The Hearth at Drexel

May 2026

Google

James Van Dyk

The care level is very good at The Hearth. The food program is not as advertised in the brochure and the rooms are rather small and carpets could use cleaning. Not a fan of all the dead trees viewed from the windows. My biggest complaint would be price increases. Twice in a year and a half amounting to almost 15% total. My Mom seems happy and that's the most important thing. It's about the best you can find in her area and The staff really care.

April 2026

Google

Scott Ballenger

We researched many places to take care of my father and settled on The Hearth for their clear "above and beyond" care for each resident and the caring staff there have more than lived up to our expectations.

April 2026

Google

Brandy Edgecombe

Let me start by saying how nervous I was moving my dad here after events that unfolded at the Residence at Bala Cynwyd (note- NEVER, EVER, EVER send your loved one there). I had a bad taste in my mouth after they left an 80+ yr old woman in a closed van in 98 degree weather for over 2 hrs. The very next morning I was at the Hearth for a tour. I cannot say enough good things about this assisted living community and the care my father received during his time here. From day one, the team was incredibly communicative, responsive, and genuinely caring. I especially want to recognize Precious, Elizabeth, and Angela who went above and beyond in ways that made a very difficult time so much easier for our family. Their compassion, attention to detail, and true concern for my father’s well-being did not go unnoticed. The level of care and organization was exceptional. My father’s room was always clean, orderly, and thoughtfully maintained, with everything put away neatly. I also deeply appreciated that his laundry was handled individually and not mixed in with other residents’”it’s a small detail that reflects a much higher standard of care. The entire care team always seemed to be on the same page which suggests strong leadership with solid and repeatable systems were in place. During a particularly stressful time when my father had a hospital stay that transitioned into rehab, Elizabeth was instrumental in helping us navigate the process. While the hospital system provided very little support and was pushing for discharge without helpful options, Elizabeth stepped in and made sure my father was placed appropriately. I truly don’t know what we would have done without her advocacy. If I had to mention one area for improvement, it would be the food, which could benefit from more variety and higher quality. That said, it does not take away from the outstanding care and support provided by the staff. Overall, I genuinely believe my father received the best care possible in an assisted living setting. I am incredibly grateful to this team for their dedication, kindness, and professionalism. These people were my dad's angels. My father passed away at the Heart on Nov 21, 2025 and upon hearing, Elizabeth came in on her day off to spend some time with me and offer her condolences. Talk about a true class act.

February 2026

Google

Paul Chrystie

My partner spent the last 18 months of her life in the Hearth's memory care unit. The care staff is amazing. They of course did the basics: medication, activities, personal care, etc. But Alzheimer's comes with additional challenges. My partner would lash out, would stalk the halls at night, would refuse care and food. The staff was incredibly patient, ignoring insults, walking with her, and waiting until she was ready and willing to accept the care she needed. They could see that there was a kind and loving person behind the disease, and they fell in love with her too. Multiple staff members cried with us when she passed, and while we sat with her and waited for the end, staff ensured that we had food, drinks, and other things to make us comfortable. The five-star review goes beyond the care staff. The maintenance staff was kind to her. The people providing physical, occupational, music, and pet therapy were all terrific. It's a scary thing to put a loved one in the care of a team you've never met. Our family was fortunate to find the Hearth.

October 2025

Google

William Cleary

After an extensive search for a senior memory care facility for my sister, reaching out to friends who had placed their loved ones at the Hearth and speaking with a retired CEO of a senior care facility outside our area we chose The Hearth. We were/are impressed by the household feeling of The Hearth where residents spend most of their time in community areas. Daily activities are led by engaging staff that encourage participation by all. After five months at The Hearth, my sister has adjusted well to her new apartment, the attentive, caring staff and the other residents in her household.

