Arbor Terrace Exton

October 2024

Google

Jack Enright

Nicest people. Great care. Can't say enough how amazing this place is.

September 2024

Google

Tom Guest

I have been playing shows at Arbor Terrace in Exton for years and can't say enough good things about it. First off it's a beautiful facility, but most of all the staff and the vibe there is amazing and really care. Playing music at many different senior living situations you can tell a great place by how the residents respond and interact with each other and Arbor Terrace is one of the best.

September 2024

Google

Denise Cleveland

From the moment I walked through the doors, I was welcomed into a warm and caring environment that truly feels like home. The community itself is beautifully maintained, with inviting common areas, well-appointed apartments, and an atmosphere that promotes both comfort and engagement. What truly sets Arbor Terrace Exton apart, however, is the incredible team. Sales Directors knowledge and expertise are second to none. They take time to understand exactly what families are looking for and provided thoughtful, personalized guidance every step of the way. Their Executive Director has a deep understanding of senior living, coupled with a genuine passion for helping families, make a difficult process so much easier maneuver.

September 2024

Google

Lynnwood Greiss

This community continues to be top notch with caring, loving staff that focuses on quality of life for all residents. Despite the few disgruntled reviews, it remains one of the best in this area.

September 2024

Google

Brandi Williams

I had the pleasure of visiting Arbor Terrace Exton, and from the moment I walked through the doors, I felt the warmth and welcoming atmosphere that sets this community apart. The facility is beautifully maintained, offering a perfect blend of comfort and elegance. What truly stood out, however, was the exceptional service provided by the staff. Megan, the sales director, was absolutely phenomenal. She took the time to understand our needs and provided thoughtful, personalized guidance throughout the entire process. Megan's knowledge of the community and her genuine passion for helping families find the right fit for their loved ones were evident in every interaction. Her professionalism, combined with her approachable and caring nature, made what could have been a stressful experience incredibly smooth and reassuring. Arbor Terrace Exton truly feels like a place where residents are cared for like family. I can't recommend this community enough for anyone looking for a place where their loved ones will be supported, engaged, and cherished.

August 2024

Google

Leslie Wild

I have had the opportunity to work with this community professionally and partner in the care of some of their residents on hospice. Their leadership team is comprised of some of the most gifted individuals I have ever had the pleasure of knowing. I worked in assisted living for ten years and I know what a challenging job it can be to balance the healthcare needs of residents with customer service. This team advocates appropriately for their residents and they do it with integrity.

August 2024

Google

M&M

As a chaplain, I visit many different facilities. I can honestly say that Arbor Terrace would be a first choice for my family. Anytime I visit the staff is attentive and responsive to any of the patients needs. This is particularly true of the management that holds patient care in the highest regard. They also have a wonderful Memory Care courtyard outside that the residents can access, which really gives them an opportunity to enjoy some fresh air in ways that many other facilities don't offer. On top of a great staff and clean environment, they offer many extra curricular activities hosted at the facility that brings a warm and welcoming atmosphere for both patients and their families.

August 2024

Google

Jamie Woodward

The community is beautiful! Lots of different areas for residents to socialize, including a movie theater. Their resident care director Donna is phenomenal. Megan in sales is wonderful to work with and takes time to really get to know residents.

August 2024

Google

Jackie Marcus

We visited the Exton location recently and found the staff and facilities exceptional. We attended a class to understand how family members with dementia may process their surroundings and how to better help them manage their needs. Having others express the same frustrations and get answers on how to redirect is incredibly valuable. Highly recommend.

August 2024

Google

Wendy Hunt

Arbor Terrace is a beautiful, warm community. The staff are so caring and welcoming. I highly recommend this community for Senior care! Take a tour, you will love it!

August 2024

Google

larissa cabunag

Arbor Terrace Exton is an outstanding place! The staff and residents are very friendly and welcoming, as you pass through the community there is not one person that does not greet you with a warm smile and a hello. There are a variety of activities always ensuring there is something fun and interesting to do not only for their residents and families, but for the staff and community as well. All the events that I have attended have been exceptionally well done. The community is beautiful and comfortable. It's clear that a lot of care and attention goes into making Arbor Terrace Exton a wonderful place to live.

