Sunrise of Willowbrook

March 2023

Google

JPB

My name is Jeffrey. My mother, Lou, has been a resident at Sunrise of Willowbrook since October of 2021. Stephanie was the representative who introduced me to the property. I visited several other properties prior to choosing Sunrise of Willowbrook and no other marketing personnel was as informative or as knowledgeable as Stephanie. The feeling of comfort is what made me choose Sunrise of Willowbrook for my mother. At that time, my mother was in the earlier stages of dementia and resided in another independent living. That changed when she went from being ambulatory to wheelchair-bound and her cognitive state deteriorated drastically from staff negligence. After 6 weeks in rehab, I thought she could return to her apartment with care throughout the day however, within days, I found out that I was incorrect. I went into panic mode after my mother fell out of her bed at night. I knew then that I had to move her. The first person I thought to call was Stephanie and she returned my call as soon as she heard my frantic message. She let me know with whom I would need to speak. Even though it was not her responsibility, she gave me a great deal of information so that I could be prepared to move my mother to Sunrise of Willowbrook. I believe that Stephanie’s compassion and understanding is because she has been through the long, sad journey of dementia with several other residents. I appreciate her sharing all of the stories with me but unfortunately, it’s the same story with a different person. I also appreciate that whenever I see Stephanie in the hallways, we are greeted by name, with a smile. It’s amazing how much the little things mean when you are going through life’s transitions. My mother is now in memory care at the Sunrise of Willowbrook and doing very well with excellent care. I am at peace that she is safe and being cared for when I am not there. I apologize for the length of this. However, I feel that, in this day of so much negativity, it is necessary to share positive experiences whenever possible, especially when good comes from bad.

March 2023

Google

Amber Becker

I have been a Sunrise team member for almost 15 years! The care team and staff are truely one of a kind! I can honestly say each resident is treated like they are our own family!

January 2023

Google

Jim Thiel

The communication and caring staff. The facility is beautiful. The amenities can't be beat.

January 2023

William and Janice

Sunrise has lovely facilities and many nice staff, but the lack of care they provided for our dad was inexcusable on multiple levels. On a relatively minor level, Sunrise failed to provide countless activities they listed on their recreation schedule. It was sad to see residents waiting long periods of time for activities Sunrise failed to provide. Sunrise determined that our dad needed assistance with changing clothes and shaving and charged a daily fee to provide this assistance. During the 7 months the services were probably not provided on at least 50% of the days. When inquiring of the care manager why the services were not being delivered, he offered ridiculous excuses such as our dad may be putting back on the exact same dirty clothes and the female staff must not know how to use an electric razor so he’d have to train them. Even the director laughed behind his back regarding his explanation for why his undergarments weren’t being changed. Even though the lack of care was obvious and acknowledged by the director, a refund was never offered and never provided despite many requests. But by far, what is most alarming and hard to live with, is that Sunrise medical staff made a medication change that was seemingly beyond their expertise and then they failed to provide the obvious, easy, and basic follow-up monitoring necessary. During the inexcusable weeks of not monitoring and missing the obvious signs of a failed medication change, he went from a stable to an unstable condition which he never recovered from and it led to the loss of his life. Beyond wishing we didn’t trust Sunrise with our father’s care, our lessons to share include: Do not trust physician care to “assembly line doctors.” This is a term we learned from a Sunrise nurse and refers to doctors who rapidly sign off on orders based on nurses observations and recommendations with barely if at all observing or interacting with patients. It seems probable assembly line doctors are some of the least talented and caring doctors available and certainly not specialists in countless areas of medicine. We suggest having an outside medical professional for your loved one and having any/all medical decisions made/recommended by Sunrise reviewed by outside professionals. Another lesson, as cited by another reviewer, is not to trust the director when she offers response dates. She didn’t respond typically or fix problems even though she was likable and acknowledged lack of adequate care. Being a calm and understanding family was ineffective for our father’s care and services. Lesson learned: we should have demonstrated outrage for the lack of basic care and services and being overcharged. Our patience, tolerance, optimism improvements will occur, and not wanting to offend increased the chances or enabled this ultimately unprofessional and seemingly understaffed facility to not serve our father well.

December 2022

Google

Terra

Friendly residents and staff!

November 2022

Jerome Soku

March 2022

Google

Christine Blando

My father is a resident at Sunrise and we as a family are so happy that he has acclaimed so well. It is a homey environment with fantastic staff. We could not be happier that we finally found a home for him.

March 2021

Anonymous

January 2020

Facebook

Joyce Weidemiller

Great place to know your Loved ones are Safe, Healthy and happy

January 2020

Google

Vasiliy Vaselenko

November 2019

SeniorAdvisor

Lisa

My mother has been a resident at Sunrise of Willowbrook for a couple of years, having started in assisted living and then later moving to the 3rd floor memory care unit. Our family has been extremely pleased with her care. The environment is clean and well-maintained, and the residents are kept active with stimulating activities. The admissions staff was so helpful, kind and reassuring during the initial process, even helping my mom find a wonderful doctor locally. I agonized over the decision to place my mom in assisted living, and explored caregiving at home as an option, but we are very glad we decided on Sunrise of Willowbrook. She could never get this level of stimulation and socialization at home. My mother is able to receive her medical and dental care on site, can even get her hair done, which relieves our stress level and burden as a family. We absolutely lover her activity therapist who is incredibly warm and takes a personal interest in the residents. The nursing staff keeps me informed of any issues, which a truly appreciate. I could not recommend Sunrise of Willowbrook more highly.

December 2018

Google

Shirley Sword

My dad is currently at Sunrise - has been there just over a year now. He has adapted very well to living there. It's never an easy decision when your parent has to be moved out of their own home. Luckily, the staff at Sunrise have been so welcoming, and while there are always things that could be done better, etc., for the most part my father has settled in very well. The Executive Director position has recently turned over, but possibly for the better. I'm grateful my dad is at Sunrise - the staff there work very hard to insure the well-being of their residents.

May 2018

Facebook

Ken Jones

5 stars

December 2017

Google

Karen Vetrovec

My husband is there now. Cannot say enough good. Staff is so caring, cannot do enough for him. Very attentive. Clean facility. Food very good. Festive environment. Lots of activities.

December 2017

Google

J Melka

Sunrise Willowbrook has given care to 2 of my family members in the past 13 years. The care has always been very good, and understanding. The Alzheimers care has been outstanding, with a staff that is responsive and compassionate. This is a good place to trust with your loved one when they are in this difficult situation.

March 2016

Google

Zack Sharpe

December 2013

Google

Todd Hesson

My Aunt and my mother both lived at Sunrise of Willowbrook for many years. I've lost them both now, but I'm really happy that they were able to have so much fun in their last years. My Aunt had a lot of serious medical problems, and they were the only assisted living that were able to take care of her, so the whole family was happy that the two of them could live in the same community. And the food is great! They have lots of family parties with nice buffets and performers and it's a very fun, very comfortable place. I did buy a long term care policy recently so I'm covered for assisted living now, too! The staff is very nice and very well trained, much better than than nursing home my mother lived at first. I'd reccomend them to anyone for sure.