Discovery Commons San Ramon

October 2024

Google

todd barr

Great place, awesome staff !!!

October 2024

Google

Danielle Puccinelli

My family and I had been looking around to find the right care facility for my grandma and immediately when we walked into Watermark we knew this was the place for her. The staff is extremely warm and welcoming and we felt at ease. She has now been there for 6 months and always comments about the great food and fun activities. I highly recommend Watermark if you are looking for a wonderful place for your loved ones.

September 2024

Google

Ju OnPoint

My aunt works as a memory care Director and she enjoys every day that she is at Watermark

September 2024

Google

Larry

I know someone who works there and I seen the Facebook page. It seems like a really nice place to live. If I lived in California I would love to have my mom live there.J

September 2024

Google

Benson Choy

My father has been at Watermark in independent living for over a year. The atmosphere is exceptionally warm and caring. The facilities are newer and well-maintained; feels like a luxury lodge in the Sierras. All staff, including food service, cleaning, maintenance, driver, activities personnel, and receptionists are friendly and accommodating. The executive director is exceptionally responsive to the needs of the residents. Although Watermark's owners changed during the past year, the level of service has been consistent.

September 2024

Google

BM Kramer

Visited the Watermark as a potential home for my FIL. I was met by Josephine the activity director who had a delightful happy personality. She gave us a tour of the building and thoroughly explained all of the different levels of care the Watermark offered. She also showed us the activity schedule to keep these seniors busy and happy. This looks like an amazing place with lots of fun social activities!

August 2024

Google

Lulu Z

Fantastic community in a great location in San Ramon. I can easily pop by to visit my mom and it's close to San Ramon Regional and local shopping. The staff are friendly and the Director is responsive to residents' needs. Highly recommend!

August 2024

Google

Karin Beck

Watermark San Ramon provided my family true solace in a time of overwhelming distress. Almost three months ago, my siblings and I had to move our father to assisted living and our mother to memory care after weeks of triaging their precarious situation: Our mom had Alzheimer's 18+ years, and both our folks had broken bones from falls. Watermark's entire team made the transition as smooth as possible, allowing our dad to acclimate within days and our mom to immediately receive the services she needed. Watermark San Ramon's grounds and facility are quite nice, but it's the people that are exceptional. Not only have our parents received excellent care, but Watermark's team goes beyond performing their jobs well. Everyone I've met (office staff to maintenance to dining servers to upper management to caregivers...) connects with the residents and has time for them. For instance, the director of assisted living enjoys regular walks with residents, and the sales director helps my dad with his dog when needed (Yes, dogs are allowed in assisted living!), and servers make an extra stop by my dad's dining table to check in with him when they know he's been ill recently. It's top-down: I often see the executive director spending time with residents. And the residents and their families are the same. So many kind people living at or visiting Watermark have assured my family that it's a place where everyone takes care of one another. Indeed, within days of moving our parents, I had several new contacts (employees, residents, family of residents) in my phone whom I could call if needed. This was hugely comforting, as my siblings and I do not live near San Ramon. Recently, our mother passed away, and given the choice to move near one of us, our dad has chosen to remain at Watermark. He likes his apartment, the outdoor spaces, and the meals, and he's comfortable with his routine, but it's his appreciation for the people that keeps him there. I must add that being far away, I deeply appreciate Watermark's timely communication. Emails and calls are returned ASAP, and I can count on the Watermark team to inform me of any concerns regarding my dad and to help me navigate them. Watermark San Ramon walks the walk. Beyond the practical details of our folks' residential accommodations, we were told we'd find a community that looks after one another, and it was not lip service. Thank you, Watermark! Means the world, especially being so far away. My family unequivocally recommends Watermark San Ramon's assisted living and memory care residences.

