TerraBella Sugarloaf

September 2024

Google

Ange R

Is a nice facility but many people leave beca the nurse

July 2024

Madame

I worked there through an Agency i stay 2-3 hours away. I had no idea that i had taken the phone. Once noticed i set to take it back the night i work again about 16 hrs. I was at a Dr appointment and [name removed] contacted me saying if it not back she’s calling the police on me. I had no choice but to reschedule an appointment it took me 3 months to get for my stage 2 diabetes. I did let her know i was there at my appointment she didn’t care. I then took the phone back for her to personal put in a request to have me suspended until 06/26/2025. So i’m out of work from my main source of income. I find that to be inhumane to suspend someone for a year over a phone that was being brought back. Ive done great work and for one mishap to turn into a year of me not being able to work is absurd.

July 2024

Google

sandra woodyard

April 2024

Google

marianne roberts

My mother entered Discovery Village/now Terra Bella, October of 2020. In the throws of Covid. We did all our research online and by phone. Terra Bella did an amazing job of getting her settled, in spite of these circumstances! Mom quickly felt at home. There have been a few management changes since then. They have continued to improve in each progression. When mom entered Discovery Village, she came in under Assisted Living level of care. She eventually progressed into their Memory Care area. Every step of her experience of Aging in Place was wonderful and she received exceptional care. Mom passed this past week, still in Terra Bella Memory Care with the assistance of Hospice. We would choose Terra Bella, Sugarloaf 100% all over again.

March 2024

Google

Marc Kaufman

If you are thinking of placing your loved one in the memory care unit at Terra Bella on Satellite Boulevard, you should know a few important pieces of information. Positives: 1. It is a newer facility 2. It is cleaner than a lot of places in this area – it rarely has the nasty fecal smell many memory care units have 3. The food is pretty good in terms of variety and portions 4. The staff usually makes adjustments asked for by the doctor or family when they are being monitored 5. Many times I visited they had residents sitting at a communal table doing activities…bouncing balloons, coloring, playing word games, etc. This is a big plus when compared to some other places that simply push them to the nurses station and leaves them there all day. Negatives: 1. It is often understaffed – I have gone more than once and called out for assistance and no one was there monitoring the residents. One time I found workers in a back hallway on their phones. 2. Although company policy (and legal requirement) is if a resident is injured they have to immediately notify the primary responsible relative, make a digital entry in their online system, and write up the incident in the binder they keep at the nurses station desk, they do not always do that. Unfortunately there were several times this did not happen and I only found out my mom was injured when either myself or a visiting medical caregiver saw the injuries. I had to contact corporate, notify state agencies, and even had to call the police once to get them to tell me the truth about what had happened. 3. They do not always tell you the truth about your loved one's status. My mother had a cerebral hemorrhage (stroke) that left her unresponsive. They did not notice until the afternoon and then told me she was "sleepy" and as a precaution needed to go to the hospital. The truth was she had a massive stroke/cerebral hemorrhage earlier in the day (per the neurologist) that took her life 4 days later. I will never know the truth about when she had her stroke and when they found her non-responsive, but I do know she wasn't just "sleepy". The bottom line is if you place your loved one there YOU MUST: Monitor their care by visiting at different hours of the day and different days of the week Advocate for them and make sure the staff understands you expect their needs to be met in a timely manner Ask questions when something doesn't seem right and verify the answers you get across multiple workers. If more people reported substandard care at facilities like Terra Bella they would be forced to improve the quality of their care. As the saying goes…you have to inspect what you expect.

January 2024

Google

Jeff young

November 2023

Google

Gabrielle Sacco

Getting placement for a loved one is such a daunting and emotional journey. After months of searching for a memory care facility that would care for my mom with respect and make her happy, I am BLESSED to have found this place. forever greatful to the director, Mrs. Leslie. Her passion for the residents and they way they respond and light up when she walks in the room speaks volumes!! Nothing but praise for this team, this community and Mrs Leslie. They allowed me to have peace of mind that my mom is in GREAT hands. thank you all so much!!