August 2024

Google

Chris Rippy

Hi This is Chris / Forward Moving and I just wanted to let everyone know what a pleasure it is to work with Bernadette, Megan & Heather on the Arbor Terrace - Exton Moves. They are so nice & respectful to work with as well as top notch professionals who take pride in helping us to move their Residents either move ins or outs or floor to floor. They are fantastic to work with and keep the stress low for our movers and residents on their moves. I work at many Assisted Living communities on their Relocations and I have to say that Arbor Terrace - Exton is a beautiful, well kept place and all the folks that work there are very nice . Respectful and professional.

May 2024

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Elizabeth Witmer

My mom lived here, first in the Bridge program and then in the dementia area. I cannot stress how well run we found Arbor Terrace to be. From Bernadette in the financial office to Lisa in the dementia program management, to the caregivers, we were so impressed. Mom lived for several years prior to moving here in a place where it was rare for the caregivers to meet your eyes. Our experience at Arbor Terrace was so different. We never felt that our visits were an imposition, and we were always greeted with smiles. Effective and timely communication, competent and caring attention, really good management. Mom was well cared for, and we could not have asked for more. Our heartfelt thanks to the people at Arbor Terrace.

May 2024

Google

Jessica Pehlman

I have spent time in multiple assisted living facilities in the area and Arbor Terrace Exton is superior to any other. The residents in all of the neighborhoods are very active with community activities and enjoy each others company at meals. The staff are caring, dedicated to their work, and proactive problem solvers. The facility itself is beautiful! It is clean, odor free and has natural lighting throughout the building.

May 2024

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Bunchie Crusoe

Very clean environment

April 2024

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Alexis Ferrara

I am a memory care advisor at a local memory care who has had the pleasure of working with Memory Care Director and Nurse, Lisa to assist and educate families in the appropriate placement for a loved one. I have never thought of communities local to me as competition but as a genuine resource. we are all in this together to assist families on this journey. Recently, lisa and I worked together to accommodate a family and the transition was seamless. I appreciate receiving and referring to other buildings especially here, that may be more appropriate for personal care needs. We all have our specialties and I find it to be very useful and helpful to work together as Lisa and I do. Keep up the great work Lisa and team.

March 2024

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Jill W

It's a beautiful facility and many of the caregivers there are lovely. However, there is a real inconsistency in the level of care. It's a LOT of money to spend to have your issues go unaddressed.

March 2024

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Glenn Marshall

Our family spent a fair amount of time planning and researching not just the facility but the people who would be caring for our loved one. Over the year from our first contact through the moving date, just recently, we crossed paths with the most professional, knowledgeable and down to earth group of folks at Arbor Terrace-Exton

March 2024

Google

Vicky Remmers

I cannot say enough great things about Arbor Terrace. Our family had searched for senior living for so long, that we were starting to lose hope. After driving by this community, we thought we may as well go see what it has to offer for ourselves. When we came in to tour, we met with Megan, their Sales Director. Megan was so welcoming, warm, empathetic, and compassionate. It was obvious to see how much she cares about seniors and that she is absolutely in the right industry. She was so knowledgeable and answered all of our questions which, proved how passionate she is for Arbor. On the tour, we were able to see how beautiful the community is and how it truly was built with seniors in mind, and to look like a home for its residents. The whole time we walked the community, Megan talked to every resident she saw and knew all of them by name. This was something we did not see at other communities, and were truly blown away by this. This is what we had been looking for all along for our mom, a family-like feel in an active community. And as far as active goes, they had so many residens out and about in various activities, which showed us that our mom would not be left in her room all day, which was one of our biggest fears. We also met met Allie and Kristie, and they answered questions we had about the activities they do with their residents, which is a lot, since they truly do activities seven days a week. What a fun place to live! We met Lisa, their Memory Care Director, too, who even gave us her business card in case we had any questions later for her. We were highly impressed during our entire tour! Megan and her team are why we chose Arbor as we know the people are what make up a great community. Since our mom has officially moved in, our family has had the best experiences with Donna, their head nurse, who is caring, and also direct, which we highly appreciate. Their other nurses and staff, from Maureen, to Brittany, to Bonita, are all so nice and caring, that we could not have asked for a better move in experience for our mom from a great community and amazing employees. Our mom is finally getting the socialization she needed from a phenominal community, staying busy every day, and we could not be happier. We finally feel at peace and no longer worry abour our mom. I hope this can help someone else, who is looking into senior living. You cannot go wrong with Arbor.