June 2024

Google

E Ching

Updated 5/12/2024 My latest respite stay to Watermark exceeded my expectations. My room was clean as expected, but this room has an unusual extra - a recliner with a help-you-stand-up setting, which has helpful for people like me. The meals were delicious and varied. Colin and Katherine remembered my dining preferences. Chef Josh and his talented staff prepared nutritious and savory meals every day. The efficient and pleasant caregivers were helpful, even with the TV. The we-can-do-miracles staffers Peter and Shelby arranged their schedules to accommodate my special needs. This facility runs smoothly thanks to Mr. Kiel (Super Manager), with assistance from Nancy, the nicest concierge. I am a very satisfied client, and am looking forward to happily to my next stay here. I would recommend Watermark as a safe haven for respite stays. --------------- If you are looking for a clean, safe and pleasant assisted living home for a respite stay, this facility is worth checking out. I believe that Kiel, the general manager, put his personal stamp on the services and personnel. He was excellent at coordinating the various aspects of my respite stay. His pleasant outgoing personality was reflected in the attitudes of all the staff. Thank you Kiel. Marian S., my med tech and Sara, my caretaker were very professional and conscientious in dealing with my personal health. The food was heavenly, especially the desserts. Everything was well seasoned, and presented in an appetizing manner - the food said "EAT ME!". Josh and Jusef, the chefs, had all meals carefully planned to provide for a variety of taste preferences. Jennifer, Kate and the rest of the dining staff were great at remembering my meal preferences: I had requested half portions, which they remembered for subsequent meals. Thank you Watermark San Ramon for making my respite stay a memorable experience.

April 2024

Google

Mari Waite

We were in desperate need for temporary care for my 94 year old mom. We had a lot of concerns as my mother had recently fallen and had other health issues as well. She had been at a skilled nursing facility and I desperately wanted her to be in a different environment. Kiel the executive director and Karyn were amazing to work with. They had a beautiful suite available. The bedroom and bathroom were very spacious. There was a mini refrigerator, a keurig and sink. Nice flat screen tv with access to Netflix etc. My Mom was provided with a pendant to wear in which she could press it whenever she needed assistance. They have a med tech that hands out the medications which was extremely helpful as my Mom takes a lot of medications. The food at the restaurant was delicious! Three meals are provided along with snacks. Staff is very accommodating. We dined with my Mom on several occasions and we were blown away by the quality of the food served. Although my Mom did not partake in any of the activities it was nice to see that they had a wide variety to choose from. Another wonderful benefit was that they have someone who comes in weekly to the salon. My Mom received a haircut and had a mani/pedi -cost very reasonable. The residence is beautifully decorated and the grounds are gorgeous as well. My Mom was very pleased with the care she received and she is not easy to please! We highly recommend Watermark.

March 2024

Google

Barbara Myles

Living at the Watermark in San Ramon has been a pleasure. The employees are very caring and compassionate to all the residents. The food is excellent and the units are well cared for. The residents are very friendly with a wide range of activities.

February 2024

Google

William Whisler

My wife and I have surveyed several retirement facilities in the Danville/San Ramon area and have settled on The Watermark. For us, it is the perfect match and the place we will call home in the last stretch of our lives. We have been impressed with the professionalism and personal attention extended to us by the personnel and management. We have interviewed some residents and attended events offered to the residents and visitors and can only say The Watermark is a top-notch facility. The food is amazing, the property is new and modern looking, the ambiance is homey and the air you breathe there is friendly. Unequivocally we give The Watermark 5 stars!

November 2023

Google

mark donnell

Mom is treated great and she loves the food!

October 2023

Google

Elly Hoeser

We had moved my father-in-law there shortly after they had first opened during Covid days. Since then, we had experienced many growth pains with the lack of residences, activity and service inconsistencies, and constant staffing challenges for a little over a year. However, I'm happy to see things have finally stabilized since their current Executive Director, Kiel, had come on board. The community is now lively with more residents and activities, and most importantly, a great staff! They truly made us feel as part of a community, accommodating to our needs and provided us the comfort to know that our family was in good hands with their care. I'd highly recommend this community!

