The Retreat at Oxbow North

5224 Old Adobe Trail NW, Albuquerque, NM 87120

1 / 5.0 1 Review

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(800) 755-1458

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(505) 270-0801

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About The Retreat at Oxbow North

The Retreat at Oxbow North is the ideal choice for any senior looking for comfortable senior living. Our seniors love all the Albuquerque entertainment and activities conveniently located nearby. Medical centers, pharmacies, and doctors and pharmacies are also close.

Our community fosters an environment that embraces our residents and their families with an atmosphere of belonging. We value the caregivers involvement in the lives of our residents. Our staff is available to families for support and answer any questions they may have. We provide a friendly home with a variety of options for suites so every resident can express themselves and make it home.

The Retreat at Oxbow North Residential Care Home

Our approach at The Retreat at Oxbow North for residential care home services is to address the health, social, and mental needs of each individual's unique demands.

Every unit has its own climate control, bathroom, as well as spacious closets that are great for storage. All residents have access to landscaped grounds and common areas. We are incredibly proud of our Albuquerque staff members. The employees here are 100% committed to the care and well-being of our residents. The Retreat at Oxbow North meal plans that are prepared with fresh ingredients daily from specially designed menus. We also offer snacks between meal times. Private dining, family style, cookouts, picnics are all available for every style of meal that could be desired. We can accommodate for nearly every type of diet.

The Retreat at Oxbow North Amenities & Services

We offer seniors the latest amenities in comfort that they would enjoy in the comfort of their own homes. Several amenities are available for all residents. The staff here are fully trained, friendly and accessible. They will help your residents enjoy their stay with us.

We do our best to make sure each resident is able to sustain a healthy, fulfilling life during their stay. In order to do this, our facility has Diverse services to keep them active. After all, one of the keys to staying independent is staying active.

Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.

Ready to see what we can offer? Call (800) 755-1458 to speak to a friendly advisor.

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The Retreat at Oxbow North Location

The Retreat at Oxbow North

5224 Old Adobe Trail NW, Albuquerque, NM 87120

Pricing & Availability

(800) 755-1458

Available Living Options

  • Residential Care Home

The Retreat at Oxbow North – Reviews

1 / 5.0 1 Review

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July 2022

Debbie, Gary & Terri

Our experience at The Retreat at Oxbow (2012 – 2022): We placed our parents at Oxbow on Albuquerque’s westside following a stroke that left our mother hemiplegic. My father was only on the cusp of needing any assistance whatsoever, but he was determined to live with his wife of 63 years. She died in 2017, and by that time our father needed care. He remained mobile with the aid of a walker, but he suffered from dementia and his eyesight and hearing were very compromised. The owners at Oxbow were eager to market their facility in 2013 promising organic meals, happy residents, oven fresh cookies, and a bright and cheery environment. Oxbow was a new venture at that time. The owners lived nearby. 1. The first few years our parents were there were okay, but Oxbow never provided boutique services as advertised and promised. a. There was never an on-site barbershop. b. The owners were eager to have us worry about holiday meals despite advertising otherwise—that Oxbow would be suited for seniors without local family support. c. Transportation and simple errands were most often placed on the families to coordinate. d. The beautiful patio outdoors was converted into a fourth bedroom, leaving very little space outdoors for residents to enjoy and changing staff responsibilities. e. Only one long-time employee truly baked and cooked meals. She was great and essential. 2. Things changed drastically when the owners elected to open a second residential facility consisting of 8 beds in downtown Albuquerque, Sugar Hollow. That second venture changed the owners’ presence and concern significantly. a. The outdoor furniture was seldom cleaned unless requested by visiting families. b. The planters were empty of flowers. c. The kitchen was frequently dirty on weekends. d. Dog poop was left too long in the back yard. e. Our father was served frozen food from Costco on weekends, including high sodium foods such as hot dogs and pot pies. f. Our parents’ photos were posted on social media without our permission and remain posted despite requests to remove the photos. g. The private bathroom was frequently dirty on weekends; soiled underwear was left by the commode. 3. The care became progressively worse through the years, but we found our father by then was trapped by a combination of his long residence, coupled with his deepening dementia. Moving him was an impossibility. a. Our father’s wallet was stolen. It was found weeks later buried between the mattresses of his bed with cash missing. No formal investigation was conducted. The owners had minimized the stolen wallet and said that it “went missing.” b. Our father’s cell phone was stolen from his room. c. Minimal assistance was provided on weekends. d. We were forced to hire a contract nurse to be with our father on weekends because he feared one of the Oxbow caregivers. The owners refused our request to have that employee removed from our father’s care to their other facility. e. We witnessed the weekend caregiver on FaceTime many times, and without a face mask in the middle of the pandemic. f. We enlisted the help of a social worker. g. The owners told us not to report hospice-related concerns to our father’s hospice Doctor. h. During the last weeks of our father’s life, we weren’t greeted by any of the staff when we visited on weekends. i. Approximately six weeks before our father died, the owners suggested that we should find a new residence for him. j. Only two hours after our father died, one of the owners called to tell us she was “securing” the belongings and that we needed to clear out the room “in the next few days.” This was a passive aggressive way of saying to clear the room immediately in order that they could find another resident to pay over $13,000 per month. We never received a sympathy card or message extending condolences. We are grateful to the one long-term employee who provided exemplary care; however, we deeply regret our decision to place our parents at The Retreat at Oxbow. The Gordon Family

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Community Details

The Retreat at Oxbow North Amenities and Services

Amenities

  • Several amenities

Services

  • Diverse services

Do you have questions? Speak to a local senior living advisor for free.

(800) 755-1458

The Retreat at Oxbow North Housing and Staff

Living Types Available

Staff

  • Trained Staff

Not sure what senior living is right for you or your loved ones? Call us today!

(800) 755-1458

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