Cite Parkway

July 2026

Google

camryn kruizenga

The staff are amazing and the service is great 🙂

March 2026

Google

Stephane Potvin

Poor on boarding and communication. Sales will praise food but in the assisted living floor, residents do not have healthy balanced meals. Staff is to busy to help getting options. For breakfast, what you see is what you get. Staff is lacking empathy. Yes, my parent is difficult, but it's the reality of the elderly. Sadly, it's a business... Sales staff will promise a level of service that will remain fictitious. My parent moved out and would not recommend.

January 2026

Google

Andre Bertrand

Great retirement residence with great people working hard every day to make life better and pleasant for seniors living there. Feels like home with family!

September 2025

Google

Melanie Forget

My mother recently moved into this retirement home. It is lovely, she really enjoys the food every day, there are loads of activities and opportunities to maintain a strong social life. It has really helped her to get the support and help that she needs at this stage in her life.

September 2025

Google

Caroll Lesage

My husband moved to Cit© Parkway on July 31st, 2025. He had just been dismissed from a three week stay at the hospital. He was warmly greeted with a welcome gift upon arrival. From that very moment, the staff was most attentive to his needs. His suite is located in the memory care wing of the residence. The PSWs do their best to accommodate my husband's needs in spite of the shortage of staff. As in all health care facilities in Canada, there is never enough staff. The problem is not specific to this establishment, it is a flaw in the Canadian Health Care system. Whenever I raise a concern, it is always addressed promptly and professionally by management.

September 2025

Google

Bren

Cit© Parkway welcomed my mother! They have continued to give her great care and lots of great engagement! The staff have all been 100% helpful and always friendly. They go above and beyond caring for the residents and their families.

September 2025

Google

Yogesh

Retired people group

June 2025

Google

Huguette Noel

Good

June 2025

Google

C MacNamara

Maggie is an wonderful support to my 83-year old mother who loves to sit next to her at the front desk and chat; Maggie is always pleasant and helpful and responsive when I call to get my mom some extra support. She's great. Also, Jean Marie is an exceptional PSW with whom my mom always feels well taken care of and whom she misses when he's off duty

May 2025

Google

Heather Keep

Maggie very efficient receptionist , extraordinary with seniors. Jean Marie exceptional PSW Marie Merci Kind , efficient and always very pleasant

April 2025

Google

Marc Quinet

An update , ( dated April 26th , 2025 ) Sadly , my 101 and a half year old mother-in-law passed away recently . However , as described in my original Review below , Marie's quality of life improved continuously . This was largely the result of the whole Team's efforts at Cite Parkway . Her engagement in the Blossom Program became particularly notable : it was very stimulating , making her feel part of a group where she could express herself. Suzanne se joint moi pour dire " mille remerciements " toute l' ©quipe de la Cite ! My 100 year old mother-in-law , Marie , recently moved into Cite Parkway . While she has been reluctant to engage in Residence activities up to now , we , and most importantly , the Dedicated Residence Staff are not giving up on our mutual goal of making her life the Best it can be ! Merci beaucoup au nom de ma femme , Suzanne et toute la famille qui l'entoure ! Marc Quinet

February 2025

Google

Ryan Scoggan

December 2024

MA Beaulieu

We have had the pleasure of working with Maggie who is a receptionist at Cité Parkway Residence where both my parents lived for some years. Perhaps coordinator would be a better title for what she does. Maggie is very alert to the needs of the residents, courteous, caring and brings a whole new positive defenition to the word efficient. She is a problem solver. She has been extremely helpful in supporting my parents for which we are very grateful. Merci beaucoup Maggie!

November 2024

Google

Loay Jawich

Great service and great staff, best retirement home in Ottawa

November 2024

Google

Triggerr Penney-Vachon

Warm Friendly & Welcoming Staff! It was our pleasure to navigate the halls of this community recently. Both staff and community members were helpful and easy to approach. The suites were lovely, clean, bright and inviting. Absolutely a place we would recommend calling home.

November 2024

Google

Tinesha

Exceptional service and amenities.

October 2024

Google

Isha Singh

October 2024

Google

Dominique Dumas

The staff are friendly and so kind!

