The Avalon of New Albany

October 2024

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Lashun Gilliam

September 2024

Google

Dwayne Scott

My mom was recently moved to The Avalon in New Albany. I have to say, that I am very impressed with them. From the very first interactions with the staff, deciding and planning the move, they have been amazing. They are friendly and attentive to mom's needs. They are proactive, keeping me informed of any questions/issues/concern that has arisen. The facility itself is very cleaned and maintained. The staff being incredibly helpful getting mom in and set up in her one bedroom. Mom generally like the meals, with a nice variety. All in all, I really like this place. I can see me utilizing it if I ever get to needing to be in Assited Living. A thankful son.

August 2024

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Brianna Lindsay

Nichole was very sweet and welcoming , Sky was very nice and heart warming. the whole staff was very welcoming i loved it

August 2024

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Mary Jo Wells

My family is overwhelmed by the kindness and professionalism of every single staff person at The Avalon. We are very excited to start our journey and just know we have made the right decision! Special kudos to Sharon, Nicole and Jacque for making us feel so comfortable.

August 2024

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Sharon Fitzpatrick

June 2024

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Brittany

Beautiful community. Amazing team. Especially Ms. Chasity 😉

June 2024

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Kathy Ingram

Caring & compassionate staff.

February 2024

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Kathleen Allen

I recently visited The Avalon of New Albany on Valentine's Day with my 12 year old daughters to distribute handmade Valentines and carnations to all of the residents. I want to thank the business office manager, Kenneth, for his exceptional assistance during our visit. Despite the surprise nature of our visit, he graciously escorted us through the facility, ensuring everything went smoothly. His actions greatly contributed to the positive experience for both us and the residents. It's clear that the staff know all of the residents and their families well and truly care about each person. We hope to return again to continue spreading joy among the wonderful residents.

December 2023

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Karen Tieman

My mother recently moved to The Avalon of New Albany from an independent living community. We were concerned the transition would be difficult for her but that was not the case. The residents welcomed my mother to the community and encouraged her involvement in activities. She calls every day to tell us how much she loves it there. Sharon and Nicole have been amazing to work with and helped us navigate the move every step of the way. We are so appreciative and thankful we found a good fit for my mother.

December 2023

Google

C Mirth

My mother, in the early to mid stages of Alzheimers, recently moved to The Avalon and absolutely loves it. Nicole and Sharon were exponentially helpful in facilitating a smooth transition for Mom into a new facility, and also answering the many questions our family had. Mom has lived elsewhere and her apartments felt like nothing more than glorified hospital rooms. At The Avalon, her studio apartment truly looks and feels like home to her. I can't say enough good things about the staff. My mom will ask the same questions repeatedly and then will say, "how many times have I asked you that?" The staff will answer along the lines of "we don't keep score" or "we're just reminding you," rather than something negative like, "This is the 10th time we've had to tell you that." They are very mindful of Mom's condition and always speak to her with kindness, never making her feel humiliated for her lack of memory. Mom knows her memory is slipping but the staff interacts with her in such a respectful way. They never talk down to her or speak to her in a manner that reminds her she has Alzheimers. In addition, the other residents on Mom's floor are very kind and often offer to help her. I feel like we have finally found the perfect place for her to call 'home' and highly recommend The Avalon. I WOULD LIKE TO ADD THE FOLLOWING (11/28/23); Google won't allow me to create a new review. I'd like to share an example of outstanding customer service recently demonstrated by one of the employees at The Avalon, New Albany. My mother, an assisted living resident, slipped in her apartment and fell, sustaining a gash over her eye and severe bruising to her right hand. A nurse on duty tried reaching me on my cell phone, but as I was driving home from out of state at the time, I was unable to pick up the call. Shortly afterward, I was able to pull over and check messages. I immediately called The Avalon's general number and spoke to an employee named Vanessa to find out Mom's status. Vanessa assured me that Mom was fine; she'd just been taken to a nearby urgent care to be checked over, but had been able to walk and was actually laughing about the fall. I let Vanessa know I would be pulling over off the highway a bit later to check in with her, as at the time I was still around 4 hours from home. I had also contacted my brother to let him know what was going on, and he reached out to The Avalon as well and also spoke to Vanessa, who was very helpful to him. He lives two hours away, so her assistance was invaluable in knowing that someone was taking great care to ensure our mom's needs were being met. In between my stops and phone calls, Vanessa was working with her supervisor and urgent care to get updates on my mom and figure out transportation for her back to her apartment. At one point, I was at a roadside rest along the highway, still a couple of hours away. Vanessa assured me that she wouldn't leave until she saw my mom return. I can't tell you how much that meant to my family, to know someone would do that for us, especially when I learned later that the day was Vanessa's birthday. Vanessa had arranged ambulatory service to get my mom back home, but it was going to take at least two hours before they'd be available. I was able to reach another family member, who I connected to Vanessa, and Mom had a ride back to The Avalon within about half an hour. Once Mom made it back to The Avalon, Vanessa made sure my mom had some sort of dinner prepared for her as Mom mentioned being hungry. In addition, Vanessa spotted a bit of blood on my mom's floor and thoroughly cleaned it up, which I'm sure was outside her job parameters. Needless to say, the day was very nerve-wracking for my brother and me as we were both nowhere near The Avalon when this happened and we were very concerned for our mom's well-being. Vanessa's calmness, her willingness to go "above and beyond" to take care of our mom, and her efficiency in making sure everything was taken care of was nothing short of exemplary customer service.

