Symphony at St. Augustine

June 2024

Google

Debi Sexton

I just have to add my story about symphony at Saint Augustine. When finding a new place for mom to stay, we were totally amazed. We met with Laurie who is your Director and her staff on a one-to-one breakdown of what the expenses would be per month. She was so informative and so was her staff as to the costs for the month. Laurie was always there to Lend, helping hand and still able to answer any questions that we had. I would totally recommend this facility for the care and the concern that Symphony of Saint Augustine has further tenants. Mom really love this place, and unfortunately she passed away on May 26, 2024

April 2024

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William Adams

Gave a performance to the residents

April 2024

Ron & Kathy Barry

My Mother-in-law Edith Dougherty was in their care for a year, and every moment she was there was FILLED WITH LOVE FROM EVERYONE THERE! From the Supervisors, the Nurses, the Aides, the Kitchen, Maintenance, the Activities Director, and Everyone Else! She had the best care EVER! The facility was always clean and everyone was always pleasant, nice, and helpful! A big thank you to everyone who works there you are AMAZING! Thank you from GRANDMA! Edith Dougherty who now rests peacefully in Heaven.

March 2024

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Amy Lauer

Symphony St. Augustine is a warm and caring facility. My father is so happy there. The staff is wonderful and like family to us!

February 2024

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Nicole C

December 2023

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Lee Hokaj

December 2023

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Dj Lachina

Symphony of St Augustine has been absolutely amazing and wonderful for my dad and our family. The executive director, Lori, has been so accommodating to make my dad fit right in and feel at home. She answered so many questions and addressed all my fears, allowing for an easier and more comfortable transition for my dad. The staff is fantastic, and my dad loves participating in the activities and has made so many new friends, which means the world to him. The food is great tookudos to Luis, an outstanding and totally awesome culinary chef! We are so blessed to have found Symphony at St Augustine and highly recommend them for any loved one who needs their loving care. The stress and worries I had on a daily basis are now gone. I can actually go on vacation and not worry because I know he is happy and very well cared for by Lori and her staff. Thank you, Symphony at St Augustine, for being there for us and helping make a hard and uncomfortable decision easy.

December 2023

Google

Jo domita

I'm enjoying every day I'm able to spend with my Symphony Family I love them all.

November 2023

Donna

Symphony of St Augustine has been absolutely amazing and wonderful for my dad and our family. The executive director, Lori, has been so accommodating to make my dad fit right in and feel at home. She answered so many questions and addressed all my fears, allowing for an easier and more comfortable transition for my dad. The staff is fantastic, and my dad loves participating in the activities and has made so many new friends, which means the world to him. The food is great too…kudos to Luis, an outstanding and totally awesome culinary chef! We are so blessed to have found Symphony at St Augustine and highly recommend them for any loved one who needs their loving care. The stress and worries I had on a daily basis are now gone. I can actually go on vacation and not worry because I know he is happy and very well cared for by Lori and her staff. Thank you, Symphony at St Augustine, for being there for us and helping make a hard and uncomfortable decision easy.

August 2023

Google

Laura Overstreet

My mom has only been at Symphony for a week and transitioning to assisted living has been challenging. The staff at Symphony have been so caring, patient, and attentive since mom arrived. They respond quickly to any request and we are slowly seeing improvement. I definitely sleep better knowing she is in a safe place surrounded by loving caretakers.

May 2023

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Beth Hurewitz

This small community is well maintained and the staff are wonderful, caring people.

February 2023

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Joe

January 2023

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Sharon Mirzai

My mom has been there for 2 months. I am amazed at the compassionate care that staff provides. The facility is warm amd friendly.

November 2022

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Jim Payne

I love the attention that the staff gives to the residents. Their genuine efforts to keep them engaged and busy in heart warming ways is outstanding. Thank you for allowing me to meet some friends and mentors while in St Augustine!

June 2022

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Dallas Shumaker

Slinging lizards

May 2022

Amy Lauer

Symphony at St. Augustine has been such a blessing to our family. Since the passing of my mom in February, we have had many changes and needed to find a place for my Dad. After visiting quite a few places, Symphony immediately felt like home. Christy, Ana and all of the staff there are so loving. Tons of activities and outings for the residents to participate in. The day I knew that we had made the right decision was a Sunday when we had my Dad over for dinner and sitting on the couch he said "I want to go home'. He was happy to get back "home" and eat dinner with his newly made friends. Thank you Symphony staff for making this transition easier for my Dad and for loving on him 🙂

May 2022

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Pat Pat

Best little Assistance Living in St Augustine.