April 2024

Google

Sz L

My family and I, would like to express our gratitude to the City Parkway staff for their dedication, enthusiasm and kindness towards our mother. CPW was her home and she appreciated the peaceful, bright and cleanness of her suite. She also had a lot of enjoyment in the many activities that were regularly organised. It was a pleasure for our mother to be part of CPW's community during the last part of her life . We are grateful for your services and will miss our visits to your residence.

April 2024

Google

Marc Maurice Lacourcire

We are so lucky to have found Cit© Parkway residence for my mother, Marguerite. She has been here for several years now, and all the staff, especially the healthcare staff, are remarkably dedicated and professional. What a relief it is for our family. Thank you for everything, and especially for all the kindness you show her!

February 2024

Google

Wanda Nowosielski

My mother is in her nineties in the Independent Living Section and she is doing very well in the Cite Parkway environment.

January 2024

Google

David Joseph

I performed comedy for the residents and was very impressed by the residents, the staff and the facility. I asked almost 50 of the residents how much they liked it there, and every single person said they loved! Great facility!

January 2024

Google

Chris Pilsworth Born To Amaze

Today I attended a special event at Parkway for the residents in the Bistro lounge. I was really impressed how the residents were treated by the staff. They were caring and cheerful. The facility looks very attractive and well looked after.

December 2023

Google

Jacinthe Guimond

A close relative stayed at this residence for a few months. I advise you to be very wary of all the enticing promises you'll be given. They'll present the residence as THE IDEAL PLACE, but beware, the care and services offered are difficult to access. Arm yourself with courage and patience, especially if you need assistance. THE MEDICAL SERVICES ARE DEPENDENT. If you're independent, perhaps it will be okay. But if you depend on the staff, the care is far from exceptional. The food on the floors is quite ordinary, not to mention repetitive. To all caregivers, keep a watchful eye on the person you love. I commend some of the employees, but not all of them. Stay vigilant!

December 2023

Google

Al Miller

Cite Parkway was selected as the respite following hip surgery in 2018 and 2023. During both convalences, the standards remained constant: a seamless protocol to enroll, most helpful and engaging staff for that enrolment, clean and efficient living accommodation, clean common areas and dining - multiply meal choices daily. Should I require a third hip to be corrected cite will be my choice.

December 2023

Google

Willbur De Brussel

Great place to retire! They even have days where support animals are brought in for everyone to enjoy. Its the small things that make this an exceptionally good retirement home.

November 2023

Google

emma gover

Lovely environment, and the activity department is the best! The residents always look so happy and involved, if you want to see something wholesome follow their Facebook page!

June 2023

Google

p marks

After walking in the front entrance, my first impressions of this residence was one of calm and serenity as you are greeted with a warm organic d©cor and friendly reception area. Other residences that we visited had that sterile contemporary look and feel of stainless steel everywhere, not a very homey look or feel. I came to visit with my mother and we were greeted by Lucie (Lifestyle Director) who took us for a tour of their facilities. We saw the dining area, the beautiful indoor pool, the cinema, the chapel, the Bistro, the hair salon and so many other amenities as well as 4 rooms. All services and costs were explained to us and we never felt pressured into signing up. We came back at a later date and signed the rental agreement. The entire process was stress-free and to this day, everything that was said and promised has been delivered. I really have no complaints to convey and I've told Lucie as much and even jokingly mentioned that I'm waiting for the other shoe to drop but if it did, I believe that Lucie would do everything in her power to resolve the issue(s) to our satisfaction. Lucie informed us that should, in the unfortunate event of an issue with staff, tell her about it so that the proper corrective measures could be taken to prevent further repeats of said events. I wanted to share a positive experience that my mother had when she took a fall in her bathroom at the residence and pushed her pendant button and help arrived within 5 or 6 minutes. I believe that the PSW went above and beyond and provided value added service. My mom badly soiled herself as a result of not getting to the bathroom in time but the PSW arrived, comforted my mother and made sure that she did not feel embarrassed, she removed the soiled clothing and helped my mother clean herself up and even had those soiled clothes cleaned and returned to my mother even though laundry is the resident's responsibility. The residence has strict rules in place to ensure the residents health and safety but not at the cost of independent living and freedom. I'm happy to leave my mother in such caring hands and I know that my mother's health and safety are in good hands. Keep up the good work UPDATE Unfortunately, I feel that a negative update is now required since my original positive review mentioned above, only 14 months ago. I joked, in my positive review mentioned above, that I was waiting for the other shoe to drop and now it has. The staff turn-over rate is high, both in the management and employee staff and who knows why but it doesn't leave me with a good feeling. I've recently expressed a couple of concerns, to the CARE unit, which fell on deaf ears and even after my written requests to rectify and/or resolve my issues/concerns, nothing was done. It sounds like they are laughing at us. AVOID this retirement residence, if at all possible. There are probably better caring retirement residences around. It might also be time for our family to consider our options.