November 2023

Google

Randy Cisler

It is my pleasure to give my 100% Approval Review to the wonderful staff in place at The Avalon in New Albany. The services offered have been of excellent quality and have made my Mother's stay here exceptionally comfortable. She is a much happier person in this Assisted Living facility, as my Father's death forced her to move to be near to more family. In her 4 months here, I have noticed the management in all positions. I can report they are very customer centered and do not fall short in pleasing the customer. I will attempt to mention a few of the stellar staff . Thank you to: Sharon Fitzpatrick Front Receptionists Ken Williams Jason Cooks Waiters The Menu Rob Melody 2nd Floor Activities Director Cindy Theodore BJ Tammy Cleaning Lady Dave Bob & Margo Zerman Summit Health Care At Your Door The EntireTeam if I missed someone!

November 2023

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Janice Deye

I moved my dad to Avalon after another assisted living facility insisted on moving my dad to memory care or the management would discharge him if I didn't cooperate. I was told no one else would take him in assisted living due to his cognitive decline. I was heartbroken and knew this would make my easy going friendly dad feeling betrayed and just miserable. I was so distraught and didn't want this to happen. Note: the staff was great it was the management I had a problem with. I meant an other women whose mother was at the same facility as my dad and she had the same experience, so she moved her mom to AvaIon and suggested I check it out. So I did. The management staff was just wonderful. They were very compassionate with me as I discussed my dad's needs and concerns I had about the previous place. They said they could work with dad in assisted living even though hid memory is very poor. They look at things other than just memory when recommending what they think is best for a resident. When the time comes, they also have a memory care unit. The staff is awesome. They encourage him to join activities, they are on top of assisting him with showering, ensuring he wears clean clothes, taking an interest in what things he likes ect. The dining hall experience is great as well as the look and feel of the building. Everyone has welcomed him with open arms. A big weight was lifted once I got him into the Avalon. The whole vibe is much more cheerful.

August 2023

Google

Sydney

I am so relieved we found Avalon of New Albany. My mother could no longer care for herself at home and we had been researching communities while continuing to care for her daily. My mother is fiercely independent and had always said she wanted to remain in her own home. However she was resistant to outside help and care givers and the situation was becoming unsafe. As soon as we toured AONA I started to feel a sense of relief. Sharon was so understanding and patient with us and answered all of our questions over multiple days. We booked a 30-day respite care stay which initially was a difficult adjustment for both me and my mother. Sharon and Nicole provided so much advice and guidance and really all of the staff are helpful and calming for my mother. After she adjusted she began to actually thrive (participating in activities, eating with and enjoying the other residents at meal times) and we decided to upgrade to a permanent 1 BR apartment. She loves the food and staff and they are so sweet with her. I finally feel like she is safe.