August 2025

Google

Holly Kirby

We had to move our mother from another place with horrific conditions, very quickly. The employees at The Hearth helped us every step of the way . They treat our mother like family and are attentive to all her needs. They understand the needs of someone who has dementia and are wonderful at guiding her through her day. The neighborhood setting, with separate staffing for each section gives more eyes on your loved one. We also appreciate that they keep records and that we get regular updates with her medical condition. They are truly an assisted living facility because they have a nurse 24/7. Other places that we looked at said that they were assisted living, but don’t have a nurse. The Hearth at Drexel meets all of our expectations

August 2025

Google

Dan Hyman

We feel so grateful that our father is spending his last life chapter at the Hearth. He is 93 and has lived there for about 16 months and receives wonderful, attentive care from the entire staff there. Despite the challenges of his experiencing both cognitive and physical decline, the people are exceptionally patient with him, always respectful, and we often say they are angels in our midst. Thank you Hearth at Drexel team.

August 2024

Google

Justin Gilmore

My Father spent the final year of his life at The Hearth at Drexel, in the memory care unit, and I am so incredibly grateful that he had that time there. He was treated with so much dignity, compassion, and true caring by all of the amazing staff there. I highly recommend The Hearth to anyone looking for a facility for a loved one.

August 2024

Google

Shelley Evans

My mother Chloe resided at the Hearth for 6 1/2 years! When she passed away last month, they held a "walk of honor" for her. As I walked by the staff that lined the hallway, I realized how close we had become. Most of them had been working there previous to mom's admission. That tells me the the administration is doing something right to keep them happily employed. I loved visiting when there was a live jeopardy game or card game in the living room because the residents got involved. The art classes, history lectures and special programs gave mom something to look forward to. The food choices are spectacular. Mom raved about the bourbon salmon, beef tenderloin, variety of desserts and the coffee! The staff was aware of her failing before I was. They hospitalized her four times, extending her life. They knew and cared for mom tenderly; showing affection and joking with her. I admitted her in the fall of 2017 with the promise that when her time comes they would bring hospice to her apartment instead of sending her out to a hospital. With such familiar surroundings and faces, mom's passing was relatively easy and calm. I highly recommend The Hearth At Drexel. For my family it was a very very good experience.

February 2024

Google

Peter Stuve

We relocated my mother in law to the Hearth six months ago and couldn’t be more pleased with our decision. Coming from out of state it was a very stressful time filled with anxiety and sadness for her old home. It took a good month or so till she really became comfortable and used to her new routine. Throughout it all we found the staff genuinely cared for her and were supportive of us as well. We live nearby so visit regularly and speak to all the staff frequently. No matter if temporary or staff we have come to know, we have always found them to be helpful, agreeable and sincere. I have never met anyone with anything but a positive attitude. Honestly I respect and admire all the staff I have met from the top down. We have looked at many Senior Care facilities and am very grateful we found The Hearth for our loved one.

February 2024

Google

Amy Zemser

My father moved to the Hearth at Drexel in June of 2023. He was welcomed warmly from the very start, engaged in the community, and even complimented the delicious meals from day 1. We visit often and know the Hearth at Drexel is the right place for our dad.

February 2024

Google

Pam H

My husband who has Alzheimer’s has been a resident at The Hearth for over a year. I needed to make sure he was in a place that took care of him and provided a safe and engaging environment. They respect him and take excellent care of his needs. While no place is as perfect as being in your own home circumstances can make that impossible.i am fortunate he is living in a residential environment with caring staff.

April 2023

Google

Chaya Snyder

We have had my husbands grandmother at the hearth for a couple of years now. We are quite happy with the facility, each person has their own studio/apartment which really makes it feel like home. The Hearth went out of their way to make our loved one feel comfortable as she transitioned into the setting, with warmth and compassion. They have fun programs such as art, bingo, musical programs, holiday programs, and intellectually stimulating programs for residents to attend. There is also a salon for hair and nails which is an absolute favorite and regularly utilized by our family member. Previously our family member had in home health aids, but that was rather lonely. Now she has many social opportunities on a daily basis even with any of the Covid precautions that were put into place. We like the location very much and are able to easily visit. I would definitely recommend this facility to others.

March 2023

Carolyn Newmiller

The Hearth is a beautiful facility. Unfortunately, the staff are not adept at handling a high level of care. My Dad is bed ridden and was unable to receive the care he needed. If your loved one is able to ambulate and move on their own, then this facility may be right for you. I would avoid if your loved one is totally depandant on someone for the activities of daily living. There were a few staff that visibly showed their frustration in front of my Dad and sisters regarding how they were going to care for him, and for this reason I must say that my family is disappointed in our short(3 week) experience with The Hearth staff. I must say that Administration and Nursing did try thier best to work with us to help my Dad transition, but overall it was unsuccessful and we moved my Dad to a smaller facility near by that is providing one on one care.

