FirstLight Home Care – Pasadena, CA

September 2024

Google

Emmett Lynch

The caregivers provided were very nice and highly cooperative young ladies. They assisted my wife in showering and dressing. They certainly were compassionate in assisting my wife and doing some minor household chores. I can highly recommend First Light. I would also like to add that Joyce, First Light's operations supervisor, was always helpful and quick to respond to my wife's changing needs.

September 2024

Google

Lucas Spadavecchia

Ive used the services of first light home care and they are an extraordinary home care company. Their caregivers are very well trained and super professional. They were very fast to start services and were able to adapt to our needs as a family. I want to thank Jacqueline for being such a great resource and being so helpful with this overwhelming process. I would 100-% recommend their agency!

August 2024

Google

Devric Thomas

FLHCP provided great in-home care giving after my father's recent hospitalization. The individual care givers were all compassionate and professional and helped me manage my father's care during a very difficult period. Operations Manager Joyce worked diligently behind the scenes to coordinate care giver scheduling and ensure that all shifts were covered. She was in regular contact to update me on which care gives were scheduled, my father's condition and whatever supplies were needed. I appreciate the efforts of Joyce and the FLHCP team and would recommend them to those in need of this type of service.

August 2024

Google

Christy Jones Health and Mindfulness Coach

My dad needed care after his hip surgery. My brother's friend told him about First Light and said they were very good. We have been so grateful for the amazing care they have provided. My dad feels supported and is making incredible progress. Our whole family is so grateful that we were referred to First Light, we feel they helped my dad recover much quicker and joyfully.

July 2024

Google

Deb Walega

Starting with the Director Jacqueline and the Operations Manager Joyce, we are very pleased with their professionalism, knowledge and the ability to manage issues quickly. The Caregivers Araceli, Marian, Juliana and Edy are very dedicated. They genuinely care about their client's needs, health and provide updates in a timely manner. We are extremely happy with FirstLight Home Care.

July 2024

Google

sue hogren

This is a good agency. Their coordinator, Joyce, is very responsive, and has come through for our family with some very sweet and qualified caregivers. More than one of the caregivers have said that they feel they are treated well by this agency. That says a lot.

July 2024

Google

Rich Wolf

Very good experience with FirstLight. Excellent care with my mother. They've been very flexible and adaptive to changes. Lots of communication!! Definitely recommend.

June 2024

Google

May May

Fist of all, I am impressed with Joyce, the Care Service Manager, who gave me a daily update on how my sister was doing. She would also ask for immediate help, when problems were encountered, so we could act on them promptly. She is indeed very efficient & extremely helpful. As for the caregivers, they were really caring & very hardworking. They gave more than what were expected of them. This caregiving agency is highly commendable,

June 2024

Google

Luly Navarro

FIRSTLIGHT home Care- Pasadena is the best. I would recommend anyone needing caretaking services to use this agency. JOYCE has been a delight to work with, she is patient, she is caring and has accommodated our family as we are new to this journey of finding care for my mom. JOYCE IS A GREAT PARTNER and her team of skilled / caring caretakers are top notch.

June 2024

Google

renee williams

Service was very excellent. Caregivers were professional, prompt, experienced and caring. Joyce was amazing. Communication was great. Highly recommend. Thank you.

June 2024

Google

John Lekas

FirstLight has been providing compassionate and helpful caregivers for my mother's care for about 1-1/2 months. Joyce (Operations Manager) has been able to find excellent caregivers for their regular shifts as well as one-off coverage as it's cropped up (with a few days notice of course). I thankfully recommend FirstLight for your caregivers needs!

June 2024

Google

Keisari

The Operations Manager, Joyce, & the Director of Community Relations, Jacqueline, were pleasant & easy to work with. They were friendly, patient, and understanding throughout. We only required services for a short duration, but the caregivers were great for the time we had them.

May 2024

Google

Moya

FirstLight Home Care has been a savior for me as I needed part-time caregiving for my elderly mother. Joyce was fantastic at getting my mom set-up for care and pleasant and professional to speak with. She always keeps me informed in case there needs to be a substitute for Veronica who we just love. Joyce has been a blessing to us, she's very accommodating and goes out of her way to make sure we're happy. Their caregivers are always on time and super helpful from assisting with her personal care to light cleaning. I would recommend FirstLight, I'm very happy and so is mom.

