Arbor Terrace Naperville

September 2024

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Jennifer Hall Music

Beautiful facility, very kind and well trained staff, well looked after residents, and a culture of true care and compassion here <3 Highly recommend.

August 2024

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Thomas

Amazing!! Everyone is super nice. There is a lady there, I believe her name is Kim Cook, who went out of her way and was very kind. Looks like lots of activities and is welcoming.

June 2024

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Pamela Percy

I recently lost my beloved mother, who spent her final days at Arbor Terrace Naperville. I cannot express enough how outstanding their care was throughout her 2 year stay. The staff showed immense compassion and kindness particularly when she became very ill, ensuring her comfort and dignity were always prioritized. The recent management change brought noticeable improvements, creating a warm and nurturing environment with improvements in communication and transparency of care. The Certified Nursing Assistants were especially kind and loving, providing the support and care that made all the difference. I am deeply grateful for their dedication and highly recommend this facility to others.

May 2024

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Geannine Megazzini

Amazing staff, ambiance and collaboration as we moved my parents into the bridges community this week. Thank you for making our experience so comfortable!

April 2024

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Jeff Gott

what a wonderful, amazing place this is and my mom is so happy there.

March 2024

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Angelo Iasillo

My mother is staying in assisted living Respite for the next 60 days. The staff, nurses, CNA's have all been outstanding. Not sure how everyone can be that nice all the time, but they really are. Current residents go out of their way to welcome my mother. She has a call button around her neck and no matter how often she presses it someone responds within a minute. Huge difference from the rehab center she was in, where it took hours. Everyone is just as nice to visiting family and friends. The food is fantastic and activity calendar is loaded with things to do. I highly recommend Arbor Terrrace Naperville if you're considering assisted living for a loved one. Everyone we've met or spoke with has been extremely helpful, accommodating and above all very very nice.

March 2024

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Jim Connon

I'm so very impressed by and grateful for the staff at Arbor Terrace. They really care about residents and their families, they are knowledgable professionals, they respond promptly in all kinds of ways and they really go above and beyond what is expected. Very highly recommended.

February 2024

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Leonard Janis

Our brother was recently moved to Arbor Terrace. The CARE, Compassion, and Competency of EVERYONE was far beyond our experience and expectations. We want to EXPECIALLY thank Cary Matos LPN Memory Care Director, Christine Brown Business office director and Rajeev Malhotra M.D. for their MIRACLE in caring for our brother……We Thank you…Les, Laura, and Lenny

January 2024

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Sandi Haynes

I have had the pleasure of performing at Arbor Terrace Naperville both as a solo artist and with my 4 piece band. The staff is very up beat and accommodating. They took good care of us as well as all of the family members attending these events and their wonderful residents. Their activity professional Jose really keeps things exciting and and his events are great and well run!! True professional! Very caring staff to the residents also.

January 2024

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Gauri Jog

I recently had the pleasure of attending an event at Arber Terrace Naperville, and I must say, it was an absolute delight thanks to the efforts of Jose Gallegos, the Engagement Director. From the moment I received his invitation, I knew this would be an exceptional experience. Jose's communication skills were impeccable, displaying genuine warmth and professionalism. He took the time to understand my specific needs, particularly my request for a wooden floor for dancing. Not only did he accommodate this request seamlessly, but he also went above and beyond by assisting in providing a TV for a PowerPoint presentation, demonstrating his attentiveness to every detail of the event. Throughout my interaction with Jose, it was evident that he is not only dedicated to his role but genuinely cares about ensuring the satisfaction of guests. His friendly demeanor and willingness to assist made the entire experience smooth and enjoyable. It's employees like Jose who truly make a difference in the hospitality industry. In summary, Jose Gallegos is a wonderful and helpful employee who exemplifies excellence in customer service. His contributions undoubtedly enhance the reputation of Arber Terrace Naperville, and I look forward to attending future events under his guidance.

November 2023

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Stephanie Lein

Arbor Terrace Naperville treats our loved ones as family. It is impossible to put a price on the peace of mind knowing that they are well taken care of.

