Discovery Commons Brookfield

December 2024

Robert Schmidt

Beautiful facility with a handful of caring people. Heartis really struggles with aide staffing and it shows. If your loved one needs a higher level of care, stay away. This is by and large an independent living facility. Any needs above that - they are not able to accommodate in a caring way. Weekend staff especially (with no management around) was a hell trip for my mom. Verbal and physical abuse were evident. Complaints to management fell on deaf ears with no follow-up or were greeted with a very defensive stance. Residents commented that they were scared to complain for fear of the retribution. Sad.

September 2024

Google

Ellen Heitman

Kamia R. Is a kind, hard working and caring aide. She always goes above and beyond in caring for others. She brings such joy into her work. Thanks for all you do to make me smile and for treating me with such kindness and respect. Fr. Mike 9/2/24

June 2024

Arlee Champaigne

Tyeisha has been a recent addition to my mother’s caregiving team. She displays a positive attitude and is willing to do work that isn’t necessarily hers. She seems to care deeply about the people that she is caring for. Appreciate having Tyeisha as part of the Heartis team.

June 2024

Arlee Champaigne

I would like to recognize one of my mother's caregivers at Heartis. Kalisha has always been willing to go above and beyond what is expected of her at Heartis. I’ve always seen her willing to do whatever needs to be done - never an attitude of “that’s not my job”. She has openly expressed how much she enjoys working with the elderly & that is apparent in her work. Kalisha has made my journey through my mother’s difficult and lengthy dementia journey easier to deal with.

June 2024

Arlee Champaigne

I would like to recognize a few of my mother's caregivers at Heartis. Sharron I have been impressed by the caring approach that Sharron has had with both my mother & other residents. She has a great way of relating to residents with dementia. She doesn’t just care about their physical needs, she addresses their emotional needs as well. My mother loves the attention that Sharron has given her. Mom & I are lucky to have Sharron working at Heartis.

June 2024

Google

Matt Erdman

My mother was a resident of Heartis Brookfield up until her passing in May. Heartis is a special place that cares deeply for their residents and it shows. The staff was incredibly kind and loving towards my mom in every way possible during her residency there. They are hardworking and compassionate and treated her with respect and dignity, and that was never more obvious than when she entered in hospice there. Our family will forever be grateful for what they did for our mother. Abbey Nickerson, who is the resident care director, deserves special attention for all that she does to ensure the health and physical well being of all the residents there. It's not easy. The business side of assisted living and memory care is credibility challenging and requires a tremendous amount of effort. The current management team in place there does a tremedous job juggling all of the day-to-day complexities of senior living. Are they perfect? Absolutely not. They can't be everything to everybody. And some seniors and their families may not be the best fit there either. It's a two-way street that relies on open and honest communication between all parties involved. In our case, it was the absolute best place for our mom to live out her remaining years in comfort, safety and dignity.

March 2024

Google

James Hoppe

I came to Heartis in October and have been very happy with the activities, food, therapy and care. I want to give a shout out to Jeremy in PT, Alexis and Tatianna as caregivers for always being cheerful and making me smile, Dee, Malek, and Shari in the dining room for remembering what I like and making me laugh! If you can't be at home, this is a nice place to be I also want to give a special thanks to Steve and Abbey in the nursing dept for helping me with insurance and minor medical attention. Both Katies, Ross, and LeAnn do a great job in administration, and Ashley does a super job with all the activities. Other places don't compare! I forgot to mention Nick and Taylor in the dining room!

December 2023

Google

Pattie Pilz

My friend moved here after being in several other homes in the area. Heartis is by far the best he has been in. The employees are friendly and the residents look like they enjoy the their work and the residents. So much different from other facilities where the workers appear indifferent to both their jobs and the residents.The building is bright and cheerful too!

November 2023

Google

Brian Olson

Our family's experience with Heartis Village in Brookfield was outstanding. LeiAn maintained excellent communication during our consideration. In the end it didn't work out for our loved one, but at no fault on the part of Heartis Village. We feel if we ever need to explore another change we would consider Heartis in a heart-beat. Thank you, LeiAn and Heartis Village.

October 2023

Google

Jennifer Major

My father recently moved in, and I wanted to give a shout out to Will in maintenance. He immediately helped my dad get settled, hooked up the tv as soon as we brought it, and helped with some furniture needs! He is a true asset to the facility. Thanks Will!

October 2023

Google

qadriyyah as-salafi

Heartis Brookfield is a beautiful community filled with engaging activities for residents. The staff is great, patient, and kind. The Leadership team is amazing as they go above and beyond to meet residents and family expectations. What I've found is that Heartis Brookfield is a wonderful place to live and work.

