 2025

Google

Asha Muse

I go to the reserve as an outside aid for Home Care Hands. In the reflections unit I always see Gigi smiling, greeting everyone, and handy and sweet

October 2025

Google

Kara Wadsworth

A beautiful building with such caring staff.

October 2025

Google

Alex Melikian

Great place, nice ambiance, kind staff.

October 2025

Google

Rachel Avery

Beautiful facility with a strong sense of community!

October 2025

Google

David Ashe

Thanks to The reserve I am happy. My sister Judy and I are well taken care of. I love everyone here.

July 2025

Jerry McCain

Beautiful building , I recently came with my aunt to visit my uncle in memory care I want to express appreciation for the kind staff. This was my second visit this year, I noticed new staff members and improvements, the one down fall I would say is Nursing, I've seen some with lack luster attitudes or not having the appropriate care level experience. I'm not a smoker and to each their own, but I don't believe that the smell of cigarette smoke is a good thing I'm sorry to say. This is why I gave 3 stars.

July 2025

Google

Atlantis Castro

Such a beautiful environment! Staff is very friendly and kind. I absolutely loved seeing how many activities and events they have for their members. So much thought, care and effort to make this place a proper home for them. Talin gave me a tour and so much insight on how The Reserve goes about their day-to-day!

May 2025

Google

Kathleen Angco-Vieweg

Our tour of The Reserve was a very good experience. The information provided was personalized and thorough. Everyone from Front Desk Reception, Marketing Director, Resident Care Director, and Administrator were welcoming and professional and all of the team mentioned were there and available on a Saturday to speak with us.

March 2025

Google

Claramae Lee

March 2025

Google

Noreen

Good food. Nice people. Very clean and everyone is professional. The Rca Gigi is the best! Very helpful!

March 2025

Google

Julie Stark

Tina Ferri was a great help walking us through the lease and is extremely patient. Lunch was delicious!

March 2025

Google

Glen Dawson

I recently helped my 92 year old mother move into the memory unit at The Reserve. The memory care section is called "Reflections". My mom adjusted in only a few weeks and loves it there! Her memory has actually improved since moving in. The staff is incredible. Extremely competent, caring, and attentive to Mom's needs. The Director's name is Jackie. She immediately took a personal interest in Mom, and ensured a smooth transition. Thank you to all of the wonderful staff at The Reserve that have made my mom feel so happy in her new home!

February 2025

Google

Stacey Murkette

Great events and staff!

February 2025

Google

Dorothy Borden

February 2025

Google

Mickey Lebiedz

Friendly staff, very clean and easy parking. What more can you ask for!

February 2025

Google

Ryan Goff

Beautiful and well maintained facility. Staff is friendly and attentive!

December 2024

Google

Michael Picard

I go to the reserve two or three times a week delivering medication to residence very clean very organized staff lots of activities very well residential home for the elderly

December 2024

Google

Eddie

Our Dad is thriving at The Reserve! It's a loving community where everyone looks out for each other. Now, we can enjoy being his children and spending quality time together without the constant worry of him being alone or in need of help we couldn't entirely offer. Thank you to everyone! Each role within the community is essential, and together, they create a seamless, collaborative environment.

December 2024

Google

Barry Brand

We had a great time at the open house at the Reserve. The food was wonderful and the wait staff did a great job. It was a nice opportunity to meet some of the newer staff also. Paul

December 2024

Google

Nicholas Frappier

December 2024

Google

Pharaoh

November 2024

Google

Shelley Borgatti-Reed

The Reserve is a beautiful place and the staff is amazing. My loved one was in Assisted Living and moved to Memory care. They made the transition so easy and the staff is so good to the tenants and their families. A great place

October 2024

Google

Cheri B

Our 89 y/o mom has recently moved into assisted living at The Reserve. The Director, Nicole, has made this transition very stress -free for us with her amazing knowledge, and she is always available to answer questions with sincere care and concern. We are also very impressed with the CNAides and how they help mom any time she is in need day or night. They are absolutely fabulous! In addition, when you need a nurse someone is always available to help! Mom has met many friends and is doing well for someone who understandably did not want to leave her home, a great place to choose!

July 2024

Google

Lance Jakubasz

July 2024

Google

Trent Johnson

The Reserve at East Longmeadow is a fantastic senior living community. From the front desk and caregivers to the department leaders, The Reserve focuses on what senior living is all about. The residents have busy days as The Reserve emphasizes the importance of engaging with residents through fun activities, sense of community, and great food!

