Grand Brook Memory Care of Richardson / Garland

October 2022

Google

Stefan H

I've written a couple not-so-happy reviews of other facilities in the last few months, so I'm delighted to post this one. Our family's only regret is not having found Grand Brook sooner (I always thought memory care was exclusively for residents who would wander without a locked door); I had pretty much written off all senior care providers after a series of disappointing experiences, first in assisted living and then in skilled nursing and rehab. But Grand Brook was amazing- from start to finish, top to bottom, a first class operation. My mother was there in August 2022, after her second hospitalization in 3 months, resulting from the rehab she was in not being able to convince her to drink, eat, move, take her medications... She was in bed almost 24/7 and steadily going downhill. When she got to Grand Brook, they had her spending the whole day in the common area, eating three meals a day, drinking water, taking her medicines. The change was night and day. The staff's communication with us was over the top good, their hospice provider is much, much better than the hospice she was on at the old place, the Executive Director is warm & engaged, hands on, a dynamo of energy. I really can't say enough good things about this facility. Unfortunately, the damage was done in terms of my mom's body, and she passed away only 2 weeks after arriving. The compassion and support at the end, both by Grand Brook and by the hospice team was excellent. My mom was a tough cookie, and Grand Brook cared for her with grace and professionalism.

April 2022

Google

sue kyte

I am so glad that Grand Brook Memory Care was recommended to me by a friend! My older brother desperately needed a good facility to look after him after suffering a serious fall and head injury last year. Grand Brook was an excellent fit for fulfilling his care needs. The setting is a beautifully kept building and grounds located on Shiloh Road between Arapaho and Campbell Roads in Garland, Texas. The staff is very professional and caring, and the caretakers are all very patient, loving, and caring in providing the best of care for your loved one. I worried about my brother daily, but my mind was always at ease regarding the care and love he was receiving. I was totally impressed from the day I walked in on my first visit until the last day he was there. He passed away on February 12, 2022. I will always love him and I miss him. Sue Kyte

April 2022

Google

Jerry Sheets

Our experience with Grand Brook can only be described as AWESOME. Our mother was there for 3 years and I can't conceive of how we could have chosen a better facility. The facility and the staff were beyond our expectations. They took excellent care of our mother and communicated with us regularly.

March 2022

Google

timwood66

It has taken a while for life to get back to some sort of normal since my father died. Grand Brook was the best thing I ever did for my father. The first day there, they potted plants outside and Lauren sent me a picture of my dad smiling. I had not seen him smile in over a year. They allowed the family to put a Ring camera in his room. I check constantly and always saw nothing but loving care being given to my father. Dad knew no one but my sister, his wife and myself were strangers who took care of him but he seemed at peace at Grand Brook. He had a hard time staying in bed till Grand Brook put him on a regular schedule which kept his mind occupied. The sweet ladies he argued with, caressed is head and rocked him on his bed till he laid down and went to sleep early into the morning, are God’s Angels. Anytime I called the head nurse or the administrator they would take my call and listen to me attentively. They would spoon feed my dad and treat him with the dignity he deserved. I wish I would have moved him there months earlier. I was able to truly visit with my father while he was there. Grand Brook will never know how much they gave me by taking such excellent care of my father. I AM ETERNALLY GRATEFUL!

January 2022

Google

Tim Powell

My Mother is very happy with Grand Brook and especially happy with her caretakers. She has no worries and neither does the rest of the family. Grand Brook is the only place for her. Simply the best.

March 2021

Google

Jay Ross

Cant say enough about how great everyone here is

March 2021

Google

Kristi Correa

When it became apparent that my mother needed memory care, it was important to the family that the facility was not too big, not too small, but just right so that she would receive the necessary attention and required assistance. We could not have found a more perfect facility than Grand Brook! Not only was it the ideal size for our preferences, each staff member is engaged, compassionate, and devoted. Within 36 hours of Mom moving in to Grand Brook, Janene Boughton (Executive Director) sent pictures of Mom to show how nicely she had settled in. My family feels blessed to have found such a wonderful new home for Mom. With sincere gratitude to everyone at Grand Brook!

