Family Extended Care of Sebring

January 2026

Dawn Dupuis

One Star – Severe Neglect and Lack of Accountability My uncle entered this assisted living facility three years ago with early dementia. At that time, he was a happy, easy-going man. What followed over the next three years was a steady and heartbreaking decline that we firmly believe was caused by neglect, poor management, and a complete lack of compassion. Employee turnover was constant, including higher-level administrative staff. The facility was consistently filthy. On one visit, I became physically ill after seeing how dirty my uncle’s bedding was. His room and bathroom were also visibly unclean and poorly maintained. On one occasion, a staff member referred to my uncle as “nasty” in front of my sister. When confronted, other employees attempted to excuse the comment by saying the worker “didn’t know English,” rather than addressing the disrespect shown to a vulnerable resident. There were repeated failures in communication and medical care. When my mother called to speak with my uncle one day, we were told he couldn’t come to the phone because he had fallen and was in bed. No one had called an ambulance. Only after my mother insisted did they do so. At the hospital, doctors confirmed his femur was broken and stated that the injury did not align with a simple fall. My uncle later developed skin cancer. The facility repeatedly mishandled his transportation to treatments, causing him to miss appointments until the cancer eventually became untreatable. They also lost his expensive dentures, leaving him unable to eat properly—one of the last simple pleasures he had left. Calls to nursing staff routinely went unanswered. We were often left in the dark about his condition. Most disturbingly, we recently learned that he had another fall and was sent to the hospital for stitches, and no family member was notified—despite both my mother and I calling the facility that same day. That night, at approximately 2:30 a.m., he was found unresponsive. Staff claimed they perform checks every two hours, yet no one can explain how or why he was “checked” at that hour while supposedly asleep, only to be found unresponsive. He was hospitalized and never regained consciousness. When I called the facility to inform them of his passing, the employee I spoke with offered no condolences, no acknowledgment—nothing. At no point did we feel that anyone truly cared about my uncle. Even a former employee told us directly that many staff members “don’t care and shouldn’t be working there.” My elderly father was responsible for overseeing my uncle’s care and trusted this facility to do their job. That trust was deeply misplaced. I would never recommend this facility to anyone who loves their family member and expects basic dignity, cleanliness, communication, and humane care.

September 2024

Google

Jill

I cannot say enough good things about Family Extended Care. The care, dedication and compassion shown to my mother during her stay, and especially during her final days is more than our family could have hoped for. The facility is bright and engaging. The Director & Head nurse were always present and accessible, addressing and resolving any concerns we had. The facility clearly takes pride in the name Family Extended Care, my mother was cared for like a cherished family member, with the utmost dignity and respect.

December 2023

Google

paulette castellan

my mom was told she was to be in a room to self did not happen is to be on a cardiac diet. was not mostly fried foods. aslo got covid 2 week there meds did not come for 4 days. also was woken up at 3 am for a 7 am med i been in nursing since 2002

June 2023

THISPLACE SUX

Half the staff fired this week,should have been arrested for elder abuse,

August 2022

Google

Robert Hubbard

Attractive setting. Staff was courteous, pleasant and helpful.

March 2021

Google

Carl Baldwin

Peaceful..great atmosphere and mature staff...couldnt imagine better

November 2020

Google

Barbara Thompson

My Mother in law has been a resident at Crown Pointe since June of 2014. She has dementia and is treated with respect and compassion by all the staff. I see the look on her face when the staff walks in and she lights up and smiles and giggles it puts me at ease leaving her with them. The facility itself is clean and welcoming. Family is always welcome, any concerns I have is always addressed. She was in 3 different facilities before Crown Pointe and if I had it to do over again she would be right where she is. Thank you CP for putting our family at ease when it comes to the care of our loved one.

August 2019

Google

Paul Goepferich

I have been at Crown Pointe for one year now and it is a wonderful place the staff here are so kind and helpful and the food and quality of care are top notch and I highly recommend it

February 2019

Google

Gary Kay

I have lived at Crown Point for a year so far. It is a pleasure to reside here. It has good food and the entire building is spotless at all times. The staff treat everybody with respect and aid them in anyway possible. During the week, there are always daily activities to participate in, if you wish. I have visited several other similar facilities, but Crown Point is my 4 star home.