The Roxborough Retirement Residence

July 2026

Google

Newfie Sisters Staging & Downsizing Inc.

As a professional downsizer I think I know alot about retirement homes, and I can say Roxborough is one of my favorites. It is classy, you get a warm welcome the moment you walk in. The suites can be smaller to very large. The entire staff is welcoming, and also have warm smiles. Very little turnover in staff, so you can see they love their jobs. It's a place where everyone knows your name, and special occasions are over the top. I would not hesitate to sent my parents here, and that is the biggest compliment I can offer!

March 2026

Google

Jodi Kirkup

My mom stayed at The Roxborough through the respite care program for a few months, and I truly cannot say enough good things about her experience. The food was delicious, and the nurses and PSWs treated her as though she was family. She received excellent support with her medications and daily care, and every staff member we encountered was welcoming, kind, and always willing to help. The residents were also delightful and fun to be around, which made the atmosphere feel warm and positive. I especially want to thank Melanie. From the very first phone call to our final move-out date, she went above and beyond for our family. When a loved one suddenly needs respite care, finding the right place can feel incredibly overwhelming. Melanie made the entire process easier and supported us every step of the way. We feel truly blessed to have found The Roxborough and to have been able to work with Melanie. Thank you to the entire team for the compassion and care you showed not just to my mom, but to our entire family.

February 2026

Google

Bob Smith

This is a really nice home convinently located near the hospital and major mall. Door is always fresh and homemade. Staff is amazing

August 2025

Google

Ron Gerston

My wife Angela and I moved into the Roxborough in Dec 2023. We are an active couple and weren’t sure if this was right for us. However, the staff and residents welcomed us warmly and we have made a lot of friends here. Activities are many and far reaching, something for everyone. Some activities include social events, special outings, live entertainment, movies and of course bingoall keep you as busy as you like or not. We have travelled extensively and have eaten in some outstanding venues, but I have to say the food at the Roxborough rivals any of them. The meals are exceptional, ingredients are fresh, (many herbs are grown in our own garden) everything is well prepared, tasty and varied. The facility itself is so comfortable and well maintained and boasts a peaceful and beautiful courtyard, and underground parking is a wonderful addition especially in the winter. Everyone from the wait staff in the restaurant, maintenance to housekeeping to life enrichmentthe staff are marvellous. We recommend the Roxborough highly!

June 2025

Google

Pauline Doughty

January 2024

Google

Rqassar

Very nice nursing management and staff.

July 2023

Google

M Roberts

I was very fortunate to have such a positive experience during my rehab at The Roxborough in April of this year. It is spear headed by Melanie. Melanie was in contact with me from setting the initial meeting to explain what was offered and allowed me to put my possessions in early to accommodate my surgery schedule. The staff on a whole were also very polite as was my case with the night attendants. Bringing more ice at night and adding a couple of cookies to tide me over. I would highly recommend The Roxborough for anyone's recuperation. Marion

February 2023

Google

Barrett Greenhow

My wife Joyce and I moved into the Roxy in August and couldn't be more satisfied. Where does one start ? The staff are without exception - Fabulous ! The food is 5 star all the way as at each meal you always get options; is always the freshest imaginable; always served on linen table cloths; is changed after each person is finished dining and includes the nicest wait staff possible. Add to this, you can dine on your schedule ( with -in certain hours ) and choose to sit with new friends each meal OR sit at the same table with the same friends. Your choice. What could be better ? Barrett and Joyce

January 2023

Linda Perkins

The Roxborough Retirement Residence has been life changing in the most positive of ways. First contact was with Krista, who was incredibly engaged in welcoming, inquiring about wants and needs and informing about options. The attentiveness to details created an environment for living above and beyond expectation. Move-in, on September 1, 2022, was easy and feeling at home occurred immediately. The staff’s professionalism and congeniality, from back offices to the front desk, the dining room or activity organizers has been engaging in the nicest manner. It makes for a friendly atmosphere among the residents, which is such a bonus for newcomers. There is so much encouragement and appreciation of each person’s value in this community. With many opportunities to socialize and be mutually supportive, the camaraderie has been rejuvenating. The airy, windowed common areas are well appointed and maintained, and the suite, with plenty of closet space, kitchenette, and sitting room, is comfortable, cozy and kept sparkling by the cleaning staff. The health care providers are diligent and pandemic preparedness is taken seriously, which elicits confidence in day-to-day living. Varied, consistently delicious and healthy meals ensure optimum enjoyment and nutrition. Being at the Roxbourough has provided a new lease on life.

