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About Heritage Woods of Gurnee
Welcome to Heritage Woods of Gurnee! We offer the best package of care, services, and amenities for seniors looking for a higher quality of life. Situated nicely in the city of Gurnee, Illinois. Our residents enjoy dining out, local parks, and other activities. There is never a shortage of options for seniors looking for something to do.
We help our senior residents not only with their daily routines, but to thrive physically, mentally, and socially within our community. We design care plans that meet the individual needs for each resident. We also have trained medical staffing available when needed. Our community offers a full activities and social calendar that helps seniors thrive not just in body and mind, but also socially.
Heritage Woods of Gurnee Senior Living & Care
Assisted Living
Heritage Woods of Gurnee Assisted Living empowers Gurnee seniors to live independently while receiving help with daily activities. Experienced professionals offer continual support, while residents enjoy diverse amenities and social opportunities. You and your family benefit from the peace of mind and support provided by Heritage Woods of Gurnee Assisted Living.
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(800) 755-1458Heritage Woods of Gurnee Amenities & Services
Residents have access to Indoor Common Areas, Activities Onsite, Devotional Services Onsite, Meals Provided, Outdoor Common Areas, Activities Offsite, Beautician Onsite, Devotional Services Offsite and other facility comforts so seniors feel right at home. Our fully-trained staff is always friendly and available to help seniors feel right at home.
Our trained staff helps our residents enjoy benefits that our facility offers, like Aging in Place, Wheelchair Accessible Showers, Complimentary Transportation, Resident Parking Available and other perks. As seniors age, they still want to feel independent and maintain a healthy lifestyle, and we help them do that.
Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.
Is our community right for you? Call (800) 755-1458 to schedule a private tour.
Heritage Woods of Gurnee Location
Heritage Woods of Gurnee
3775 Grand Ave, Gurnee, IL 60031
Pricing & Availability
(800) 755-1458Available Living Options
- Assisted Living
Reviews Heritage Woods of Gurnee
July 2024
Very warm and inviting atmospher. The decor is a little outdated but we hear there is a remodel coming this year. My mom was afraid at first but is so happy now and the staff know her likes and dislikes and are beyond caring. Best decision we could have made.
June 2024
Staff is very helpful. It's calm and quiet and food is good.
June 2024
I've lived here for over 2 years and have found most of what I was told when given the initial tour has been quite different. I was shown the right side of the hallway which was nice and clean and smelled good, once I moved in I had access to the entire facility I then walked through the rest and found the hallways dirty and smelling like old cigarettes and stale food. Now as for Management, you have an Executive Director who admitted in a public meeting that she was given the title but she hadn't Earned it, which became obvious she says to residents if you don't like something how about I give you a 30 notice to vacate the and see how you like that . A few of the departments are like a comedy show no sense or reason, the food department is nothing like what one would expect even in a truck stop, the food itself is just wrong and the cleanliness is terrible. The wait staff changes on a regular basis for all different reasons. Everything mentioned above leads back to my comments about the Executive Director. Maybe Garnet should take a hard look into what's really going on here. Now let's see if I get a 30 day notice after she reads this review, I guess you will know in my next review.
May 2024
Happy here lots to do and enjoy the people and staff.
February 2024
My mother loves her home here. Management and Nursing staff are expeditious with responses to any questions I have. Great friendly people!
January 2024
Heritage Woods (HW) is situated in a wonderfully convenient location that makes it appealing, and the apartment units themselves are charming (spacious enough and well maintained) but the experience itself for my loved one and our family was a frustrating one. A funny thing happened on move in day–another group was moving their loved one out. A gentleman with this group sighed and sourly stated to us as they exited the place, "good luck!" while shaking his head. Deductive reasoning indicated this family may not have had a happy time with this facility. This review is being written in fall of 2023 -- after not even one full calendar year of residency. The issues: High turnover of office staff and leadership (finance manager, intake coordinator, etc.) which brings us to the next couple bullet points. Constant billing issues – The monthly assessments were all over the place and inconsistent during the residency. Addition of hidden costs like PT that was not consented for. Failing efforts to tighten communications. The person who on-boarded our family indicated that HW will coordinate travel to doctor's appointments. This turned out to be incomplete information. The on-boarding staff shared that diabetes health management is provided. This of course also turned out to be non factual. My loved one experienced a fall bad enough that resulted in an ambulance ride and hospitalization. Yes, falls can happen anywhere however no staff member from HW alerted the family. While there are some lovely staff members at HW who are more than helpful, capable professionals, there are others who are clearly indifferent to resident needs. The day shift admins do nothing but dodge accountability and make excuses for the dwindling care or what care is supposedly offered. One "director" in particular had stricken so much fear into my loved one, this person was actively avoided. During Facetime calls with my relative, some CNAs will come in and immediately start yelling. I would have to promptly chime in loudly that I am on the phone and can hear the staff member speaking recklessly. The seniors who aren't quite great at toileting are allowed to fester in their neglect. Just walk the halls and you will experience this as a guest. In passing and speaking with other residents, many are vocal about the declining services at HW. I witnessed a resident alerting nursing staff who were holed up in their office about the lack of attendants during dining hours – a gross dereliction of duty given these seniors/elderly/sick residents should be supervised due to choking risk. I'm sure Gardant corporate or their social media monitor will issue a boilerplate, "we are sorry you had this experience" reply. You can save it. I wrote corporate months ago with my concerns and was categorically ignored. Train your staff on empathy, improve communications, remove "assisted" from your marketing and website, and conduct leadership/staff development to increase retention.