November 2023

Google

Leslie Frisch

October 2023

Google

Boxcarvibe

My mom has been at Discovery Village/Terra Bella for almost 4 years now. The staff here are, by and large, friendly and hard-working. Kim at the front desk always greets with a smile and friendly conversation. Lister, Patience, Fran, and the other caregivers do their best to work with residents in an otherwise thankless, challenging role. I respect them highly for what they do! The servers in the dining room (Lynn, Richard, Summer, Michaye, and others) are also wonderful and treat my mom so well. So why only 4 stars and not 5? A recent management change now has an Executive Director that works very hard to avoid contact with residents and their families. I'm there almost every day, and it seems her glass doors are always shut with some kind of note on it that translates to "Go Away." During my mom's stay here, we've had two Executive Directors. Both of the previous ED's were friendly, walked out of the office to greet people, interacted with them, etc. Aside from their business acumen, they knew who their customers were. But not so the current one. She's new in her job so maybe there is a learning curve I don't know about. All told, my mom has enjoyed her stay here without many complaints. The place is always clean and tidy. Justice, Tim, and the maintenance team do a great job with keeping up appearances. If your parent/loved one is looking for a place to call home, I recommend that you consider Terra Bella.

October 2023

Google

Cameron Titus

I could not be more proud of my experience with TerraBella Sugarloaf. My father came to live at TerraBella approximately two months ago, this was the hardest decision I have ever had to make but as it turns out, it has been one of the best. The experience from meeting with Bianca who guided my husband & I in the right direction to the Executive Director, Leslie Frisch who showed grace and was a wealth of knowledge. Leslie continues to always be available to me, not to mention how much my dad just loves her. Donna the lead nurse shows great compassion when it comes to caring for my dad and proactively identifying his needs. When I visit, which is nearly daily, I am greeted with a warm welcoming smile from Kim at the front desk. My dad's care team is simply amazing. Henry & Richard go above and beyond to accommodate my dad's dietary needs. I would recommend TerraBella to anyone looking for exceptional care with a family environment. Since my dad lost my mother he has not felt like he was at home but now I am proud to say my dad invites us to visit him "at home". God bless all of you for the kindness and continued grace you have bestowed upon him.

September 2023

Google

Vicki Cave

The TerraBella Sugarloaf staff and managers are wonderful and really care about their residents and team members. The community is beautiful and welcoming.

July 2023

Google

Chan Shirkey

June 2023

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Ashley Binga

June 2023

Google

wayne brown

My Uncle Alan Brown is a resident and we visit one time a week. Somer in the restaurant is amazing!!!! She is so thoughtful and caring. Always has a smile on her face and we enjoy her so much!!!!! She truly has a big heart and we enjoy seeing her weekly! Thank you Somer!!!!

May 2023

Google

Stacie Hayes

Can't say enough about how wonderful the new Executive Director is. We love her and so does our mother! Thank you so much for all of your special care Mrs. Leslie!

April 2023

Google

Cheryl Lilly

What a wonderful event and an awesome community. The ED Kevin, wellness director Angela and their staff are amazing. They really care about the employees and their residents. Kim Knowles is a great fit to be the welcoming face of Terrabella.