November 2023

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Patty Andrew

My dad lived at Arbor Terrace for 4 years. We couldn't have asked for a better place. I can't comment enough about the wonderful care he received. The care staff including Tess and Isabella were so wonderful to him. We had to move out of town in the middle of his stay at Arbor Terrace. The only way I got through that was with the help of Christine. She was like another daughter to my Dad. When covid happened and I couldn't get into the building for a year, it was so comforting knowing Christine was there with him. I seriously don't know how I could have gotten through that tough time without her or the others at Arbor Terrace who I trusted with not only his physical, care but mental care as well. Arbor Terrace and the care givers there will always have a special place in our hearts.

September 2023

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Jeff Holtz

My Mother is in good hands all around at Arbor Terrace in Naperville. The care staff does a better job keeping her healthier than I expected. The weekly activity reports with digital images help bridge the geographic distance between us. Kudos to Lauren the Evergreen Activity Coordinator for helping my Mom remain active in body and mind with arts and crafts; I know that makes her happy and I enjoy seeing the finished projects and smiles.

September 2023

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Lauren Novak

My Dad lived at Arbor Terrace for almost 2 years, and absolutely loved it! He made a lot of good friends there and stayed busy with all of the wonderful activities they offered. Christine and Jose, who run the engagement department, were phenomenal! They are so good with the residents and really go the distance to make sure that everyone is included and that everyone has a fun time! The nursing staff and CNA's always took good care of my Dad. They always knew how to brighten his days! He always felt safe there and truly felt like Arbor was his home/family. I would highly recommend Arbor to anyone that is looking for a place where their loved ones will be treated with love and respect

September 2023

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Brendan Tagler

Arbor Terrace Naperville has provided a caring and engaging environment for my mom. It is reassuring to her family to know that she is in a great, safe place.

August 2023

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Jack Mckay

Cheryl, my wife, was a resident in memory care at Arbor Terrace.The facility was spotless and well organized. I have seen over 80 facilities in the US as I worked with a corporation that worked with LTC. The management staff of Lynn, Jacqueline, Cary, Melissa, Dennis and Juan do a fantastic job.They would make sure any request I made was accomplished quickly. Laura, Alinda and Allie were always friendly and helpful at front desk. The care staff is outstanding. Maria, Tom, Ashley, Ferdinand, Said, and a number of them that I don't know their names treat the resident as if they were their own family member. I went to see Cheryl everyday and observed the excellent care that these individuals provide. Arbor Terrace Naperville is the place you want to choose if you want great care for your special someone. Jack

June 2023

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Jessica

April 2023

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sunmi hassan

I had a fun time volunteering with the residents, I helped them with their nails and heard all their stories. It was such an amazing experience listening to them and how they grew up.

March 2023

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Braeden Holtquist

March 2023

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Andrea Kokjohn

Chade is my mom's nurse in Evergreen. She greets me every time I go see my mom. She gives me updates and aways with encouraging words. She's the best!

March 2023

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Jan Gipson

My father has been at Arbor Terrace of Naperville for two years. The staff is wonderful, kind, compassionate and supportive. During a recent health issue, in which my father had to be hospitalized, the nursing staff, including Yan ,Melody and Nikki, as well as the aides- especially Isabella and Angel all went above and beyond to make sure my father was well taken care of before and upon his return. My father speaks highly of all of them---they treat him with kindness and respect and warmth. They are truly "good eggs."

February 2023

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Gail Giuffre

My mother has lived here for over 2 years. Arbor keeps everything clean, my mom likes the food and daily activities. I would highly recommend you check this place out if you are looking for someone you care about.

January 2023

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P Oprisko

For the past 25 years, I have been an entertainer for several dozen senior living venues throughout Chicagoland on an ongoing basis(3 - 4 times annually at each venue). Among the best(if not THE BEST) that I have seen during my career is Arbor Terrace in Naperville. Every time I visit to perform for their residents, I can't help noticing how bright and clean it is and how happy the residents are! The activity director Jose and his conscientious staff are very well-organized, highly professional and pleasant to deal with. They are acutely attentive to their residents' needs and constantly demonstrate that they take their work seriously and that they are dedicated to(and truly care about) their seniors(which is very refreshing compared to the apathy I often encounter at many other senior living venues). In short: I would highly recommend Arbor Terrace to anyone seeking a wonderful, caring home for their loved one(s)!

December 2022

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Mel Castillo

This place is a community built on trust and respect. I like working with everyone.