March 2021

Facebook

Christina Riley

Had my Grandpa recently a resident there and he just passed but the staff and care there went above and beyond for not only his care while he was there but also just making our family feel welcome and taken care of while he was in his end life stages. The caregivers, nurses and all the staff you could just see the passion and love they have for these residents. I am an Occupational Therapist that has worked in settings like this and was blown away ♥ Thank you Grand Brook for loving my Grandpa and taking great care of him because that is all we wanted and he needed!

November 2020

Google

Melissa K

This place is awesome! They treat their residents and those that come visit them like family. My grandmother has been here for a couple of years and I wouldnt put her any place else. These folks know how to treat and care for those with dementia. They truly love their patients.

July 2020

Google

Laura Koloc

Grand Brook welcomed our mother and family with open arms. Their tender loving care, respect for the residents, and the attention to my mothers needs is amazing. The staff works nonstop and to the best of their ability to meet the needs of their residents. My mom loves the staff and has been much happier there than she was prior to Grand Brook. Thank you Grand Brook; our prayers were answered!! ~Laura Koloc

July 2020

Google

Nikita Taylor

Im one of the employees at grand brook , Ill choose this facility anytime of the day Janene is really caring loving understanding boss Ive ever had. Ill stand with her anytime of the day Im really grateful to work for someone this amazing and caring. I used to work somewhere where my boss treated us like trash like were absolutely nothin. I almost quit because a care taker because of my previous boss . Than I was like Ill give it another shot than grand brook was my last shot than there was Janene with open arms very respectful towards her employee understanding caring loving Im not standing behind her Im really grateful

May 2020

Google

Denise Jim

We visited several facilities before placing mom at Grand Brook. .. we are so gratefulWe waited. mom is very happy and ismore active than we ever expected.She has friends she relates to and depends on .... we never expected she would be capableof forming relationships at her stage.this has all been accomplished by the grace of God and thewonderful staff at the Grand Brook facility ....Thank you all for your unselfish care.

April 2020

Google

Randi Wiesemann

Searching for the perfect place for an aging parent was painstakingly difficult. With the help of a senior care advisor, I found Grand Brook. This facility met all the requirements needed to care for my dad, as did others, on paper. It was when we made a visit, met the director and staff, toured the building and chatted with residents, that we knew GB felt like home for my dadEveryone employed there was friendly, caring and knowledgeable of what a memory care facility should contain. The residents were engaged with staff and each other, not parked forgotten in their rooms. Music played, people sang and conversed, some were exercising and some playing games. Each resident was always addressed by their name with a smile and hugs. Dad was well cared for physically and emotionally, when he had lost his appetite, the staff never stopped encouraging him to eat, even purchasing special foods he liked. When I was not visiting, the nurses and director kept me apprised of everything concerning Dad. Our family was always welcome to visit. We could not have found a better home for DadThank you Grand Brook!

April 2020

Google

Gwen Kelbe

This place is the most loving place that my mother has been to. The building is always clean and made to look like a home with lots of activity to keep everyone busy during the day. Lots of parties with family also. Staff always ready to step in and help each and every person there

March 2020

Google

Bonnie Wilson

My husband was in the final stages of Alzheimers and I had come to the point where I needed help. The staff at Grand Brook were there in the most helpful and loving way. They took wonderful care of my husband and also the best care of me. I would not have survived without all the devoted care from these true angels on earth.

February 2020

Google

Marla Dorris

We placed our mom at Grandbrook Memory Care a few years ago. We had been taking care of her at home and the time had come to put her in a facility. It was the toughest decision to make. However, Janine, Nilda, Tangi and all of the caregivers worked tirelessly to ensure my mom was safe and my family was well informed and supported during this time. We now rest easy knowing mom is well cared for and loved on by all of the caregivers. We are just so fortunate to have found this place! We love it and highly recommend!

