ActivCare Laguna Hills

September 2024

Google

Bill

This is a very nice and clean looking facility. The majority of the staff are very kind, caring and compassionate people. The food always looks healthy. Activities are always filled with great energy and love. They have people who come in to sing to the residents to which I thoroughly enjoyed. They put on lunch or dinner gatherings during holidays which are fun. There are some issues that need to be addressed. I have spoken with upper management about these issues when we removed my mom from this facility. I had to stop by the facility the other day and noticed some of the usual lazy caregivers displaying the same issues I discussed with management. 1) Certain caregivers are not engaging with the residents as I feel they should be. Many times I noticed two caregivers sitting at a table with one resident while the caregivers are coloring or they are looking at their phones. This is not acceptable! Meanwhile, I see several residents sleeping in their wheelchairs or are left alone at a table with zero engagement happening. When activities are in progress, certain caregivers seem disconnected as opposed to interacting with the residents by trying to get them involved. 2) Many times I noticed caregivers were limited on the main floor. Leaving only one caregiver to handle several residents per section. This has affected the staff that is trying to engage with the residents during an activity for various reasons. Safety becomes an issue when staff is not present. 3) Residents falling due to lack of caregivers present in the main area. 4) Residents falling out of their beds at night and having to remain on the floor until staff makes their rounds. Rounds are every 2 hours for level 1 and 1 hour for level 2. If a resident has fallen several times, they are supposed to make rounds every 30 minutes for that resident. This was not happening with my mom. 4) The laundry department makes to many mistakes ensuring residents clothing are returned to their rightful owner. 5) Communication between departments could be better. 6) Sedation might be used too often as opposed to better interaction skills or techniques to calm a resident from their symptoms of dementia. My family removed my mom from this facility mainly due to safety concerns. She was found on the floor in her room several times and we have no idea how long she remained on the floor before she was found. She had to be transported to the hospital at least two separate times due to injuries to her head. My mom also fell out of her wheelchair in the main area of the facility to which should never happen if caregivers are doing their job. This facility is very expensive. Certain caregivers continue to be lazy even after discussing this issue with upper management. This is very disappointing. Actions always speak louder than words! To me, caregivers are like a lifeguard at the beach or a pool. Their eyes are always on the water. They are not coloring, looking at their phones or doing things that take their attention away from protecting people and maintaining a safe environment. Upper management needs to follow through monitoring these certain caregivers as you know who they are. The facility is called ActivCare. So activities and care/safety should be included for all residents at all times.

August 2024

Google

E Scott

Ruby and the team were there for us when we needed it most. Made everything seamless. We are grateful. Wonderful, clean, safe, caring facility. Thank you

December 2023

Google

Stephanie Scott

It has been a huge relief finding such a perfect placement for my aunt who suffers from dementia! Not only is the care at Activecare superb, I feel my aunt is safe and has access to a wide variety of activities that keep her busy and allow her to interact with other residents. Consistent communication with the staff gives me piece of mind and the confidence that I have made the right choice with Activecare!

November 2023

Google

Julie Parsons

My Mother has moved here from 2 previous homes and this is by far the best place for her and the other memory care residents, they are like a family and they coexist together very amicably and they are so well cared for and attended to by the amazing Care staff, run by Deborah and she is constantly planting the garden and hanging the latest festive decorations and planning the calendar and still has time to say hello to all the residents and she and Ruby and front office staff always are there to greet me daily as I am fortunate to work across the street and drop in anytime and everyone is always hustling around with the meals and getting the members out to the tables and planning activities and just had the local pre-school come in with their costumes to entertain the residents. They work very hard and they are always on the go, they always let me know if my mom needs anything or what has been going on with her and Cristina the nurse has been very hands on with the care of my mom and med changes and calls when there is a change or a concern and we discuss options and I am very pleased with my Mom's care and her life here at Active Care and so happy I can be a part of their family.