December 2022

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Leslie Goddard

I have had the pleasure of presenting programs multiple times at Arbor Terrace and it truly stands out. The staff are warm and engaged, the residents friendly and welcoming. A delightful community

November 2022

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Carly Chapman

Arbor terrace is by far the best place I've been employed as a CNA. The residents truly make it a place to wanna be, and the staff truly cares for the people who call this place home. I do not regret my decision one bit about joining the team awhile back. Highly recommend looking into for a loved one of yours!

November 2022

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Elise Pelligrini

I love this place! The residents are part of a warm, wonderful community where they can explore, socialize and continue to learn. The meals are delicious and full of variety - you'll never be hungry there. The staff works really hard to provide the best possible experience with a caring attitude and a listening ear. The stories are the best part.

November 2022

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Barbara Mishell

My father moved in to Arbor Terrace recently. Our search was exhaustive and difficult. Arbor Terrace was, by far, the best choice we could possibly have made. The staff is indeed very courteous, helpful and caring. Our few dilemmas which we have encountered are mostly administrative. We do not wish to use the pharmacy, and despite all our efforts, we can't get the pharmacy to stop trying to supply us medication and billing us. Jocelyn is being very helpful, but lesson learned, don't let anyone convince you to sign up for the pharmacy, even for emergencies, unless you positively want to use them. Also, we expected a resident ambassador to contact my father. He's been a resident now for two months and has never received a visit. Overall, my father seems happy and the staff has been very attentive. The front desk staff has always been a joy to come in to - always with a smile and an update on my dad. Thanks for taking good care of my dad.

November 2022

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ShaoRong Wu

November 2022

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Rick Bolle

Arbor Terrace is a great place to work. I drive residents to many different activities, as well as to their appointments. I enjoy this time with the residents and I learn so much from them. We look at neighborhoods, families riding their bikes, flowers, and so much more. My goal is to get them to and from their destination safely. It is one of the best jobs I’ve ever had. I also enjoy my coworkers and helping them when needed. We are also getting ready to start another church service and a chance to sing those old favorite hymns like Amazing Grace and Blessed Assurance. Can’t wait. Have a GREAT day!

November 2022

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Chris Lavidas

I facilitate music programs at this community on an occasional basis. The staff has me work with multiple groups each time I go. This is a top notch senior living community. They have excellent hospitality, provide great care and service for the residents, and I always feel very welcomed by the staff. More specifically, the life enrichment director Jose Gallegos has been wonderful to work with. He genuinely cares for the well being of each resident. Despite the demands of his job, he has a "resident first" mindset and places their needs before anything else! I've been truly blessed to work with this community and know other places would greatly benefit to observe how things are run here!

October 2022

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Keith Kristufek

My mom and dad moved here from Florida almost 2 years ago to be closer to family. Previously we had my mother in law at Arbor Terrace and so we knew right away this would be the perfect Assisted Living for my parents. Their apartment is full of windows, staff is caring and attentive especially Isabella. The dining staff is extremely attentive to the needs of my parents despite the fact that they can be tough customers. Their favorite item is the soup of the day. Maria and Lupe always make the soup piping hot just like they like it.

September 2022

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Julia Voogd

Their pharmacy doesn't carry specialty drug. Had to chase down dr companies that would fill her script. I didn't have to do this at the other place mom lived at.

August 2022

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Neil Schori

My mom lived at Arbor Terrace for three years until just a few weeks ago. There are SO many rock stars there! Jocelyn, Alex, Christine, Alinda, Jaimee, Riya, Lori and so many others there have been beyond good to my mom and our whole family. I will undoubtedly stay connected with many of them for years to come.

August 2022

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Carol Hilton

My mom has been at Arbor Terrace since February 2021. Mom can be a bit challenging at times but all the staff are great with her. Tressa, however, is exceptional! Tressa goes above and beyond; using all the ingenuity that she has to get my mom out of her room and to various activities. There are days I think mom is out of her room more than she is in it!! Which is a good thing. Thank you, Arbor Terrace and Tressa, for your all you do for all the residents including my mom.

May 2022

Google

Liz Berg

Great facility! I've performed here as an acoustic artist multiple times and am always impressed with the friendliness of staff, cleanliness of the rooms and genuine happiness of the residents. The building has a modern vibe and feel and I enjoy coming here.

March 2022

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Richard Wheeler

I believe Arbor Terrace is doing an excellent job looking after my wife and she is happy there. The staff really seems to care about the residents too.