September 2023

Google

Lori Silinskie

Heartis Brookfield is a beautiful community filled with caring leaders and team that ensure the very best is provided to their residents. It is a joy to visit there and see residents engaged in fun programs. The positive energy is palpable there! The community is clean, bright, and welcoming. The care is the very best!

June 2023

Google

Will Hendricks

Katie and her team are amazing at what they do. The residents always seem to have a smile on their faces and having fun.

May 2023

Google

Barbara Shelley

My mother has been at Heartis since, January 2023. Her care has been phenomenal! Leanne in Marketing was my first contact with Heartis Brookfield. She took time aside from my tour to talk to me and share her personal experience and understanding of the transition for my mother. The Generations Manager Latoya truly LOVES her residents and makes sure ALL caregivers provide excellent care. Latoya knows my moms history and I am updated as soon as something needs to be addressed. Latoya considers the residents as family and provides any cares needed along with her roll as manager. Never hesitation to help! Shows with her heart excellence in all aspects. Hailey a caregiver too has the biggest heart and takes the time to sit and talk with my mom. Has an amazing relationship with her always makes sure she is well taken care of! The caregivers all know me by first name and am always welcomed when I come. I toured 8 memory care facilities prior to coming to Heartis Brookfield. None even compare slightly to the cleanliness, care, and compassion showed at Heartis!! My mom is in amazing hands everyday. Even when she was hospitalized the staff came to see her in the hospital. They go above and beyond not because they have to, but because the support and love is apart of them. Thank you Generations (Latoya, Hailey, and Caregivers)!!!

April 2023

Google

Gail Edwards

I went into Heartis to simply deliver packages for Amazon it was absolutely beautiful and to top it off they front desk lady I believe her name was Tiarra (sorry if I'm spelling it wrong) she was amazing her smile when you walk through the door was outstanding she was very helpful and full of joy good job Heartis 

April 2023

Google

Ross Segel

I'm currently the Executive Director at a neighboring Heartis community in Glendale, and I have to say, Katie and her team played a massive role in my decision to join Heartis. My visit to Heartis Brookfield was an absolute delight. The warm welcome from her and everyone on her team, the stunning facility, and the happy residents all made a strong impression. Sitting down with Katie for nearly two hours sealed the deal for me. Her passion and the way her team takes care of residents left me with no doubt that Heartis was the right fit for me. I couldn't be happier with my choice, and I'm excited to be part of the Heartis family. Thank you Katie for all you do and your continued support every day!

March 2023

Google

Celeste Olsen

My husband has been a resident since May 2023. Prior to coming to Heartis Village, he resided at a different memory care unit for 9 mo. and were so turned off by the care or should I say lack of care. I decided to look for a better facility for my husband. I toured 3 and decided on Heartis. I found the executive administrators to be friendly , kind, empathetic, transparent and very professional. The staff is attentive, very caring, so kind to their residents. All residents are treated with respect. I see hugs and an occasional kiss given to residents. I truly believe that I've found the best care for my husband. I couldn't be happier. I also want to mention the activities people and the amazing job they do to keep the residents active and involved. There is also physical therapists that work with the residents, Patricia is so kind and patient with my husband. The meals are amazing and I've seen the chef come out to ask the residents if they enjoyed their meal. And thanks to Maintenance and housekeeping everything is well maintained and clean. I am so pleased and happy that I found Heartis Village for my dear husband of 45 years.

March 2023

Google

Sean Feijo

Heartis Brookfield is a beautiful facility and a great team! Every day is filled with vibrant, fulfilling activities, the clinical team takes the time to provide the care and attention your loved one deserves and the leadership team truly cares for their staff and residents . Highly recommend!

February 2023

Google

Ross Worzalla

My wife and I went through the journey of helping our mothers move into senior living communities a number of years ago - even before I began my later life career as a senior living consultant. For the past nine years, I've been blessed to work as a Director of Sales and Marketing for four wonderful senior living communities. My current community is Heartis Village Brookfield, easily the finest of the places I've worked. Yes, the building is beautiful and just over three years old, but it's what goes on inside that makes it easy to come to work every day. The culture of Heartis is what first sold me, and continues to define this place as warm, caring, fun and real. Team members who want to be here, enjoy working here. I've been doing this long enough to know the difference and it's this simple: happy staff equals happy residents. We have happy residents. No community is perfect but we strive to be better than yesterday - every day. When we focus on the residents and their families a positive experience can be shared by all.

January 2023

Google

Timothy Owens

In all my interactions white at Heartis, the staff have been extremely respectful. The building is incredibly well kept. The nurses Abbey, Liz, and Steve go above and beyond to help the residents with their needs and making sure they're met in the timely manner when I have requested assistance. I would not hesitate to move a family member here!!