February 2024

Google

JoJo Werley

I can confidently say that the customer service is top-notch. From the moment we started our search for my father, this facility stood head and shoulders above the rest. Everyone we encountered was very friendly. I must highlight Heather Goodno, who showed compassion, knowledge, and expertise. She answered every question with grace and put us at ease throughout the entire transition. Her dedication to ensuring the well-being of our father was truly comforting. Our journey with this facility has been nothing short of exceptional. We are immensely grateful for the outstanding support, and I wholeheartedly recommend this community to anyone seeking a nurturing and enriching environment for their loved ones.

February 2024

Google

Blake Comer

I have visited Arbor Terrace Exton a few times. Not only is the building gorgeous, but everyone from staff to residents are incredibly kind. Every day there are enjoyable activities. Recently I was able to attend the holiday party. They had wonderful cocktails, food, and music. If you want your loved ones to receive excellent care, have a fantastic time, and enjoy delicious meals I definitely recommend Arbor Terrace Exton!

February 2024

Google

Valarie Garcia

During a recent search of various living options for my aging mother-in-law, my husband and I came across Arbor Terrace in Exton. The property is well maintained and the grounds are kept in impeccable shape. A sense of community can be felt upon entering the doors, and the staff are welcoming and compassionate with the residents. An impressive number of diverse activities are offered to keep my loved one as engaged as she chooses to be. Megan was able to answer all our questions and provide the reassurance we needed before taking the next step.

January 2024

Google

Aly Dinenberg

I've spent the last two years in the company! They're amazing. I've been studying to enhance my knowledge in my profession in the hopes of working as a director someday. The managers at Arbor Terrace Exton have all been excellent and have supported my development. We have wonderful residents and staff in addition to fantastic managers. I developed strong relationships with all of the residents and think of them as my friends.

January 2024

Google

ja Mills

Once you walk into Arbor Terrace you will easily fall in love. I am a current employee. I have been at Arbor for almost two years and i'm still going strong. I started out as a housekeeper and after working hard I was promoted to Maintenance Assistant and i am more motivated than ever to advance in my career. The skills and trades I have aquired will help me in the future. Relationships with residents is the "Icing on the cake" for me! It is the best to have a job that feels more like family.

January 2024

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Trish Daly

Arbor Terrace gave us a thorough tour in person then a video conference call tour for a family member out of state. The due diligence and excellent customer service makes this decision so easy for us.

November 2023

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Meche Padron

Location and amenities but rental and community fees very high

November 2023

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Mike Miller

November 2023

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Michael Tatarelli

Recently visited your facility . I was very impressed. The grounds were very well maintained and upon entering I noticed how warm and inviting it seemed. The staff greeted my wife and I immediately and were quite attentive. When my time comes I could very well see myself taking up residence there.

November 2023

Google

Richard Thomas

I would like to recognize the executive and nursing staff for great customer service. They consistently met our expectations as we searched for a facility for my brother. They valued our time, over communicated to us during the entire process, and were upbeat on every call and visit. I would highly recommend this facility to my friends! Rick.

October 2023

Google

Meredith Spidel

I can't say enough about how easy and welcoming the move-in process was! Kim, Heather, and the rest of the staff made us all feel at-home instantly. Literally, upon walking in the doors at Arbor Terrace, I felt my stepmom was SAFE--a huge blessing and relief, to put it mildly.

October 2023

Google

Cindy Graul

Experienced a lovely tour with Megan. What a beautiful senior living community. The Bridges Memory Care concept is such a well thought out neighborhood on site that offers the support for earlier onset dementia. They also have another memory care neighborhood for individuals needing more support within the property. While walking throughout the entire community, I saw 4 separate activities going on. What a lively place it was. In memory care they were offering up a book discussion and right alongside it Megan showed me the interactive picture frame that activates with sound. The photo I took had birds. It is like the environment comes to life in the image on the wall as it was chirping bird calls. Pretty neat. And they offer a smart TV for senior engagement technology. It's a big mobile TV and they have several throughout the community. I had never seen one of these and it was quite impressive to see how instantly the residents can engage with prompts. -Cindy

September 2023

Google

Jennifer Leonard

Absolutely beautiful facility, wonderful, kind staff. Highly recommend

September 2023

Google

Donna Rachlin

This is an absolutely beautiful building with amazing programming. It is so nice to see how involved the residents are in their local community. The staff are all so nice and I loved the back patio!

