StoryPoint Knoxville West

August 2026

Google

Irene Hulett

I was truly relieved with all the info Noah provided to us. We had been rushed by the hospital to go to a Memory Care Facility and we had no time to explore all our options. Where he was taken has failed to meet his needs. Looking forward to moving him to Story Pojnt West to receive proper care.

July 2026

Google

Bryan Melo

July 2026

Google

Singers Heart

Came to visit my mom’s grandma on her side of the family. The receptionist Tracy is so sweet and fast and the whole atmosphere of the building is so cozy and peaceful. And my mom and me are more than happy she’s so happy here. Can’t wait to come visit again

May 2026

Google

Marlene Sommer

Our tour of the facility was great!! Noah knows how to give a tour! We were impressed with the facility and Noah!

April 2026

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Don Hill

Tracey Seguin is an angel! Tracey deserves a raise. Keep her at any cost!

April 2026

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Yancey Carter

My wife’s mother lives at Story Point Knoxville West since October 2025. She has flourished and we love the place! At 96 years old she still lives independently but we have great peace of mind knowing she has super support around her, if needed. We would absolutely recommend Story Point!

March 2026

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Bruce Tidwell

We spent a long time discussing the nutritional needs of seniors with dementia and are excited about the commitment that story point has to meeting nutritional vneeds.

March 2026

Google

Art Haugh

Story Point has been wonderful to work with! They have accommodated multiple visits by the future resident and family. They answered all our questions. They have been as flexible as possible. All the residents we saw looked happy and healthy. The food in the dining room smelled great! It is a little more expensive, maybe 5% more, but it is well worth it.

March 2026

Google

Emily Haugh

My parent has not moved in yet but what we have seen has been very encouraging. The residents are open and friendly (a great sign) and the staff has been so responsive throughout this process.

February 2026

Google

Candace Abbott

Moving my mother to Storypoint Knoxville has been a truly positive experience. From the moment we walked through the doors, we were greeted with warmth and genuine care. The staff is exceptional, always going above and beyond to ensure my mother's comfort and well-being. The community is beautifully maintained, offering a welcoming and homely atmosphere that immediately put my mother at ease. The variety of engaging activities keeps her active and social, which has greatly improved her quality of life. The team at Storypoint Knoxville is attentive and responsive, addressing any concerns with professionalism and empathy. It's reassuring to know that my mother is in such capable and compassionate hands. I highly recommend Storypoint Knoxville to anyone seeking a caring and supportive environment for their loved ones.

February 2026

Google

Madelyn Harper

Whenever I am visiting StoryPoint, the residents all look like they’re having a grand old time! There are always different activities going on to keep folks engaged and connected with the community!

February 2026

Google

Kris Newvine

Wonderful facility! Beautifully decorated and staff is excellent!

February 2026

Google

Garilyn Frietsch

My mother was a resident at StoryPoint for 3.5 years before she passed. Prior to her arrival, doctors at a local hospital had given her 3-6 months to live after a very serious fall that required an extensive stay in rehab. I credit my mother’s fighter mentality and StoryPoint’s attention to her medical care with her longevity. Special thanks to Director Linda Womack and Tracy, the receptionist, for always being so attentive and responsive to my concerns. They both exude an attitude that indicates they view their job as a calling!

February 2026

Google

JEFFREY NELSON

Great facility and staff. Well organized and a place with friendly people.

February 2026

Google

Marc Beecher

We love working with the staff and performing music for the residents.

February 2026

Google

Laura

Great caring nursing staff.

February 2026

Google

Bobby Mosier

Staff is super friendly and personable, especially Tracy.

January 2026

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Tammy

Highly Recommend. Beautiful Community

January 2026

Google

Clear Clean Solutions Llc

Beautiful community, friendly staff and the residents are happy here. 10 stars!

October 2025

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Samantha Smith

My mom is a resident here and I must say I am VERY happy with this place! The staff is always so amazing and the food is great also when I visit my mom! I trust this place and we are beyond happy with everyone and everything about this place! They always decorate each holiday and it’s so cute! Thank you all for your hard work on making this place a wonderful place for all to come stay and work and visit!

October 2025

Google

Paula La'Rosa

September 2025

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Kim Lee

This a very clean and caring place. Everyone is so nice. They always greet you with a freindly smile. From what I have seen the care is great. I think this is a great place!!

September 2025

Google

Gabriel Edaugal

Everytime I visit my friend, the receptionist Tracy always greets everyone with a smile. The nurses Brittany and Kameka are always attentive to their patients and patients loves them.

May 2025

Google

Alex Leshan

StoryPoint is like home. Every time you walk in, everyone is so nice and welcoming - you just get the feeling that when you leave, you don’t have to worry about your loved one’s care. Their Memory Care is truly special too, lots of programming, a lot of staff that specialize in memory needs, and it’s clean.. something that it seems like they’ve spent a lot of time working on.. doesn’t seem that their management is constantly turning over either, which is hard to find.

