Ivy Park at Studio City

August 2024

Tricia Worth

When it became an Ivy Park the care level dropped dramatically. Perpetually understaffed, a basic feeling of not caring that came from the top. It was so sad to see the staff try to give the same level of care to the residents but not able to because there were too few of them. Do not bring your loved one to this place.

May 2024

Google

Mike D

My Mom lived here for 10 months, April 2023 to February 2024. I believe every senior living center will have the best of reviews and the worst. It's just the nature of this business. Some of the workers are pure angels, doing the work they love. And many hate their job and hate the tenants. All senior living centers roll out the red carpet and treat you like gold, especially on move-in day. Then reality hits. I highly recommend you install a camera without telling anyone. Again, some workers are angels and others just militant evil control freaks. They remind me of those evil baby-sitters. You just have to catch them on camera. The food is horrible, just the worst. No matter how many times they tell they are making improvements, it is not good. Maybe 1 or 2 meals out of the month will be good. My mom was not without her faults and required compassion and patients, but some workers forget that this the motto of Ivy Park; "to be compassionate and patient". No matter how many times we brought this to the attention of the management, even with eye-witnesses (that just couldn't believe how they to spoke to mom), nothing changed. I think everyone of these types of business' is just like the next…so Best of luck!

November 2023

Google

Jasmine Moreno

great environment & friendly staff 🙂

October 2023

Google

Eva Bermudez

I've been caring for residents at this community as the besuticisn since 2002 and I'm very happy. The staff are always helpful and attentive with the residents. This is one of the best communities in the Valley!

August 2023

Google

Carlos Alazraqui

Love the community especially the memory care floor where my mom is. Great energy. Loads of activities and trips- GREAT STAFF!

August 2023

Google

Mia Carlisle

As a vendor my company comes to this facility all the time and we have the most amazing time. The staff is very friendly and the facility is always clean. They do a wonderful job creating a welcoming environment for all the residents and staff members.

May 2023

Google

Joan Jaeckel

If you need assisted living I give the highest praise to this place. The staff and caregiving professional are knowledgeable, kind and responsive. We lived here for two months after my husband had a stroke and needed assistance for his daily existence. I felt so confident about Sunrise Assisted Living that I moved my mom here. She is happy here, likes the food, the exercise classes and has made friends. Appreciation and applause. This work is not easy and they do it well here. Thank you!

February 2023

Google

Narek Gasparyan

Item # five got it

February 2023

Google

Jeremy Hamilton

A friendly caring environment. Not right for the relative I am researching on behalf of, but personally I would be very happy there.

January 2023

Google

marina yaney

My mom lived at Sunrise for the past 14 years until her passing a couple weeks ago. I want to thank all the Sunrise team for taking such good care of her during her life there and especially during this past year when it became increasingly difficult to do so. The Wellness office has been outstanding! Aprille, Clifton, Erica, Jinky, Rosario and all others whose names I have missed have been exceptional in communication and staying on top of her care as her needs changed.The caregivers, under the guidance of Paloma, have been kind and patient while administering to my mom's daily necessities.This is not an easy job and in my opinion, there is a need for a greater ratio of caregivers to residents at all assisted living facilities. Given this, the caregivers at Sunrise were wonderful with my mom and she was given the attention she needed with compassion. They knew she liked to have her lipstick on and her hair combed every time she went to the dining room or to an activity!Also a big thanks to Chef Roy. My mom always had a good appetite and would take a long time to finish all her meals because she really enjoyed them!Lastly thanks to the executive director Sean for helping me through some tough times and also to Vic, for staying on top of maintenance there. And to Eva, who kept my mom looking her best at Our Beauty Parlour.Throughout these past 14 years, I have seen many people come and go, both residents and team members. Sunrise has been like another family for me and for my mom. Keep up the good work!

January 2023

Google

Cori Gordon

My mom lives in Sunrise on the memory floor. The staff really care about their residents. They go out of their way to engage them and show affection. My mom is really well cared for. The staff is communicative and responsive. We have no complaints! Thank you Sunrise.

December 2022

Google

Sandra Solorzano

I've worked at a handful of senior living communities and Sunrise really made my workplace experience a total delight. My co-workers were kind, had wonderful senses of humor and more importantly enjoyed the work they did.Caring for seniors can be very fun but there always tough moments and I often saw first hand the amazing way employees would handle tough situations. They all seemed well trained and open for feedback.Supervisors always keep their doors open to employees which truly makes employees feel comfortable reaching out for additional training, voicing their concerns and building strong relationships with various departments very easy.I worked under Lidia, the Business Office Manager, and she was a God-send. She treated me with respect and truly enjoyed being a resource to all the employees. She was supporting when my son was sick and even texted me on the days I had missed to make sure both my child and I were doing okay. She had a wonderful sense of humor and was forgiving whenever I made a mistake.The care team led by Clifton, Paloma and Christopher was truly a strong team with caring a gentle caregivers ,nurses and Medtechs. Both Paloma and Chris acted as resources to me when ever I wanted to learn more about the role they played. As someone who wants to some day become a Memory Support Director, their feedback and problem solving skills was something I truly admired. Even now that I work at a different community I tend to compare the directors and coordinators with what I call the "Sunrise standard" (based on the Managers that were at Studio City).The Executive Director Sean was always so friendly and professional with me and was also a great resource to me as I learned to become a better concierge. He really has a wonderful team that truly cares about the well-being of the residents living here. I will always have wonderful things to say about this community and hope this community continues to succeed.

