Isle at Watercrest – Mansfield

March 2024

CONCORED

I am a past employee of Water crest and let me tell you it is all a front. The care that the residents pay for and expect is not what they receive, I have seen and reported employees for neglect, and nothing was done. They cannot keep staff because they do not care enough about the employees. The caregivers are overworked and not appreciated. When I brought things to the manger, I was blamed for things I was not doing. They way some of the caregiver's talk to the residents is belittling and just wrong. The manger staff only cares about themselves and the money. I really hope you DO NOT take your loved one here.

November 2023

Lannie Forbrs

I am trying to reach the receptionist at the front desk at Isle at Watercrest in Mansfield, Texas by dialing the number on their website (877) 295-3747. I keep getting their corporate number or somebody that is no help at all!!!!!!$ I finally got so mad I hung up on them. How hard could it be to get their local number?????!!!!!

May 2023

Google

Shawn Golightly

I attended the car show! Amazing turnout! The facility did a fantastic job and were amazing hosts!

May 2023

Google

Thaddeus “Ted” Wyglendowski

The car show was very enjoyable. The staff was very knowledgeable. Thank you to the food service staff for the hot dogs and snacks. I hope there is another car show at the Isle this year or next. Thank you!

May 2023

Google

Andrea Bunyard

The staff did a great job, everyone was so welcoming and it was so much fun.

May 2023

Google

Donna Box

Car show was so much fun! Thank you Watercrest for all that you do and for caring for our residents.

May 2023

Google

TrueofNicole

thank you Watercrest for all that you do! Had a blast at the car show!

March 2021

Google

Keith Bunch

Initial care was as good as the beautiful appearance that you pay a premium for and yet it became more apparent that staff turnover is huge and the quality of care differs greatly between individual med techs. The quality of care continues to decline and the difference between Assisted Living, Long Term Care and Memory Care is astounding and not where you want your mother. There are no safety alarms or fall alerts in the Memory Care Unit so it means if your loved one falls in MC, theyre on the floor and on their own.

December 2020

Google

Alexandra Allred

In lieu of all that is happening, I wanted to thank Isle at Watercrest for being so caring, so committed to keeping our loved ones safe. These are scary times but Isle continues to hold up a standard of excellence that exceeds everyone else. (We know!) Too many caregivers and management have shown how they have been willing to (and are) changing the way they live so that when they come to work, they know those living in assisted living and memory care are safe. Thank you!

December 2020

Google

sami almuhtadi

I want to express my gratitude to all of your dedicated team for showing such love, care and kindness to your residents. Absolutely stellar customer service and highly skilled staff. A special thanks to Laura, Mario and Wendy for setting a beautiful culture here at Isle of Watercrest.

July 2020

Google

David Patton

Rather over priced but a very nicely equipped facility

November 2019

Google

jacquelyn world

Doesnt smell very good in memory care bathrooms need my cleaning ,client rooms should be cleaned more often some of the rooms smell horrible there is urine smells plant flowers in in hallways.

July 2019

Google

Christopher Marshal

July 2019

SeniorAdvisor

Visitor

Very nice facility. Warm and inviting. Everyone we met was friendly and helpful. The residents seemed happy, also. I like their range of activities. The staff seemed very dedicated.

July 2019

B

So glad we moved my mother out of this facility. I’ll use the term “management” in reference to the onsite Executive Director and Nursing Director at Isle of Watercrest, Mansfield since they are responsible for the facility. We moved my mother to Isle at Watercrest, Mansfield about two years ago and the onsite management team was good at the time. The original Nursing Director left about 8 months after my mother moved in, and her replacement was a big disappointment. The Executive Director also left shortly after. There was not an onsite Executive Director at the facility for a long time, and it showed. They recently promoted the disappointing Nursing Director to Executive Director. I live out of state and when I visited for Christmas in 2018 my mother was noticeably weaker and less mobile. It was clear she was only eating a few bites and barely drinking anything at each meal. She did not have an appetite at all and nobody at Watercrest had a clue. Subsequent lab tests confirmed she was malnourished. She never had any lab issues prior to this. We couldn’t depend on Watercrest to carry out simple instructions without something falling through the cracks on a regular basis. Watercrest management never noticed until the family reported the issue. I decided to escalate the ongoing issues to their executive management in Southlake, TX. I escalated to their Director of Operations, and her response was “We have not been deficient in providing care to your mother. She has not voiced any complaints of discern.” My mother is 92, has memory loss, I’m the responsible party of record and their stance is – if the resident isn’t complaining there isn’t a problem? That answer didn’t work for me. I kept asking for feedback and then was abruptly given a 30-day Notice of Discharge for my mother. I hired an attorney and Watercrest rescinded the discharge. Before issuing the discharge, their long overdue assessment confirmed she would continue under the same care level she had been under since moving in. If her care level hasn’t changed for two years, then why is Watercrest suddenly unable to care for my mother any longer? Made no sense whatsoever. Integrated Senior Living, an Integrated Real Estate Group company, runs the operation at Isle of Watercrest, Mansfield. Integrated Real Estate Group is a group of real estate developers. I tried contacting other executives in Southlake and was completely ignored. http://www.integratedreg.com/team.html I pleaded with Watercrest over and over again to help my mother walk with her walker to maintain her strength and mobility. Watercrest wouldn’t even spend 15 minutes twice a week to help my mother walk. Instead, she sat in her apartment day after day, week after week. A Watercrest employee started hanging out in my mother’s apartment to goof off while my mother was in her apartment. The employee would come in to watch TV for up to an hour, talk on the phone, etc. She didn’t say a word to my mother and just made herself at home. I heard employees also hang out in resident apartments when their gone. Can’t confirm or deny, but would not be surprised. Management will shun responsibility for their mistakes to the point of contradicting other employees whose answers actually make sense. Watercrest is supposed to assess residents and their care levels every 6 months, which is a long interval to begin with. Watercrest didn’t assess my mother for 12 months and didn’t even realize it until the issues were brought up in December. I asked Watercrest to make sure my mother’s prescriptions were filled two different times before we moved. On move day, two prescriptions were missing from the bag Watercrest provided – nitroglycerin for her heart and a pain medication. After contacting my mother’s doctor, it was confirmed that Watercrest called in a rush refill an hour or so earlier (on move day). Watercrest refused to provide any explanation as to why they let my mother completely run out of meds.

April 2019

Google

Effectively changing Your Life Path

Always working to get better

March 2019

Google

Fredd Lamar

Very nice food over there Excellent staff Quality care????

February 2019

Google

Martha Carr

My mother-in-law was here. All the staff are kind and caring. Plenty of activities to be involved in. Facility is nice and no unpleasant smells.

November 2018

SeniorAdvisor

Kim Beveridge

This is a first class Assisted and Memory Care community. The grounds and building are incredibly clean. The staff is as good as they come, always meeting the needs of the residents. Plenty of activities for everyone.

October 2018

Google

Rebecca Grubbs

My mother is a resident in the Memory Care Wing, September 1st will be 2 years. We love the staff at Watercrest. They are a family and have included us. The first time I toured Watercrest, every employee looked at me, spoke, smiled and made me feel welcome. They joke with each other and with the residents, they laugh and are happy. They speak to the residents not at them, they let them know that they care. Each person is treated with respect and dignity. My mother is not easy, with their love she is stable, safe and doing well. I have great respect for their ability to work with people that have very hard struggles.

August 2018

Google

Tiffany Alexander