May 2024

Google

Claudia Richter

Some of the ladies are very good with my Mother by helping her dress, toileting, and giving medication on time. They're all polite and nice to her. Language has been a problem with some of the ladies. They nod like they understand but don't.Or their English is very limited. None of them can prepare a meal from scratch that is tasty. Cooking classes would be highly recommended. Some of the ladies take initiative like watering plants, sweeping the walkway or doing laundry, while others you have to ask them before they do anything.

April 2024

Google

Sumi Kawaratani

The care coordinator Joyce has been fabulous in making sure my Dad has the right caregiver coverage each day. When there are questions she is very quick to respond and helpful. 2 of the caregivers have been truly outstanding- Marian made Dad feel comfortable from Day 1! She had him engaged enjoying the activities she developed for him incorporating the exercises he needed to do each day. Bin is truly empathetic of Dad teaching me to better understand the rhythms of Seniors & their needs. Thank you FirstLight Home Care for being there for us each day! SK

March 2024

Google

Suzanne Aluzzi

The caregivers I have received for my mom have been very helpful and kind to her. The only complaint I have is that several caregivers do not show up on time. One time someone was an hour and a half late. Someone also left early before the shift was supposed to be completed. Another day it was so late in the morning that I cancelled help for that day. Unfortunately I feel like I can't always depend on having someone when needed. Also, I have been given different caregivers over the last month and a half. This makes it awkward because I have to train someone different a few times a week on where mom's personal supplies are, how to prepare mom's breakfast, and where things are in the kitchen. I need consistency and reliability. This whole experience has been frustrating more than pleasant. I may consider no longer having any caregivers and just try my best to care for my mom by myself. I do thank the manager for being sympathetic about my situation and for trying to accommodate for my needs.

February 2024

Google

Valerie Ozeta

Amazing service and excellent care.

September 2023

Google

Arlene McGowan

My family was in urgent need of a caregiver due to an incident at the memory care facility where my uncle recently moved to. FirstLight was not the first agency I contacted because the 1st company I did call was closed on weekends, but soon as FirstLight was contacted their director Jackie was there within hours to meet with me and my family to assess and meet our needs. That evening Joyce the Operations manager contacted me to start finding a caregiver for my uncle. Joyce was very accommodating. In light of such short notice and the urgent need she did her due diligence to assign only one caregiver for the start. We got Yesenia to sit with my uncle. She showed up got prepped by my brother and staff member at Clearwater. Some of our worries put to ease. Thank you and God Bless!

September 2023

Google

Dorothy Gonzalez

Staff are well trained and open for development. Very helpful during Covid outbreak. Joyce is wonderful getting staff in when we need them. Clients enjoy FirstLight staff.

September 2023

Google

Larry Costa

To Joyce I have been very pleased with Regla's work all week.She is quick to learn and very easy to work with.Her mood and attitude is always good and she is a pleasure to have around.She is very clean and tharay as well.She has been outstanding in all respects.If the need arises I will be happy to have her back.respectfully Larry Costa

September 2023

Google

Albertina Lopez

Jacqueline and Joyce were my light in the darkness. After having lots of back and forth with the insurance company, doctor's office, and hospital, I felt lost in my search to obtain home health care for my mother after her full knee replacement surgery. In my last ditch efforts to find someone to help (and resigning to paying out of pocket for a while), I found FirstLight and they were available to schedule someone in a couple of days. I am so grateful - thank you!

March 2023

Google

Lourinda Bray

I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray.

January 2023

Google

Lydia Beltran

I needed a Home Health provider to help my family with care for my father. This was a limited service for my father because family members are living with him. We needed someone to come in and help with his showers. FirstLight offers this service and it worked out perfectly. Now we're looking for having someone come in from time to time to sit with my father while family members leave for an event or maybe vacation, FirstLight also offers this service for a minimum 6hrs a day. The staff that has come in are very professional and take my fathers needs seriously. He is pleased with the help they provide. September 22, 2022 I wanted to give a progress update on FirstLight. I have been the go to person for FirstLight to contact for my fathers needs. I have to say when there is a change with the regular person that helps my father with his showers Joyce the Operations Manager is quick to respond and makes sure my father has someone to help him. August 15, 2023 If you ever have a question about who you would need to help you with your loved one. This review is sincere and honest. With the limited service Firstlight gave to my father it showed the capability they would have for more if needed. There were a few occasions that I might have needed extra service for my father and Joyce did not hesitate to help me find someone to assist my father. My father would compliment from time to time on the staff that would come out and help him with his showering needs. My father has since passed but he never complained about the service he received from the staff at Firstlight. I want to say my deepest thanks to Firstlight.