February 2023

Google

Suzanne Camu

We dealt with Ms. Lucie R. Erskine and her team over the course of several years with the goal of placing my parents in the R©sidence Cit© Parkway. We would like to emphasize the superior caliber of the team in all aspects such as visits to the facility, description of services, repeated offers of invitations to package dinners, etc. We highly recommend the R©sidence Cit© Parkway, Ottawa. Suzanne Camu and Marc Quinet

November 2022

Google

Lucie St-Martin

I went to visit Cit© Parkway Residence with my mother 5 months ago and we were impress at the entrance with the welcome we received from the reception and then by Lucie (Lifestyle director). Lucie invited us in her office to discuss my parents needs and then we went for a tour of all facilities and visited 3 rooms. My mother enjoyed the atmosphere in the building, very nice exterior and interior, clean and warm welcoming from all staff. My parents have lived at The Cit© Parkway Residence since June 2022, Lucie (Lifestyle director) is very nice and very present and helpful at all time, she is an amazing person and she always has a smile. My parents had a wonderful welcoming from all the staff, from the health department, to reception, dining room, activities etc. This home has lots to offer and the staff is available for all needs and concern. I would definitely recommend this Residence

August 2022

Google

James Skarnikat

Truly a lovely facility, conveniently located yet quiet within the city. I enjoyed entertaining your residents again very much. 'Jimmy's Old Time Radio Show'.

May 2022

Margaret Marks

Following hip replacement surgery, I convalesced at this wonderful establishment. I cannot say enough about how well I was treated by everyone there. Everyone was so welcoming to me - management, food service, housekeeping, nursing staff - always smiling, always accommodating, always friendly. I'm so happy I made that decision and would definitely do it again.

February 2022

Google

Luna Lennon

June 2021

Google

L©o Lavergne

Since the opening of Cit© Parkway (CP), we have maintained a strong partnership with the Centre Pauline-Charron (CPC), where I am the Executive Director. The CP residence has provided us with a room to host a meal with our staff and to hold a Board of Directors meeting. The CP residence has also been there to support us with sponsorships and prizes for draws during special events here at the CPC. In return, the CPC is proud to support CP by offering visibility during certain activities and by allowing them to display information and brochures. We have also helped out with an activity for the residents. In short, we have a very good relationship with this high-quality residence. L©o Lavergne Executive Director Centre Pauline-Charron

March 2021

Google

Michel Huot

When my sister and her husband (living in Sudbury), were looking for a retirement home in Ottawa, they chose Cit© Parkway. The process took quite a while because they had to sell their house and get rid of a lot of furniture, etc. And on top of this, the Pandemic happened. Throughout all this, Lucie, the Lifestyle Director, was very helpful and very patient! We could not have done it without her continued follow-ups and advice. Merci beaucoup Lucie!! R©jeanne Huot