April 2023

Google

Beckie Cisler

Our family is grateful for the seamless transition our Mother had to the Avalon. We had multiple legitimate concerns and emotions about uprooting her to any assisted living facility. We were dealing with many traumatic issues: her husband of 74 years had recently died; she had lived in her home for 62 years; she had medical issues that required oversight; and for years, she defiantly swore she would "never go to a nursing home!" Her strong independent attitude had served her well for 95 years! The Avalon has exceeded our expectation! Every staff member has gone the extra mile to make her feel welcome, cared for, safe, and important. She eats well, sleeps well, accepts the medical and grooming assistance, feels comfortable in her lovely apartment, and has made friends. We can summarize our highest compliment and appreciation with this statement: she is content! We are amazed and grateful! Thank you to the team at The Avalon!

February 2023

Google

Charlys Henricksen

We have found The Avalon to be the perfect place for Mom. The staff is attentive and kind. They work to encourage her to participate and join others in the dining room. She thinks her studio apartment is lovely and the meals very good. Sharon has been extremely helpful from the first visit to our quick move in. Sharon, along with Jill and Nicole have been patient and supportive as we transition to this next chapter in mom’s life. I would highly recommend The Avalon to anyone looking for a place for a loved one that treats them with respect and compassion.

January 2023

Google

GeeAyeEm1

I got the chance to be the Easter bunny for the "Easter Hop and Candy Shop" and it was a really great experience for me! Nicole (the events coordinator) invited me and I'm so glad I participated. The environment was beautiful, the people were kind, the residents seemed happy, the event itself was organized, and everyone I met was very professional. This was one of my favorite "heart smile" moments of my year. Thank you for the invite!!

January 2023

Google

Rebecca Benner

Wow! I can't say enough good things about The Avalon of New Albany. My mom has only been there a few short weeks, but the staff has made the transition amazing. Sharon and Nicole were great at accommodating our need from hospital care to memory care in just 2 short days. Jill (Director of Health Services) was wonderful with answering any and all questions and Diana (Director of Memory Care) has been such a great support! You know you are getting great care when you have all of these ladies direct cell phone numbers and get responses within minutes!! Thank you all for making The Avalon, home to my mom who needs full time care.

December 2022

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Kathy Bigrigg

The Avalon was the perfect place for our dad as he was quickly transitioning from another facility following surgery and rehab. Sharon presented all the amenities and helped arrange an expedited entry. She has also followed up to make certain all questions are answered and concerns addressed. Jill has clarified many of our nursing questions and concerns thoroughly. The staff, PSA's and Nurses have provided kind, attentive care for my father while supporting my mother's daily visits. The Avalon has created a warm, inviting culture for its residents and guests. Our family would highly recommend The Avalon at New Albany.

October 2022

Google

Erica Wohlreich

Words can't describe the love me and my family have for The Avalon of New Albany. When we moved my grandmother into The Avalon a few years ago from her own apartment, we were all anxious about what her new chapter would look like and all we have experienced is joy, comfort and ease because of the AMAZING staff! The facility is gorgeous...pristine and clean in every way. The amenities are off the charts fantastic as is the programming. With all of these wonderful things, it is truly the staff that makes The Avalon stand out. From the moment my grandmother moved in...until now...there is always a friendly smile when you walk in the door. I don't know what goes on behind the scenes, but it is clear that the entire team works incredibly hard to make sure their residents aren't just a number...they are treated with love and compassion in every interaction they have. Every aspect of making my grandmother comfortable is addressed. I have always said, "Love is in the details!" and it is clear that The Avalon is a home that is filled with love because every detail is taken into account! Starting with Sandra -- wow! What would we do without Sandra! Her communication and going up and beyond the call of duty to engage with residents and making their families feel comfort is amazing. Her organizational skills, communication and thoughtfulness shines through in everything she does, every decision that is made. Then there is Rob who has become like a son to my grandmother, Eva. He finds a way to always think about "what would bring her joy" and he does it! My grandmother is taken with his thoughtfulness and everything Rob does to make her days enjoyable. It's the little things but they are so appreciated! Tia has also become like a daughter to my grandmother. Her compassion and patience is so warm. She helps my grandmother find her newspaper every day and does it with joy...again, the little things that make all the difference. She does everything that is on her job description and MORE! Valerie in hospitality is incredible...again, the details that are noticed are just incredible! The service that The Avalon of New Albany provides resembles the service of a first class, 5-star hotel resort! It's funny to think about, but it is so inviting, warm and beautiful that it seems like a desirable place to vacation 🙂 THANK YOU THANK YOU THANK YOU to each and everyone at The Avalon who help make my grandmother's final chapter such a beautiful experience. I will forever be grateful. Please know that you are being seen...everything you do, each and everyday is being seen by your residents and their families. We are blessed to have found you!

