Keystone Place at Newbury Brook

September 2024

Google

Shauna Sadick

I spent months making appointments and visiting over 9 senior homes/assisted living homes in CT. Some of what I saw on my visits -( that were appointments made days or weeks ahead) was unacceptable and very disappointing. At a last minute decision I showed up unannounced to Keystone. Arriving on the grounds I was really impressed. It was March it was cold dreary rainy out and yet the grounds were impeccable. They were welcoming and bright. Everything was clean and neatly arranged. Walking in I was immediately greeted in a true friendly way not just a forced hello. I asked if I could speak to someone about the place and care as well as set up an appointment to tour the home. Instead I was greeted by Sharon Castaldo the Senior Living Counselor. She was warm, friendly and immediately invited me to her office to talk. Without any notice or appointment she took the time to share with me information about Keystone, who they were, what they provide and most importantly she shared with me their goal for each resident who lived there. I was given a tour and was so impressed! The staff they know every resident by name and the residents know the staff! That was to me a huge indication that the staff really cares and residents feel comfortable and safe with the staff . No where else that I went did residents truly know the staff and interact with them as friends, like they do at Keystone. People treat each other with respect and kindness at Keystone. Sharon shared with me that in my situation (which was not going to be easy moving my mom to a new living environment in a new state all with in a time period where her dementia was suddenly affecting her quality of life so much ) it was very important to make sure not only that I was confident in my decision in choosing Keystone but that the staff at Keystone be confident that they can provide the best care that's right for my mom. So we began the steps in getting my mom to Keystone. Sharon, Allen (the Director of Keystone) the staff included all made me feel supported as I made this delicate and difficult decision to move my mom from her home. The support I received was overwhelming! Keystone places residents care first. Every staff member does their job and does it well. The care of residents from their apartment housekeeping, laundry, assistance with getting to meals or activities, being involved in programs, activities or special events, staff make sure every one is getting everything they need and do all they can to make every resident have a great experience, a wonderful day and feel special! It's truly amazing! Keystone maintenance team Ken & Mark go above and beyond keeping every inch of the building and grounds in pristine condition! They work hard always smiling and residents love them! The staff works so well together providing a smooth transition for residents moving in. Everyone checks in looking to see how can they help to make residents feel safe, comfortable and welcomed. They take time to find out who the resident is, what they enjoy, where they are from and assist in introducing residents to each other. The food- the chef and kitchen staff truly do an outstanding job with the menu which changes daily along with the ala cart menu. The food is excellent it's like being at your favorite restaurant with great wait staff who know every resident and their favorite drinks and foods. If you have ever been on a great cruise where on the 2nd/3rd meal you arrive to find your waiter has already greeted you with your favorite drink on the table waiting for you - well at Keystone you receive the same treatment. There was no other senior home I toured who came close to the food at Keystone. The activities which Sue does such a great job organizing and getting residents who may be hesitant or shy to join in, Sue and staff always manage to get that resident involved and help them feel supported. I really can't say enough about Keystone! My mom feels safe and really loves living there! That says it all!

July 2024

Google

NMO

Keystone Place provided excellent care for my mother. The staff was professional as well as kind and caring. When we began our search for an assisted living community we found that out of all the communities we had looked at the staff was our number one concern. The Keystone facility is clean and provides a sense of comfort, the professionalism of the general staff is excellent and the nursing staff is probably the best we have ever had for my mother. The care and compassion the nurses show and provide is beyond exemplary. To anyone who is looking for an elder care facility that will take care of your family member as if they were their own, Keystone Place is number one.

November 2023

Google

Mark Zimmerman

The team and facility at Keystone Place provide an environment and level of care unmatched in northwest Connecticut. Like most families, I suspect, we were very concerned about whether my mother would ever agree to a move to assisted living. With the help of the Keystone Place advisors, the transition progressed smoothly. And now, after 6 months there, my mother is happier and safer in her new home. The facility is maintained in impeccable condition. And while most organizations struggle to find and retain good help, somehow Keystone Place has developed a roster of well-trained and truly caring individuals. We are extremely grateful for the care that my mother is receiving.

November 2023

Google

Rachael Ryan

My father moved into the memory care just about three years ago and I could not be happier about my decision to move him there. Allen, Tracy and all the caregivers in Applewood have been amazing. They loved and cared for my father. They all knew how to support my father as his dementia progressed. They communicated effectively and regularly. When my father had to enter hospice I was not sure how it would work with Keystone but they contract with Accent Care Hospice and this company made the end of my fathers life as comfortable as possible. They also communicated with me regularly. When my father passed away, his caregivers cried and hugged my sister and me. We felt like we had so much support. I highly recommend this community.

December 2022

Google

Robert Delvecchio

I appreciate the professionalism and kindness Allen Miloff and his staff have given my father after he was displaced from his home from a fire recently.While my father is still learning the ropes at Keystone he is fitting in very nicely attending movie time and happy hour along with the many services available he has at his fingertips.Seniors are blessed to have a top notch facility like Keystone in the Torrington area.l hope that this helps other families making these tough decisions in the search for assisted and independent living to give our loved ones independence and happiness

July 2022

Google

Margarita Charleton

I am VERY happy here!!!!! Jay, Allen, and Michelle are awesome!!!!

July 2022

Google

Kevin Reilly

We were very pleased from the first contact with Allen through the orientation, tour process and the subsequent acceptance and move-in of our 89 yo mother two months ago. The cleanliness, attention to detail and the bright, airy apartment has brought much joy to our mother. Her spirits have brightened and she has made many friends in her short time there. She always had the support of children and grandchildren but for a woman who is very sociable, the lack of interaction with her peer group was a huge void. Now after an early dinner, she and her friends sit and chat and most importantly “laugh a lot”! “ Laughter is the best medicine” and certainly all of us could benefit from that in these trying times. Thanks to Allen and his wonderful staff, Mom is enjoying life and her children and grandchildren are most grateful!