September 2023

Google

Melissa Collins

Megan, Kim and Heather have been more than helpful to us to move our family member into Arbor Terrace. Their kindness, knowledge and professionalism have made this a very smooth process for us. Since the move in every staff member we met has been so kind and genuine. We can't say enough great things about the staff Megan specifically since she been with us since day 1.

August 2023

Google

Kaylan Burke

I've visited many senior living centers and I have to say that I wouldn't feel comfortable leaving a loved in most. Arbor Terrace Exton is an exception to that. Everyone we interacted with was warm and welcoming, which isn't always the case. I felt reassured that the care staff were well-trained and knowledgeable so that we wouldn't be worried about a lack of proper care and needs being met. The community was beautiful and had so many great amenities. A couple favorites were the movie theater and sports lounge with happy hour. This set them a part for us from all the others. I can say with confidence that I trust my loved one to be well-cared for and feel at-home here.

July 2023

Google

Laurie Stott

We recently visited Arbor Terrace, Exton and participated in a Fund Raising Event for Alheimers Awareness "The Longest Day". It was our first visit and we were greeted promptly and warmly. The facility is beautiful and well maintained. We felt very welcomed by the staff. We were impressed with how all the staff worked together, supporting each other in this event, noticing how well they interacted with the residents even as they had their own responsibilities with the event going on. They took time with both the residents as well as visitors. Laurie and Jonathan

June 2023

Google

Jenn Keenan

Arbor Terrace is a beautiful building with kind and professional staff!

June 2023

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Ryan Champion

Wonderful community. Absolutely gorgeous building. Care staff is very caring and residents are well taken care of. Management team is very passionate as well

June 2023

Google

Jane Smith

I can't say enough good things about Arbor Terrace Exton. The staff have been wonderful and go above and beyond to meet the needs of their residents. They truly take time to connect with residents and families. I have a long history in long term care, it's such a relief to finally land in a community that cares and makes it possible to provide top notch service.

April 2023

Google

Talia Montone

Brand new building with a really welcoming bistro always filled with snacks and drinks. Ideal location with a lot of great shopping/outings for residents!

April 2023

Google

Lisa Tatarelli

It may seem odd, or even biased to have a current Director write a review of their employer, but given my experience with Arbor Terrace Exton, I felt compelled to. I've been a nurse for 15 years. The majority of my bedside career has been long term care, skilled nursing, sub acute, and LTAC. During that time, I found I had a passion and skill for caring for the most vulnerable of residents, those with Dementia. I genuinely enjoyed educating, reassuring and comforting their families during an incredibly difficult time. Unfortunately, I found that skilled nursing didn't give me enough time to really get to know my residents the way I would like to. Eventually, I became frustrated that I couldn't give the amount of time and attention I wanted to my residents and their families. This resulted in me leaving full time bedside nursing. Over the years Ive worked various administrative nursing jobs, but always missed direct patient care. Summer of 2022, I was hired to work with Arbor. I was thrilled to finally be in a role where I was given the autonomy to mold Evergreen into what it is today. It's genuinely impressive, the level of encouragement, guidance and support that's been provided to me from my Regional Team as well as my peers. This company truly values quality and compassion. They've provided me with the tools needed to overcome the everyday challenges associated with running this type of neighborhood. With that being said, all of that support and guidance has made it so I could give ample time to my residents, their families as well as staff. My neighborhood is staffed so we're able to provide detailed, nuanced care to your loved ones. Our staff are able to actually engage your loved one and form close bonds. I also enjoy that I'm able to do this with my families. Every family is given my personal cell phone number and are encouraged to reach out for frequent updates. I love the fact I am able to have a collaborative partnership in caring for these residents. I'll often meet with families, we bounce ideas off each other on how to best care for their family member. It's so helpful. They teach me as much as I teach them! We learn together, and in doing so, are able to provide a high level of care. Of course, no where is perfect, but I take pride in the fact Arbor is incredibly action oriented. If there's an issue, we will address it asap to alleviate your concerns. Having to place your loved in any type of community is difficult. It's a scary time for all those involved. I just wanted to provide families my point of view and some insight into how I lead the Evergreen team. If you're coming to tour, even if your loved one isn't in need of Memory Care, feel free to stop down! My office is within the neighborhood and I'd be happy to answer any questions you may have.