January 2022

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Christine Nagle

This is the best senior living facility in all of greater Naperville and beyond. You will not find better staffing any where else in the greater metro area (I know as I met with all of them). Being a medium size facility, they have a strong community warmth vibe. The whole Arbor team goes above and beyond in service; they eagerly work with our family to grant requests. It's Ritz Carlton like service. They are staffed very well, have low turnover, and do not act corporate. They treat each resident (and family member!) with cheerfulness, kindness, compassion, patience and respect. Rockstars include Jocelyn, Alex, Anne, Yan and Lynn. The facility is well taken care of with a cheerful and relaxed ambiance. It's a pleasure to visit my mom here. The best thing I can say is that when my turn comes some day for assisted senior living, I would choose Arbor Terrace for myself!

January 2022

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E. Carson

My wife is in Arbor Terrace. I have checked out other facalities and found similar prices. I chat with all the caregivers in Evergreen area at Arbor Terrace. Arbor Terrace excels in Personal care for residents, warm beautiful living areas, Activities offered, food service, WhiteTable Cloth Service too. Quality food. I have had lunch and dinner with my wife . Quality and quanity is good, Dessert is excellent, and do not miss the Bread Pudding... Most important, my wife is happy clean and well.... Eric....

January 2022

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Mary Krueger

Finding a place for your loved one to be cared for is daunting for you want nothing but the best for your loved one. From the moment I walked in the doors I knew this was the perfect place for my stepmom. Jocelyn was wonderful from our first meeting and our tour along with Alex who also continues to always be there. All of which made me realize without a doubt I was making the right decision. That feeling of calm knowing she is safe has never wavered and I highly recommend Arbor Terrace Naperville to care for your loved ones.

December 2021

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Theresa C

We wound up moving our parents out of this community after nearly the years. I wish we'd done it sooner. We didn't know quality of care until we experienced something different. Make your choices carefully.

December 2021

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Jan G

My father moved to Arbor Terrace of Naperville Assisted Living a year ago. We are truly grateful for the MANY wonderful, friendly, and helpful staff members who have worked so hard to make my father feel "at home". Special shoutouts to Christine and Jose in Engagement and Yan in nursing for going above and beyond, and to the great Healthpro Heritage therapy team at Arbor Terrace (Nicole, Grace, Erin and Rob). Arbor Terrace has been a blessing to my father and to our entire family. Jan 1/29/22

December 2020

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Sue Krey

Moving a loved one into assisted living can be a stressful, anxious process. There is a certain leap of faith that takes place when choosing a residency. That being said, Arbor Terrace has proven to us over and over that their number one concern is the welfare of their residents. The staff of professionals truly care. Rest assured in your choice of Arbor Terrace.

December 2020

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Joanna Maloney

My dad has been in Arbor Terrace Of Naperville for a little over six months. From the beginning working with this team has been great. We were coordinating an out-of-state move, unsure about some medical information, and having our first experience with senior care. The team over there really helped get us situated. Since then my dad has had to go to the hospital twice and Arbor Terrace was wonderfully helpful each time. The front desk ladies are amazing, my dads main nurse Liz is one of the most compassionate women Ive ever met, all the therapists for rehab are spectacular, and there isnt anyone there that I could say anything negative about. Jocelyn in the admissions department walked me through every step of this and found answers to any questions that I have had. I go to bed every night knowing my dad is safe and well cared for.

November 2020

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Sheridan Thorse

Beautiful facility with friendly staff. A relative of mine lives here and I am thrilled with the facility. My family and I visited countless places, and this is definitely the one to be at! Im not old and still would love to live here! It is kind of like a cruise - daily activities, meals that you order off a menu, parties, many social events, great rooms, etc. They have a courtyard, a salon, a sundries shop and much more. They have outings, a therapy goat came once, they have a weekly happy hour...the list goes on. Highly recommend you check this place out if you, your loved one needs senior living and, or a facility with leveled memory care.

October 2020

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Kimberly Thacker

My mother lived at Arbor Terrace for two years. I can honestly say that it is a wonderful place. The staff is professional and cheerful. Everyone is terrific from Alex, who greets you by name at the door and remembers every detail, to Christine in the activites area who truly treats each person as her family, to Jocelyn who coordinates all things perfectly and Maya who helps coordinate billing. Always a joy. Activities are well-planned and the building (only a few years old ) is stylish and accessible. Also important is 1- Arbor is right off of Route 59 and 2- it is close to grocery stores, salons and restaurants which make family visits and outings easy.