March 2021

Google

christine fronton

After visiting several retirement homes my father moved into the memory care unit two months ago and we could't be more pleased. It is not always an easy transition to go from your home to new living quarters, especially if one has dementia but everyone at Cit© Parkway has made us feel welcomed since day one. The staff are very caring and friendly and they make my father feel like a super-star! The activities team is lead by an enthusiastic group that encourage my father to participate in various activities to foster socialization and keep him stimulated. I am also impressed by the number of musical guests that visit to entertain the residents. Food is always subjective but I find the food very good; I speak from experience as I eat lunch with my father in the beautiful main dining room practically everyday. Wonderful salad bar and kind service staff. I can not forget to mention the d©cor... tasteful and welcoming, not clinical at all. We especially love the library. Kudos to all the staff from every department, especially the third floor team, and thank you for taking great care of my father! Finding a retirement home for a loved one is a big responsibility, especially when dementia care is required and after visiting several facilities our obvious choice was Cit© Parkway and we have never looked back. Updated February 2021: From the first hello to the last goodbye the good people at Cit© Parkway always made a fuss over my father and treated us with such courtesy and kindness. I was there almost every day; it had become my second home and the staff my father’s surrogate family. Sadly, my father passed away in January of 2021 from heart failure but his end-of-life care provided by the staff at Cit© Parkway was stellar. Though he only lived for a year at CT it was a wonderful year for him, even with Covid raging across the country. The care provided was exemplary with a high staff to resident ratio in the memory care unit, the friendly workers in every department, the efforts made to make him comfortable and appreciated, even the d©cor in his unit was wonderful. In these stressful days of Covid Cit© Parkway dealt with the challenges head on and were able to provide quality care for my father. My family and I want to sincerely thank everyone at Cit© Parkway for all they have done for us during my father’s stay. We will truly miss you all. The Fronton Family

March 2021

Google

Caroline Forgues

March 2021

Google

S C

JANUARY, 2021 - 1st review: Since moving my 92 year old mother from the hospital to one of the memory care units at Cite Parkway, this home has proven to be exactly the type of home I had hoped to find for her. From the moment she walked into the lobby on admission day, the front receptionist and the lifestyle director were expecting her and she was given a most wonderful warm welcome. She was even given a welcome card & a plant for her room. Once in her room, I was invited to a complementary lunch as her guest. Lunch consisted of a vegetable soup, followed by a perfectly cooked salmon steak with asparagus & rice and then a large piece of chocolate/cherry cake for desert. As my mother’s essential caregiver during the COVID pandemic, I have been visiting her daily and have had first hand experience on how friendly & caring all PSWs & nurses have been towards her. In terms of the meals, they have been excellent! My understanding is that a new chef was recently hired & I cannot say enough about the wide variety of beautifully presented meals that have all been equally nutritious and delicious. My mother has enjoyed every meal served! Finally, since her admission to Cite Parkway I have seen my mother start to blossom from the warmth of the care she is receiving!! Cite Parkway & its most caring staff have created a true home environment for my mother & based on our experience, I would most definitely recommend Cite Parkway. MARCH, 2021 - 2nd review: A note about last night’s amazing supper! When my mother’s supper tray arrived to her room last night, she told me she wasn’t very hungry... I told her she didn’t have to eat everything and to just eat what she could. Well, with each bite she kept making the mmm sound and kept saying how wonderful everything was! She polished everything off and raved about how good her supper had been. The beef tenderloin was just as she likes it - medium rare, the scalloped potatoes were wonderful, the asparagus al Dante & the cheese cake was so fresh!! She used to cook gourmet meals at home when I was growing up and food was always important in our house, so a compliment from her means a lot! A big THANK YOU to Markus, the wonderful chef at Cite Parkway & all the kitchen staff, what you do is so very important and so very appreciated!

March 2021

Google

Sue MacPherson

Prior to making a decision about a residence for my aunt, Lucie at Cite Parkway gave me a thorough and informative tour of their facility and all of their services. My aunt has been living on the memory care floor for the past 6 months, and the care attention she's been given has been excellent. The staff is always very friendly and helpful. She is very happy living there.

February 2021

Google

Vincent Blesa

My parents have been living at Cite Parkway Retirement Residence for almost two years, they appreciate the attention and care that they receive from management and all the staff. Everyone that works there is kind, courteous and compassionate. The Residence is a clean and secure environment, with many facilities and the staff organize many social activities to keep them busy and healthy. During the pandemic extra care has been given to keep everyone safe. A big thank you! Maria Novati-Blesa and Vincent Blesa

February 2021

Google

Isabelle Charron

My parents have been residents of this retirement home for a very short time but since arriving here, the staff have been very welcoming and helpful, especially Hassna who is the kindest soul to greet you:) and Alice who is always very pleasant!

February 2021

Google

Heather Ridley

My mother is there and has thoroughly enjoyed the residence. She enjoys the activities, the meals and all the staff that she enjoys laughing and sharing stories with.