December 2022

Google

Donna Sheckter

Caregivers are friendly, compassionate, skilled. Thank you for such great care to our family member. I appreciate you so much!

December 2022

Google

Joyce Bradberg

I've been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I've been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly and has always come through for me, even on very short notice. I've worked with several different caregivers and they've all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs.

November 2022

Google

Adrianna Yeager

It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.

November 2022

Google

Drew Jolie

November 2022

Google

griffith jones

First Light has been a great asset in helping our mother get settled and comfortable at home after she made it back from the hospital on comfort care. We have a live in caregiver who has been with my parents for years, and the extra 24/7 care has really helped us all in keeping our mother well taken care of. Mom is actually having a nice stretch of stable health(not quickly declining), and we attribute it to having the extra help from the wonderful caregivers provided by First Light. Thank you!

October 2022

Google

Jonathan Lopez

FirstLight has been such great help during these hard times with so many staffing shortages. Joyce has been so much help and so reliable. Joyce is always quick in responding whenever I have a question or concern. Communication is amazing. FirstLight also does an amazing job in accommodating all of our staffing needs. Their staff are well trained and are able to adapt to our working environment and the population we serve (children and young adults with intellectual disabilities).

October 2022

Google

margaret miranda

I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one.

October 2022

Google

Melissa Garcia

We appreciate FirstLight Home Care. Joyce has assisted us immensely in our time of need. She is always available to answer questions and follows through with our concerns. One can see Joyce takes pride in her work. The caregivers demonstrate patience and are well mannered. They continue to wear masks for safety reasons which we appreciate. FLHC is first in our book!

August 2022

Google

Alexis Cuevas

Best caregiver agency I could ask for to care for my elderly grandmother. My grandma was hospitalized and when discharge we found out she got COVID. she thankfully recovered ok but since COVID, has had multiple health issues. In desperate need we were referred to First light home care in Pasadena and from the managers to the schedulers to the caregivers- all were kind and patient with trying to assure us my grandma was in good hands. It's always hard to have strangers care for you loved ones, but first light home made us feel safe and secure with their caring approach. Highly recommend!

August 2022

Google

Laila Noureldin

After having a few years experience working with a home care agency for my mother's neurological disease, I am so grateful that I found FirstLight Home Care. Not only are the caregivers patient and hardworking, but the administrative staff is extremely responsive and accommodating to our ever changing needs. I cannot thank them enough!

July 2022

Google

Jonathan Lopez

FirstLight has been such great help during these hard times with so many staffing shortages. Joyce has been so much help and so reliable. Joyce is always quick in responding whenever I have a question or concern. Communication is amazing. FirstLight also does an amazing job in accommodating all of our staffing needs. Their staff are well trained and are able to adapt to our working environment and the population we serve (children and young adults with intellectual disabilities).

July 2022

Google

Terri Moore

FirstLight HomeCare has definitely been there for us in our time of real need, when we did not know where to turn. David and Jacqueline came out together to introduce themselves, familiarize us with what FirstLight offers, and to help guide us in an extremely difficult situation. They truly have been Heaven sent . All the caregivers have been very helpful, but we want to especially give a 'shout out' to Oscar and Simone. Our God-parents have especially connected with them, and we are very grateful to them for that. We highly recommend this company!

June 2022

Google

Gabriela Moreno

Getting care for my Grandfather through firstlight has been so simple . My family and I have been so thankful to have found Firstlighthomecare .The Pasadena location is 24/7 and has been able to answer every question I've had regarding my grandfathers care . We have a consistent caregiver who is practically family at this time . Thank you so much to the staff at Firstlighthomecare in Pasadena .

December 2021

Google

Colin

Great and consistent services provided to my family members during trying times. Special thank you to all the care providers helping our loved ones.

