Sunrise of Westlake Village

February 2023

Google

Stacy Ornstein

My mother has lives at Sunrise, and I must say my experience of having her live there and the care is nothing less than exemplary. I have such peace and comfort knowing my mom and is safe. They also offer lots of activities that help keep her active! The staff is also so wonderful and pleasant. I am so very grateful!

February 2023

Google

Royston Jennings

February 2023

Google

David Begun

My parents lived in Sunrise Assisted Living for over 4 years and were very happy with the facility and the staff. After my dad passed away last year my mom moved to the memory care unit and the caring and attentive staff has been incredible. Their skills and dedication is a primary reason my mom's quality of life is as good as it can be. It's reassuring knowing that she's getting the care she needs.

February 2023

Google

Cindy Liu

Sunrise WLV is one of my favorite facilities to go to as a home health therapist. The staff is always so friendly and welcoming, the facility itself is beautiful, clean and so well maintained. The residents that I give therapy to tell me how much they enjoy living there, from the activities, the food , and the staff. They have nothing but great things to say. I'm always happy when I get to go there.

March 2022

Google

Susan Diamant-Neigher

Ethel went into Sunrise of Westlake after a bad fall while visiting her two sons and family in California. She was 103 at the time. The level of care and love she received while recovering was excellent. After a few weeks, it became apparent that she belonged in this loving community. The activities presented and friendships that she was establishing was just what the Dr ordered On Thursday Jan 13th at 105 years old she took her final breath. A special shout out to Lindsey, Nella, Bobby, Ramone, Marco, Tara and Zach. I'm sure there are many others, but thank you one and all.

May 2021

Google

Richard Bort

Finding the right place for our 95 year-old independent-living uncle was no mean task, especially because he did not want to leave his home of 28 years. From the time we began exploring assisted living, in September 2020, we were impressed by Sunrise of Westlake Village. Lisa Holt, Sales Director, and her staff were very open, honest, and caring in helping us understand the facilitys rooms, costs, and services. They were very patient with me as the family pleaded with my uncle to move to a place where he could receive the assistance that he needed. It was only when he became too ill to care for himself properly that he finally agreed to move, but that was too late. Unfortunately, he passed away just days before his planned move to Sunrise, but we have nothing but good things to say about the facility and its management team. In addition to the sales team, Kevin Williams, Assisted Living Coordinator, was truly impressive when, amidst the movers on move-in day, he dropped by the room himself to welcome us and go over details as to who were my uncles designated caregivers, laundry arrangements, and other routine but important matters. He left nothing to chance, and we appreciated that. Also, the ladies at the Concierge Desk were so polite whenever we had a question. Sunrise of Westlake Village is a first-class assisted living operation and I highly recommend it.

November 2020

Google

Steve Alcorn

My mother-in-law was in Memory Care here. They also offer assisted living, which is very similar, but on a separate floor. The place seems more like a nice hotel than an elder care center, with beautiful grounds, winding paths, and even bunnies! This was the second place she was in memory care, and there is no comparison. The staff here is so caring and professional. They keep in regular touch with the residents families, and spend a tremendous amount of time on enrichment activities with each resident. The food is excellent, and was served in a restaurant-like environment before the pandemic. Now it is catered to each room They also hosted a private birthday lunch in one of their small dining rooms for our family and my mother-in-law. Since the pandemic they have done a marvelous job of keeping residents safe. Most of the staff and management have been here a long time, and its easy to see why.

October 2020

Google

al della corna

Its been a month since the passing of my mother, and Im reflecting on the two years she spent at Sunrise. Considering her lifestyle and the desire to perpetuate the independence she was accustomed to it was evident she would have a difficult transition moving into an assistant living facility. Through the patient and perseverant effort of the Sunrise care staff she slowly adapted to her new life. The sensitivity and willingness to accommodate her needs and desires by the staff was truly admirable. Being a frequent visitor to Sunrise, I was able to assess first-hand how she was treated and served. I concluded we had found a place which was quite suitable for her situation. The care takers exceeded the expected norm of how they performed their job as it related to my mother. They all made an extra effort to personally comprehend my mothers idiosyncrasies, and interface with her accordingly, always ready to help and please. I was particularly impressed by the show of sympathy and sincere sorrow each of the aforementioned care takers demonstrated during the last three days of my mothers life as she rested in her room. It was very moving.

