Valley West Health Care Center

July 2026

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Laura Stockford

My friend seems to be getting excellent care. The one thing I Found disheartening is the smell of Urine

July 2026

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Richard Pauly

July 2026

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David Burkett

Excellent Therapists CNAs & Nurses as well Housekeeping to Officers, all seem comfortable there and exude that.

June 2026

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Bill Carter

Staff awesome food awesome care top notch

June 2026

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Janice&Roger Hecht

We are very disappointed in the care at Valley West. Our family member is not elderly or bed ridden, mid 50’s, longtime resident due to strokes at 41. The first 2 years there was therapy and stroke rehab. Post COVID, this place is still blaming the pandemic and getting worse by the week. People are suffering due to poor staffing, neglect. Unacceptable call response times of 1-2+ hours have caused trauma and death! Changes are drastically needed to reverse the conditions and disease that has only worsened under their care. It is NOT A rehab center. The lack of therapy, activities and nourishing food has only increased diabetes, heart disease, obesity and dementia among the VW community. Fresh fruit and vegetables are non existent. We appreciate the Aids that care! Kindness matters. I suggest the kitchen sign up for a local CSA and receive fresh produce weekly. Return the stove, microwave and coffee pot to the activity center for the able residents to warm up their meals, have some autonomy. Fire the activities director for abuse. No resident should feel ignored at this stage of life, when elders should be revered and respected. They deserve Good Coffee, appetizing meals and exciting activities to look forward to and invite their friends and family to join. Like the good old days at VWHCC.

April 2026

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Rose Marie Waring

My sister was a patient in Valley West from March 21 to April 8th for rehab with a broken back. Everyone on staff from the office personnel to the maintenance team treated her with consideration and care. The physical therapy and occupational therapy worked to get her able to return home. The meals were well prepared and appetizing. Thank you Valley West

April 2026

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Erin Rasberry

The staff are wonderful and take excellent care of my family member.

March 2026

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Deb Strickland

I can’t say enough for the staff here. I was very worried about sending my mom because of all the bad stories you hear. They were very kind and everyone was wonderful to work with. Upon her leaving they are helping me with so many resources that I will be needing for my mom. Excellent experience.

January 2026

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Debbie Lemmon

I came here for a dislocated shoulder. The staff here is friendly general and. Caring. They do a great job.

January 2026

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Jason Fairchild

Valley West has impressed me time and time again. The patients I've spoken with have told me the care they provide is exceptional, and I have witnessed it firsthand. I was especially impressed recently with Deven Henderson, the LPN. I had requested her assistance, and she was able to provide the requested care quickly. She always has a great attitude and is incredibly experienced. I cannot say enough good things about Devon Henderson and the entire care staff at Valley West. I highly recommend them if you're looking for care for a loved one.

January 2026

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Utube

Wow this place is amazing!!! Great costumer service highly recommend!!!

January 2026

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Gitti G

November 2025

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Sandi Moltzau

Excellent caring helpful staff. Clean rooms with well cared for grounds...

November 2025

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Hunter Dave

The staff here at Valley West is top notch. Very caring, professional and courteous. From house keeping to office staff. I want for nothing nor need for anything, all the above is provided for. Would recommend this facility to anyone.

November 2025

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Lee Nelson

I had a care appointment for my 95 yr old mother at Valley West today and was very impressed and pleased with the staff’s care for my mom. Julie, Cassidy and Devon were all professional and what was most important, their compassion and loving care they show her. They are the best!

October 2025

Deborah Myers

I was here for short-term rehab. The nursing staff and aides were professional, personable and welcomed helping me when needed. Family was included in developing my care plan. Physical therapy responded adequatically to my needs. I freely walked around the care center as my independent walking with the walker increased. More frequent attention from housekeeping to the patients rooms; garbage emptied, etc, needed. Food service has menu items for that day which you may choose from and submit to the kitchen. Favorable good food. Snacks are available from the desk staff upon request. I had a positive experience for the short time there and would return.

September 2025

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CDL

My brother, Jerry, and his wife, Chris, have been residents here for the past ten months. We try to visit them often and have always been impressed with how well they are cared for. Additionally, as their legal power of attorney, I've worked with great people in the business office and with social services personnel.