May 2022

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Raquel Miley

I enjoyed my time at this community!! Everyone was so nice!! Highly recommend

April 2022

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billyellen413

We are generally pleased with the care given our parents here, especially by Cora (A+ for her). However, due to the high volume of turnover which sadly is systemic in the industry we deducted two stars. The staff are caring but underpaid and overworked and that sometimes results in less than an ideal situation. I am adding to my review because I want to convey my gratitude to Chrissy Singletary, especially, for her kindness and compassion at the end of both my parents lives. They were both residents at Symphony- dad for over 3 years and mom almost 4. Both eventually became hospice patients and both were able to pass in their room- their home- at symphony. Chrissy really went the extra mile to make sure they would not have to pass in a strange place- another facility where nobody knew them. Instead they were surrounded by not only their children and family, but also the family at Symphony. All of the staff who have been so kind and loving to them through the years were able to give hugs and you could see the love between them and both mom and dad as they said their good byes. We are so extremely grateful for all of the staff- from the kitchen staff, Javier the maintenance director, the concierge staff, the wonderful,wonderful activities staff, Anna and Lana who truly go above and beyond to keep the residents lives full of activity and laughter and the med techs and all of the staff who so lovingly care for the residents. Seantol, Curtis, Rachel, Cora, Laura, Sara, Robin, Debbie and so many others over four years. I’m sorry if I missed someone. We are truly grateful for the care and we feel we couldn’t have chosen a better place for mom and dad. We wish they would have been able to stay independent and live in their own home but for so many that is just not possible. Symphony became their home and they were surrounded by love and of that we are sure.

March 2022

Google

Sharon Zimmermann

I have had the privilege of visiting Symphony of St. Augustine twice and I was extremely impressed with this beautiful establishment. The staff was very helpful and answered any and all of my and my Husbands question. I was very happy to witness how wonderfully attentive the staff were to the patients. We left feeling very assured that when the time comes this is where we will bring our loved ones.

February 2022

Google

Bebe Kelly

I have been visiting Symphony for more than 9 years as a Dementia Specialist. I have always been impressed with the care of their residents. Excellent socialization, activities, environment, food, pleasant rooms are all part of the care they provide. The staff, especially Anna, are employed for all the right reasons - the care and health of all who reside there.

February 2022

Google

Carrie Atkinson

It is the most caring place I could ever put my mom ! The memory care staff is very attentive , they get to know each person and the family , and I can’t say enough about the recreation staff that are so creative and special and truly keep the residents occupied and busy with fun days and themes ! Their schedules , food, activities and beautiful at home setting with a nice porch and garden area , make visiting lovely and everyone feels they can keep in touch with FaceTime even! They truly go above and beyond to keep family in touch . My kids and I feel very comfortable and welcome , just as if at home . Symphony is always ready for Every birthday, holiday , and many fun occasions ! Symphony is Beautifully decorated , And the rooms are bright and spacious . It truly is the nicest and safest place for anyone needing a loved one in a memory care facility .. I can’t say enough about the caring staff ! They truly make me and my family feel like we are part of their family and are always welcome to join in the fun and day . Thankyou all

February 2022

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Andrew Givens

Beautiful grounds, very well taken care of. The director of sales is amazing and so is Anna!

February 2022

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Erica Otto

I was given the opportunity to give a presentation at Symphony of St. Augustine this past Friday and it was absolutely wonderful! Chrissy Singletary graciously gave me a tour of the amazing facility, and was wonderful in her participation in the event. Anna, the event coordinator was EXCELLENT as well, and her care for the community and residents shown through as did Chrissy's.

February 2022

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Crissy Wilson

Symphony is a wonderful place to move your loved one, with very caring staff. Their Executive Director, Andrew and the Director of Sales, Chrissy, are always helpful and available for communication!

