Civita Care Center at West River

October 2024

Google

Debbie Deitz

The people there were great but my ex-husband who I am best friends and did not have good care at all. He got worse there coming from Yale, and when I walked in the room one day he looked like death. They did not even know enough to call us and say that they think that he should go to the hospital as it took me to tell them to do that. Had not eaten in one week or drank. Had a UTI infection, which they were giving him cranberry juice, thought he had pneumonia which he did not. He had been sick for 4 1/2 months he almost died and they knew this and did not do what they were supposed to do.

October 2024

Google

Edie Watts

My husband was at Civita for a month following surgery after having a Whipple surgery. All in all the care was okay; however, there is always room for improvement. Some of the staff would assure my husband that they would do certain tasks i.e. get his mattress replaced, which didn't happen until the day before discharge. The good thing is that the next person would have a good mattress. My husband was greeted daily by the owner and Anne, which made him feel very comfortable. The nurses and other staff, most times, were attentive to his needs. Thank you for caring for my husband!

July 2024

Google

Carly Anson

We had an amazing experience at Civita Care Center at West River! The clinical staff were caring and compassionate. I would definitely recommend using their service. You will be in good hands! Thank you so much team for the service and care you provided for our family!

December 2023

Google

Billie Jo Anderson

This facility is clean, compassionate and surprisingly more organized and proactive than our current healthcare staffing shortage would typically allow for. Originally I was concerned to learn that this is under new management in October and that when I went through prior reviews from 5 months before that some of the poor reviews left still seemed to still be relevant. I must say that within a day of me leaving a message with the facility, my call and concerns were all addressed immediately by the social worker and funneled through the appropriate departments and staff. Within a week complete corrective measures were put into place to accommodate the unique needs of my loved one. I would highly recommend this facility. Just be proactive as anyone should when your loved one requires care outside of home, communicate and give a little patience. They really are a special place.

November 2022

Google

Mike

My father has been at West River 3 times and I have been satisfied with the care at this facility. From the moment you walk into the facility you are greeted and are treated like family. The staff is always available to answerer and address any concerns I have. I recommend this facility to all my family and friends.

August 2019

Google

Rebecca Chesson

March 2019

Google

Brooke Carter

Staff was mostly excellent. Very attentive to each individuals needs and wants.

November 2018

Google

Kathy Kuchta

The reviews on this sight seem to me to be untrue. My Mother was in 5 facilities before coming there. As far as the food goes it's the best I have seen and my Mother enjoys the food. Fresh salads and healthy meals served in a lovely dining room or your room. If my mother is out they save her meal to make sure she has eaten. She has had falls but for this age group they are going to happen. I was informed immediately and if it involved her head at all in the slightest way she was taken to the hospital. I find the aides to be attentive and mostly friendly. It does seem that they are spread thin and work hard. It's a clean place no smell and you would be hard pressed to find a place this nice that takes Medicare.

October 2018

Google

I love to hate you

There's been a few issues , but most of my nurses and aides are great. I think Mr. Clearly (the administrator) is a good guy and oversees this home well. The office staff has been helpful and polite. The Recreation department really saves the day. 🙂 Rec.is a fun place where we socialize, share stories and play some games to keep us sharp. My social worker has been helping me transition out of here. I'm looking forward to that. I wish they would bring in some fresher healthier foods. A couple of the cooks are capable of some nice dishes.

July 2018

Google

Diane Prozeralik

One nurse and one aide were fabulous. Rest of the staff was sort of ok. PT was geared for geriatrics patients, not rehab. Staff focused roadblocks to my success, not overcoming my obstacles. Staff was overheard complaining about job when in hallway many times. One patient suffering from dimensia was often yelled at by aide to keep quiet. Communal shower room had PVC shower chairs covered with mold. Toilet in my room did not work and overflowed a lot When maintenance finally showed to look at toilet, area was not cleaned up from sewage overflow.

February 2018

Google

C (chilli0007)

December 2017

Google

SurelySatisfied

I have to say that I am very satisfied with the care my mother received at this facility. There were many caring, attentive medical professionals. My mom was on the first floor, and had two nurses in particular, Tatiana and Sherry. Attentive, kind, on top of her care....always in communication with me. The O/T (Susan) and P/T staff (Jay and David) were exceptional. The front desk receptionist, one in particular (an African-American woman), one was VERY pleasant. Always a cheerful greeting and best wishes for a pleasant evening on departure. Of course, it is a nursing home. The food may not be as wonderful as if it were a five-star restaurant, but the food was not horrible, either. There are lots of activities for patients to participate in. The facility is really nice and seems to be very clean. Some of the tvs need to be updated...they are old and outdated. But, there IS cable. There are issues that are common to where you are....lots of sick and elderly patients. Many cognitively impaired. My mom was here for over two weeks. At no time did I ever see anyone mistreated or neglected. The only doctor I ever encountered may have been a good doctor, but he had no bedside manner, at all. Not necessarily a complaint, just an observation. I am a social worker, so I may see things through my professional lens. But, I would definitely send my mom here again, if the need every arose. No one wants to be in a nursing home, I would imagine, but this may be as good as it gets.