October 2022

Google

Gregory Djanikian

My sister moved into the Memory Care Center at the Hearth at Drexel last March. I have nothing but praise for the way my sister has been taken care of by the friendly and helpful staff. In addition, her living space is roomy (bedroom, bath, sitting room, dining area, kitchenette), and attractive, and well-maintained. The food--I've tasted it--is delicious. Of course, I was a bit apprehensive at first about leaving my sister to the care of others, but I can honestly say that she seems very happy at The Hearth. She's always laughing and smiling whenever we visit, and a heavy weight has been lifted off our shoulders knowing that she likes being where she is. It's a great comfort.

October 2022

Google

Beth Ratchford

Our Mom relocated to The Hearth at Drexel in November of 2019 from another assisted living center. At the time she moved in she was 89 years old . Our / her experience has been extreme positive, especially during the height of the pandemic. The staff is friendly and attentive to her needs and any requests we have made . A variety of activities are available to all residents. Special requests are addressed timely and the attention to detail and responsiveness across the board has added to our Mom positive experience. Communication during the lock down was consistent and remains that way today . . Very little turnover at the management level which is positive . The common areas are clean and well-maintained. If you are looking for an assisted living facility along the mainline close to Center City and other access roots look no further than The Hearth at Drexel

July 2022

Google

Marcus Whaley

December 2021

Google

Scott Shaffner

October 2021

Google

Anne

My family member has been living at The Hearth for 5 and a half years now. I can't speak highly enough about the staff. From the administrators, to the nursing staff, to housekeeping, dining, and maintenance, there is such caring and concern for all the residents. They have been doing a phenomenal job of keeping everyone safe during this pandemic. The teamwork is wonderful - it's not unusual to find the head of dining wheeling a resident to where they need to be, or to find the director "doing hair." Because it is small, there will definitely be fewer activities and resources; however, the size make The Hearth feel like a home.

June 2021

Google

Olivia McDaniel

First, note that the most recent review here is written by the admissions director, Kylie, which should make you ask why they have to make their own reviews! There are a number of great things about the Hearth at Drexel: the ambiance, the facility, and the philosophy that guides them and the senior staff. For those things, I give them the three stars. However, looking back on my mother's time here in the memory care facility, key things were lacking. The Hearth struggled to create a sense of team or standards for performance of their care teams, and to put in place a kind and caring team committed to the residents. Staffing levels are insufficient for a place that charges what they do and is trying to provide memory care, but as a daughter, I would have gladly paid more if it meant someone kind and engaged was caring for my mother during this last phase of her life. Records were not electronic, and were inconsistent in their accuracy and completeness. The caregivers were too often glued to their phones, turnover seemed high, and backfilling was sluggish, meaning that all shifts were not covered. What I learned during the time my mother lived here is that you need to look behind the veneer. A beautiful place is not necessarily a place that is executing on their mission. I got the impression that leadership was committed and sincerely tried to do so, but they did not have a bench of high quality CNAs, so caregivers were not engaged or demonstrating true interest in the residents. One of our private caregivers said to me after being there, "I know the work is hard, and they probably don't get paid that much, but you don't have to WEAR it!" Do your research and visit visit visit. See them in action. The reality is that a senior living facility is a very hard model to execute on and there will be gaps. But the care is the most important part and we found ourselves wishing we'd looked at that piece more closely.

January 2019

Google

Jamie Mamera

January 2019

Google

Susie Brunsvold

August 2017

Google

Dorothy Clinton

My mom (who is in the final stages of Alzheimer's) stayed here for 15 days while my father took a much needed vacation. I couldn't have been more impressed with the facility, her room and the caring staff. The main gathering room and dining area is beautiful, kept extremely clean and there was always staff there making sure everyone was looked after and safe. It was such a relief for my family knowing my mom was in such good hands after a horrible experience at a different respite care facility two years prior. My only regret is that it took me way too long to write my review of our experience!