February 2022

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Marisa Isaac

This is a fantastic facility. Every member of the staff is pleasant and courteous and you can tell they care about he residents. There is an amazing activities director, Anna, who always has fun, entertaining, enjoyable activities for the residents. The director of sales, Chrissy, goes above and beyond to ensure all needs are met with each resident. The front office staff, Sarah, is polite and so very helpful with every visitor and phone call. She puts a smile on everyone’s face. I highly recommend this facility for anyone needing assistance.

February 2022

Google

Chrissy Singletary

Symphony of St Augustine has so many caring employees ! The activity staff are second to none - Anna , Cielo and Lana do an amazing job of keeping residents engaged and enriched . Chef Luis prepares meals that are pleasing to the eye and and the palate . The nursing and care staff go out of their way to give the loving care each resident deserves . To watch Robin and Jasmine with a resident - you will see them display this in a daily basis . The community is spotless thanks to Javier . Overall and amazing community with too many wonderful employees to mention by name !

February 2022

Google

Kimberly Sutton

I can't tell you how pleased we are with Symphony Memory Care!! My mother has been there for a few months now, and it already seems like home. Of course, the transition of leaving your home of 37 years and moving to an ALF is very difficult, but the staff at Symphony have been amazing! Everyone, and I mean EVERY staff member, is genuine in their love of their job and truly caring about the residents. And the Activities staff??? They are phenomenal!!! They keep my mom super busy with wonderful, meaningful and relevant activities...from the events to games to crafts! I visit quite often at different days and times, and I always experience the same thing: a facility that is beautiful and well-run with the most caring and loving staff!!

May 2021

Google

David Gueterman

It's a tough decision to move a loved one to an assisted living facility. My wife and I struggled with the decision for months. COVID didn't & doesn’t help matters. Once we determined that this was the best move for my mother, then comes the decision of where for her to go. We looked all over Jacksonville, St. Augustine, and Palm Coast. Symphony came highly recommended. I must say that they have more than exceeded our high expectations. The Chrissy (Director of Nursing) takes a personal interest in her residents as does her nursing staff. They are outstanding. You see it when they deal with the residents. They are patient, caring and loving, calling the residents by their names, and doing whatever they can to make their stay comfortable. They keep you informed of changing conditions of your loved one. The facility is spotless, and the maintenance staff bends over backwards to make the facility inviting. Their activities director constantly has something engaging for the residents. The food is very well prepared. We stop buy two to three times a week to visit, unannounced, and are always met with a warm friendly smile from the Alison, Sara, Laura and the office staff. Symphony is one of the best decisions we have made. We could not take care of my mother as well as they do.

April 2021

Google

Baby Smith

I recently called 3 ALFs in St. Augustine to ask some questions about memory care because my mother-in-law is showing some early symptoms. The first 2 places I called were very eager to get me off the phone once I stated that I didn't want to provide any contact information at this time. This was very disheartening as this is such a scary time for our family. However, when I called Symphony, I spoke with Jeri Lynn and she was very helpful and professional. When I shared that I wasn't ready to give my information, she said it wasn't a problem and she answered my questions. She mentioned a monthly virtual dementia program they offer. She also told me about some websites to look at stating that it is important to find valid information. I could tell that she really cared. I felt better after our conversation and know that as we get closer to looking for a place for Rose, I will be calling Symphony.

March 2021

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AJ Helmstetter

Symphony is a beautiful community & home for our residents with a phenomenal team of people who all work together to give the best of care! I am thankful to each of them daily for all that they do!!

February 2021

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Mark Morrissette

Symphony of St Augustine is the best memory care community around . My father has been a resident for 4 months and loves it there . The place is spotless ! Activities and food are amazing . However , the one thing that truly stands out is the Director of nursing - Chrissy . I have her personal cell phone number and am able to call her anytime I have a question or concern . She genuinely cares about my dad and his well being . She has communicated about medication changes , his current state in regards to his depression and even fixed his glasses ! It's a beautiful community !

September 2020

Google

Lisa Stocki

Overall we are satisfied with the care our parents receive. Anna, the Director of Activities, and her team are outstanding in their creativity! A special thank you for the beautiful 70th Anniversary celebration the staff created for our parents at a time when we could not be there to help them celebrate. We would also like to acknowledge a few other staff members who specifically care for our parents. Sharon, Kim, Chantal and Angel-your care and patience are much appreciated. We felt it necessary to deduct stars due to the fact that in the relatively short time that our parents have called Symphony home, they have been through multiple directors. Each time this occurs, there is another transition period which ultimately leads to staffing issues. Although these changes have been frustrating, we appreciate the efforts by the above mentioned staff and feel that they should be recognized for their hard work and kindness.

