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About The Waterford at Creekside
At the The Waterford at Creekside residents get involved in a social setting that promotes their health and independence. We are located in Pensacola, FL. Medical facilities, outdoor activities, shopping and restaurants are all conveniently located nearby. Residents always have options when they’re looking for something fun and exciting to do outside of the community.
Our community fosters an environment that embraces our residents and their families with an atmosphere of belonging. We value the caregivers involvement in the lives of our residents. Our staff is available to families for support and answer any questions they may have. We provide a friendly home with a variety of options for suites so every resident can express themselves and make it home.
The Waterford at Creekside Memory Care
Our approach at The Waterford at Creekside for memory care is to address the health, social, and mental needs of each individual’s unique demands.
We designed our floor plan that offers a little bit of everything for our residents. Cozy suites and apartments that will have exactly what you need at The Waterford at Creekside. We can fit every need for most budgets. Our staff will free of the burden of worrying about things you don’t want to do so you can focus on what matters. Members of our staff are extensively trained to care for senior Pensacola residents and everything they need. We continually strive to assist our residents for the highest quality of life we can provide for them. The Waterford at Creekside meal plans that are prepared with fresh ingredients daily from specially designed menus. We also offer snacks between meal times. Private dining, family style, cookouts, picnics are all available for every style of meal that could be desired. We can accommodate for nearly every type of diet.
The Waterford at Creekside Amenities & Services
We offer seniors the latest amenities in comfort that they would enjoy in the comfort of their own homes. Devotional Services Onsite, Indoor Common Areas, Activities Onsite, Beautician Onsite, Activities Offsite, Outdoor Common Areas, Meals Provided are available for all residents. The staff here are fully trained, friendly and accessible. They will help your residents enjoy their stay with us.
We do our best to make sure each resident is able to sustain a healthy, fulfilling life during their stay. In order to do this, our facility has Minimum Age of Accepted Residents, Activities Onsite, Devotional Services Available, Indoor Common Areas, Meals Provided, Aging in Place, Nurses on Staff, Podiatrist Available, Physical Therapy Available, Occupational Therapy Available, Speech Therapy Available, Complimentary Transportation, Activities Offsite, Outdoor Common Areas, Beauty & Barber Services, Pets Allowed, No Smoking Allowed in Private Areas Indoors, No Smoking Allowed in Public Areas Indoors, Wheelchair Accessible Showers, Hospice Available, Respite Available, Resident Parking Available, Male Residents Accepted, Female Residents Only, Doctor on Call, Nurse on Call, Dentist Available to keep them active. After all, one of the keys to staying independent is staying active.
Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.
Ready to see what we can offer? Call (800) 755-1458 to speak to a friendly advisor.
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The Waterford at Creekside – Reviews
My grandmother who is suffering from Alzheimer’s Disease was a resident here for approximately 3 months and our experience was full of sheer disappointment. We ultimately ended up bringing her home because of many safety concerns and the neglect that she was receiving while in the “care” of The Waterford at Creekside. Leadership was unorganized and communication between staff is poor/nonexistent. My grandmother wandered past their “secure” gate three times before they made adjustments to their security. She had repeat yeast infections due to poor hygiene. She would go 5-7 days without being bathed. They even told me that she’s allowed to refuse baths and they refused to call us when this occurred or allow her to shower when we were there. It took two full weeks for her to receive medical treatment for a painful, swollen ankle due to an injury that occurred during their care- they blamed this on their paperwork that wasn’t in place. No one could ever tell us what actually happened to her ankle. They started her on a potassium supplement that caused her to have a critically high level which wasn’t monitored while in their care and could have caused cardiac dysfunction… we didn’t find this out until we took her to the primary care doctor upon removal from their facility. I witnessed the staff yelling at other residents and my poor grandmother, even in her confused state, told me that they were loud and mean. AND then if all of this wasn’t enough, when my 82 year old Grandfather couldn’t take the horrible “care” any longer and moved her out of their facility- they charged him for another 20 days because he “didn’t give proper notice”. Like anyone would allow their loved one to remain in these conditions. (Never mind the fact that we’re missing most of her items that we brought there for her comfort) I tried multiple times to talk to staff, leaders, and even the VP but no one calls back and the frontline people that are forced to talk to me are just making promises they can’t keep. Bottom line: our experience was horrible. My grandmother was not safe or well cared for by their staff. If you’re reading this review because you’re considering this place for someone you love— look elsewhere.
Very difficult to have the nurse actually return your phone calls when you have concerns about your loved ones. Constantly under staffed! Which may cause your loved one not to get bathed. Admin will not return calls. The clothing and bedding you supply for your loved one is constantly mixed up and put in other residents rooms. When I took my mom out of their program, I stripped the pillows because the pillowcase was not hers. The pillow had blood on it that did not belong to her and it was not her pillow as we had written her name on her pillow! She kept a skin infection the whole time she was with them. She has not had an infection since bringing her home. I was so hopeful when I placed her in their care and now I don’t know that I will ever trust anyone again with her care!