April 2022

Google

Steve Whitman

The decision to move Mom from her home of 50+ years was one of, if not the most difficult discussion we ever had to have as a family. There were numerous factors to consider, especially her transition to new surroundings and an entirely different environment. I spoke to a number of retirement communities in the area, most of which felt impersonal. When I heard about Keystone through my Mom's trusted pharmacist, I called and spoke to Allen Miloff. Immediately, the conversation was vastly different than all the others. Allen took the time to understand our situation and it was clear that he knew the challenges for both me and Mom - we each had our own. He reassured me that "all will be ok". After the tour of the facility, I knew where Mom would spend the next chapter of her life. As Mom made the move to her new home, the staff immediately recognized her apprehension and gathered as a team to provide that extra level of TLC to ease her into the family. Thanks to Allen, Mary, Maureen and countless others including the caretakers, we could not be more grateful that Mom is safe, well cared for and enjoying the many activities Keystone has to offer - Wii bowling and bingo at the top of her list!

September 2021

Anna Fatone

October 2020

Google

Michael Kelley

The atmosphere is consistently warm, friendly, family-centered, and professional. The administrators, nurses, care managers (CNAs), and maintenance staff are uniformly well-trained, experienced, and personally committed to the individual needs of the residents. The recreational activities and transportation management are excellent. Keystone has just completed its first year in operation, and maintains a fresh, upbeat environment for residents and visitors. The quality and variety of food choices is outstanding, and its presentation is efficient and cheerful.

September 2020

Google

Sarah Bledsoe

Its been 2 years since my beloved grandmother moved into Keystone Place at Newburyport Brook (as of Sept. 2020). It was a tough decision to leave her condo after 20+ years but she was welcomed into the Keystone family from the moment we stepped through the door for a tour and information session. The Staff was warm, informative and overall wonderful. It took my grandma about 2 days to think about it and realize that this was the best option - and then to become excited about it. Within 4 weeks, she was moving into her new apartment with enthusiasm! Over the last two years, much to our familys joy, nothing has changed. The staff remains friendly and treats her like one of their own. They know us (family) by name when we visit and have created an environment for their residents that affords them the ability to just LIVE and enjoy it. Its a true community. Its safe. Its joyful. Its exactly what my grandmother and her family need. I cannot recommend Keystone Place enough. We have been and will be eternally grateful for all they afforded our family!

June 2020

Facebook

Laurie Coppa

There are not enough wonderful words that I can think of, that could really express the gratitude and affection for the entire staff at Keystone. This virus epidemic that has taken the country and world by storm and cause me and my family concern about my moms health. We are so grateful for the immediate, comprehensive and caring way this Home took care of its family. Difficult.?..definitely...worth it?..without a doubt. The staff simply loves the residents and it is palpable. They go above and beyond to be available for not only resident but family and always with a smile and a shoulder. So, if your family member is looking for a place to live that is like no other, please go and visit Keystone. As a social worker of many years, I have visited, referred and met with families around these issues and I am not just saying these things to sound nice. This is really a cut above and worth visiting and taking a room if there is one!! lol Com

May 2020

Google

Steve Canfield

My familys experience at Keystone Place was nothing short of excellent. From the very start KP was always transparent with their expectations to the residents , as well as the residents to KP. From Sr. Management to the Housecleaning staff, they were professional, affable, courteous and made you feel at home. Upon entry to the front desk you are met with a warm smile & hello. They answer any questions you might have & should they not have an answer will find out for you. Managements (Peter Francis & Allen Miloff) accessibility was unmatched should you have an inquiry you want addressed. Unfortunately my dads tenure was short (he LOVED KP) due to an illness, but the staff showed unbelievable care, patience (there were 10 siblings to deal with) & empathy in my dads day assuring his comfort. A special nod to Mary Casey & her nursing staff for their daily care of my dad. I cannot put into words my familys appreciation for their professionalism & empathy for our dad. In a nutshell, Keystone Place should be looked at as a standard bearer for Assisted Living systems.

May 2020

Google

Kim Trumbull

Making the decision to remove my Mom from her longtime home was an extremely difficult one. The staff at Keystone could not have made the transition any easier. Their compassion, guidance and kindness went well beyond my expections. I am continually impressed by the staffs genuineness, the beautiful facility, creative events and the good food! It is not about the dollars, cents like youd expect from most senior facilities... its about caring for others like family. A shout out to Allen, Peter, Michelle, Mark, Sue and Mary to name just a few Keystone rockstars. If I could give 10 stars... I would!

December 2019

Facebook

Sara Frysinger

Very well thought out. Many activities.great location. Very friendly staff.I could go on and on.

June 2019

Facebook

Kristy Clark

I am so grateful for Keystone Place!! My mother is one of the first people to sign up for this wonderful community and it has been a pleasure to live there for her since day one. The building and the decor is sophisticated but also warm and welcoming!! The people who manage the front Desk, the office and activities are the kindest and most caring people. Im so thankful for an independent living experience like this for my mom who is 80!

December 2018

Facebook

Donna Sage Bender

The Staff, the activities, the food! Like what Joe from Assisted Living says whats not to like about living in Keystone? The staff are very nice, caring and it is Absolutely Beautiful! My parents live here and are Very Happy! Thank You Keystone!

August 2018

Facebook

Dean Gwazda

This place is brand new. My mother Maureen Gwazda is the Wellness Director and she has worked her entire career for this opportunity to hire her own staff to provide the residence with nice, skilled and reliable care. Come check them the out! Youll be glad you did!

July 2018

Facebook

Elizabeth Goslee