July 2024

Google

Benjamin

July 2024

Google

Andy House

June 2024

Google

Nicole Starks

If you are looking for a place for your loved one to receive compassionate care, respect and personal attention - look no further! Words cannot express how pleased I have been with The Reserve at East Longmeadow. Relocating my 84 year old Father from Chicago to East Longmeadow a few weeks ago was a taxing event on our family. When it was determined that he would no longer be able to live on his own, I set out to find the right facility for him. This included touring facilities in the Chicago area as well as facilities in Western MA, which we did as a family. While my husband, daughter and I were touring facilities in Chicago my Mother-in-law toured The Reserve and met the incredible Nicole LaFleur, their Sales and Marketing Director. My introduction to the facility began with a series of personal videos that Nicole took with my Mother-in-law. I was immediately struck by the beauty of the facility, but videos and pictures don’t do it justice! When I saw it in person it was absolutely breathtaking with high ceilings, tall windows, and the elegance of a 5 star hotel. Nicole greeted us as if we were family and went above and beyond to ensure my Dad’s transition was a smooth one. She answered every question, call and text promptly and put a plan in place where he could move in immediately. On our move in day, she had lunch with us and gave my Dad a special welcome gift that he cherishes. To this day she checks on him regularly and thanks to her, the nurses, the doctor, the care providers, the cooks, the waiters and the management team I have peace of mind knowing he is cared for with empathy, grace and dignity. My family and I are so grateful for The Reserve and encourage you to check it out. It may be the perfect solution for you too!

June 2024

Google

Emily Bonci

My gram was transferred here this past year, after experincing a horrific placement in Chicopee, and its the best move ever made for her. In fact, I feel shes has never looked better since her memory disorder began increasing and with it, her independence decreased. We just visited yesterday and she looks sensational but more importantly- she is happy and healthy. The facility is kept up absolutely beautifully - its like a very high end hotel, and that includes the memory care unit (which in many places is not a nice as the independent living areas). Every detail is thought of here, from family visiting areas (which are designed to be cozy and home like) to the hair and nail salon providing a relaxing, caring environment. The staff is extremely inviting and friendly and more than accommodating. They are all invested in every resident and it shows. My Gram looked radiant as she was sitting with her friends socializing in the common living room. She was laughing and happy and looked healthier than Id seen her in a long time. After experiencing a horrible facility in Chicopee, I can’t explain how much relief I have to know she is in excellent hands as we head down this road. I live out of state, and while visits are limited, I now no longer live in a state of panic daily of “where is she now? Did she drink enough? Is she clean?” Because The Reserve goes above and beyond in not just these basic care rules but activites, healthy meals, independence and dignity, additional therapies, medical needs and more. Im so proud she is there - and I know so is she.

June 2024

Google

Elizabeth Rust

June 2024

Google

Gavin Mccarthy

Great place! Staff is so friendly and caring.

June 2024

Google

amy crowley

The Reserve at East Longmeadow is charming, homelike and exquisite walking through the entrance. You are immediately greeted with a friendly, sanguine Associate in the beautiful foyer. You will find floor to ceiling windows with natural light flowing in. The care Associates conduct themselves in a loving, compassionate way and attend to the residents like their own family members. A majority of the Associates have been employed at The Reserve since opening. Everyone is happy, welcoming and a joy to be amidst. I recommend this community for anyone in need of socialization, assistance with care needs, great meals and significant activities.

June 2024

Google

Danielle Nadeau

Everything fulfilling that one would expect when it comes to good friends, good times, and great care!

April 2024

Rick Marcil

I played the piano for a Christmas Party December 9, 2023. I was promised payment within 30 days, but it is April 16, 2024 and no payment has been received and they will not answer my calls or e-mails.

February 2024

Google

Suzanne Roy

We recently moved my father into the Memory Care Unit at The Reserve. One of the events that made the day so much brighter for our family was a lunch that was arranged for us in the private dining room. Luis, the Director of Dining, went above and beyond to make us feel special. The food was truly amazing! Please accept our heartfelt gratitude and appreciation for the extra care and concern you showed to our family. Thank you, Luis and the dining room staff, for such a warm welcome! Dad has eaten so much better since having moved into The Reserve.