March 2023

Google

Anthony Antonio

Toured the facility with the Sales Director, Megan Wardlaw. She was super professional, empathetic, and knowledgeable. The facility itself was beautiful. Laid out well. Amenities are top notch. We were definitely nervous for our parents, as we knew this move would be emotionally trying on them, but their transition has been smooth and the staff supportive, and they've made some great friends already. Thank you, once again!

March 2023

Google

James McElhone

I recently did a tour of Arbor looking for a place for my aunt. I met with the memory care director Lisa, who recently took over the unit. I was seriously impressed between how clean the unit is and the level of care.

February 2023

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Lauren Suhre

It has been a month since our family chose Mom's forever home at Arbor Terrace. We have seen a significant change for the better since she arrived. Mom was becoming more reclusive at her previous senior living home, but with the help of the entire Engagement Team at Arbor Terrace in Exton, she is looking happier and getting out of her room for some meals and meeting more people. Now she is working with the Rehabilitation team and getting more confident every day. Thank you Arbor Terrace Team!!.

January 2023

Google

Robyn Van Dusen

When I first went to Arbor Terrace Exton for a a business meeting, my first impression was "I have never been treated like this". And by that I mean with grace and warmth. The Concierge was able to confirm that I had a meeting and who it was with. She told me that Heather and Kim would be with me shortly. She then escorted me to the Discovery Room and told me to help myself to a beverage or snack. In over 15 years in the Healthcare Sales field I have never been treated with such professionalism and courtesy. The building itself is so clean and inviting. I felt as though I was in a friends home with all the comforts and amenities to make it feel like someplace that I would want to live. On my tour I was greeted with smiles by all the staff - whether I was directly introduced to them or just passed them in the hall. The residents were all happy and engaged in an activity or socializing with each other. I actually thought "oh, they staged this and prepped for my tour". No, that definitely was not the case - this is who they are and how they are, always. I returned for an unannounced and unexpected visit. And from the concierge greeting (and subsequent escort to the office I was looking for) to the greetings and smiles from the staff - I knew : this IS the shining gem of Senior Living communities in Chester County.

January 2023

Google

Frederick Thornton

I recently toured Arbor Exton with Heather. The building itself is warm and inviting. Very beautifully decorated. I was impressed by how friendly and welcoming everyone was. Several staff members from various departments stopped to greet my family and I and offer information or just engage us in conversation. Looking around I saw several residents socializing and engaging in activities in the Bistro area. We toured the entire building including the Memory Care Unit. Their director offered us her card, which included her cell phone number! This level of accessibility is huge for us and not something we've seen elsewhere. Staff were serving lunch and looked like a well oiled machine. Everyone was up and doing their part to ensure the residents were fed in a timely and dignified manner. Following the tour, we sat with Heather discussing our needs and concerns. She was kind, compassionate and informative. She was very "down to earth" so to speak. No high pressure sales tactics, just honest connection and communication. It's a huge relief knowing Arbor Exton is available to care for our loved one when the time comes.

November 2022

Google

Rebecca Leone

The Sales Director, Megan Wardlaw, and all of the staff at Arbor Terrace Exton are very friendly and helpful! I couldn't ask for a better team to take great care of my parents. On top of that, the community is gorgeous and clean. We are so happy with our choice!

October 2022

Google

C L

I am not one to leave reviews, good or bad, but this review had to be written. My mother has been in several assisted living homes, which I found to be unacceptable as far as living conditions, cleanliness, food, quality, and especially having no activities whatsoever. I recently got my mother into Arbor Terrace, with the help of Megan, who is an amazing person, and my sister and I can't say enough about it. And Chuck , the director, is involved with the pontoon boat rides and most other activities. He truly knocks it out of the park! I called today to talk to my mother and found out she was on a pontoon boat. REALLY???? I don't even get to do that! I have eaten in the dining room, which I found to be unbelievable, and their chef, DeShawn, is an extremely talented chef and friendly. Awesome guy! I felt like I was eating at a five-star restaurant. The whole community feels like you are on a small cruise ship. The staff is unbelievable. Serious activities throughout the day ending with happy hour in the sports " bar" and daily evening movies in a movie theatre comparable to the movie tavern. If I mention everything that was there, I would probably run out of characters. All I can say, is WOW! Thank you so much for giving the residence. Such a wonderful life! We are so blessed to have had the opportunity to have our mother there! I can't get a hold of her anymore. She's too busy!! ALIVE AGAIN! Major street cred -Bobby Snyd