October 2023

Google

Lisa Ching

I highly recommend the Watermark for respite stays. Kiel was great in providing all the information we needed when we were looking for a assisted living facility for respite stays for my mother. We had originally planned a 10 day stay for our out-of-state vacation, which included an extra day after our return. As it turned out I must have caught Covid on the plane trip home, because I was sick the next morning and tested positive. Kiel made it very easy to coordinate extending her stay at Watermark for another 12 days while I recovered. I am very happy with the care my mother was given. She uses a walker, and is a picky eater, and Watermark was able to accommodate her well. Here are her comments about Watermark: "My second stay at Watermark assisted living Facility was better than the first. I tasted several meals that were absolutely delicious and presented as in an expensive restaurant. Thanks, many thanks to Chefs Fili and Betty and Chef Josh (the very talented Boss) for taking time to present my mini-meals as sample plates. A shepherds Pie shaped like a small tart with a large mashed potato Kiss topping would make anyone smile. Thanks also to Peter - driver and exercise instructor, Nancy - concierge, Jennifer - lead server and her staff, and I cannot forget Caregivers Vanessa, Lilia, Sarah, Claudia, and med techs Nadine, Maria,and Virgie. Thanks, many thanks to other staff members who are not named because I cannot recall their names. I appreciate your gentleness and compassion when placing me in bed, and not dropping me like a sack of stones and causing me to cry out in pain. The exercise classes were fun and a welcome change from boredom, also craft and cooking classes, and a special session with the local San Ramon police - Focusing on protection for elders. Of course there is no pressure to go to all the social events, but I went to as many as I could to get an idea of what was available. My room was spacious enough for me, clean and temperature controlled. Laundry service was good. My only complaint is I received only 3 showers and a few sponge baths during my stay. The staff said that 7 people were being trained so they would have more help in the future. Thank you for your courtesy and great decisions. Watermark is lucky to have Kiel as its chief administrator."

June 2023

Google

Fred Mekata

Ruth and I searched for months and decided The Watermark at San Ramon would be our new home. We are so glad we decided on the right one! It was everything we had hoped it would be and more. The entire staff gives us much love and support. We have become good friends with staff and fellow residents.

June 2023

Google

Robert Vallario

My mom Marie Vallario--94 years old has been a resident less than 1 yr but having lived in other assisted living facilities prior to Watermark I can vouch for this is by far the best. The staff here at this facility are excelllent--caring, attentive, always a positive attitude. Can not say enough good things Bob Vallari

May 2023

Google

scott taggart

Just moved my MIL there yesterday (2023.03.31). Worked very closely with Kiel the director who has been absolutely superb in every way. He is all-in on making both the resident and the family comfortable. He made himself available anytime via his cell and he really likes the work he does. The facility is beautiful - warm, inviting, clean, no sense at all of being institutional. The staff are warm and caring. My MIL who has been very secluded for almost 5 years did not want to leave her home "up in the hills" but for various reasons she had to. In less than 24 hours, she was having lunch with 3 other new friends and showing joy. Wow!

May 2023

Google

Joachim Hellwig

Moved our aunt about five weeks ago to memory care and and were delighted about the professional support the administration and executive team provided as well as the care team. We were thoroughly informed and the team accelerated our moving date on short notice without any hesitation. I feel my aunt is in best hands.

April 2023

Google

Ann Barnes

My mother, having dementia, has been a resident of the memory care unit at The Watermark in San Ramon for a few months now. After losing her husband and caregiver of 62 years she was understandably extremely distraught and confused. The staff at The Watermark bent over backwards trying to help her adjust to her new living situation during a very difficult transition. All the staff are helpful and professional: from the care givers to the kitchen and front desk staff, to the administrative staff and Director of the facility they are all wonderful. In addition to the staff, the facilities are great and the activities are plentiful and well managed. She is now feeling happy and secure. It's a hard to decision to make putting your loved one in the care of others but I would not hesitate to recommend The Watermark to families.

April 2023

Google

William Vallario

Mom has found her new HOME Marie has been in other assisted living facilities and the care that The Watermark @ San Ramon has provided is wonderful. Caring, compassion along with activities that allows Mom to be more involved. From the beginning with the help of moving into Watermark to the attentive staff taking good care of Mom. Kiel thanks for all you d

March 2023

Google

Sameer Polji

Lovely and delightful interi

February 2023

Google

Dee Kennedy

My wife and I lived there and loved it. Yes, it had all that was promised, but the best thing was the people. The staff was more than friendly. They became your true friends. The other residents also became part of your true community. It was a pleasant way of life. Of course, there were problems like any other lifestyle. They were solved together like a family. The care we received allowed our health to improve, and we moved on to a more independent lifestyle. We wouldn't hesitate to return. We love it.