February 2023
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September 2022
Heritage Woods of Gurnee is a warm and welcoming facility that is always pleasant to visit. The staff are always friendly and eager to assist. The atmosphere is inviting and filled with warmth and smiling, content residents and staff.
July 2022
My mom moved in about 2 months ago and she loves her apartment and the care she is getting. My mom is retired from the medical field and feels that the staff there does a good job.
January 2022
March 2021
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July 2020
Very nice place, assisted living facility. Lovely CNAs, clean.
December 2019
September 2019
My mother is very happy living at Heritage Woods
September 2019
Clean facility where the leadership team cares about the residents.
May 2019
March 2019
I highly recommend the Heritage Woods Gurnee location for retirement. I have a elderly Grandmother who needs special care. She's extremely happy and she loves it there. I visit all the time and all the staff are very nice and welcoming. All the CNA's are very friendly and professional she tells me but one imparticular is Stacey Ramey. I give this place a 5 star rating because I know my Grandmother is safe, being well taken care of and happy.
November 2018
This Community is well kept and the residents are able to make it very home like. This would be a great place to tour for long term residency as most communites like this one, cost far more to live in. After seeing many communities/Skilled care Nursing Homes in this area, Heritage Woods Gurnee is ranked one of the nicest to be.
November 2018
I've worked for this community for several months, and it is the best work environment I've ever experienced. I'm proud of the care that is provided to the residents and the high standards set by the Administrator, and the food is excellent!
November 2018
I work there it's a Good place for retirement
November 2018
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February 2018
Clean
November 2017
So far so good. Little issues arise and appear to be taken care of promptly. As long as our Mommy is healthy, happy and taken care of as we would...that is what matters !
November 2017
Due to my mother's declining health we needed to move her from home to assisted living. We looked at several facilities and decided Heritage Woods provided the services and environment best suited for my mother's needs. My mother was there for two years, before she past. The staff that had daily direct contact with my mother were wonderful. My mother said on many occasions how well the staff looked after her and took care of her. My mother felt safe there and made many friends. The CNA staff were caring and attentive to my mother's needs. One CNA (Shirley) in particular was especially kind and loving towards my mother. She was like one of the family watching over my mother. Thank Heritage Woods for the care you provided my mother.
November 2017
My mother moved in there back in May, and is adapting very well. She loves movie nights there and flower arrangement day. Staff is very friendly and helpful.
October 2017
My loved one has been at Heritage Woods for almost a year now and I can not express my gratitude and satisfaction enough to the staff. I visit twice a week at different times during the day and have never been disappointed when I walk in. Always greeted with kindness, the place is always clean and the people living there all seem so happy. Out of all the places my family and I visited before making the decision that we did, I truly believe we picked the right place.
August 2017
My mother moved in there back in May, and is adapting very well. She loves movie nights there and flower arrangement day. Staff is very friendly and helpful.
May 2017
My experience with HW has been outstanding. I found the staff to be caring and compassionate. The facilities are well maintained. My relative has improved noticeably since her arrival. Our family feels we have made a very good choice on their behalf.
August 2016
Heritage Woods of Gurnee has warm loving staff and great activities for their residents...not to forget to mention that the food tastes delicious!
June 2016
January 2016
April 2014
We love Brookdale. Everyone who works there is great, they take good care of Mother and are super sweet and helpful to us. I highly recommend them.
April 2014
Soooooo fun for the residents and staff alike!!! Check out all the fun together for supportive living week!
December 2013
December 2013
December 2013
Thank you for inviting me to your Christmas craft Show. Tammy you are awesome ;))
December 2013
Top notch service, one on one care, lots of activities to keep you occupied, good food, caring staff, this is my home and I am proud to call it home!
December 2013
My daughter Jasmine Croft works there... Its a beautiful facility. Warm and comfy.
November 2013
Rate and Review Heritage Woods of Gurnee
Community Details
Heritage Woods of Gurnee Amenities and Services
Amenities
- Indoor Common Areas
- Activities Onsite
- Devotional Services Onsite
- Meals Provided
- Outdoor Common Areas
- Activities Offsite
- Beautician Onsite
- Devotional Services Offsite
Services
- Aging in Place
- Wheelchair Accessible Showers
- Complimentary Transportation
- Resident Parking Available
Do you have questions? Speak to a local senior living advisor for free.
(800) 755-1458
Heritage Woods of Gurnee Housing and Staff
Living Types Available
Staff
- Visiting Speech Therapist
- Visiting Nurse
- Visiting Occupational Therapist
- 24-Hour Awake Staff
- Visiting Podiatrist
- Nurses on Staff
- Visiting Physical Therapist
Not sure what senior living is right for you or your loved ones? Call us today!
(800) 755-1458
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Assisted Living Center is not affiliated with Heritage Woods of Gurnee and does not guarantee the completeness or accuracy of pricing, photos, living or care available, services or amenities. All phone calls and form submissions are handled by our trusted partner A Place for Mom.
Families and their loved ones are encouraged to do the following before deciding on a community.
- Schedule a tour and visit the physical location to make sure community description is accurate.
- Confirm with community manager that living and services required for you or your loved one's unique needs and budget are met.
- Check with state government websites for additional licensing and information.
If there is any information that is inaccurate or needs to be updated, please contact Assisted Living Center.
Assisted Living Center uses the term "assisted living" or "personal care" to inform users that a community provides assistance with some Activities of Daily Living (ADL's). It may not meet your state's legal definition required for that level of care.