October 2022

Google

Karl

The staff is very nice and helpful. The facility is clean and designed to facilitate the needs of the elderly.

September 2022

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tianna santana

The Avalon of New Albany is such a beautiful place. The people that work at this facility are so nice and respectful. The inside is so nice it had a movie theater , a chapel, a workout room there is so much you could do here. I would definitely recommend this assistant living place.

September 2022

Google

Ray Arras

Special recognition for two stars at The Avalon! Angie Johnson ,Activities and Kelly Barbosa Executive Chef represent the best of the Avalon Senior living. Both relate very well with everyone have outgoing personalities, warm smiles and make each Resident’s day more pleasant We appreciate everything you do for us

September 2022

Google

Ruby Miller

I did not want to come here, I wanted to be home. But I have been enjoying meeting new people. And having a good morning and everyone knows my name and I love that!!!! Rob is so good activities and he brings a smile on my face everyday.

August 2022

Google

Marty Clark

The residents are truly the center of this place. The staff work very hard to make each person feel loved and cared for. So much activity and positive energy !

August 2022

Google

Harry Bowman

After Unsatisfactory Personal Experiences with several Other Assisted Living and Skilled Nursing facilities in Central and Southern Ohio, and Hours of Online Research - 2 years ago we chose to move our Aunt to what was First & Main of New Albany, and is now The Avalon of New Albany. Even though she had difficulty at first leaving her Home, she has adjusted very well, and is now Happy with where she is and what it offers. Several factors attracted us initially, including the Dedication and Professionalism of the Management Team, and Nursing Staff, the Cleanliness of the entire property, the many Amenities, Activities, and Outstanding Food, which we have eaten several times. This facility has Many things to offer that the others do not. They have an on-site Chapel, Movie Theater, Beauty Salon, Craft and Hobby rooms, Party rooms, Meeting Areas for Family & Friends, Florida Rooms, Exercise Rooms, a Beautifully maintained and landscaped Courtyard, Excellent Chef and Cafeteria, weekly Games including Bingo, Euchre, Entertainment, Social Events, Crafts, Gardening, and host Special Events/Parties monthly. Recently there was a Fish Fry, Hog Roast, Pancake Breakfast, OSU Tailgate Party with bonfire, Thanksgiving Feast, and there will be a Christmas Party as usual, for Residents and Family. The 24/7 Nursing and Caregiver staff is Dedicated and Hard Working, and Second to None compared to what we have experienced elsewhere. Although it is Very Difficult for seniors to leave their Homes when the time comes that they cannot live alone or care for themselves, an Assisted Living facility as nice as The Avalon can and has made that transition so much better. Highly Recommend The Avalon to anyone looking for a New Home for their Loved Ones.

August 2022

Google

Kelly & David Vaziri

My parents moved into The Avalon in February of 2020 when it was formerly known as First and Main. They were there for just over six weeks when the lockdown occurred due to Covid-19. The staff worked overtime to ensure their comfort and safety. They also did everything to keep up their spirits, as they endured physical separation from their family. As restrictions lifted, the amazing social life of the center has swung back into full swing with corn roasts, happy hours, a family fish fry--the best fish and chips I've ever had!--a hog roast hoedown, and all of the other activities that the residents love. By and far, though, what I love most about The Avalon is the staff. I actually am tearing up as I write this thinking about how much they love and care for my parents. I will always be grateful that we found The Avalon!

July 2022

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Miriam Feagwi

July 2022

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Kathy Desman

Angie Johnson is doing a terrific job with the residents!!! She has made so many resodents so happy!!!!