May 2025

Google

K W

We had a wonderful experience with Story Point. No facility is perfect, but their people were amazing and truly caring and that’s what really made the difference. So grateful for their care for our precious family member in a time of memory care need. Highly recommend Story Point. ™

May 2025

Google

Noah Miller

May 2025

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Tory Wood

Very happy with the services our family has received here!

March 2025

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Trina Johnson

Love Storypoint - Memory Care! April and Catherine are so amazing, helpful, kind and professional. I wouldn't want any other care for my family! Highly recommend!!

March 2025

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T & Company

Toured several assisted living and memory care facilities. Not only is StoryPoint the one of the best, they are one of the highest rated in Knox County! The facility is beautiful with outside courtyards. Have several friends with loved ones at this facility, they are all extremely happy with StoryPoint. What impressed me the most was the staff! Very caring and sincere, from housekeeping to management. This is truly a 5 star place to live.

March 2025

Google

Xan Alexander

The entire staff is great. Everyone is so caring and really show their love. The facility is clean. They truly care about my loved one.

February 2025

Google

karen olson

The people that did the hardest jobs and continued to show up each and every day were spread too thin and worked too hard. Turn over rates are very high. Simple tasks such as handwashing, brushing teeth, and nail care were not getting done. Cold days my father was dressed in shorts (x2 I checked and he did have pants in his drawer). Everything smells of urine. Activities are great for those that can still participate. I was so hopeful when he moved in. Advocate for your family! Go often to check on them!!

December 2024

Google

Sherri Hollifield

We had a very positive experience when my husband was in Memory Care. He did so well with having a routine, games for memory, music & an experienced wonderful staff! He was able to return home for now because he is at the beginning of his medical journey! We now have tools & understanding of how to handle it at home. Thank you so much!

November 2024

Google

Diana Norris

January 2024

Google

Michael Selcer

I was immediately impressed with the professionalism and resident-centric vision of this community. One should definitely consider StoryPoint when evaluating assisted living facilities in West Knoxville.

December 2023

Google

Veronica Faria

My mom has been a resident at StoryPoint Knoxville West for almost a year. I moved her from a different facility and she’s doing much better at StoryPoint. The staff is excellent and helpful. The facility is clean, organized and always smells very nice. I don’t worry about my mom because I know she’s safe & being cared for. This helps me more than I can express.

October 2023

Google

Karen Hall

My mother resides at Storypoint the last 6 months of her life- The staff and memory care nurses and resident assistants treated her with the utmost respect, love and gentle care. I highly recommend placing your loved one at this wonderful place!

July 2023

Google

Jennifer Brooks

Wonderful facility, staff and location. My uncle has been here for over 6 months (in both wings)...and I know many friends who have sent loved ones to this location without any regret. It's so difficult to turn some responsibilities of your loved ones over to strangers, but the staff at StoryPoint has gone above and beyond to make the transition easier. They always have fun activities and good food! Definitely ask for Noah...he is part of the sales staff and very knowledgable.

June 2023

Google

Linda Womack

Loving caring team,always available to offer help ,love the residents . The community is a beautiful warm environment.

March 2023

Google

Randy Mcclain

The facilities are very nice and well maintained.The food is prepared by a chef and is very good. The staff is very caring and helpful. Transportation is provided to Dr appointments and to outings. Lots of activities are provided.

February 2023

Google

Johnny Serena

my aunt loves this place. everyonenis so nice and building very clean

January 2023

Google

Sandra Kimbrough

My mother is in memory care at Storypoint. I cant say enough about this place - its very clean, my mom is always clean with fresh clothes, the decor is bright and colorful! The staff is wonderful - and there is always supervision. I highly recommend Storypoint!!!!!!!!!!!!!!!!!!!! I wouldn't have my mom anywhere else.

January 2023

Google

Lori Troutt Johnson

My father has been at StoryPoint West for almost a year. The recently updated building is lovely and welcoming with lots of windows allowing natural light throughout and a view of the beautiful interior courtyard. The staff is a dedicated, caring group who make it a real home for the residents.

September 2022

Google

mark nichols

Just moved my dad out of this facility. There is a huge turnover since Manorhouse sold out to StoryPoint. I gave them a chance to improve as change is very hard. You will notice all the new employee signs and empty rooms when you go there. There is a reason for it. I have had major issues & ongoing issues such as not cleaning room, not washing or changing bed linens, not following care plan (bathing and brushing teeth (note he had healthy gums before he entered this facility), meds left in room in cup, etc). Other issues of missing items, conflict in communication (doctor and nurse not being on same page), attitude from administrator upon trying to get issues corrected (not acceptable). They say a picture is worth a thousand words. Below are pics so you can make an informed decision.