The staff has been rude to my whole family during a very trying time with my Dad. They are very defensive when asked questions about his care. He isn't being well cared for and I am heartbroken. He is a retired military officer and deserves so much better. Please do the right thing and tell families you don't have the staff to care for the more involved residents instead of neglecting them. I would move him today if I could but my mother has power of attorney and is too upset to handle it.
Exec Director is sincere, compassionate and professional. It all starts at the top!
I have been looking for my mother when its time for placement. As i was touring with Crickett at Waterford Creekside the caregivers were playing bingo and singing with the residents. When walking into the main office i was hit with smells of wonderful home cooking. I know this will be the best place for my mother.
Tessie Helton is an amazing person. She genuinely loves people. When you are doing what you are called to do in this life, it shows.
I have only been here a year working in the kitchen but I have to say its not like working the staff here care for the residents as if they are their family even the director is so sincere about her residents and staff its so much fun to be invited to do activities with the residents and see the smiles on their faces The kitchen takes pride in the food that is preparedscared to be a resident one day myself
Very very clean facility and great awesome staff
The Executive Director is awesome! She will see to it that your loved one is given exceptional care.
This place is absolutely wonderful! I was impressed with how friendly the staff was and how they genuinely care. A well maintained place that is clean and spacious where you are greeted with warmth and love!
Creekside is crafted to foster joy and celebrate the needs of seniors. Im truly thankful to be part of a team that works collaboratively with the residents, family and our caregivers to provide a nurturing environment. Interacting with our residents on a daily basis is a blessing.
Excellent facility with a caring staff.
Beautiful place! Highly recommend!
Excellent staff and Mgmt.
I would highly recommend Waterford to anyone looking for a place to care for their loved one. Tess, the administrator goes above and beyond to make sure the residents are well cared for.
They deeply care for their residents and staff.
Extremely good assisting living facility with great staff and management who loves there resident dearly
Looked at this place for my grandpa. Was impressed with the staff and how they took the time to answer my questions and show me around. Great place.
Caring staff and exceptionally clean community. Residents always happy and staff always attentive to their needs.
Nice place to work at, very clean and good working staff
Nice and clean facility wonderful staff thst loves there residence
Blessed to be a part of this wonderful community. Our sweet residents make my day every day.
Amazing staff - exceptionally clean facility - you can tell from staff their deep compassion for their work and the care they provide the residents. Truly blessed to have these angels caring for our loved one!!!
Nice facility to work at, very clean and friendly environment and respectful staff that loves their residents
Great place to work. Almost 15 years of service with this company. I couldnt imagine doing anything else. Out of all of my duties as a caregiver my most favorite is building a postitive loving, trusting and caring bond with my residents. Im not only their caregiver, at the end of the day I am their friend. The best part of my night (11p-7am) is when i have a conversation with a resident and get to know them not as just a patient but as an individual.We dont have your typical assisted living set up. We have cottages that at full compacity only have 14 people residing in the building depending on level of care they need. Which gives our residents the ability to build friendships and bonds with the other residents that reside in the building.
friendly and they do care
The experience I have had here is outstanding. From the clean rooms, good food and friendly staff. If you are looking for a place that truly cares about their residents - this is it.
I toured the facility and Im impressed and comfortable knowing this is where I want my family members to reside when the time comes they need more care than Im capable of providing. Thank you to all the staff and keep up the exemplary care and service!
Rate and Review The Waterford at Creekside
The Waterford at Creekside Amenities and Services
- Devotional Services Onsite
- Indoor Common Areas
- Activities Onsite
- Beautician Onsite
- Activities Offsite
- Outdoor Common Areas
- Meals Provided
- Minimum Age of Accepted Residents
- Activities Onsite
- Devotional Services Available
- Indoor Common Areas
- Meals Provided
- Aging in Place
- Nurses on Staff
- Podiatrist Available
- Physical Therapy Available
- Occupational Therapy Available
- Speech Therapy Available
- Complimentary Transportation
- Activities Offsite
- Outdoor Common Areas
- Beauty & Barber Services
- Pets Allowed
- No Smoking Allowed in Private Areas Indoors
- No Smoking Allowed in Public Areas Indoors
- Wheelchair Accessible Showers
- Hospice Available
- Respite Available
- Resident Parking Available
- Male Residents Accepted
- Female Residents Only
- Doctor on Call
- Nurse on Call
- Dentist Available
Do you have questions? Speak to a local senior living advisor for free.
The Waterford at Creekside Housing and Staff
Living Types Available
- Trained Staff
Not sure what senior living is right for you or your loved ones? Call us today!