February 2021

Google

Granny 's google home

I visit a resident twice weekly on the third floor, care side. The whole residence is very clean and all of the staff that I deal with, PSWs, activity personnel, maintenance and reception are very welcoming and helpful. There are many activities daily for the residents and, my friend, who resides here, loves to participate in all of them. Especially during COVID times, while regular visits are not allowed, I am extremely happy that the Residence has so many varied, COVID safe, activities for the residents to enjoy on their own floors. Thank you Cite Parkway for keeping everyone as safe as you can by following all COVID directives, and for the activities which help everyone pass the time in a fun, friendly and safe manner. Pat

February 2021

Google

Alison Smith

As a personal carer and Volunteer I have visited a few different residences in the city, City Parkway has been a wonderful place to visit my friend. From the moment you walk in the front door and are greeted by Hassna {also known as Happy} you know you are in a warm comfortable place surrounded by people who care. She is the heart of the building and keeps everything ticking and everyone smiling it is very obvious that the residents love her... The Director - Mark likes to say his door is always open ! and it actually is! He always manages to find a solution to any problems the residents may have. Joey - The caretaker does a wonderful job keeping this beautiful building running and is always willing to help whenever he can. Sofie - the kitchen assistant is wonderful at keeping the dining room supplied and the guests happy and always has a pleasant smile. Nicole the Director of Nursing Care does an amazing job of keeping the nursing staff informed of all the residents medical needs she ensures that the whole staff knows what the resident requires and is great if you just need and ear to listen. This amazing team work hard everyday in the best interests of all the residents and strive to make sure its not just a seniors residence its Home....

February 2021

Google

Pedro Narbaitz

My Mother has been living at the Cite Parkway Residence on a memory care floor for the past 2 years. She enjoys her meals and the many activities on her floor, even through the pandemic have kept her spirits up. The staff is friendly , the front desk staff go out of their way to make you feel welcome. I recommend this home to others

February 2021

Google

Sylvie Bentivoglio

My mother has been living at Cite Parkway for several years now and is happy with the service. She is especially pleased with the care during COVID-19 and feels very safe. While there may have been issues with the quality of the food in the past it has greatly improved with the new chef and my mother has enjoyed every meal since. Cite Parkway surpasses other retirement home that I have been to, reception and staff are very friendly.

June 2020

Google

Kathy Weatherdon

Our 93-year-old father is a resident at Cit© Parkway, the loveliest retirement home in the Ottawa area. He is safe and as happy as one could be given the semi-lockdown circumstances in which he and many retirement residents in the city are living today. Despite one of their own staff contracting the Coronavirus, it has not spread to one other person, resident or staff member. This alone speaks volumes about their dedicated staff who, through their stringent cleaning routines and various resident protocols, have kept my dad and his fellow residents safe. We are grateful to the executive director, Jos©e, who reacted so quickly, and a staff that are so unbelievably dedicated, who have taken on extra duties and extended hours without complaint, and more still, deliver their services with a smile and an energy that belie the long hours they keep. To Happy’, our little ray of sunshine at the residence; the wonderful nursing team, led by Yasmina; the activities director, Nick; the Lifestyles Director, Lucie; Eric, the cook and servers, the amazing cleaning and other support staff, who do their job so well, a big thank you. As a family, we couldn't be more grateful. It will be nice to get back to normal’ post-COVID, when he can resume his meals in the dining room with his friends, his daily pool game, exercise class, movie night, and fireside chats after dinner. The David family

May 2020

Google

Nikki Lever

We have my mother in law there in the memory line floor. I have to thank all the stuff and mangmemt in keeping everyone safe covid free at cite Parkway them closing the home for all visitors early on made a big difference .and we do love the weekly photos and as well them checking on the family . Thank you again keep the good work

May 2020

Google

Tammy Rossignol

I'm writing this review based on the past 8 weeks of this pandemic as my loved one has only been there 4 months. I have not seen my family member (who is 90) at all so our relationship is in the hands of all employees at Cite Parkway. I cannot say enough good things about the efforts that ALL the staff have made to try and get everyone through this very difficult and unprecedented time. Although I do believe the residents would benefit from visits and help from family members, I also understand the strict measures that need to be taken to protect our loved ones. The administration has been forthcoming and transparent with information (as far as I know), and Irem (Coordinator marketing) has been extremely helpful in making communication possible not only for me but for other family members. Thank you for all you do !