February 2021

Google

Christine Rismani

My experience with FirstLight Home Care of Pasadena was comforting, understanding and informative at a critical time when my family needed their services. They provided my Father with the best arrangement for his healthcare with his familys involvement. I would definitely recommend FirstLight Home Care of Pasadenas services.

January 2021

Google

Brett B

I just wanted to thank you so very much to everyone at First Light Home Care of Pasadena. Myself and my family truly appreciate your professionalism and kindness and truly caring about the welfare of my cousin Mark as he goes through this trying time. The care your team has provided is professional and kind in a truly humanistic way. Each one of your staff have been polite and diligent in making sure our needs are met.Joyce, I want to thank you personally as well for following up with us and assisting to our needs to help Mark in the very near future with his care.I would not hesitate at all to recommend you personally Joyce and your entire staff to any family in need of professional care for their elderly and-or any family member in need of care.

January 2021

Google

Nicole Nelson-Campos

I dont know what we would have done without FirstLights quick responses, professionalism, flexibility to meet our needs and genuine care for our situation. I looked into other companies in the area and I am so glad I went with FirstLight!

January 2021

Google

Gina Munoz

We truly appreciate all the help that FirstLight Care of Pasadena has provided for our aunt with Alzheimers-Dementia. Joyce has really listened to our concerns regarding aunties new onset resistant personality, and sent different caregivers that were capable, kind and patient until there was a fit. Thank you FirstLight Care for rising to the challenge.

December 2020

Google

Debra Feinberg

We are very pleased with how First Light handled our situation. They walked us through the process. They set up interviews and matched us with caregivers. Our caregiver is amazing! Thank you so much and know I highly recommend them

December 2020

Google

Janet Robinson

Weve been with First Light over a year now. Had a couple hiccups getting mom to agree to get some help around the house, but the folks at First Light were very understanding and worked hard to find someone mom felt comfortable with. Thank you, David and Joyce!!

November 2020

Google

Miguel Placido

I have used two other home care services before I came across Joyce and David at Firstlight back in Sept 2019. Granted it does take time to find a right fit for my mom who suffers from dementia , diabetes and simply dont trust strangers in her house esp night care . Joyce and David heard my needs and especially needing someone who can speak Mandarin ( for my mom ) and be somewhat able to convey in English ( to me) was something many services could not provide on a consistent level. Now. Please dont think there are no hiccups. There will be. There will be billing errors, delay in replies, schedule conflicts , and moments when life interferes and you need to cancel at the last minute. All were handled professionally and with either an apology and- or understanding . Im still a client of theirs and I will add... compared to the first two. There is not comparison at all.

October 2020

Google

Lizzie Hall

David, the owner was incredible with our family. He is passionate about providing high quality caregiving at home. He took our calls 24-7 and connected my mom with wonderful caregivers. He was incredibly responsive during a very difficult time for our family. He went to meet my dad and mom when she was at the SNF, and personally came to introduce each caregiver to my family. Navigating end of life is so challenging, and I am truly grateful for Davids personal approach and commitment to creating bonds between caregiver and patient.

October 2020

Google

George Hung

The staff was passionate about what they do and they were extremely helpful as well as friendly. They walked me through the process in a timely and efficient manner. They are capable in many languages which is why I would recommend them to everyone. I will definitely come back to their services again.

October 2020

Google

Agnes Mulloy

I have been using Firstlight for over two years for my mothers caregiver and they have always been responsive and helpful. I do recommend Joyce at Firstlight. She works hard to take care of her customers! AMulloy

October 2020

Google

Katie Ryland

Thank you to your attention to detail and efforts to provide quality companion care for my husband during his final days.

October 2020

Google

Libby Renshaw

Great customer service from all staff and caregivers!

October 2020

Google

Christian Lopez

You have to tell them what to do they dont clean unless youre u tell them and their work effort is mediocre. But they always show us for work on time.

October 2020

Google

Eduardo Martinez

In late May of this year, as the Medical POA of my friend and neighbor we hired First Light as caregivers. They were very professional in caring for the patient. Many of the caregivers showed empathy and offered suggestions on keeping the patient comfortable. The caregivers were great cooks in preparing the patients meals. Enjoyed working with Joyce and her team .

May 2020

Google

Jonathan Ma

They provide great service!