Wheelock Terrace

June 2023

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Rick Trottier

August 2022

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David Drasher

Always smells like lunch time when you walk in the building nice well clean

October 2021

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Kip Oberting

October 2021

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Penny koburger

June 2021

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Lynnwood Andrews

My mother has lived at Wheelock Terrace for four years. She has received exemplary care from the staff. I would highly recommend Wheelock Terrace to any family seeking a safe, warm and nurturing place for their senior.

June 2021

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Rita Love

Our Experience with Wheelock Terrace Buck Road Hanover, NH This "Review" is submitted by me, the daughter of a resident who has made Wheelock Terrace (in the Gardens, memory care) her home since the summer of 2020. The resident, my Mom, and her husband, my Dad, lived in my home three years prior to admission, and during that time, chose to stay at Wheelock Terrace on three occasions of two weeks each. The following assessment is based upon the above experiences. --KINDNESS is the best word to describe the gift of the Wheelock Terrace team to its residents. RELATIONSHIP building is evident. It is apparent that aids to the residents see their career as more then a job. --Wheelock Terrace is residentially located in the quality town of Hanover, NH and near an excellent hospital. --A fine, attractive and welcoming building, well designed, with the interior decoration statement being classy and cheerful in presentation --Clean and well maintained both in the resident rooms and all group areas, with a 'newness" appearance at all times --Financial matters are handled pleasantly, with an attitude that all are working together to make it possible for the resident to be there. Fees and dates are clearly defined, and judging from our experience, are honored. Fees are definitely appropriate. Quality is evident. --There is attention to palatable, healthful meals with variety, and fine presentation, in lovely dining areas; willingness to adjust for dietary restrictions; options given for residents to make their own menu choices; and considerate seating dining arrangement for resident preferences --Flexibility for residents desire to have their own furniture and personal items which may be meaningful to connect with their past; staff is eager to help facilitate getting those items into the spacious room; windows allow sunlight on lightly colored walls --Considerate in choosing a room for the resident that will help with adjustment such as a view that will orient once the door is opened. --Attendant stations nearby; monitoring of the resident's needs is ongoing; staff are always paying attention and give help. --Directors, business personnel, receptionists, nurses, therapists, staff, aids, and activity facilitators frequently come to visit the resident (with COVID guidelines observed). There is an overall "friendly" air. --Safety reassurance comes from seeing the overall cleanliness, as well as the guidelines for COVID being honored, in general and by each person. --Multiple activities are offered daily and residents are assisted in their attendance and in the activity if needed. The activities address the variety of needs and interests of residents—games, cooking, crafts, exercise, music, entertainment, shows, beauty salon, etc. --A nurse oversees care such as patient's pharmaceutical medications, medical conditions and evaluations. Family is notified when any change in resident health is noted. The cooperation and communication with the resident's medical doctors goes smoothly. --Many attendants brainstorm to come up with creative ways to redirect and relax a resident with memory difficulty. -- When The Family asks for a "status of the resident report", it is detailed (showing knowledge of the resident's personality and quirks) and is given promptly. --The team at Wheelock assist and encourage and help The Family to interact with the resident, whether personal visit is appropriate, or by telephone, ZOOM , or Portal, or US mail (considering COVID times). --Suggestions are taken with interest, communication is welcomed, problem solving is an open discussion, questions are answered thoroughly, and kindness is evident at every level. Family are heard and respected. In summary, the Wheelock Terrace experience is ideal. It is providing a life we had not dared to expect for this time of elder care and memory loss. It blesses the resident and the whole Family. We are deeply appreciative!

May 2021

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robert grabill

I am a minister, and have visited Wheelock Terrace many times to visit and support members of our church family, and I am very familiar with the very high quality of caring and professionalism from all staff. From top administration to aides, there is a strong sense of teamwork and dedication to the residents and their families. When my mother needed to move to a memory care facility, it was easy for our family to choose Wheelock Terrace. She received superlative care.

January 2021

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Jesse Houk

My step-father spent his final years at Wheelock. Especially towards the end he was not always the easiest to deal with, and yet required round the clock care. The Wheelock staff was wonderfully patient with him, and treated him with kindness and compassion, no matter what his mood was. I have a great deal of respect for this home.

December 2020

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Lilly Tuttle

My mother has lived at Wheelock Terrace for several years and I have had nothing but positive experiences with the staff and the facilities. It is bright, welcoming, and well maintained; it truly feels like a home. I've never heard one word from my mother about staff members who are anything but kind, respectful, friendly, patient, and caring - and there are several nurses and aides who truly go above and beyond for the residents. In the past year during the Covid pandemic the staff at Wheelock has been heroic, keeping spirits up and residents safe. My mother received a Covid-19 vaccine today and while I feel a great sense of relief, it only confirms my gratitude for the whole team at Wheelock.

December 2020

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Karen Seltzer

My mother has lived at Wheelock Terrace for just over a year and I couldn't be happier! I know that not only is she well cared for and her needs are met, but most importantly she is loved and respected. As her needs have changed since she first moved in, the staff has done everything possible to make transitions easy and my mom feel comfortable. The level of communication from top administration to the nursing, activities and concierge staff is topnotch. I know my mom is kept busy with appropriate activities - even through all the COVID restrictions. I would highly highly recommend Wheelock Terrace to anyone looking for assisted living in the Upper Valley area, and especially to those looking for a memory care facility. It can't get better than the staff and facility at Wheelock Terrace.