January 2020

Google

Kristin Eichenberger

I visited dozens of memory care facilities while looking for a place for my mom. This place felt like home from the moment that we walked in to it! The staff go above and beyond not only to care for my mom but to show her that she is loved. They are friendly, nurturing, attentive and capable. We enjoy the many opportunities Grand Brook provides for us to celebrate as a community with wonderful meals and entertainment. The facility is bright, cheerful and roomy which provided my mom with a great deal of freedom to walk about and explore while keeping her safe. We have such piece of mind knowing that mom is happy in her home!

January 2020

Google

Wiley Kirk

Undoubtably, one of the most difficult and important decisions one can make is finding care for a loved one whos experiencing difficult health problems. For me, Grand Brook and its wonderful staff were truly a god send. They helped me care for my wife with compassion and medical skill. They also personally helped me cope with all the many demanding stages that memory issues takes you through. I highly recommend Grand Brook for their expertise and the quality of care that they are able to provide.

December 2019

Google

Linda Vrecenar

Grand Brook is superior to other memory care facilities. It has an atmosphere of positivity and kindness. The caregivers have a wonderful attitude, and are attentive to all residents. The rooms are clean, the food is prepared by a chef, and the common areas are comfortable. The staff is actively engaged in many activities with residents. Medical care is immediately available, and residents are treated with respect. I truly believe that my loved one has improved physically, mentally, and spiritually since she has moved into this facility. I highly recommend Grand Brook for your loved one.

November 2019

Google

Gladys Flynn

My dearest husband of 59 years is currently at Grand Brook. He is extremely well cared for in every respect. He loves the activities, he loves all the staff who are always very kind to him and to all the other wonderful people who they care for. Every special occasion like Thanksgiving, Christmas, Valentines day, etc. are celebrated with a delicious dinner and entertainment where all the spouses and family are also invited. It is a very special place for all our loved ones and is worthy of more than five stars.

October 2019

Google

Robert Hook

After visiting several other memory care places, Grand Brook took first place in every area that a facility of this nature could offer. Personal are top notch. Most loving and caring. I would recommend Grand Brook to every one that would need this type of care for their loved ones..

August 2019

Google

Glenn Diefenbach

My spouse has been at Grand Brook-Garland for several months and I am very satisfied with the attention and care given her and the family atmosphere there. I visit with my spouse multiple times per week and have seen the consistently high quality of the Grand Brook Community. I have had excellent experience in my interaction with the staff regarding administrative procedures. They have always taken the time to assist me on multiple occasions.The on-site Support Group meetings have been both enjoyable and very helpful. The interaction with the other Care Partners has given me valuable insight in being the Care Partner for my spouse based on their experiencesThere are three families I am personally acquainted with from our church who also have family members at Grand Brook and they all have spoken very highly of the Grand Brook Community.

April 2019

Google

Janet Epstein

Grand Brook Memory Care is the needle in the haystack. If you are looking for a caring community for loved one, look no further. My Dad was in 4 other facilities before we found Grand Brook. The staff interacts with the residents in a positive manner, and patient health care is a priority. My Dad was in very bad shape due to lack of care at previous facilities. He is thriving at Grand Brook, and I am thankful each day for this establishment.

April 2019

Facebook

Pamela K. Haltmeyer

The staff cares about their patients!

January 2019

Google

Yvonne H

We moved my Dad and Step Mom to Grand Brook in December, 2018. We love the care and attention they receive. The staff is amazing. Every time I leave, I say a prayer in the lot thanking God that they are at Grand Brook because I do not have to be concerned about their care while I am away.

January 2019

Google

Ed Lewis

My wife has been a resident of Grand Brook for almost a year. I cannot say enough for the care, attention and love she receives. When she was admitted, the visiting insurance nurse told me that of all the places she goes Grand Brook is the place she would choose.

October 2018

Facebook

Terri Bailie Allen

This is the most amazing place to work! Oh and the residents and families are so wonderful. I thank the Anderson family for being such a compassionate family that DOES care about how their families and residents are are treated as well as their employees.

October 2014

Google

Giselle Fionna

Many, many thanks for your superb, loving care of my husband. The building is very welcoming. The chefs are fantastic; the food is visually pleasing and delicious. There are many activities. The staff is so thoughtful. I know you operate a business, but far more important, you operate a home that is full of love and kindness.