August 2020

Google

Keyonna Ward

September 2018

Google

brent rupinski

March 2018

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Jenna Massa

August 2017

Google

BlackVapor

All the workers there are so nice and kind, especially Amanda.

August 2015

Google

nader gholizadeh

October 2014

Google

Margaret Elliott

When the time came that my Mother should no longer live alone, I wanted to have her near me. To have her near me meant a move from North Carolina, away from lifelong friends and some family. I wanted a loving, home atmosphere where she could have her own space, but have assistance with her medications, meals, etc. The Manor House was my first stop. When I walked in I was greeted with such warmth and friendliness and immediately had a good feeling. As I talked with staff and toured the facility, I began to have my fears eased and was beginning to feel at home myself. I felt so completely comfortable and at ease I looked No further. This was meant to be Mother’s new home. On the day she moved in, every member of the staff came to meet her, began calling her by name and treating her and us like family. We were able to furnish her apartment with her own furniture, pictures, and plants, everything to make her feel comfortable and at home. The Manor House has a beautiful courtyard on the interior of the building. She loves to spend time out there feeding birds and enjoying beautiful East Tennessee days. There are a lot of musical activities, and programs to keep their residents happy, active and engaged in life. Mother has been a resident at the Manor House now for a year and a half. In that time they have helped her through two major illnesses to a full recovery, encouraged her to stay active, and make sure she is happy and well cared for. She has made so many good friends. We also have made new friends who are like family to us all. Manor House is home for Mother. The time that she has resided at the Manor House has been among some of the happiest in her later years. They have and continue to take good care of her and us. I can’t imagine not having the love and support of Tim and his staff to help guide us through what have truly become her golden years. I am thankful every day for The Manor House of Knoxville

October 2014

Google

Cindy Brooke

I wanted to let you know how much my aunt loves your community. After several weeks of looking for a new home for my aunt, I was lucky to find Manorhouse. My aunt is very happy with all of the activities that you offer - she is very involved and making a lot of friends. At home, she would not have met such nice ladies with so many of the same likes. The food is great, my aunt never misses a meal to eat unless our family takes her out. We were both pleased that she was able to decorate her apartment as she wished, it is her new home for sure. I can sleep at night now knowing she is safe and receiving excellent care, thank you. I would like to personally thank Tim Robinson for making this transition great for my aunt and our family. Thank you to all of the Manourhouse staff, you are awesome.

September 2014

Google

Lynn Austin

In mid 2010 my brother and I knew it was time for our parents, Marion and Bill, then in their mid eighties, to live closer to me and to move into an assisted living facility. I didn't know where to begin looking. Word of mouth from two close friends drew us to Manorhouse. Naturally I had to check out other places, but I kept coming back to Manorhouse. It just had that homey feel we were looking for. In October, 2010, my parents moved into a lovely apartment with a kitchenette. I positioned the furniture around the window so they could watch the sunset like at their old home in VA. It was important to me and to them to be able to continue their lifestyle with as little change as possible. Being outdoor people, Mom and Dad love strolling thru the courtyard. The flowers, birds and sometimes someone's little kitty helps to keep us all in touch with Mother Earth and Gods creations. The musical entertainment gets the feet tapping and the hands clapping. Mom loves to get dressed up for Frank and Jerry because they "sing to her only", lol. Exercise, cards and fun daily activities helps to keep their minds sharp. We all sleep peacefully knowing my parents are happy, safe and respectfully cared for. My Dad passed away last October and thankfully my Mom continues to thrive. I believe the kind friends, staff and daily activities play a large part with her recovery. I have been a volunteer at Manorhouse for the past four years and I can honestly say I love it! It's like coming home to family the minute I walk in the door. Laughing with the residents and staff is a great way to boost those feel good endorphins for everyone. There is a great professional chemistry between all the Managers which is important. It is a well run, clean facility with emphasis on respect and care for the residents. I could go on forever listing all the attributes of Manorhouse. If I can help at all with your decision making concerning your loved one, please don't hesitate to contact me. They know me at the front desk! Blessings.

September 2014

Google

K Hudgeens

My grandmother has been a resident in the Manorhouse community for almost three years now. In my first visit to Manorhouse, as I was researching assisted living options, the warm and friendly staff, the beautiful courtyard and living areas, and their commitment to care made a lasting impression on me. After moving Grandma in, the feeling of being a part of the Manorhouse family grew quickly for both of us. For my Grandma, even though she can't remember the names of the staff who assist her daily, she recognizes their smiling faces and is comfortable in their care. For me, I am so very thankful to have Manorhouse on my team, working with me to provide the best care for Grandma as her needs change. Over the past year, Grandma made the transition from assisted living into The Pavilion and the management and staff have been super accessible and willing to address all of my concerns or questions. I've seen first hand that the leadership of the management team is strong, positive and committed to providing the best care and community for their residents. Thank you Manorhouse!