September 2025

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Brenda Hansen

Not being able to be independent and care if yourself any more is do upsetting. The entire staff at Valley West has been kind, understanding and patient with my Mom. When she is not her normal self they treat her with so much care and respect. The facility is clean and when Mom eats, she loves the food. We were very lucky she was able to be placed here.

August 2025

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Melissa Lee

My aunt was recently in this facility after surgery and we’re so incredibly kind to her. She was greeted warmly when she arrived, given wonderful care, and kept as comfortable as possible. She said everyone seemed happy to be there and kept the environment clean and inviting. My aunt says if she ever needs inpatient therapy again, this is where she will be going!

July 2025

Google

shelby johnson

From the moment I walked into Valley West Health Care Center, I was absolutely blown away. The staff here are not just professional they are ANGELS in scrubs!! Every single nurse, therapist, and caretaker radiates warmth, compassion, and genuine love for their work. I’ve never seen a more dedicated and uplifting team. The rooms? Spotless, cozy, and genuinely feels like home. My loved one settled in instantly. The physical therapy team works literal miracles within weeks, we saw progress we hadn’t seen in months elsewhere. The management is communicative, organized, and truly listens to families and residents. What really touched me was how staff treated each resident like family. They remembered names, preferences, routines, even birthdays! The attention to detail is next level. Whether it’s offering an extra blanket at night or encouraging a smile in physical therapy, they go above and beyond. I would recommend Valley West to absolutely anyone looking for top-tier care in Oregon. It’s not just a facility it’s a community full of heart! Thank you to every single team member who made this journey not only easier but beautiful. You’ve earned this 5-star review and more!’™

June 2025

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Austin

June 2025

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Shaun Lethlean

My experience having my mother at valley west has been amazing. Every staff member I have encountered has been great a special heart felt THANK YOU!!!!! Goes out to Tricia your the best!!! And to Annette, Brittany,Bridget, and Bill thank you for your wonderful care you have given my mom.

May 2025

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Jessica Solares

Staff is amazing! Recommend for good care

May 2025

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Mary Jo Ramsey

Nursing staff approachable and informative.

May 2025

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Kyle

May 2025

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Colette Mcbride

We have been very happy with the care. The care givers are very kind and helpful.

April 2025

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TamBee

Staff there are sweet

April 2025

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M Nora Larion

March 2025

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Daniel Shannon

March 2025

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Tabatha Nunez

Staff is very helpful and caring

March 2025

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Jim Kirk

My mother passed recently in the care of valley west. We visited her at least once or twice daily and I cannot begin to tell you how wonderful everyone was. From the nurses to the therapists and even the front host. I know I can't mention everyone that helped with my mother but here's a few. Emily, Michelle, Cassidy, Marrissa, Riley, devin, Bill, Brittany, jeff, Billy and of course Brook which talked with us a few times. I know valley west west has to be super proud of all of there employees. Thank you so very much for the care that my mother got. Love you guys

January 2025

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Johanna van Zee

I love visiting the residents. They are so welcoming. The staff have been very helpful.

January 2025

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Joseph I

Great facility with even better people. They looked after my 76 year old mother who had needed wound care. Thank you to the staff!

January 2025

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Victoria Thoms

Neat and clean room Kind people

January 2025

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Maggie Trigg

My husband is in physical therapy there. He says that everyone is treating him so well and there so kind and attentive. I am very pleased of his recovery!

January 2025

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Joanna Jameson

Every time I go to visit my friend the staff is amazing. They are kind and friendly. I see them always explaining to her what they're going to be doing for her. The facility is clean, it smells fresh, and the other patients I have met are wonderful. I love taking my baby granddaughter there and just going to say hello to other people. I love seeing my elders smile. If you have to be in a nursing home, this seems to be a good one to be in.