January 2023

Google

Bill Haslim

I have been so grateful for The Watermark at San Ramon and for their staff. The memory care team there took such great care of my mom through her last season of life, and treated her with dignity and kindness. The staff members were always attentive to my mom's needs and they did an incredible job of keeping me informed and connected (even texting me updates and sending me photos of activities). When my mom's needs increased their staff facilitated the process of bringing in additional support. On top of all that the facility itself is new, beautiful, clean, and inviting. I always felt welcomed and supported whenever I spent time with my mom there, and the personal hospitality was consistent from the front desk, to the care providers, to the executive leadership. Watermark was really the best decision we could have made for my mom, and I would strongly recommend this facility to anyone looking for long term care in the East Bay.

November 2022

Google

Sue Raio

My mother, having dementia, has been a resident of the memory care unit at The Watermark in San Ramon for a few months now. She was understandably distraught and confused. The staff at The Watermark bent over backwards trying to help her adjust to her new living situation during a very difficult transition. All the staff are helpful and professional: from the care givers to the kitchen and front desk staff, to the administrative staff and the Director of the facility - they are all wonderful. In addition to the staff, this location has a great activities director - Gigi. You can see the activities on the Watermark fb page. She stresses in moving your body and keeping hydrated. She keeps all the residents engaged and challenged, with plenty of activities for everyone. My mom is now feeling happy and secure. It's a hard to decision to make putting your loved one in the care of others but I would not hesitate to recommend The Watermark to families.

November 2022

Google

Susan Moser

I moved my parents here about 3 months ago. Mom in memory care and dad in assisted living. We looked a many places around here and felt most comfortable at The Watermark. Kiel Stromgren, the Executive Director and the rest of the staff is very kind, attentive and hands on. The accommodations are very nice - feels more like a hotel/resort. The food here is by far the best I've seen at a Senior Living Community. It's also nice that my dad is able to see my mom in memory care daily. I'd definitely recommend to others looking for a community for their aging parents.

November 2022

Google

Andrew Pruitt

We moved my Dad into The Watermark at San Ramon several weeks ago. I have to say, I did not anticipate that this transition would go so well. I visit my Dad almost every other day, and he repeatedly says how much he appreciates the staff, loves visiting with all the residents, and is so comfortable in his new home. I don't even have to ask him, he offers these great compliments. That was the absolute most important part for our family, to have our Dad in a place where he is happy. From the beginning, Kiel (Executive Director), LaQuisha (Activities Director), and Sangeeta all made themselves extremely accessible if we had any concerns, returned calls immediately, or interrupted what they were doing to help us get updates. Almost every time I visit Dad, LaQuisha is bringing great energy to the common areas, supporting the staff, and just having a good time with the residents. That stood out having leadership highly engaged and visibly having fun. The staff has been so good with my Dad. He isn't the most cooperative, and given the memory issues, doesn't remember his limitations. I would say being patient, kind, and loving are basic fundamentals for this job. But this staff also has fun with him bringing laughter out of situations that would otherwise be frustrating. One thing I was looking for was a supporting cast that didn't just show up to a job and clock in, but a staff that also portrayed that they loved what they do. This staff convinced me of this immediately. Food is great, lots of activities, residents are encouraged to participate in everything....which my Dad needed. He needs a push to engage with people, and he gets that here. I would highly recommend The Watermark. You can always tell when people are coming to work because they have a purpose and love what they do. That is the case here.

October 2022

Google

Jessica Doerr

I recently moved my mother into this lovely community.I couldn't be happier with the choice.From the very beginning, Kiel Stromgren, the executive director, was especially helpful in making the transition as smooth as possible for both my mother and our extended family. The staff members have been incredibly welcoming and caring, and they have gone above and beyond to ensure the my mother feels comfortable and at home. Jennifer who is a member of the dining room staff is especially attentive to my mother.The food is delicious, with lots of options for all types of diets. My mother especially enjoys the soups. The activity director Gigi is fantastic and always comes up with creative and engaging activities for the residents.The building isa gorgeous craftsman's style. The front porch view is spectacular. It's clear a lot of thought went into the building to ensure the residents are comfortable and happy. Overall I would highly recommend The Watermark of San Roman to anyone looking for an asst. living community for their loved ones.