September 2020

Google

Robert Austin

I highly recommend Symphony at Saint Augustine. When I walk in to see my mom, I can feel the love every staff member in every department shows the residents. It gives me much piece of mind that my mom is happy there and is well taken care of. I would like to mention Anna Tenorio, the Activity Director and her staff Luna and Cielo. The activities they plan are unbelievable. They are so talented in what they do. They give the residents the ability to enjoy life again. It’s an amazing facility. Thank you all from the bottom of my heart

September 2020

Google

Rebekah Thompson

The Symphony is a special place, and it is made all the more special by Anna Tenorio the activities director. You can tell that she loves her work and all of the residents so much!

September 2020

Google

Mallory Popielarz

Amazing start and the best Life Enrichment Department around!!!

September 2020

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Ron Searle

I want to thank all the staff at Symphony for all their hard work during this awful pandemic. Anna for encouraging me to paint on days I said I didn't feel like it. To Sharon for giving me great haircuts when my wife couldn't come in to do it. To Seantol for keeping my family informed by FaceTime. To Angel for helping me to adjust the first day I arrived at Symphony. All the kitchen, housekeeping & Rick in maintenance. Also, Beth thank you for always having a chair ready for me when my wife & daughter come for window visits. Bless you all for what you do.

September 2020

Google

Donna Villarose

My dad Ron Searle has been a resident for 1 year. He had a hard time adjusting but with the help of all the caring staff he has come a long way. One individual that stands out is Anna Tenorio. She keeps him busy putting together and painting butterfly houses & birdhouses. Anna goes over & beyond what is expected of her. She is always avail to us whenever we have a question or just need to talk. She is a great asset to Symphony. Also Sharon Cusson, Seantol Cooper, Angel DeJesus three of his aides go over & beyond to assist him with haircuts, FaceTime & just walking with him. Our family thanks everyone at Symphony for all their support.

September 2020

Google

Frances Bennett

Symphony was a godsend when my husband developed dementia. He was so happy and thought he was in a grand hotel. The staff is very careing and attentive and the activities team always has endless projects to entertain the residents. Thanks Anna, Lana and Ceila. You're remarkable!

September 2020

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Lesedi Mokantsi

September 2020

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Ashley Staton

We moved my mom to Symphony and we’re so happy with the amazing care from the staff! They take time to get to know each resident and what works for them! The activities director, Anna and her team Lana and Cielo keep the residents engaged and having FUN!!!! If you’re looking for memory care for a loved one you’ve found your place at Symphony!! 🙂

September 2020

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Bridget Llave

I highly recommend this memory care assisted living community.

September 2020

Google

Myra Velmonte

Anna the activity director is the best one I’ve seen so far.she is very creative , along with her assistant Lana! They always have something fun to do their residents.and esp in this pandemic, they really worked so hard to keep their residents engaged and happy

September 2020

Google

Adrienne Rice

My Mom has been a resident at Symphony since December 2019. I have nothing bust positive things to say about this memory care community. The facility itself is very clean and beautiful. Their care staff is loving and patient, and they have many activities for the residents throughout the day. Their activities coordinator, Anna, has been a wonderful person in my mom's life, especially during the pandemic. Anna is cheerful, fun, and keeps the residents active.She has done so much for my mom (haircuts and color, manicure, and lovely company) during this pandemic when I am unable to visit. Thank you Symphony, and thank you Anna for all you do!

September 2020

Google

Derin White

Five Stars for the Resident Enrichment Activities team led by Anna Tenorio at Symphony. Anna, along with teammates Lana and Ceilo and the other members of the Symphony crew, truly create meaningful connections with ALL of the residents (and their families) to produce positive outcomes in the heath and lives of the people they serve. Creative and compassionate, they truly share their hearts with joy and make a positive difference! Thanks for all you do!