October 2020

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Peter Baaske

Arbor Terrace has been great to my father and our family. We moved my father in a couple of months ago and he loves it! The staff treat us like family. They made the transition from another facility seamless and they did most of the work for us!

October 2020

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Steve Carlton

Facility is beautiful. Staff are super friendly and hardworking, doing many jobs. However, at times , appears to be short staff, somewhat leading to inconsistencies with communication, follow through and thorough cleanliness. Increased diabetic, low cal menu choices and snacks in bistro would be helpful.

September 2020

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Steve Johnson

This place is great!My parents moved in about 6 months ago,and they love it.The food is great,the staff are nice and caring and really seem to love working there.It seems like they are always having things to do,like trips out to the stores,playing bingo,watching movies in the theater room.I highly recommend this place to anyone looking.

August 2020

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Ralph Osuch

Our company (A Clean Start) recently joined forces with Arbor Terrace as the company that moves residents in and out of their facility. I can tell you that as an outsider I am very impressed with them. The staff is always very friendly to our team, the facility is always clean, the rooms are spacious, the public areas are big and well thought out and the food always smells good, although I havent tried it (yet). I would feel very comfortable if I had to have one of my loved ones live here due to there personal circumstances.

August 2020

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Astraea Cleaning

We were hired by Arbor Terrace to perform some services at the assisted living and while we worked there for a couple of days in a row we were greeted by their wonderful staff. Everyone was courteous and helpful making things easier for us while we were there. We couldnt stop but be amazed by the amount of care, attention, assistance they show towards the residents there. Everything seemed so well organized the staff and their duties to satisfaction. Their facility is beautiful and they take good care of that as well. Its such a pleasure to work with them and around them. We have worked at so many places but this place stands out. Such a great vibe this place transmits.

August 2020

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Tracey Mitchell

I highly recommend Arbor Terrace! Their Bridges program was perfect for my parents - my dad needed care for Alzheimers, but my mom needed only some assistance with mobility. They were able to have a room together, while he received the high quality and direct care he needed. After my dad passed away, my mom moved to Assisted Living there. Arbor continues to provide an outstanding living community, perfect for her. Many, onsite, daily activities available, as well as outings, which keep her very engaged and with others. Ongoing activities on a regular basis for family involvement as well. Staff are friendly, positive, and readily available when needed, very caring. Excellent nursing staff, who promptly assess and make appropriate calls if needed for higher level of care. All in all, Arbor Terrace has helped make my life easier by providing excellent, appropriate care and facilities for my parents, in a beautiful facility very close to home!

July 2020

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Melissa Kristufek

Arbor Terrace is a wonderful, caring, loving community for seniors. My mom has lived here in memory care for almost 8 months and it has been an amazing experience. It isnt the shiny new building that makes the place so special, its the people that work there. The entire staff is incredible. Nursing, PT, business office, front desk, dining room and maintenance. Food is outstanding! There are 18 senior living communities within a 10 mile radius now. From our experience there is no competition for Arbor Terrace. Its the staff that makes this place so special.

July 2020

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Paula Jackson

Dining needs to be looked at, the main course runs out a lot. Not so much fish. Have more desserts for diabetics. Have snacks in the bistro that are for diabetics. Weekend nurse and all staff is outstanding.

June 2020

Google

Amani Iskander

Moving my mom to an assisted living facility was one of the most DIFFICULT and EMOTIONAL decisions I have had to make. I had toured an incredible number of facilities until I met Cheryl Ghassan. She was caring, kind and very professional. I felt she really understood and knew how to connect with me without being overbearing. She promised to be there, throughout each step with the move at Arbor and she has been and more. Even through the most challenging transitions, when I was wanting to give up, she took the time to listen and got to know my mom and family. She taught me to be more patient, communicating my needs to the appropriate people. As I got to know and work with some of the Arbors directors and staff, I felt their sincerity and my voice actually being heard. We have both grown tremendously in our journey. These individuals know who they are and I pray for them each night for God to Bless them and their families for the work they do. I look forward to seeing both staff and residents as I walk through the Arbor doors each day to see my mom. Their stories, funny comments and kind words fill my soul with warmth, even on the most tiring days. I do wish they would improve their activities schedule, beyond just movies (Some already watch movies in their room) and select card games that only few know how to play. There should be real activities until 7:30 and on the weekends. Families can come and join on the weekends, fostering a true meaning of community.