January 2025

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Alexzandra Erb

I'm very disappointed with this care facility's kitchen. I have heard nothing but discouraging things from my grandmother who is in rehab here. There have been other areas that need improvement but my current issue of concern is the kitchen. Unfortunately, I live almost 5hrs away and can't always go down to help her. They constantly are messing up and sending her food that contains ingredients that she is dealthy allergic too. Some of the meals look like something they wouldn't even feed inmates but somehow are okay to provide to our seniors? She is now been diagnosed as a diabetic, she is never given or offered snacks to off set her diabetes. She has lost 20lbs while she's been there. This morning she sent me a photo of her breakfast.......first off as a diabetic this is not an appropriate meal and second this is not appropriate for a human..1 piece of bacon and 1 tiny muffin? I'm just more and more frustrated by this. It is dishearting to hear how hungry she is and how hard it is for her to get a decent meal.

December 2024

Google

Shelly Jones

My daughter came to valley west and little over a year ago. She had a stroke and is 41 years old. The staff there has been great to my daughter and keeping up on her physical therapy. They are friendly and very attentive to the residents. They decorate for holidays especially Christmas . I know the residents just love it.

December 2024

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Nicki Olson

December 2024

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Anita Lipnos

I was extremely impressed with the staff and faculty ° I give it two thumbs up™

November 2024

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Liv

My mother needed a safe and good place to go. It was urgent and Valley West was able to accommodate. They have been kind and patient with all of us. Staff has been genuine, attentive, understanding, generous, and overall just wonderful. Thank you for caring for not only my mother but for the rest of us.

November 2024

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Sabrina

November 2024

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peggy demers

The staff was very helpful and friendly, it smelled very nice and clean and my friend I was visiting really enjoys it there

October 2024

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Tracy Dowell

My father is a new resident here. Has been a pleasant experience so far

October 2024

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Kelli Miller

October 2024

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Brenda Stevenson

I couldn't have asked for a better place for my husband to recover. Have constant care and respect given to these clients. I walked in here and I've been in several care facilities. But the cleanliness in this place is amazing. The staff are fabulous from the bottom to the top. I thank God for this place. Because it might not have had my husband. Brenda Stevenson a grateful wife.

October 2024

Google

John Smith

Warm caring smiles. Rooms are decent. Facility does not have the strong smells that come along with a lot of facilities. Glad we chose this facility!

October 2024

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Sharon Smith

Kudos for Sandra in social services! Shes friendly and always there to make sure paper work is done on time!

September 2024

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Linda Larson

Everyone at Valley West is so warm, kind and competent. My dad felt welcomed and well cared for. I recommend it highly!

September 2024

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Nancy Brink

September 2024

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Cathy B

Call light response is sometimes nonexistent, 2-3 hours. When having to do Physical and Occupational Therapy with a need for high dose of pain medications, that was a real problem. My performance in therapy was really good when the pain was managed, but that rarely happened. The staff was good at helping you keep track of your possessions. Communication among employees is good. All employees, no matter their position were willing to do any assistance that a patient needed. That really impressed me. The staff are all pleasant, very hard workers, and compassionate. The beds were comfortable and bed linens were soft, cosy, and appeared to be of good quality. The food was good, but I didn't see a menu for 2 days and no one inquired about any special diet I was on, required or not. Did not always get exactly what I ordered, but the kitchen would add in the nutritional foods I had left out on choosing. Beverages seem to be limited. And notable is the fact that my paperwork stated I have a diagnosis of diabetes and kitchen did not meet with me to discuss the diabetes choices in the menu. Btw, I am not diabetic. I was looking forward to joining others in dining room for meals and activities throughout. I was unable to due to the lack of pain management. The support of the therapists was great and wish I could take them with me on my journey through home health. The managers were all down to earth and. easy to talk to. There are a lot of patients there who need a high level of care and are not afraid to ask for it. My empathy and compassion waned while losing sleep over the loud crying and yelling. Had only one good night of sleep between lack of pain relief, and listening to a few needy patients who no one was responding to for 1, 2, maybe 3 hours.