September 2020

Google

Robert Actkinson

I would like to thank the staff at Symphony for being professional and kind. The facility is very beautiful. I'm an entertainer who normally come to Symphony once a month to entertain the seniors. While setting up for my performance I observe the interaction of the staff and residents. The staff I see really care for your mothers and fathers. Also any others that may need assisted living. The one group of staff that I would like to really recognize is the activities staff. Life Enrichment Director Anna and her two assistants Lanna and Beba really go out of their way to ensure your moms and dads have fun. It's a blessing to me when I see the residents get up and dance with Anna, Lanna, and Beba. There have been other staff members who also have come out and danced , but I just don't remember their names. I can say there are no better Life Enrichment Staff in the Jacksonville area. The best thing I can see is when these ladies help these special seniors get up and dance with them. Not all activities staff do this at other Assisted Living Facilities in the Jacksonville and surrounding areas and I wish they would. It's all about bringing great old memories back, at least for a little while. So thank you Anna, Lanna, and Beba for caring for your residents at Symphony. If I could give more than 5 stars, I would give 10 stars. Keep up the great job you all are doing.

September 2020

Google

Renda Hall

My family member has been at Symphony for over 8 months and I really appreciate the level of care and concern they have shown to our family. Especially with the all the additional challenges during the pandemic to keep everyone safe. I feel they are the best choice for someone who needs memory care! I really appreciate all the staff and what they do every day. Especially the resident activities director named Anna, she is just wonderful! she has such a friendly warm personality and really is great at her job. She's very dedicated to the residents and their well being.

September 2020

Google

Tracey MacLean

ALL of the staff at Symphony is AMAZING, from the janitorial and kitchen workers to the nurses and management. I see them interact with the residents with love. They genuinely care about each resident like he/she was their own family member! Activities Director, Anna Tenorio, is exceptionally cheerful and inventive when coming up with ways to engage the residents, and they love it! If I ever go to a retirement home, this is the one I'd choose! Thank you for being really great humans. <3

September 2020

Google

antonella mulhall

Symphony St. Augustine employs the best staff! I cannot say enough about how caring and compassionate they all are. From Chef Luis and Anna in the kitchen, to Jeannie in housekeeping to Sharon in nursing, all show a level of dedication that I have never encountered. One particular standout is Anna Tenorio, the activities director. She works tirelessly to make sure the residents are entertained. But beyond that, during this Covid period, she's given residents haircuts and color, as well as taking on other duties to ensure that the patients are as comfortable as possible. We love her! Thank you Symphony St, Augustine!

September 2020

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geri lyn Cross

Anna Tenorio truly is invested in the health and wellness of each and everyone of her residents, ensuring that they maintain as active a lifestyle as they can!

September 2020

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Trey McHugh

Symphony at St. Augustine as whole grabs your family member by the hand and welcomes them in to such a delightful environment full of positive flowing energy. The care staff makes them right at home, absolutely a great place for mom to get settled down in. Warms my heart seeing loved ones getting take care of as if the staff shared the same blood. It’s truly beautiful.

September 2020

Google

Trish Bruno

Our mother has lived at the Symphony for a couple of years. I do not live in St. Augustine and I am not a regular visitor. I pop in here and there and I have never once felt like my mom wasn’t being cared for or neglected. I expected the minimum hoped for the best but my mom has received the maximum care. I know this while living through the pandemic of 2020 because of my main contact, caretaker Anna Tenorio. Out of the blue I started receiving messages from Anna, then pictures of my mom dressed up at all their parties, then face time calls. From my contact with my mom through Anna, I don’t need to worry about my mom, Anna loves her. I wasn’t surprised when I told her I wanted to write a review for her and she said, my partners in crime are Lana and Cielo, they are the best!!

September 2020

Google

Alex Love

My family member has been at Symphony for a year and a half and during that time we have always been very happy with the care they have received from everyone. The Activities group especially stands out. They are caring, work individually with each resident and go far beyond just planning daily things to do. Lana is very dedicated to her residents and treats them with respect and love. Anna has been wonderful in communicating and sending pictures during the pandemic shutdown. They have made a very difficult time much easier to go through.

September 2020

Google

Casey Brownlow

My significant other's mother is a resident at Symphony. Anna Tonorio has been an absolute blessing for her mother and the entire family. She has gone above and beyond to make sure that they stay connected during these difficult Covid times. Hats off to all the staff there. Wonderful organization and very friendly.

