The Roxborough Retirement Residence

December 2023

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Rami

Very nice nursing management and staff.

September 2023

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Marion Roberts

I was very fortunate to have such a positive experience during my rehab at The Roxborough in April of this year. It is spear headed by Melanie. Melanie was in contact with me from setting the initial meeting to explain what was offered and allowed me to put my possessions in early to accommodate my surgery schedule. The staff on a whole were also very polite as was my case with the night attendants. Bringing more ice at night and adding a couple of cookies to tide me over. I would highly recommend The Roxborough for anyone's recuperation. Marion

February 2023

Google

Barrett Greenhow

My wife Joyce and I moved into the Roxy in August and couldn't be more satisfied. Where does one start ? The staff are without exception - Fabulous ! The food is 5 star all the way as at each meal you always get options; is always the freshest imaginable; always served on linen table cloths; is changed after each person is finished dining and includes the nicest wait staff possible. Add to this, you can dine on your schedule ( with -in certain hours ) and choose to sit with new friends each meal OR sit at the same table with the same friends. Your choice. What could be better ? Barrett and Joyce

January 2023

Google

Mariam

I highly recommend the Roxborough for anyone considering retirement options for themselves or their loved ones. Dianne at the front desk is so friendly and always ready to help. Carrie, their Health & Wellness Manager goes above and beyond to coordinate services and reassess care plans as needs evolve. The building itself is well-maintained, cozy and chic. They offer a wide range of activities and events to keep residents actively engaged in the community. Safety features across the building provide peace of mind, allowing residents to live as independently as possible. My favourite feature was their large beautiful terrace. It has lots of space to walk around and raised garden beds for those who aren't ready to give up their backyards just yet. Ask Melanie and Krista for a tour and see for yourself 🙂

January 2023

Linda Perkins

The Roxborough Retirement Residence has been life changing in the most positive of ways. First contact was with Krista, who was incredibly engaged in welcoming, inquiring about wants and needs and informing about options. The attentiveness to details created an environment for living above and beyond expectation. Move-in, on September 1, 2022, was easy and feeling at home occurred immediately. The staff’s professionalism and congeniality, from back offices to the front desk, the dining room or activity organizers has been engaging in the nicest manner. It makes for a friendly atmosphere among the residents, which is such a bonus for newcomers. There is so much encouragement and appreciation of each person’s value in this community. With many opportunities to socialize and be mutually supportive, the camaraderie has been rejuvenating. The airy, windowed common areas are well appointed and maintained, and the suite, with plenty of closet space, kitchenette, and sitting room, is comfortable, cozy and kept sparkling by the cleaning staff. The health care providers are diligent and pandemic preparedness is taken seriously, which elicits confidence in day-to-day living. Varied, consistently delicious and healthy meals ensure optimum enjoyment and nutrition. Being at the Roxbourough has provided a new lease on life.

December 2022

Google

Arthur

When we were searching for a retirement residence for Willy, my mother-in-law, The Roxborough wasn't even on our radar. But by chance we took a tour of this Newmarket residence, right across the street from Southlake Hospital, and were immediately impressed by its cozy atmosphere, the warmth and kindness of its staff, and most importantly, the smiles we saw among many of The Roxborough's residents. This was an encouraging sign. Since then, after moving Willy into a suite facing a beautiful courtyard, we've been incredibly heartened by the care Willy has received in her new home. As a 97 year old, recently widowed lady who had been a social butterfly throughout her life, Willy has found a new community supported by caring professionals who seem to have made it their mission to bring comfort and security to its residents in their golden years. Thank you, Melanie, Carrie, and all the staff at The Rox!

November 2022

Google

Suzanne Glover

During a very difficult time , all of the staff at Roxborough - especially Krista, made the transition so much easier. They went above and beyond to ensure an easy move. Since arrival, They are always there to help and offer assistance. All while having the most welcoming and pleasant manner. Couldn't have made a better choice for my mom.

August 2022

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Natalie Plato

December 2021

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Virginia Baldacchino-Chiang

February 2021

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Alison Laye

I have been lucky enough to call The Roxborough Retirement Residence my place of work since it opened in 2010. It has a warm and welcoming environment that makes it feel like home and makes it a pleasure to come into every day. Its easy to say that the staff and residents have all become like family over the past 10 years. Our employees have a passion for seniors and our residents, which is clear when you see the daily interactions and the thought and kindness that is put into their requests. Although the Covid-19 pandemic has been difficult for everyone in many ways, Im proud to say that I work for a company that continually puts their residents and staffs well being first.

February 2021

Google

Cathy White

Our mother has thoroughly enjoyed herself from the moment that she moved into the Roxborough. She felt at home very quickly thanks to the staff and the surroundings. The staff are very friendly, outgoing and are very obliging in helping out the residents with their needs. They seem to enjoy being part of all the special occasions and events that are planned by dressing up in creative costumes for these occasions. It truly brings a smile to the residents faces. The decor in the common gathering ares is warm and inviting. The outdoor gardens are beautiful with flowers and well taken care of with some of the residents pitching in to help occasionally. The food is very delicious she says and there is a great variety to choose from. The kitchen staff and servers are great about the dietary needs and allergies of the residents and will do special requests if needed for the residents. Mom has enjoyed lots of the activities that the Roxborough had to offer before the pandemic and can hardly wait for them to start up again. There is everything from exercise classes, games, crafts puzzles, cooking, baking, movies and gardening to participate in. She enjoys the guest performances and the movies that are shown. Our mother has made many new friends who are residents at the Roxborough and we are very glad about that. During the pandemic, the Roxborough has kept everyone informed about their protocols and procedures through emails to the families and give the residents written updates to keep them safe. They have done a fabulous job in that regard and we thank you for your great efforts! During the pandemic, they have continued to work with residents and have provided various activities for them to partake if they wish in their rooms as well as special ‘goodies brought to their rooms that they can enjoy despite being in lock down It is wonderful to know that our mother is in a caring and safe environment thanks to the amazing staff.

May 2017

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Barb Jones

This is a wonderful place with an excellent staff who make everyone feel like family. The building is very well kept and clean. There are events happening everyday so that if you want to find something to do, you most likely will find an activity to interest you. My parents have been at the Roxborough for over 2 years and have a lovely suite that they thoroughly enjoy. I am thrilled that we were able to find a place like this in Newmarket.

April 2017

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Dave Wood

4 stars