June 2020

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Rick Graffagna

I really enjoy partnering with the team at Arbor Terrace. My business in helping families find suitable senior housing requires honesty and integrity - which they offer - that in conjunction with having a new building with wonderful amenities (including great food) - make it a super option.

May 2020

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Jenn Sereque

Cheryl Ghassan is such an amazing person to work with! She came into john greene Realtor to do a Lunch and Learn with us. She gave us great information on how we, as agents, can help the seniors in our community transition to assisted living. Cheryl is funny, knowledgeable, and engaging. Her presentation was interactive and heartfelt. We share the same values which makes it nice to work with her!

April 2020

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Jen Sbalchiero

My Mom was a resident in the Evergreen unit (memory care) at Arbor Terrace. She had dementia, and we moved her there last August when we realized her needs were more than we could accommodate. Arbor Terrace looks and feels more like a hotel than an assisted living facility. It is clean, smells nice, the food is very good, and it is staffed with some of the kindest, most sincere people you will ever meet. My Mom was loved! She received great care, and we felt very comfortable knowing that she was looked after by people that treated her like family. As a nurse, my expectations are high when it comes to the quality of care that my family receives. We could not have asked for a better place for my Mom to call home. My family and I are so grateful for everything that the staff of Arbor Terrace did for my Mom during her time there. I highly recommend Arbor Terrace to anyone looking for assisted living or memory care for their loved one.

April 2020

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Erika Avila

A very special facility, They treat they employees with respect and always willing to listen. For their residents they do their best to provide them with the best possible care according to their needs.

February 2020

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Terry Chmielewski

The staff are wonderful. They are caring and very helpful. My parents are very happy in their home.

January 2020

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Bob Dressel

We are very happy with this new facility. The people from top to bottom are very helpful and friendly. My mom, who was not keen on moving anywhere, has had nothing but positive comments to say about residing at Arbor.

March 2019

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Evelyne Hinds

I was one of the first residents at Arbor Terrace Naperville and have been very active in the community. The employees meet all your needs and answer questions and give assistance when needed. I am so Thankful that I worked with Cheryl Ghassan because she always greets me and each one of the residents with a smile and is always happy to help me with any of my concerns. After talking with Cheryl in the trailer, I couldnt say no to moving into Arbor Terrace and I am so happy. Thank you.

March 2019

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Mitchell Mcmahon

I moved my mom in a week ago. A beautiful facility. The care given my mother has been excellent. They have a lot of activities for the residents so they can stay active. The staff was very helpful and friendly especially Jocelyn and Heather. They made the transition to an assisted living facility easy for my mother. Mom said she likes it here. Overall a really good experience. I would highly recommend Arbor Terrace.

December 2018

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Kirsten Christiansen Shehee

Great staff and wonderful, happy residents!

September 2018

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Jocelyn Vetrano Newhall

I truly love working for this company. From the warm personal welcome of our CEO, Judd Harper to the smiles I am greeted with in coming to work every day, it is a great place to work and a great place for seniors to call home!

August 2018

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Kathy Myles

I have had the pleasure and privilege to refer my clients to Arbor Terrace Naperville! It has been an absolute pleasure and privilege dealing with their sales director Cheryl Ghassan! My senior clients all love it there and wish they couldve moved in sooner! Being a senior specialist in real estate… I deal with a lot of sales directors. Cheryl is not only incredibly professional but she genuinely cares & has THE most beautiful heart! She truly has a gift when it comes to dealing with seniors and their families… If you have a loved one that youre looking for a beautiful new home for them within a community…… Call Cheryl and you will experience the Cheryl difference! Your loved ones will thank you for it!!!

February 2018

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Wendy Won

The Silver Sneakers group from the Fry YMCA attended a talk about essential oils sponsored by Cheryl Ghassan fro Arbor Terrace. Cheryl really cares about the general well being of the seniors. We are very thankful that Arbor Terrace is coming to Naperville and we can depend on Cheryl.