September 2020

Google

JanFredE Anderson

We have been a part of Symphony at St Augustine for a little over a year now. It has been a wonderful peace of mind to have my aunt in a place where she is cared for 24/7. But what has really impressed me these last months during Covid is that the staff at Symphony has kept up the round of daily activities- some to challenge the mind, some for exercise and some just social. Miss Anna, the director of activities, has kept the rhythm going for everyone. Even though I haven’t been able to visit in person since March, I have felt in touch and connected with my aunt through personal texts from Anna, her Facebook posts, and taking personal time to arrange plans for FaceTime and window visits. It seems to be a mark of Symphony that many employees, Anna among them, have been there a long time.

September 2020

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Karen Fullerton

My mom has been at Symphony for a year and she absolutely loves it there. It was an agonizing decision to place her but the staff made the transition for my mom, my siblings, and I a very loving, compassionate, and easy move. Anna Tenorio has been such a blessing to my mom and I. During the Coronavirus lock-down, she has kept in touch with me regularly and assisted with my many questions. Anna is not just a caring staff member to my mom, she has become a friend to me. My mom adores Anna and all her caregivers. The entire staff have embraced my mom and made this a home for her to love. Thank you!

September 2020

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Gus plakiotis

Everybody was so friendly and helpful.

October 2019

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Besse Harris

My husband, who is deep into Alzheimer’s, had to be accepted and admitted in one day. Symphony admin was so kind and helpful in that respect. He has been there awhile now and he is doing so well. The CNAs and nurses have such a good, positive attitude. They have been so well trained in how to handle all the care, physical and mental, for Alzheimer’s patients. It isn’t an easy job, but I have observed nothing but professional, positive attitudes and processes.

May 2019

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Bret Day

We are so happy we found Symphony of St Augustine. The staff is fantastic and so helpful with everything. Thank you for everything you do to make lives better.

May 2019

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Leatha D

The caregivers at Symphony are amazing. Everyone in the building has patience and compassion. They are friendly, courteous and proactive. This place has been a lifesaver for my dad! He is taking part in lots of activities and thriving there.

May 2019

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Ellen Love

Symphony has been a welcoming and encouraging environment for our entire family during a very challenging time. The staff are so caring and positive, and they take the time to really understand the residents and how to best help. They communicate frequently and openly, and encourage family involvement. The facility is clean and well-kept. Symphony and their staff have made a positive impact on our difficult journey with dementia!

November 2018

Google

Linda Stoughton

My Mom just passed away this week from medical complications. She was diagnosed with Lewy Body Dementia two years ago. After splitting time between her children caring for her, I made the hard but correct decision, she deserved a better quality of life before Lewy Body would rob her of her dignity and self. Mom lived at Symphony of St Augustine for the past year and it was the best decision. She made new friends, participated in all the activities, field trips, parties and it became her home. Staff was kind and invested in her care. People questioned my decision to move Mom to Symphony when she was still in the mild stages of LBD, but looking back she had fun, enjoyed me visiting every day, and it gave her and me a sense of security when the going got tough. Symphony cared for my Mom and our family and the Symphony family became true partners. Mom will be dearly missed.

October 2018

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Cindy Schulman-Kostenski

We moved our Dad into Symphony over a month ago and we couldn't be more pleased. Symphony has exceeded our expectations! From the posh living environment that is always immaculate, to the superiorly well landscaped grounds, not to be outshined by the consummate professionals who make up the staff, we are beyond happy with our choice to move him there. Everyone there knows our Dad by name and understand the unique quirks he possesses being a sufferer of Alzheimer’s disease. They treat him with grace, dignity, and patience like we’ve never experienced. They provide classes and training in Alzheimer’s care and the unique ways to have an amazing relationship with someone suffering from this illness. Putting our Dad in a home was heartbreaking and extremely emotional, but everyone at Symphony is always there with kind words, suggestions and encouragement. We were faced with several life changing decisions that come with putting a parent in a home and Tara the director was there to suggest agencies and other helpful avenues to make the transition practically flawless. As the director, she has taken several instances of her personal time to accommodate, navigate and guide us through this trying process. Pam, the administrator continually goes out of her way to assist in all of the administration headaches we otherwise would have had to figure out on our own. The nursing staff are kind, considerate and empathetic with our Dad on a daily basis. The way they handle, encourage and redirect him is heartwarming to watch. The dining staff is always welcoming, offering to feed us when we visit, getting us drinks and cater to our Dad’s nutritional wants and needs. Everyone there is kind, considerate, and always willing to assist. It is such a relief to know our Dad is in such excellent hands. We would highly recommend Symphony to everyone, and we have as often as we can. We can’t thank Symphony enough for providing our Dad with what we feel is the best possible care. If you are looking for a new home for your loved one, look no further, Symphony is bar none the best in the St. Augustine, Jacksonville area! Thank you, Symphony!!