April 2023

Google

Kimberly Knowles

I’ve been Working at TerraBella Sugarloaf (Discovery Village) For almost a year and when I tell you I feel like I’m working with family, I really am. Kevin is my all time favorite. He has a heart of Gold. He takes time out of him extremely busy day to make sure I’m ok. I see his passion to help others and I love how he goes above and beyond for the Residents. Now Angela is a favorite also. So great to have a health and wellness director that is down to earth. She’s so compassionate with the Residents. Sharon is my #1. She one of the sweetest People at TerraBella. If you want a Business manager that Handles Business then Sharon is that person. The list goes on and on. This place is Amazing. So come check us out and when you get there tell them Kim sent you❤️

April 2023

Google

Nancy DeBeliso

We absolutely LOVE Living here. I say we, because I feel so good when I see my Mom so happy. Kevin the Executive Director is AWESOME! He’s so humble and so personable!! The Caretakers are WONDERFUL!! The Activities Director and Staff are WONDERFUL!! Mom’s favorite thing to play is BINGO! I love when the Independent residents come in and interact with the Assisted living residents. It NEVER feels like a convalescent home. It really feels like home! It’s a beautiful community and I would recommend Terra Bella to anyone that is looking for a wonderful place called home, for us. I would name all the caretakers, the nurses and all the staff if I could but I don’t want to leave anyone out! It’s my home away from home❤️

April 2023

Google

Maritu Enyew

I have been going to this facility for years I have seen a great improvement since the current ED and the current group of staffing came in. Shout- out to the ED Kevin, wellness director Angela and wellness nurse Patient. They are easily accessible and helpful. I always feel welcomed by staff. Thank you for allowing Agape Hospice to provide care to your residents who need the service.

February 2023

Google

Mina Lamboy

My mom moved into TerraBella in July but I waited to write a review so I can provide the feedback including our experience after her move. I have to first start off by praising their sales director Bianca White. She went above & beyond to make my mom's move possible and made sure that she felt welcomed at the community and very comfortable at her new apartment. She is super nice & sweet and always so accommodating. We call her a God sent Angel and she truly is one. The executive director Ms. Leslie is also wonderful and works hard around the clock, wearing many hats to oversees the smooth operation of the community. They offer variety of activities & programs that the residents enjoy and the meal are delicious ! Dining room staffs Micah, Lynn, Kiki and Angelina always serve the residents with big smile and their caring hearts. Karim who is the maintenance person is the best and take such a great care of the community and the residents homes. I am so happy that my mom is adjusting to her own place very nicely and grateful to their wonderful staff & sweet residents for being there for her !

January 2023

Google

Chris Shirkey

January 2023

Google

Valerie Shields

Lovely place with a very caring staff. My favorite people are Patience and Angela.

December 2022

Google

robert neff

What a great place for my mother to live her "best life" as the Executive Director said to me. I would like to thank everyone for making this such a pleasant and easy decision. Bianca was so helpful and no other community did I get to meet the Executive Director who even offered us dinner after our initial tour. It's been a month or so and my mom now refers to Terra Bella as home, she has friends and loves the staff. I know all of the team there are responsible for her wonderful experience but between Mrs. Leslie & Bianca we would have been lost. God bless all of the staff especially those two who make my mom feel important and at home. It must truly be a great place to work!

December 2022

Google

Joey Copous

I am not a fan of google reviews especially because I own my own business and people can be cruel for nothing but because I have had such an amazing experience with Sugarloaf, previously Discovery, in Suwannee I must give them praises. From the minute I walked into this community for seniors it felt like a ski resort. My wife & I were greeted by everyone who walked passed as we waited for the lady at the front desk to get the sales lady or as I now know her the Lifestyle Counselor, Biancca. While we waited for her the Executive Director came out of her office and asked if we were being helped, she introduced herself to us and let us know if we have any questions after visiting with Biancca to let her know and if she doesn't have the answer she would find it. Leslie was so positive and just looked happy to be there. Biancca showed us around the lovely campus and we met to talk about the cost and what it would take to have my parents admitted to Terra Bella Sugarloaf. Before we left Leslie stuck her head in offering us to have lunch as we waited for nurse Donna to visit us to schedule an assessment for my dad since he would be in the Assisted Living coming from the hospital and my mother would be visited at home. We did not have an appointment, so for all of this team to come together just for us we knew our search was over. The lunch was amazing. Eventually, Donna's bedside manner was so gracious and within a week they moved into the what they refer to is home. Our experience from Leslie to the rest of her team was nothing like the three other communities we visited. God bless this team of angels who have blessed us with such a peace of mind. Leslie, Biannca, & Donna are a great example of what Terra Bella offers to seniors. I encourage anyone to just take the time to meet with them and you will not be disappointed. It has been over three months now and we could not be more delighted with this otherwise tough decision.