September 2020

Google

Julie Williams

The facility is beautiful, the employees even better. Our father moved to assisted living In July, only to pass away 2 months later, so our experience was brief, but chaotic, and the staff helped at every twist and turn of the journey. They are warm, knowledgeable and responsive. I would recommend Zak, Kevin, Tara, Kathy and the rest of the crew highly.

May 2020

Google

Linda Alcorn

Senior residency simply doesnt get any better than this! Offering both Assisted Living and Memory Care services, Sunrise of WV is absolutely beautiful and reminds one of a gracious hotel with many inviting rockers on a shaded, quiet colonnade overlooking the Santa Monica Mountains. The grounds are extensive to allow residents to stroll and enjoy the fresh country air. The Assisted Living dining area is lovely with restaurant style service; the food is varied and delicious. A dedicated nursing staff is on site. Prior to COVID-19, many enriching activities and excursions were planned everyday. I am confident these will return in full force once the pandemic has been tamed. Their staff has bent over backwards to be vigilant and responsive to the shifting needs of keeping their residents safe. My mother spent her last year on their Memory Care floor. It is very thoughtfully designed with their special needs in mind. For their security, they are not allowed off the floor without escort but they have many great accessible common areas including a wonderful 3rd floor outdoor patio with beautiful views. But I have left the best for last. And that is their flat out amazing staff! Sadly for so many elder facilities, for the staff it is just a job, but for the Sunrise WV staff it is a calling. They are across the board some of the most dedicated folks I have ever been privileged to meet.; a vast majority of their staff and management have been there for many years. I was responsible for my mothers care but I actually reside in Florida. I visited often and without warning and unfailingly found her perfectly cared for. They reached out to me with updates on a regular basis. If I move back to California in my later years, without question this is where I would want to go.

January 2020

Google

GAYLE BALESTRERI

August 2019

Google

Ida Lanza

All staff and personnel are very respectful and helpful. The facility is well maintained and very inviting. The rooms are bright and comfortable and the common areas are nicely decorated in very good taste. We are considering Sunrise of Westlake for my mother-in-law who has advanced dementia and I believe it will provide her with the care and stimulation she needs to continue her life in comfort and safety.

January 2019

SeniorAdvisor

Visitor

Loved this facility, but it is way above our budget

September 2018

Google

Cindy O'Brien

When you walk into Sunrise Westlake Village, you will see smiling faces on the residents and the staff. The resident are active, whether they are participating in the many wonderful activities that are planned, sitting and visiting with family and friends, or peacefully enjoying the beautiful surrounding. Families are always visiting, the staff is warm, welcoming, caring and attentive. The Community is clean and bright. I would definite recommend Sunrise Westlake Village.

September 2015

Google

Dianna Hess

Elder care is a miserable necessity. But I can confidently recommend Sunrise of Westlake Village under Director Royce, because of their current caring and clever staff. My mother with Alzheimer's has resided on the 3rd floor (Memory Care) at Sunrise for over a year. I cannot speak to the value of Sunrise's services since my father pays the bills. I am comfortable knowing my mom's physical and emotional needs are met with compassion, patience and humor here. The staff will meet with family, speak candidly - one on one and genuinely like caring for the elderly. It takes HUGE effort to visit often and to personally interact with this large staff (which is a must - anywhere). You get back what you put into this. Participating is an investment. Sunrise encourages family to join residents for meals, go on field trips, bring pets for visits and even sleep over! There are issues too at Sunrise. Staff changes happen and upset the systems. Policy for paperwork depends on who you ask. "No-Salt diets are close to impossible to adhere to anywhere. Residents clothes go missing often (my mom's new favorite fuscha sweater came from someone else's closet). I'm told my mom likes to curl up in bed at night with her roommate! Her missing eye glasses were found in a flower pot. Dementia is craziness. Sunrise's support group and staff have helped me to learn new ways to relate to and comfort my mom.