December 2022

Google

Arthur

When we were searching for a retirement residence for Willy, my mother-in-law, The Roxborough wasn't even on our radar. But by chance we took a tour of this Newmarket residence, right across the street from Southlake Hospital, and were immediately impressed by its cozy atmosphere, the warmth and kindness of its staff, and most importantly, the smiles we saw among many of The Roxborough's residents. This was an encouraging sign. Since then, after moving Willy into a suite facing a beautiful courtyard, we've been incredibly heartened by the care Willy has received in her new home. As a 97 year old, recently widowed lady who had been a social butterfly throughout her life, Willy has found a new community supported by caring professionals who seem to have made it their mission to bring comfort and security to its residents in their golden years. Thank you, Melanie, Carrie, and all the staff at The Rox!

November 2022

Google

Suzanne Glover

During a very difficult time , all of the staff at Roxborough - especially Krista, made the transition so much easier. They went above and beyond to ensure an easy move. Since arrival, They are always there to help and offer assistance. All while having the most welcoming and pleasant manner. Couldn't have made a better choice for my mom.

July 2022

Google

Natalie Plato

May 2022

Google

Virginia Baldacchino-Chiang

September 2021

Google

Cheryl Teasdale

I just can't say enough about how great the Roxborough Retirement Residence truly is. My Dad, who is 96, has called the Roxborough home for 10 years and there is no other place that I could envisage that could ever be better. The staff are amazing - management, office staff, maintenance, housekeeping, dining staff - all are so friendly and hard working, all with fantastic memories, it seems, as they not only know all the residents by name but also the visitors! Nothing is ever too much trouble for them. The building itself is immaculately maintained, has the most beautiful courtyard with gorgeous gardens and walkways, utilizes geothermal to help our planet, and even has underground parking, not only for the residents but for visitors as well. During Covid the measures the Roxborough put in place were exemplary, keeping residents and staff safe and secure. Knowing that there is no where safer for my Dad is such a relief. The Roxborough also excels at keeping their residents entertained. There is a full roster of activities including outings to venues off site. The staff go out of their way to make sure all participants have great fun. They also bring in outside entertainers, even during Covid when the performances were allowed to be held out in the courtyard! Would I recommend the Roxborough - absolutely!!

May 2021

Google

Anne Page

The Roxborough has been home to my parents for the past 10 years. Never has it been clearer to me the care and attention they receive from everyone at the Roxborough than over the past pandemic year. The residence's extensive and careful measures have kept my parents safe and well. All the while, the staff and management have consistently taken extra steps to ensure my parents' daily needs are met. Under normal circumstances, not only has the Roxborough felt like home to them, but also to me, my brothers and our families. We have always been welcomed and accommodated. I feel strongly that residing at the Roxborough has added quality years to my parents' life and provided them the security, comfort and luxury they deserve.

April 2021

Google

Nancy Black

I want to thank the management and staff at the Roxborough for making my mother feel like she is part of a larger family. The fun costume parties and other planned events are reflective of the energy and positivity that each and every staff member from dining room to management put forth. The Roxborough has been second to none in maintaining the safety of it's residents during Covid, it has given us great peace of mind that our mother is happy and safe!

April 2021

Google

Judy Smith

Just over 9 years ago the Roxborough joined our family when my in laws moved in. The staff helped them celebrate their 60 wedding anniversary, walked with mum along the journey of both her husband and son passing on and helped her celebrate the birth of a great grandson. The staff are truly members of the family. From their friendly smiles when we walk in, to asking how she enjoyed her Sunday dinners out. I can't say enough on how they have kept her safe during Covid and informed as to the reasons behind all safety precautions. They truly care. There is no where else she wants to be or we want her to be. Thank you

February 2021

Google

Cathy White

Our mother has thoroughly enjoyed herself from the moment that she moved into the Roxborough. She felt at home very quickly thanks to the staff and the surroundings. The staff are very friendly, outgoing and are very obliging in helping out the residents with their needs. They seem to enjoy being part of all the special occasions and events that are planned by dressing up in creative costumes for these occasions. It truly brings a smile to the resident’s faces. The decor in the common gathering ares is warm and inviting. The outdoor gardens are beautiful with flowers and well taken care of with some of the residents pitching in to help occasionally. The food is very delicious she says and there is a great variety to choose from. The kitchen staff and servers are great about the dietary needs and allergies of the residents and will do special requests if needed for the residents. Mom has enjoyed lots of the activities that the Roxborough had to offer before the pandemic and can hardly wait for them to start up again. There is everything from exercise classes, games, crafts puzzles, cooking/baking, movies and gardening to participate in. She enjoys the guest performances and the movies that are shown. Our mother has made many new friends who are residents at the Roxborough and we are very glad about that. During the pandemic, the Roxborough has kept everyone informed about their protocols and procedures through emails to the families and give the residents written updates to keep them safe. They have done a fabulous job in that regard and we thank you for your great efforts! During the pandemic, they have continued to work with residents and have provided various activities for them to partake if they wish in their rooms as well as special goodies’ brought to their rooms that they can enjoy despite being in lock down It is wonderful to know that our mother is in a caring and safe environment thanks to the amazing staff.