July 2018

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Donna DiNardo

Symphony has found a way to give our Mom, a very difficult patient with FTD, more good days than bad, with a team approach and a willingness to meet her very individual needs. We are impressed that there is an RN on every shift, and we like and respect the physician who rounds on the facility. The physical environment is also outstanding - spacious rooms, lovely courtyard. This is our second try at a facility, and 8 months in, we are happy with our choice.

July 2018

Google

Doreen Bicki

Jill Hecker at Symphony was amazing to work with during the placement process for my Mom. She is extremely knowledgeable, caring, and made the process much easier for our family during this difficult time. This facility has an exceptional activities program to keep the residents busy during the day. The Activities Director, Anna truly has a great deal of energy and compassion and gets the residents involved in this program and creates many special moments. I don't think you can find a more caring staff helping your loved one on a daily basis. I visit daily and can attest that this facility is kept extremely clean. Also, the receptionists are very friendly and diligent keeping your loved one safe from walking out of the facility. Not every assisted living facility out there is set up this way. All of the staff is extremely helpful whenever questions are asked. Thank you to all the staff for all of your tireless efforts caring for all the residents. As a caregiver, I know life isn't always easy when dealing with someone needing memory care. The staff does it with fun and a great love for their residents. Visit and see for yourself all the benefits of Symphony at St. Augustine. D. Bicki

July 2018

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Lynn McAdams

We moved Mom to Symphony about 6 months ago from another facility. The difference between to two facilities is like night & day. We visit Mom almost every day. While there, we observe many of the residents & the interactions between each other & the staff members. We are impressed with all the daily activities & also the great quality of their meals. In any new facility, they have some growing pains, but every problem we observed had been resolved quickly & efficiently. Communication between the staff members has been outstanding & they are always willing to listen to our suggestions. We would highly recommend this facility to take care of your loved ones. If you are looking for a facility that treats your loved one as one of their own, Symphony is the facility you! Lynn & Scott

July 2018

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Chloe Van Roekel

July 2018

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Sam F

July 2018

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Dee Gordon

Missing dentures after residing at Symphony for three months. Several overseeing his care stated they were unaware he wore dentures. Missing glasses.bedroom doors kept unlocked and open, bathroom cabinet kept unlocked! Sure...things happen, go missing. Understaffed, aides rushed and busy and no time to look. Shift ends new staff and around and around we go. It’s not like a slipper missing, this was devestating for it effected his daily life, for the remainder of his life. His disease had progressed there was no way I could get him to sit in a dentist chair...for that matter get him there, he refused. Safety, one day visiting and find him outside unsupervised. Alone, filthy covered in feces and urine...unaware of where he is, how he got there. No Symphony staff noticed. Seems alarm went off and staff member shut alarm off, no safety protocol followed. No head count on residents, no one searched for him. Another situation management swept under the carpet in regards to communicating with me. I can go on...the falls that Hospice informed me of...not Symphony staff. All I wanted was my Dad to be cared for. I never asked for special treatment, specialized care just that he be kept safe, fed (cut the food up in the kitchen for those residents struggling), clean...the best that you could...need more experienced aides for those with mid to later stage and lastly, communication....so very lacking!

December 2017

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Deborah Smith

During the most difficult time in our lives we were blessed to find this wonderful place to help Mom with her Alzheimers disease. Dad had just passed away and Mom began to need more help than we could provide. Symphony and their loving, caring staff made her transition easier than we could ever have imagined. She is happy, smiling and thriving there.There is a warm comfortable loving family here that tend to her every need. I cannot say enough good things about this place. We now have peace of mind that Mom will do well there. Thank You Symphony and all your staff. Debi (Talalai) Smith

September 2017

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James Megill

August 2017

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Karen Leslie

I'm comfortable there and it's new, clean, great design.

June 2017

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Norbert Tuseo

Quality!