August 2024

Google

Darrell Phillips

August 2024

Google

Pamela Wilson

my partner of 3 years had a hemorrhagic stroke on top of the brainstem early in May. it was severe as far as incapacitating all of his involuntary & voluntary movements. in Riverbend for 4 weeks; then to Portland Vibra (acute brain injury's & tracheotomy specialty recovery house); he was there almost 6 weeks (maximum amt of time allowed there). while he was there, he started to breath totally independent of ventilator. he also began to open his eyes and look around somewhat and keep them open for several hours. Vibra & myself, & his sister & brother n law looked really hard in Eugene area to find level of care required which means a skilled nursing facility. we had no luck even in Salem area while he had to have trache care. so when he came off the ventilator & trache was removed, Valley West agreed to take him because he has funding till 2026 through Medicaid. that was another gray area we ran into trying to place him in a skilled nursing facility-it seems not a lot of them do the specialized trache care, tube feedings, all hygiene for bed ridden individuals for long term care., not to mention physical therapy to relearn how to's & to keep skin in tact. Medicaid pays minimum where the private sector pays almost double that. so I was very grateful for Valley West to agree to take him because it's close to where we live, & he had 0 medical coverage when this happened about 10 wks ago. so this review is on one-time visit- -the very first one that I stopped in to see him when he arrived from Vibra. I was greeted graciously and immediately helped to find him, and I felt really good about the staff that helped me. I stayed for a couple of hours and consequently met the floor staff, the infection nurse, one of the admin ladies, and of course the receptionist at the door. on the way out I met another floor staff-I'm just assuming they are certified as a nurse or close to it. she took time to converse a bit even though it was obvious she was done w/her shift & headed to her car. everyone was exceptionally kind and informative. The atmosphere was pleasant, the buildings are pleasant, his room is a little bit cramped but it stands to reason bc of the current need in general. I was quite impressed in a good way, which at this point in the game, feels monumental. i hope that he continues to improve, and I have faith that if he can, Valley West will provide the necessary care and steps to bring him out of his current 'lockdown' condition. nobody has answers that are solid because there are so many variables with this kind of a stroke. at this point in time, I would rate them up there with both hospitals w/level of care. I sincerely want to believe that, and after the initial attitude I received there, I am going to go with faith hope and love. I'm hoping that I'm right about Valley West, I'm holding faith in my pocket that he will get better with a lot more time, and I just can't stop love. That's about it in a nutshell; I'm going back today and we will see from here forward. he was slightly agitated and tired yesterday; I could see that and feel it. he knew me, he held my hand for a long time. which are definitely steps in right direction...i showed him pictures of his favorite person which is a dog! Staff gave us all time & patience for window I could b there. very courteous & appeared to b aware & in tune w/each other; always a good sign! it takes team to get best results... i have no reason to believe that Valley West would do anything except the best for his recovery after meeting some of people who r directly involved in his long term care as they seem to b familiar w/brain stem stroke induced injuries. it is a huge relief & a ginormous step that brings a very much needed spark to realign myself & his family members to endure months+more of all that is necessary to come back from a mean & vicious stroke. relief to know he is in good hands w/Valley West skilled nursing facility. sincerely, respectfully, Pamela. 8/24

August 2024

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Daphne Carrozza

The Care Workers at this facility really made my husband feel at home after being transferred from a much less efficient hospital. I felt that all of the staff did their very best to accommodate Michael and respond according with his every day needs. I was impressed to see so many types of health workers and physical and occupational therapist on his rehab wing at the Center. I also experienced first hand on how well they jumped throught hoops with medical insurance requirements with a smile on their faces. Thank you Valley West....... Daphne & Michael

August 2024

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Billie Hanson

July 2024

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Tori Robirts

Very peaceful environment. I love the western style ranch house look of the place.

July 2024

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Stephen Harris

Staff is very friendly and helpful

July 2024

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Jessica Linares

Valley west is Friendly, and clean safe environment

June 2024

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Crystal Streets

June 2024

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Lisa Peais

June 2024

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Kelly Karr

Our experience with Dads stay has been very positive. The staff is attentive, the facility is clean, and administratively they are thorough and professional.

June 2024

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Leslie Hazen

It seems homey but professional. Staff are friendly and my family is always welcomed.