January 2021

Google

Sylvia Perkins

My dad was one of the first residents to move into The Roxborough Retirement Residence. And since that day over 11 years ago, he has been very happy, and that makes me, his daughter, thrilled! When your elderly parent moves from their home into a different, new environment, you want the transition to be as stress free as possible for them. And I can guarantee that the wonderful and kind staff at the Roxborough did just that! My dad began to feel at home very quickly because of the genuine care that he felt from the staff. And that care has never diminished, but only grown over the years! My dad has a wide variety of activities to choose from each and every day. Depending on what your loved one enjoys, they are sure to find something to keep them active and involved, from games, puzzles, crafts, movies, exercise and gardening, just to name just a few. Also, guest performers are invited to provide wonderful entertainment for all to enjoy! Prior to the pandemic, my now 99 year young’ dad was rarely ever in his room! And we all know how important social interactions are, especially for seniors, to keep their minds and bodies healthy. My dad also enjoys the variety of tasty meals offered. The kitchen staff make every effort to accommodate their residents, knowing their likes and dislikes, and of course any allergies. We as a family have thoroughly enjoyed many delicious monthly Sunday brunches over the years! And we look forward to them again, hopefully in the not too distant future! With regard to safety, especially since the Covid-19 pandemic, The Roxborough is second to none. The staff have done, and continue to do, everything possible to keep their residents safe. And they have certainly succeeded in doing that. Family members have regularly been kept informed, which is greatly appreciated. I am so thankful knowing that my dad is in such a safe and caring environment! Whenever I enter The Roxborough, I am always greeted with a warm and welcoming smile. So many staff members have worked there for years, and as my dad says, They truly feel like family and treat me like family! What more could anyone ask for!

January 2021

Google

Brenda Larmour

Wonderful atmosphere and fantastic staff that really make you feel at home

November 2020

Google

Jamie Evans

The staff are amazing and just like family. With the pandemic everyone that works here and takes care of the residents go above and beyond. They all are wonderful, I do not worry about my mother because she is so cared for and is in good hands here. On her birthday all the managers went up and sang Happy Birthday to her and did a little jig, my mother loved it. The food is excellent. I can't say enough about how much we love that our mother is living at the Roxborough.

August 2020

Google

Robert Marchessault

Mom loves it at this excellent retirement home. At 91 she and her little dog, Mia, feel safe and secure. The staff are caring and attentive. The services are excellent, the food is so good she's gained weight. The environment is well maintained and she is close to all kinds of support and medical services. Her children are happy to know she is in good hands.

July 2020

Google

Debbie Fitzsimmons

We moved my mom into the Roxborough at the start of Covid 19 She’s been there 5 months now I can’t say enough about everything they have done for her Kind, compassionate, caring are just a few words that come to mind She’s thriving, moving more, happier and healthier She loves it Thank you so much !!!

May 2020

Google

Samantha W

After the heartbreaking announcement regarding long term care homes, I have to take a minute to thank The Roxborough Retirement Residence. It's not a full care home but it's a home full of seniors nonetheless - It's where my grandparents live. Throughout this entire pandemic, the staff and management have been nothing short of amazing. They keep both the residents and their families in the loop about everything. They treat our family like it's theirs. We received word the other day that, after testing every resident and staff member at The Roxborough, not a single person affiliated with the home has tested positive for CoViD-19. None. Nada. Zero. This result speaks to nothing other than the exceptional level of care and dedication provided by the staff. This has been a scary time for anyone who has elderly relatives, whether in a home of some sort or who still lives independently. The Roxborough staff have made it incredibly easy to continue with our day to day lives and not have an ounce of worry about our loved ones. We've thanked the staff a few times now but a few times will never be enough. So, THANK YOU

October 2019

Google

Lois Brown

I thoroughly enjoyed meeting the residents at the Roxborough today and speaking to them about their concerns and our plans, as a new Conservative government. Thank you for hosting me.

May 2019

Google

Denise Saunders

My Dad has lived at The Roxborough for around 4 years and this review is long overdue! He loves it there and has nothing but great things to say about the staff. Everyone is extremely friendly and he prides himself on knowing the names of most of the staff, especially the servers in the dining room who are wonderful with all of the residents. He looks forward to having lunch and dinner with his friends each day. It's a wonderful community in a great location, being right next door to Southlake Hospital!

March 2017

Google

Attiya Shiraz

April 2014

Google

Bryan Flint