September 2023

Google

Jnicole Byers

We had to place someone into the facility. The facility is clean and the rooms are lovely. There are activities all day and the residents are with other residents during the day doing activities. They have a patio which allows the residents to enjoy sun and fresh air while being safe. Ruby was great with helping us get admitted and the services in place. She spent hours with compassion and respect for their partner and daughter. The nurse kept us informed and called every day while they was getting settled. Our loved one ending up needing hospice care. They are experienced in hospice and were a great help with recommendations. Everything went smoothly. Everyone on the staff was so caring and considerate during their transition time. The nurses watched over them and coordinated quickly with family and with the hospice nurses. They were so kind. They even did the packing for us. As always Ruby coordinated all the paperwork and billing. She knows what to do and does it timely. She was a great help. I highly recommend ActivCare if you need help for a relative suffering memory issues.

August 2023

Google

Brian Frank

My mom was in another memory care community when we were told about ActivCare. When I went to look at ActivCare and take a tour I was immediately impressed by the new building and how it was arranged with a lot of space that can be used for multiple functions for activities, dining, watching TV and movies, and more. The caregivers were very engaged with the residents and I could sense that they were not there just to work, but really cared about them. Mom has been much more active and much less bored in her room since she moved in to ActivCare and has been more happy and at ease despite her Alzheimer's diagnosis. I highly recommend ActiveCare for anyone looking for a memory care community for a loved one.

August 2023

Google

Jennifer Cheng

ActivCare is a luxury memory care solution for people with various levels of dementia. It has been a blessing for my parents and has brought me peace of mind, as their only child. The facility is pristinely-kept and the LVNs are knowledgeable and caring. I truly feel supported by ActivCare staff and like a true partner in my parents' care.

August 2023

Google

T Perry

I highly recommend ActivCare Laguna Hills to anyone looking for excellent dementia care for a loved one. The facility is very clean and the staff is well-trained. My brother moved from another "memory care" facility that did not know how to handle dementia behaviors. It was stressful to make the move, but with the help of Ruby, Nurse Christina and all the care-givers it was a smooth transition and he has been very well cared for. Thank you so much to the entire ActivCare team!

June 2023

Google

Su Hu

If you are searching for a caring, loving, and as stimulating as possible for your mentally and/or physically impaired loved one, then look no further. ActivCare is the most wonderful place. The staff becomes family. They are professional, and yet very compassionate and caring. It's like your mom and dad, are their mom and dad. I can not say enough about how thankful I am to the staff and their compassion towards my mom and my family. Please visit and see for yourself.

March 2023

Google

Cori Quick

This is a tough journey. I have known for more than a year that my dad couldn't take care of my mom without losing himself. It took a year of me working on this to make it happen. During that time, Ruby at ActivCare Laguna Hills has stayed in touch with me by listening and supporting. FINALLY as a family we took this huge step, and my mom is VERY happy, settled, feels safe and engages in activities that give her a sense of purpose. We are thrilled. The staff at ActivCare has made this transition manageable in a caring and supportive way. My mom is safe, and my dad and I feel like part of the ActivCare community as well. This place is top-notch. I am so grateful!

February 2023

Google

Lisa Jacobson

I could not be happier with the care my father is receiving at ActivCare. We had to make a life-changing decision when my previously active and independent father fell and broke his hip. As a result, his dementia rapidly accelerated and he did not progress as expected with physical therapy. He could no longer live on his own. We visited and researched a number of options for my suddenly wheelchair-bound father. We were instantly impressed with ActivCare. It is new - bright, clean, welcoming, safe, organized, spacious, and engaging. There are both indoor and outdoor areas for residents. There are a variety of options available for rooms. Residents are encouraged to spend a majority of their time in the great room, where there are frequent daily activities. However, my real praise goes far beyond the physical facility. Ruby in Admissions was helpful in answering so many questions that we had early in the process and was available by text after hours and on weekends. Once he moved in, we were immediately impressed with the interaction between the staff and the residents. Every resident is known by face and name and the caregivers genuinely pay attention to and interact with the residents. The attention to detail is so appreciated. I am so appreciative of the little things the staff takes care of for my dad, such as weekly shaves, making sure he is dressed well, that his hair is combed or he has his hat on, and even having little jokes with him that help me to feel that he is truly known and understood. I have personally witnessed how well the staff knows each resident and their specific strengths and needs. Ellen and Christina in particular have kept me informed with frequent phone calls and check-ins. I was particularly moved on Father's Day when we attended a luncheon event with live entertainment. Either my husband or myself see my dad every day, but we are focused on him during our visits. On Father's Day, we were able to truly see the breadth and depth of the care that is provided to all residents. I was literally moved to tears as I watched numerous staff members engage with, encourage, laugh with, and even dance with residents. The fact that the staff are smiling and laughing with residents makes my heart so happy. I am so grateful to have ActivCare along on this journey with my dad. I highly recommend!