January 2023

Google

Linda Malucha

This community is truly amazing. Even though my mom chose not to live here(she chose independent living), the building was clean and Beautiful. Ross was very attentive and informative with the entire process. Definitely would recommend Heartis to everyone.

December 2022

Google

Melissa Garcia

This place is absolutely beautiful! When you walk in, all the staff are so nice.

November 2022

Google

Kristin Courchaine

I recently moved my mom to Heartis after my dad passed away. The staff, Abbey, Ross, and LeiAnn went out of their way to make this transition quickly for our family. They have gone above and beyond to make sure my mom has had the care we were looking for. My mom has been participating in the activities and enjoying many of the meals. Thank you, Heartis team, for all you have done for our family!

November 2022

Google

Chris John

Great tour, facility, and experience to get him signed up and in the door. Heartis is perfect for someone who is fairly mobile, can tend to themselves somewhat, and wants to be engaged in the resident living offerings. We were especially impressed with the emphasis on creating a great resident community experience and "vibrant living". That not my Dad though so, for us, it's been a more of a challenge. All that aside, there were MAJOR issues with the prior leadership team: poor communication internally and externally, and very little follow-through. However, we certainly have been pleased with the commitment, follow through, attention to details, and the all-around communication of the new leadership team and current staff. Previous one-star rating has been changed to four-star as a result (not 5* though because we did go through what we went through). THANK YOU for turning things around!

November 2022

Google

JoAnn Haberlein

We moved our folks into Heartis a few months ago, and we are very happy we did. The staff are professional, compassionate and cheerful. They are eager to accommodate our wishes quickly. This is true…… beginning with the receptionist....to the dining personnel.... to the managers. In particular, we are so grateful that we had LeiAn hold our hand from start to finish. She made everything happen quickly and carefully, and she tied all the loose ends for us along the way! Transitioning parents from independence to assisted living is not an easy feat, but thanks to LeiAn’s knowledge and experience to guide us along - we made it! Heartis is awesome!

November 2022

Google

LeiAn Lynch

Hi my name is LeiAn Lynch and I am the DSM for Heartis Brookfield. I have been truly amazed how many things have turned around when our new ED, Stephanie and myself came in together. I see what I see and it is remarkable. We have an excellent Care Staff, Med Techs, Kitchen Staff and Directors...and an excellent support team from upper management! The families have and are becoming a part of our Heartis Family! The families are even helping with their loved ones... During these challenging times with COVID. We are very proactive and we are Blessed and Grateful~ if their are complaints...we ask what the complaint is, Do they have a solution? Every Director pitches in where needed,. Each Director have different and unique skill sets, which sets us a part! We are very Dedicated and Passionate about what we do! ..We are very open and honest with them.. and we figure out a solution...I love what I do and I am so honored to be here. Your loved one will be well taken care of! We hope to see you soon! Love what I do!!! Warm regards, LeiAn

October 2022

Google

J T

I would like to give a special thanks to Haley B. in Memory Care, it takes a huge burden off my shoulders knowing that my family member is well taken care of, especially when she's on the clock. Thank you Haley B. You are truly one of gods vessels...continue to do an awesome job!

October 2022

Google

Danielle Gilbert

I've personally visited Heartis Brookfield on several occasions. The team there is outstanding! Katie the Executive Director, Katie the Business Office Director and Le'Ann Director of Sales are the best! Their hard work and dedication to the community over the past year have made such a positive impact on the operations.

August 2022

Google

Troy Jensen

March 2022

Google

Denesia McGee

January 2022

Google

Kathy and Dale W

Lovely facility and excellent staff who give their all.

December 2021

Google

Robert Phillippi

My dad has been living at Heartis Brookfield for one year now. We have weathered many changes in staff and management. The corporate office staff has listened and responded to our concerns. They have made changes and because of the positive outcomes we moved our mother in as well. They listened and in time we have seen great improvement in food, care, housekeeping and activities. Maintainance helped us set up hands free TV service as my dad can not use a remote. They even lowered his mailbox as he is in a wheelchair and has no fine motor ability of his hands. He can now see his Mail & remove it himself. All these steps taken to keep him independent means a great deal to him & to our family. Th staff they have in place now listen & care. Susan Kramer daughter.

December 2020

Google

Karen Bressanelli

The staff has been wonderful to work with - especially during these challenging times of COVID. They have done everything possible to make my aunt comfortable and her experience as positive as possible!