December 2022

Google

Lisa Rice

The staff at Terra Bella was so amazing as they cared for my husband during his last days on earth. The memory care nurses and attendants were so diligent and loving, and the facility felt warm and secure. Our family is glad we chose Terra Bella for this last chapter of our beloved Eric's life.

December 2022

Google

Jamey Bissett

Terra Bella Sugarloaf has an infectious energy to make the lives of the residents feel like they came there to live. It all starts with the Executive Director who you can tell loves what she does. When we initially toured with Bianca who was so sweet once she introduced us to her Director who was clearly busy but stopped what she was doing to meet me and my mother. Leslie never left my mother out of the conversation and went so far as to stoop down and speak directly to her, this went a long way for both of us. While I believed we made our decision at that time I did have a nursing question so I remembered that Leslie gave me her card and encouraged me to telephone her with any questions she could answer, it was the same night but about 7:30p so I thought I'd call and leave a voicemail but instead she answered the phone and while she wanted to run my question by her chief nurse Donna she assured me that one of them would call me back within the next 30 minutes and true to her word, not only did Leslie call to tell me that her nurse Donna would be calling within a few minutes, Donna called as she said she would. This experience set the tone for what was to come. I have never met a more committed, dedicated team in all my personal years in healthcare. I want to highly recommend this wonderful team for all they do to make the lives of the seniors they serve feel like they are at home. We have become an extended family and I could not be more satisfied. Thank you Terra Bella Sugarloaf!!!

November 2022

Sandra

I have been a resident for little over a year and I have not regretted my decision to move here one time. Kevin is a great director who cares about ea individual. his door is always open. As you see from the pictures Lori and her team provide a wide variety of activities that includes everyone. Your choice which u want to attend or not. It feels like the dysfunctional family we have all known 😊 kudos to all the staff that makes living here a plesure

October 2022

Google

T Hall

We moved our mother into TerraBella Sugarloaf about a month ago and she loves it there, in fact the entire family loves TerraBella. All of the staff is always very professional, friendly and polite. They take very good care of our mother and they are very detail oriented. They offer good entertainment and they have lots of amenities and games. There is always plenty to do at TerraBella. The rooms are spacious and the entire facility is always pleasant and clean. The food and service in the restaurant is also 5 star quality. We have a lot of respect for the people at TerraBella and we highly recommend this community. They are fantastic to partner with and they will take care of your loved one.

October 2022

Google

Renuka Molleti

My Kid Graduated in this location ... she is from Suwanee Goddard School 

July 2022

Google

Philip Appu

March 2022

Google

Michelle Gilliam

February 2022

Google

Mercy Hall

They have awesome staff working here that will go above and beyond to take care of your loves. They are Gianna, Kenia, and Mckenzie just to name a few. I'm sure they are more in this facility but those are the only ones I know. Thank you for all you do!

January 2022

Google

David Gay

July 2021

Google

Donna Banks

My family lives there. Its beautiful but costly.

May 2021

Google

Amber timilty

May 2021

Google

Melissa Melton

May 2021

Google

Esther Withers

Ive lived here for a year and dont have a single bad word to say about Discovery Village! I have the freedom to customize my living space and yard, a wonderful care system, and a great group of friends that Ive met here.