September 2022

Google

Felicia Benson

I live in the area and watched this beautiful community be built from the ground up, and it does not disappoint. The location is convenient, the staff is caring and experienced, and they offer all of the amenities for their residents. As a Certified Senior Advisor, I wouldn't hesitate to refer friends and family to Arbor Terrace Exton.

August 2022

Google

Lyss

This is an absolutely beautiful building with amazing programming. It is so nice to see how involved the residents are in their local community.

July 2022

Google

Jennifer Olszewski

This is a new community and it shows! We had a wonderful tour of the facilities - the food was great, the current residents look happy, and we even got to meet a family member who gave us positive feedback! My family and I recommend this place!

May 2022

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Donna Salvati

Top notch staff and a beautiful and welcoming environment.

May 2022

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Jen Lisowski

Hopewell Church in Downingtown is honored to be a community partner of Arbor Terrace and get to know the amazing residents and staff. The staff are very attentive to providing a good experience for the residents and helping them connect with the community and give back in meaningful ways. We are looking forward to being part of the community with them for years to come.

April 2022

Google

Margie Hoster

Service - timely scheduling of appointment. Lovely facility.

March 2022

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Joy M

Arbor Terrace Exton is a great place to work. They treat all the employees very well. I love all my co-workers and all of the residents. They have great benefits and perks too!!!

February 2022

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Colin Hunsberger

A beautiful community and a place I know offers the best care!

January 2022

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Patty Grace

I have referred 2 families to Arbor Terrace in Exton. Both families had loved ones with dementia. Both individuals needed a more social setting and activities then a home setting was able to provide. I have received great feedback from family about the friendliness of the staff and "the good the food." I will continue to suggest Arbor Terrace of Exton. Even during a pandemic they managed to deliver topnotch service and care! Patty Grace Caring Friends Home Care and Concierge Services

December 2021

Google

Alicia Zieser

We toured a number of communities before finally deciding on Arbor Terrace Exton for my aunt. One thing that stuck out for us was the warm and inviting staff. The atmosphere felt like home; we especially loved the bar and tavern! My aunt has had nothing but wonderful things to say about her new home. We are so happy with our choice!

December 2021

Google

Jeff Jensen

Arbor Terrace is a beautiful building with extremely friendly and professional staff! They have activities all day long for the residents and the staff goes above and beyond for the residents who live there. Highly recommended!

October 2021

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Marcee McMullen

Arbor Terrace Exton is a welcome and much needed addition to the community. As someone who has worked in Senior Living for many years, I can say that the care, services, and staff is second to none! If you or your loved one is considering moving to a senior living community, be sure to reach out to Victoria Raith - she will help guide you through all of your options to determine if it is the right choice for you.

September 2021

Google

Jen Campbell

I've gotten to know Michele through networking and an Advisory Sypport Group. She is very personable and easy to have a conversation with. She is excellent in sales and marketing and has done great things for Arbor Terrace. She is definitely someone you want to get to know.

September 2021

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Leslie George

April 2021

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nashay redd

Arbor is a beautiful place one of the best places I worked f

January 2021

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Brian Mize

After my mom stayed in various places for rehab, we found Arbor Terrace in Exton a really great place for a respite stay. She only needed a place for a few weeks in transition from rehab to a new place out of state. Everyone here is really, really nice, and goes above and beyond to help the residents and their families. They even communicate via email which is welcome, because previous places we stayed wouldn't even return a phone call. The nurses were great as well, and everyone was willing to discuss to help moms progress and involve the family as much as possible. Overall, we highly recommend this place to take good care of your loved ones.

January 2021

Google

Sandra Kerstetter

Beautiful new community-a welcome addition to the Exton & Chester county area. Professional & experienced in house team, excellent physician services, and conveniently located make the Arbor Terrace at Exton a smart decision for senior living.

May 2020

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Sarah Taylor