November 2020

Google

Becky Landberg

I needed to find an urgent placement for my father, after many falls, and all sorts of other ailments, there was no way we could safely move him into our house at this point as we had previously planned. Heartis Brookfield was absolutely wonderful in helping us out in getting him here safely from over 300 miles away, and in HIS place last minute when he was discharged early. Everyone was wonderful through the whole thing, despite me not knowing what I was doing, I would like to give Stephanie in particular a call out, as she dealt with my dozens of emails and hundreds of questions in a calm and supportive manner. The facility is very clean, and brand new. It doesnt feel like a care facility but like a luxury apartment complex. I would definitely recommend it to others. This whole thing was hard, but Heartis made it easier. Best of all for me, dad is close by! Whenever he needs something, I can now just drop it off instead of having to coordinate from hundreds of miles away AND I can see my dad shining through the fog again. Now we just need this pandemic to end so we can figure out our new normal...

November 2020

Google

Clausen Nancy

My mom recently moved into Heartis Senior Living and it is a breath of fresh air. Everyone is so kind, she absolutely loves it! The atmosphere, the food, the staff and all the comforts of home are what you will find at Heartis. I am so grateful to know that she is taken care of 24, 7! Thank you Heartis Team!

October 2020

Google

Ally Marie

October 2020

Facebook

Aquarius Crystal

I absolutely love working here. I do third shift and it is very quiet and laided back.... Very caring place to work.

October 2020

Google

Jimmy Championiii

Just moved Mom in, Stephanie has been a great help navigating uncharted waters for my wife and I. A beautiful facility that I would highly recommend!

September 2020

Google

Mary English-French

I moved my Mother into this facility after I felt that she had no socialization where she was. We love that they have included Mom in the activities there! We love that she now has a window for window visits. Her apartment is adorable and much more adapted to her needs! She is definitely much happier there, and I commend them for all of their efforts in dealing with this pandemic.

August 2020

Google

Christine Frick

Brand new location in Brookfield. Mom was one of the first residents; and I must say that they are working out the kinks with their services. I am pleased with that. The staff, from Michaela at the front desk to Jerry in maintenance, the two Saras: in activities and in the business office, Stephanie and Christine at the helm, Mila in custodial, and the nursing staff are very friendly, know what they are doing, and get answers for residents and family quickly. Mom has made friends and seems to be kept busy. My family and I have been to two events already, so I know that they care about the families too. Communication is the key to success and they are working hard on that as they work through growing pains. They have assisted living and memory care and the building and apartments are lovely. They have a handicap friendly bus to take residents to appointments and group outings. I have ridden the bus with mom to personal health appointments.Take a tour and get info and see for yourself.

August 2020

Google

Red Hood

July 2020

Google

Pam Enright

We are so pleased we moved Mom from the skilled nursing facility to her new apartment at Heartis! We all love being able to see her through her window! (We hadnt seen her since COVID19 restrictions on senior living communities.). We celebrated her 88th birthday there! Theyre are all so kind, caring, smiling, friendly and attentive! The food is wonderful! The facility is BEAUTIFUL! Mom is looking forward to more activities on the horizon! Cant say enough!

July 2020

Google

Joel Vincent

I recently moved my grandmother to the memory care facility.She was recently diagnosed with Alzheimers. I was helped the whole way through her admission by Stephanie Ruffi. She let me know what paperwork was all needed since I have never been in the position to move someone into a senior living facility. Now that grandma is in memory care Patricia Fabian sends me weekly email updates on my grandmothers progress. Grandma seems to be happier than she has been in years living here. There are always activities for her to do to keep her mind busy. Every staff member i have met from the front desk to the memory care unit have always acted professional and courteous.

May 2020

Google

Marion Kowalski

My mom just moved in and everyone has been amazing. She is going to love it here. They made her feel so special upon our arrival. Thank you so much.

April 2020

Google

Nanette Johnson

My Mom has been there since October. She has a beautiful, well appointed apartment. The entire team is kind and makes my Mom feel included and well taken care of. Saras activities have made my Mom more involved than she has been in years. Sara, in the office, keeps us well informed about business related items. Stephanie was great getting everything in order during different phases. She is taken to her appointments when needed. Jerry takes great care of the building. The housekeeping staff, aides, front desk, and the entire rest of the team are fantastic! Christine addresses each concern immediately and takes action. Kudos to Christine, the executive director, for assembling such a great team.

February 2020

Google

Janice Watter

Mom moved to Heartis Village Brookfield in October 2019 shortly after it opened. The staff has been caring and friendly to her and our family. Prior to living at Heartis she was alone and isolated. At Heartis she has made some new friends. She is in a safe place with fun activities, a nice new apartment, and people to keep her company. Despite a few growing pains, our experience with Heartis has been a positive change for mom.

July 2019

Google

Tami Cumings

Very excited to see this new community! Will be a great assisted living and memory care option for seniors.