May 2021

Google

Matthew Lambert

My grandmother has lived here for almost 2 years and she loves it!! In the past theyve had rough management and staff; but with a new care system and employees in place, she adores everyone that takes care of her and loves having her own small home for herself 🙂

May 2021

Google

Shannon Parker

I am writing this for my mom, Linda. She asked me to type the following:I was so scared to move from our home, the home we had since 1980 and to move during a pandemic was even scarier. The staff from the very beginning to now have been fantastic. We have met so many people that we call friends now. The food is good and the common areas are kept so clean. The grounds are always kept up too. We look forward to using the pool this summer too. They have done a great job keeping things going during the pandemic and things are opening back up now. We love all the activities they plan. We live in the Independent side in a 2 bd apartment an it has given my husband and I the space we need to move around. So glad we found this place.

May 2021

Google

Michelle Timilty

I looked for several months for a place for my mother to transition to. She is very happy and has made many lifelong friends. I would recommend this place for your loved ones.

May 2021

Google

tommy Strickland

My mother deserved much better than what this facility had to offer. She is soon much better since she moved. The emergency room visits have ceased and her memory has improved dramatically.... That doesn't happen with demitia.... I can only imagine what was going on there during covid shut down.

May 2021

Google

Markenia Smith

My mom Ruby has been there for a little over a year and she has enjoyed living there! Everyone at Discovery is very nice and helpful.

May 2021

Google

Cliff Norwood

Staff is beyond professional.

May 2021

Google

Lizzie Parker

My Mimi and Papa, Linda and RJ, love living here! They always enjoy the happy hours and meeting friends. I love visiting them and seeing how happy they are living here.

May 2021

Google

Markenia Smith

Lori the activities director is so nice and does a great job keeping us all busy and entertained!!

May 2021

Google

Star Southwick

I moved here October 2020. I had one of the cottages that flooded the first weekend I was here. I dont want to bore you with details of that experience other than EVERYTHING has improved immensely now that we are under NEW MANAGEMENT! I love living here, activity personal are awesome and have so much for activity for all levels, from Independent Living to Memory Care. Everyone is so helpful and friendly and I jokingly tell people I live where everyone knows my name! Theres so much going on, at times I have to not go to an activity just to get my personal stuff done. I feel safe day and night and I have been so pleased regarding our maintenance crew as well as other staff. I am thankful I decided on Disvovery Village over other places I looked at before moving to GA from another state.

May 2021

Google

Render Parker

My favorite daughter found this place for my wife and I and we couldnt be happier here. We live in the Independent Living and we have no complaints. We have so many new friends and we do join in all the activities as much as possible. My wife is the social butterfly and being around other people our age as been a blessing (for us both). Moving during a pandemic is hard but everyone here made it so simple. Food is great. Grounds are beautiful. Staff is so helpful. Common areas always clean.

May 2021

Google

Shannon Greene

We moved my parents here in September after looking at several places around the area and we kept coming back to this one. My parents, RJ and Linda, settled in nicely and has met a lot of friends there and feel like they are in the right place. I was worried when they got a new Executive Director a few months ago but it seems like its been a seamless transition. My parents havent had too many complaints and minimal issues. They would tell me if anything was off. I have had to call them to get a message or ask for them to help my parents and they always have helped me. Faye has been amazing and so sweet to me but mainly my parents. They live in the independent side for now and its been such a great place for them to now call home. For the independent side we couldnt be happier and my only hope is if they have to move to the assisted side it would continue to serve them well. For now, we are happy.

May 2021

Google

Baylee Timilty

My grandmother lives here and she loves it! She loves all of the accommodations they have! And shes made multiple new close friends!

May 2021

Google

Sheri Palmer

I moved my parents here in October and it has been the best decision I made. They are on the independent side and they have made a lot of new friends. The staff keeps them involved with a lot of daily things to do and checks on them all the time. They are very happy!

May 2021

Google

Matthew Parker

Thankful for the friendly environment, tasty food, and friendship my parents have found at Discovery Village. Talked to my mom today, its Mothers Day, and she was happy, my dad was happy, I am thankful.

April 2021

Google

William Timilty

Love this place for my mother in law. Thank you.