November 2023

Google

Patrick Burke

I can't share enough positive thoughts about 'The Reserve' in East Longmeadow. Our father has reached a point where living on his own in a 4 bedroom two story home at 80 years old was no longer going to be safe for him. From my first call into 'The Reserve' I spoke with Nicole LaFleur, the Sales & Marketing Director, and she was incredible across the board, and continues to shine with the infectious energy she brings to every day. Jordana is just as special with her caring aura, and genuine 'kind soul' energy, who like Nicole, focuses on her daily tasks as if she is giving 110% to every day. AnnaMarie has also been truly special working my father's floor and being so patient, loving and caring. Jolene has also been a shining star as his assigned nurse, and Annette at the front desk is truly amazing as well. If you are exploring assisted living or memory care, they have one side for assisted living and one side for memory care. The property was built in 2014, but they have had some recent renovations which has 'The Reserve' as clean and modern as a flawless 5 star property. The decor is beautiful, the ceilings are high, with floor to ceiling windows, and beautiful foliage in every direction. The property is second to none in Western MA, but nothing has blown our family away more than the unparalleled staff here. When a family is going through this level of stress and anxiety "uprooting" a parent from their 50 year home, where they are losing their independence without a car etc., it can be a roller coaster ride, with good days and not so good days. It takes a valiant effort to drive comfort to our loved one during this transition. I truly think Nicole, Jordana, and the rest of the staff here should be recognized on a national level, where they create a blueprint on how to execute the most effective best practices when it comes to senior care. The entire staff feels like they were sent here from above to be in this role, which requires so much genuine love, care, patience, and composure. Out father has his Doctorate in Special Education, and my late mother was a nurse in a nursing home for 25 years, and truly loved her job, where I have been blessed with two incredible parents, and this entire experience here with passing the baton to 'The Reserve' team has felt like they have quickly become an extension of our family, keeping our father safe and giving him unconditional love daily. They are truly 'salt of the earth', bringing consistency and a warm heartfelt smile to every day, as if their job was their calling. Don't hesitate for one moment to come meet the staff and current residents, and tour the property.. My father's favorite time of the day is when he is served a delicious breakfast, lunch and dinner by a Chef. There is a gym, and various activities taking place to drive that pivotal brain exercise, complementing the human interaction, with residents who have so much depth and substance on their life resume, personally and professionally. Thank you to 'The Reserve' staff for over-delivering across the board for my father at your incomparable property!

December 2022

Google

Susan Chausse

The Reserve has been so wonderful to my 95 y/o grandfather. He was so happy to have his own room and such good care! Annette at the front desk was always so gracious and kind. Brenda was also amazing. Jason lit up his day with jokes and ice cream and my grandfather always told me the funny moments they had daily. ****Iris Ramos Williams *** was helping assist during dinner one day when a resident was choking. She sprung into action doing the heimlich and even put her finger down the residents throat and I would consider an actual hero. At Lifecare in Wilbraham the care was bare minimum, the room was always dirty and they left my grandpa in bed all day long without proper care where he obtained a uti. Night and day. I cannot sing their praises enough. Thank you for caring about your residents! It means the world to us.

November 2022

Google

JA L

I have always been very well assured that my Parents are in a place with caring staff, and the medical attention that they need when they need it. However, each year they keep raising the rent and coming January it’s going to be raised about 8%. This is an extraordinary amount for people who are on fixed income. I understand the cost of living is high, but if we cannot take care of our elderly, then shame, not only this corporation, but all of us collectively. The staff is extraordinarily caring, but the management has a very high turnover. I do recommend this facility If you are in need of helping your Parents, however, I do wish they would reconsider, raising the cost each year at such a high rate.

January 2022

Google

holly gluck

Putting the care of your loved one in the hands of others is a significant choice. My family is very satisfied with the care our loved one is receiving. We have established strong communication with staff; we reach out just as much as they do to us. My loved one above anything else, is content. The activities and social engagement have helped remarkably. My loved one is cared for by kind and generous caregivers, and is in a safe place. I know l can call and speak to any of the staff, and my concerns are addressed. Additional resources to understand aging, health, and well being have been provided to me as well.

May 2020

Google

Oneida C

March 2020

Google

Melissa Cardona-Birkner

Want to say thank you to the chef and staff at the Reserve for a great meal. They provided free dinner with a yummy desert something they didnt have to do. So thank you.

January 2020

Google

Liz Davila

When I first walked into The Reserve I couldn't get over how beautiful the building is. It has a such an elegant feel to it, with all its fireplaces and the grand piano that stands out when you walk in. The elegant feel is not the only thing that makes the building stand out but also the management team. I have had the pleasure of working closely with the management team and the staff to ensure that any issues get resolved quickly so that their residents can get the best care possible. I believe it takes a village to care for one's loved one and it pleases me to know that The Reserve in East Longmeadow is part of our community's village.

August 2019

Google

M Batista

May 2019

Google

nathaniel Davis

March 2019

Google

james whalley

I am a private aide,and,I give them 5 stars,Everyone's quality of work is superb,from the activities gentleman,John,to there kitchen staff,very accommodating .

March 2019

Google

Alison Riley

My father lived at The Reserve in East Longmeadow, MA for over 3 years. The care there was exceptional. Their staff is very caring and kind. Everyone from the director to the cleaning staff made my Dad feel loved and at home. Our family highly recommends this beautiful community.