May 2020

Google

Elaine Gosselin

You need to know that not a day goes by that I don’t say out loud how grateful I am to you and your staff for the exceptional job you are doing. Not only have you managed, against tremendous odds, to keep the residents safe but my mother seems to be in excellent spirits every day when I speak to her. (Believe me, I know that’s not always an easy task). She and JP recognize that you have gone above and beyond the call to protect them. We were commenting yesterday on how the certain orange faced leader of a great nation could learn a lot from watching you in action Merci mille et une fois vous tous!!! Nous n’oublierons jamais tout ce que vous faites

March 2020

Google

Christine Lafortune

You must see this place for yourself! We knew right away it was a perfect fit for our aunt. Lucie E was so kind and accommodating to give us a tour as we were urgently looking for assisted living. Immediately we were highly impressed. Just the entrance is so inviting and to this day Hassna at the reception is so helpful and always cheerful! Our aunt loves her big and bright room and has adjusted very well liking the skilled nurses and caregivers. When she is able she is invited to activities, has her hair styled or has a mani/pedi and even visited the dentist on location. Now under the care of the resident doctor it eases the family’s mind. Moving is an adjustment for all and there are many questions in the beginning but the staff is always there to answer all the questions. We are confident about our choice and we, including our aunt, are happy and very satisfied!

March 2020

Google

Luce Vaillancourt

My parents moved to the City Parkway Retirement Home three years ago just a few months after it had opened, in the unassisted living area. This move was not easy for them and the staff did their utmost to help them settle in and see to their needs. Because of their declining health, they have now moved to the assisted living area where they receive the care and help that they need. This has been a great relief for the family. I give City Parkway a five star evaluation, not because it is perfect as that does not really exist, but because they make the required efforts to fix things and make them better. Thank you for your efforts at making my parents comfortable.

December 2019

Google

Eric lariviere

Positive overall

December 2019

Google

Denis Corbeil

Even though our Uncle was there for a very short time, the staff was amazing in making him feel right at home. I would definitely recommend Cit© Parkway.

July 2019

Google

Crystal Thieringer

We have been impressed by the care offered to our parents at Cite Parkway. After visiting a dozen residences, our mother chose this one because the environment was quiet and inviting. The care provided to our father in the last months of his life was tender and kind, and we are very grateful to the support workers, staff and nurses who made his passing as comfortable as it could be. Now as our mother is grieving, they are helping her (and us) in this process. He was much more outgoing than she is, and she finds fault with many things (which is stressful) but our observation is that everyone is doing the best they can to respect both her wishes and her needs. She is constantly assured that she is safe and cared for and it is heartwarming to watch her melt into their many hugs. They try to engage her in various activities, and she enjoys the food. We have struggled to find the perfect setting for her, even here, and yet the staff have gone to extraordinary effort to find the room that will suit her best, moving her twice. Quite honestly, we would be lost without them and appreciate all they do. There are some areas--like the public washrooms on the care floors--that could consistently use more attention but overall we are comfortable with what we have observed.

August 2018

Google

Aline Sigurdson

We visited Cite Parkway yesterday and we were most impressed. Although we are still very active seniors, we feel that if something happened to one of us, we would have no hesitation in moving there. We realized that we could continue to be active in such an atmosphere. The. Lifestyle Director, Lucie R. Erskine, guided us through your property as we were members of her family. She certainly understands the needs of seniors. Aline & Sig Sigurdson

August 2018

Google

Albert Mallette

since they hired new management like Melanie the executive director and now Mandy assistant director of care, things are starting to really improve in levels of care. I was able to have witness first hand how Mandy calmed a patient who was stressing over something that caused her distress. Mandy really showed compassion and knowledge. Thank you cite parkway

March 2018

Google

Abdelwahab Elkhalifa

Nice and cool place

October 2017

Google

Tracy Robillard

I have visited a client at her residence here quite a few times. Each time, the woman at reception greeted me warmly, and once she recogized me from a few visits, personally as well. My client is very happy with the home, although she is in excellent health and would require a minimum (if any) amount of care above and beyond the meals and social activities provided. She has commented that the meals are excellent. I was very impressed with the feeling of a high end hotel and not the usual depressing hospital type setting many of these residences have. I'm sorry to read in other reviews that there may be some staffing shortages affecting residents needing more care and attention. Hopefully that is resolved before my client is in need of more regular care.