January 2024

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Amy Hanna

January 2024

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Maria Else

My husband was at Valley West for about a month while he finished his antibiotics through a pic line. They treated he very well. Made sure to get his PT in to get him on the road to home. He had no complaints except that the gravy that put on a lot of their food was way to salty for him. Other than that all went well. The staff was great.

December 2023

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Henry Schlung

The staff there are taking really good care of Debbie O. And I'm greatfull for them for all they do

December 2023

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konnie lawson

All the staff have been so helpful! They take good care of my mom and make it seem like home!!!!!

December 2023

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Kemberly Coley

The staff here really care about the residents. The therapy department is amazing. If I ever need services for my family this is where I would go.

November 2023

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Mia Furstner

I stayed at Valley West health care center . All the people. the nurses, there were amazing. thanks for everything

November 2023

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Bob Lilley

Very professional staff and accommodating. We had excellent information exchange with all of the segments of care that were needed. Thank you for the care and compassion you provided.

October 2023

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Sandy Odell

Edit: after my initial review, VW admin team reached out right away and corrected everything in the room that needed attention. They have been very thoughtful in reaching out to me, email regularly to keep me updated about my parent's care and have been surprisingly eager to listen and be hands on. BRAVO! I'm so much happier after my review that I felt it prudent to edit it. I have a parent at Valley West currently and I am horrified at the lack of attention he is getting. Its deplorable! The room is severely lacking. 1. The soap dispenser at the sink doesn't work. 2. The nurse call button doesn't work. These things are absolutely confirmed and not just my opinion. 3. It's severely understaffed. Even the room TV doesn't work. There's zero attention to detail. Please do not allow your parent or any person you love or care for to step foot into the place. Its dehumanizing!! When I ask for help in the room, there's no sense of urgency or care, whatsoever. Even trying to catch staff attention is hard.

September 2023

Google

Stacie Kiyabu

Our homeschool group visits the residents once a month. Today we danced, made beaded bracelets and celebrated a birthday with cupcakes and cookies! Angela makes our time with the residents fun! All of the staff have been helpful and kind to us. Looking forward to our next visit with our new friends.

September 2023

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Lexie Brim

July 2023

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Abraham Andrade

Kind staff all around. Very knowledgeable and experienced.

April 2023

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Denise Smith

Everyone is great. And they treat my husband well. Thanks!

February 2023

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Garrett McComb

February 2023

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Katherine Williams

Although like other healthcare facilities there are staffing challenges, the staff display gentle and compassionate care. They seem willing to listen, and their concern is for the benefit of the client. They are careful to provide a safe environment.

January 2023

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marquetta rusco

great people took care of my mother after her stroke and now my uncle. went up to see him and all moms caregivers that were working today came in to say hi and see how she has been. it was lovely!!!

December 2022

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Paul Gunderson

Had a good experience with Jessie, the activities coordinator, allowing our group to come and Christmas carol.

October 2022

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Raychel Durbin

September 2022

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Kathy Cricckket M H

I highly recomend this facility for your loved ones. They took great care of my stepdad while he was there, and they were awesome with us too. ALL the therapists, nurses, audes and hospice at the end were the best, the always were smiling abd helpful when needed. I do think they need more staff, the are overworked in my opinion but they don't show it. Thank you all for all you did for John and us.

August 2022

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Shannon Moore

The staff was very nice and I felt welcomed .

April 2022

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Bruce Bean

While some of the staff are great, others are horrible. They wait for a very long time to respond to residents' requests for help.

February 2022

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Phil Heineman

We've had several family members At this facility they've always been very professional provide great service great care and a very clean environment

January 2022

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Tamara Mckeown

January 2022

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Julia Stone

January 2022

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Tricia Scroggins

January 2022

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celia dolan

Valley West has been wonderful at caring for my husband during his recovery for the hospital. His stay was pleasant and all of the staff was great to work with. They were very helpful when it came to his motivation to work with rehab. I highly recommend this place for the care of family.

May 2021

Google

melinda berry

Staff was ok, seemed nice and friendly, but when she was discharged she was so dehydrated her urine looked like root beer. My problem is that even in Covid more care for her health and notify in advance that the situation was at that level

February 2020

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Lolo Jones