December 2022

Google

Chris Delany

My father had to move into Sunrise Assisted living last July. We have been very impressed with how helpful and considerate the staff has been when we have needed help. I have been especially grateful for the assistance Lindsey (sp?) has given me when I needed help recently from the Wellness Office. She has really gone out of her way to help me get my father the medical aid etc that he needed and she always called me back when she said she would. She has even gone out of her way to obtain assistance on her own volition and that was really amazing. I have also been grateful for the help by Gabby, Clifton, Sean and anyone else who's name I do not recall. Thank you for caring, in a job that is not easy to do. It means a lot.

February 2022

Google

Lori Falcon

Staff and management provide a warm, nurturing and safe place to call "home" at a challenging time in one's life. So grateful for the care, respect and love they gifted my mom and the peace of mind they provided for me

November 2021

Google

Andrew Silver

I want to share the wonderful experience my mother and I while she lived at Sunrise Studio City. The staff from GM Shawn, Care manager Clifton and his staff, Jinky, Erica, April and the rest, and the did an excellent job taking care of my mothers medical needs. They followed up with outside care givers and provided additional support when needed. I rarely had to ask for care for my mother, they had already addressed it. When I did it was taken care of right away. The daily care team led by Paloma was wonderful. They made sure my mother was comfortable and all her needs were met. As my mother needed more support in areas I would have been very uncomfortable with I could see that the amazing Sunrise staff just took care of it without me having to ask. The dining was excellent thanks to Chef Roy and service lead Sonia. The concierge staff was always on hand to answer any questions or address any needs. I want to thank all of the staff of Sunrise Studio City for the compassion and care you provided my mother. Thank you.

June 2021

Google

Stuart Graber

We cannot recommend Sunrise Studio City highly enough. There are many important factors in choosing the right community for your loved one. Our family did quite a bit research before selecting Sunrise Studio City for our Mom who recently passed at 96.7 years. From the moment she moved into at first (a one bedroom) to dedicated dementia care in the reminiscence unit she was treated with respect, dignity and a loving care by all the team at this excellently managed facility at Sunrise Studio City. I would hope that anyone who is currently searching for a Senior Living Residence will visit Sunrise Studio City to see for yourself what a unique and special place it is.

December 2020

Google

Jeff Wolf

I am responding to Jan Neurauter review written on 10-20-2020. Jan is upset with Sunrise due to them following Company, family guidelines, and HIPPA laws. Without getting too far in the weeds Jan comments are incorrect. Unfortntly, people sometimes have a hard time separating their emotional feelings from reality. For that reason I will not go into all the details of this poster as it serves no positive end. I am writing this review today to give high phrase to Sunrise of Studio City. My Dad has been a resident of Sunrise for 4 years. In writing this review I reflect back to when I was looking for assisted living for my Dad. I want to first say the emotional process is the last thing you want for your love ones. From the very beginning my dad has had a wonderful experience at Sunrise. Like everyone in this environment there are good days and bad days. Some days he is just not interested in help. They (Sunrise) really understand my dad and give him great overall care. They encourage him and try and do things at the speed he feels comfortable with. Because I am fortunate enough to live around the corner I am at Sunrise a lot. I am an active part of the Sunrise community and visit with my Dad on a regular basis. The staff knows me and knows that my number one priority is my Dads care and well being. While visiting I review his progress and at times his regressions. My father is content and feels safe at Sunrise. He feels well taken care of. I agree with my dads assessment. My father in general was not a very trusting person by nature and has learned that he does need assistance in his daily life at age 89 and has learned to accept help when needed. This is 180 degrees from when my dad first started at Sunrise. In closing not only would I recommend Sunrise of Studio City I have at times mentioned with the staff to save me a room. Getting old and having dementia is not the fairy tale ending we all think about when were younger. However, the reality is there is a huge need for our aging population. Sunrise has provided that need for our family and has done so in a graceful way.

July 2020

Google

Azita Davis

We received so much good information throughout the tour of the facility. Associate Director of Sales was professional, knowledgable and compassionate to my family and myself.

April 2020

Google

winter young-stezaker

December 2019

Google

Bridget Shycoff

The caregivers are warm, caring, and efficient. I am very happy with the care that my husband is getting here. It was very difficult to place my husband who has Alzheimer's into a facility, but I was so relieved when I did and I continue to be grateful he is safe and well cared for.

July 2019

Google

Allison Carow

My dad just moved in and I’m so impressed with Sunrise. Very clean, friendly staff, especially Cam, who volunteers on Sundays. Thank you for the tour, Cam. I know my dad is in good hands. Allison C.

May 2019

Google

Sheryl Hein-Boykin

I have visited twice and only for a short time but I was impressed with the atmosphere. Both times I came were at different times in the afternoon, with no appointment, was just looking...they were having live music both times, encouraging individual residents to take the mic. There was s very nice juice bar as you came in, and the staff were ready to help at the desk.

January 2019

Google

Theresa Pitzer

Great staff ! Helpful , respectful and courteous to all the clients living there. We recently placed a family member here and it’s been wonderful and knowing she is in the best of care is a great comfort .

January 2018

Google

Troy Azulay

A great place to live

October 2017

Google

Kaleo Griffith

June 2016

Google

marlin rivera

April 2015

Google

R Argota