January 2021

Google

Sonia Millen

Nice and clean. Take yall old folks there its home away from home

December 2020

Google

Ray Cheponis

A place that has had to adapt to the new norm which hasnt been the most popular. Safety precautions abound and the facility is on the radar due to the at risk population. A great track record with the promise of a brighter future thanks to the vaccine.

November 2020

Google

Sherman Davis

My mother has lived at Discovery Village, for almost a year. I couldnt be happier with the director, Steven, and his entire staff. For those responsible with providing meals, social activities, and medical care, I and my family could not be happier. My mother is happy, protected, and provided for!

October 2020

Google

Patricia Meek

My mom has lived here for several years in a cottage thats bigger than my house. There is a courtyard with a fountain, a pool, theater, TV room, plus a nice dining room with delicious meals and a bistro for snacks and salads. The manager and all of his staff have been *wonderful* and very cautious during lockdown, making sure everyone is cared for daily, and working hard to keep everyones spirits up, even bringing in musicians to perform in the courtyard.

August 2020

Dr. Virginia Porcello

I am appalled by the treatment I have received when I moved in here last week. they hired movers, who were terrible. when I arrived to the apartment after waiting until 1:30am in the morning, the apartment smelled awful from polyurethane, which they waited until the last minute to do, and messed up the entire floor, and now have to do it over. they gave me another room which also smelled, and i had to sleep in the hallway because the smells were so bad. the storage unit in the basement is an absolute disgrace, it smells, its filthy and makes me feel like if they have that filth, what else is filthy in the building. my apartment was filthy, they proudly told me they have a dog park, with a fence that doesn't reach the ground, so the dogs can get out, the inside of my kitchen cabinets are dirty, the air conditioners are so dirty inside the vents, that it make me nauseous. the worst part is their unwillingness to fix these problems in a timely fashion. what you will discover here is its not a clean, efficient place!

November 2019

Facebook

Richard H. Mathews

My new home! Very friendly place! Good food1!!!

October 2019

Google

Sandra Thrift

This is a very caring professional staff that creates a smooth operation. I at first had put my husband into memory care and after two or three days they explained to me that my husband should not be there but in personal care. A smooth transition occurred. My husband was an avid fisherman and the executive director takes them fishing once a month! I have found that the personal Care staff is so kind and patient with my husband. However, as in any facility, there’s one or two bad apples that if they are required to leave the facility that it is sometimes with anger. Quite possibly they might even go on the website and give bad reviews!

September 2019

Facebook

Melinda McDonald

My parents have been there for about a month. Great facility and wonderful people!

September 2019

Google

Lindsey Nicole

This is a great community with ever present local leadership in the executive director, Steven Custer. He takes great care in the whole community and all the residents, and has even spearheaded a men's group for the residents to go on outings like fishing trips every month. In addition to local leadership, Discovery Senior Living has great corporate values and standards which are clear to see. I see nothing but happy faces on the residents and families.

October 2018

Google

Debbie Bearden

Employees have been very caring for my mom and helped us move her from the assisted living to their memory care unit.

October 2018

Google

Steven Custer

Great family atmosphere. Staff has been very friendly and welcoming. Great food

September 2018

Facebook

Steven Custer

Very freindly staff. They are warm and very inviting. Beautiful community that offers Independent Cottages, Independent apartments, Assisted living and Memory Care.

October 2013

Google

Florrie Bumpers

My Mom has lived in a cottage at Noble Village for the past 3 years and it has been an excellent choice for her at this stage of her life. She is independent enough to live alone, but does not drive. The activities and the meals provided at Noble Village have allowed her to have an active life and do many things for herself without being dependent on her kids for everything. Karan works hard to plan outings and activities that the residents will enjoy and Denise and Julie are always available to listen and attend to any concerns that we may have. Moving my Mom here was the best decision for our family and I have no regrets with the choice that we made.