January 2023

Google

Janet Burge

ActivCare Laguna Hills is taking great care of my Mom. They do a great job planning activities for the residents so that when she's having a good day she can have a really good day. The staff members are all kind and caring and it is really helpful for her to be able to get on-site medical care and for them to be able to quickly respond if there are any problems.

October 2022

Google

Meg Gwyn

ActivCare in Laguna Hills was the answer to our prayers when we needed it most! Ruby, Debbie, Christina, Michelle and all the staff were not only professional and accommodating, but also the most caring team I could have dreamed for! They helped dad through the most difficult time of his life and communicated with me whenever I needed about his meds, health, everything! My dad was so well cared for under their leadership, the whole staff is loving and kind, and I can't imagine a better place for loved ones in need. They helped facilitate doctor and PT, OT visits, and helped me arrange for drivers to appointments when dad needed them. The facility is new and beautiful and it is a smaller setting which my dad appreciated. The staff arranged for fun events and trips for those who needed to get away for a bit. They accommodated the special diet we asked for and encouraged our visits whenever possible with a beautiful facility to visit in. I truly can't say enough great things about this staff and facility, and am forever grateful to them!!!

October 2022

Google

Kevin Faunce

My dad has been a resident here since April when they opened and we couldn't be happier with ActivCare. The staff are excellent and my dad seems to be having a great time every day!

September 2022

Google

Jana Hopz

ActivCare laguna hills is an amazing place that you can trust to take care of your loved family members.We are so relieved to have found such a loving and caring place for our stepdad and could not be happier about the care he has been getting!We had him at another facility called Sunrise and were very unhappy with the care there.ActivCare is a organized,efficient,loving and caring facility that will take very good care of your loved ones and we cannot recommend it highly enough!Ruby and the staff have been so kind,caring and knowledgeable in taking great care and keeping the residents engaged in lots of fun and meaningful activities.We are so happy that we have found a place we have full trust in to take care of my stepdad.Thank you all,Jim

April 2022

Google

Kimberly Pruitt

I am so proud and happy that we were able to get my brother into this amazing memory care facility. The staff at ActivCare Laguna Hills go out of their way to make their residents as well as the families of their residents feel comfortable, safe and happy. Our family is able to work together with the staff at the facility to ensure that my brothers needs are met in the best way possible for HIM. There are no cookie cutter care plans here; the care plans are designed for each resident individually. As a registered nurse, I have high expectations for the care that my brother receives. I am very happy with the open communication and attention to detail. They try to help residents maintain their dignity & sense of pride. I highly recommend ActivCare Laguna Hills. Kimberly Pruitt MSN, RN

March 2022

Google

Gayle Cohen

My first impression when I walked through the doors at Activ Care in Laguna Hills was that it felt very homey and had a sense of comfort and care. I met with Patricia and Ruby and they made me feel like I was at home with my family. They were very reassuring that Activ Care would be the right home for my uncle who was currently in the hospital. He had lung cancer, dementia and PTSD from serving in the Viet Nam war while he was in the Marine Corps. They went above and beyond what most facilities would do. They gave us guidance on Medicare protocol and support through the process of being discharged from the hospital to Activ Care. When he first first arrived they did everything they could to make him feel comfortable. As a former healthcare employee my expectations were very high and the kindness and care that he received from all of the staff exceeded those expectations. Thank you to all for the compassion you gave to my uncle and us. You are all amazing. Gayl

November 2021

Google

Grandma To Lucy

Best decision to move my dad to ActivCare Laguna Hills! He is getting the care he deserves! Ruby described to us what to expect as we were interviewing and every member we have been in contact with have been exceptional, just like she said. Thank you for giving us the peace we needed with navigating through his dementia. Rhonda

October 2021

Google

Alan Horowitz