New Hope Gracious Personal Care

February 2026

Dean Addams

We had a great experience with New Hope. The staff and the management were very gracious and accommodating. The building is clean and beautifully furnished. The food service was very nice. We actually met the owner and the maintenance director. The owner Scott was very helpful and genuinely interested in our wellbeing. The environment and facility were very welcoming. I would highly recommend New Hope for family members and friends. This is a beautiful place. 5 stars!

August 2024

Google

Maria Newton

The facility is nice and kept clean. The staff is very nice but there are not enough caregivers working at any time. There are only 4 working a shift. The pager system they use for the residents does not work properly. Sometimes, a resident has to press the button multiple times over the course of an hour or more to get help. Some times, residents mess themselves because they have to wait too long. This then makes more work. There has to be a better system.

March 2023

Google

Joseph Johnson

September 2022

Google

Rich Brethauer

Stay was ok, but service left a lot to be improved

August 2022

Google

David Reisz

If you are searching for assisted living in the Pittsburgh area, I'd like to share our family's experience with New Hope Gracious Living. My uncle David Schwartz needed a living arrangement that would provide personal care, cooking, cleaning, and everyday chores. As Uncle Dave's guardian, I started looking for the right fit in May of 2015. There were 7 facilities in Pittsburgh I chose to tour, and New Hope was the fifth one. From the very beginning, I was impressed with the look and style the front entrance was already completely different from other places I'd seen! As the owner Kathy took me around the facility, I could already picture my uncle living there. What I saw was more like a Bed & Breakfast than assisted living housing. I kept thinking of New Hope, even as I was on the way to my next tour. The more I digested what I'd seen and learned, the more I had a good feeling about it. As I discussed all 7 tours with my wife, I found that my mind was already made up! With such an important decision, I kept it to myself and the three of us revisited our top 3 choices. It was unanimous we fell in love with New Hope. Uncle Dave had a choice of rooms, floors, and building location. He liked having a big closet and a private bathroom. There are plenty of indoor seating areas to read, watch TV, or socialize with others, plus a large dining room area with an oversized outdoor deck. But what he enjoyed the most was spending time on the front porch, where he could sit, relaxing and watching people and cars passing by. The buildings and dining area are always neat and clean. The on-site chef always cooked good meals that my uncle liked to eat. I was impressed that odors you may normally expect from personal care facilities were nonexistent. New Hope made plenty of improvements during Uncle Dave's time there - investing money in quality interior & exterior updates. During these times of the Covid pandemic, New Hope is very cautious in regards to the health of residents and employees. Staff screens everyone as you enter the front door. Even when mandated safety rules were relaxed, New Hope kept theirs in place until they were satisfied that it was prudent. From the office and maintenance staff to the aides and med techs, New Hope staff have been on top of any situation we've encountered. I was comfortable in knowing that his everyday living needs and medications were taken care of. When I picked Uncle Dave up for a doctor's appointment, all the necessary medical paperwork would be waiting for me. As his health began failing, we all hit a few bumps in the road. Any issues that came up were resolved satisfactorily. New Hope jumped in to help with the transitions in Uncle Dave's care. Through over a year of hospice care, New Hope gave him comfort and made it possible for my uncle to pass away at his home in December 2021 a home we call New Hope. Thank you for all the concern and care every one of you has shown my Uncle Dave, my wife, and me over the past 6 years. David Reisz

September 2020

Google

Neena Daniels

June 2020

Google

Linda Lynd

My experience at New Hope was fantastic everybody was friendly the PT and OT worked with me The food was great which you don't find everywhere. I would recommend it to anybody who needs assisted living even for a short time as I was there for only a month to long-term

July 2019

Google

Colleen Wiegand

I have had several family members who lived at New Hope. It's not a perfect place but every effort is always made to improve that lovely environment and address the residents' concerns.

August 2018

Google

Pamela Griffin

Employ

January 2018

Google

Hayden Bogert

January 2017

Google

Georgeann Brennan

A family member is there and is getting great help. Can't complain about anything. The place is neat, always clean and has constant people to help with anything.

July 2013

Google

Bert Gobb

The head nurse, B.D., and her sidekick, Paul are rude, pretentious and down right ignorant. They have no idea what's going on with the residents and try to run the place like a boot camp. B.D. is referred to as "The Warden" by both the staff AND residents! I will NEVER reccommend this place or put my worst enemy there. It is unfortunate too, because it is actually nice on the inside. It's their way or the highway....Well, I will take the highway ANY DAY!