July 2022

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Jennifer Hartke

July 2022

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Adama Kamara

June 2022

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RSBendure

Our mom moved in February this year. We thought it would be a difficult transition for her since she has enjoyed her condo for the last several years. Much to my surprise she really seems to like it a lot!. The staff is very attentive and check on her several times a day and night. The folks in the dining room do great with a variety of meals and snacks - restaurant quality in every way! She's always off to an activity such as a movie, choir, bingo, shopping or even going out to lunch...whodathought! 5 Stars! Thanks Avalon!

June 2022

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Donna Amstutz

The food by Tammy and Kelly was amazing! Roasted pig and coconut shrimp were so delicious!! Wonderful food and great event!!

June 2022

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Michael Mazzon

The Avalon of New Albany is a wonderful place. Since The Avalon took over, there have been so many activities added. Today I was fortunate to be invited to their choir concert followed by a very nice Thanksgiving Dinner with my dear friend. The staff went all out to make this a wonderful time. Thank you staff for showing that you care.

May 2022

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Julie Remer

May 2022

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Aletha Perry

Management are very hands on and engaged with their employees. Staff really seem to like doing what they do. The community is beautiful.

April 2022

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Michele Shuster

Jill and the staff at Avalon do a wonderful job of administering Avalon and taking care of its residence. My mom is in the memory care unit and has been much happier since moving into Avalon this summer.

April 2022

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Beth Howard

April 2022

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deja ingram

March 2022

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michael nkrumah

March 2022

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Jen Maxxey

It is a hard and stressful decision to make to place a loved one in assisted living. After long consideration with my mom's input and looking at multiple facilities, we made the decision to move her into The Avalon of New Albany. At our first meeting, we all knew that this place was going to carefully take care of our mom! It was and has become very obvious that the kind and helpful staff would make my mom comfortable, safe, and appreciated. Although it has been a big adjustment for her, she has settled in with 3 wonderful meals a day and is surrounded by a staff that truly cares about her well being and happiness. The comfort and security that this has given my brother and I is truly immeasurable. A weight has been lifted from our shoulders! A sincere thanks to everyone in this facility who is providing the full scope of care, interest, and kindness to our mom who deserves only the very best!

February 2022

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Mrs Bridget Freedom-Toweh

February 2022

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Paris Anderson

My grandmother moved into this facility a year ago . This is what assisted living should be . The food is good , homemade . She is happy and has friends , the staff takes great care of her and the nurses and aides are professional and knowledgeable and community everything. They have become like family to my family . I'm grateful that my grandma is living the life she deserves

January 2022

Google

Ken Mc

Picking a senior living center for my mother was a very difficult decision. We chose the The Avalon of New Albany and the experience has been exceptional from the beginning. The facility looks great and is very clean. The staff continually exceeds my expectations with the care given to my mother. When I asked my mom how she liked the staff her feedback has always been exceptional. My experience with The Avalon of New Albany has given me peace of mind that we found a place where mom feels at home and we feel she is taken care of like a family member

January 2022

Google

Sandra Daly

I had my mom in the Inn at Summit Trail. It was ok in the begining but as time went by things went down hill and I had to find another assisted living facility (read my review on The Inn At Summit Trail). The Avalon Of New Albany happen to call to see how my search was going and that is when I found out that It was affordable and me and my mon took a tour. The staff was very warm and inviting and the tour was amazing! Just looking how you can have your family member make thier room look just like thier own room they had before which is really nice because these apartments are very spacious compared to other homes. Its very bright and open with a beautiful garden that the residents can go out and talk with family or other residents. The staff takes excellent care of your loved one and treats them just like thier own family. They have activities planned everyday and they will take your family member to appointments and shopping all the time! I recommend coming and taking a tour. Thank you staff, for taking really good care of my mom and I dont have to worry anymore as I did in the first assisted living she was in.

January 2022

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tasjanai davidson

Awesome awesome awesome!

November 2021

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Sara Kinfe

October 2021

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Rachel Youngblood

My grandmother stays here. She loves it. So many activities for her to do. They even grow their own garden and use it for meals! The staff is amazing they treat you like real family. I love it and wouldn't have her anywhere else.

October 2021

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Martha Greer

Great place great staff and great people

October 2020

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Taylor Harry

October 2020

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Sam Boyer

A beautiful, new Senior Living complex for a good value.

May 2020

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Natalie Buschor

First & Main of New Albany has the most caring staff I have ever seen in my 15 years in the senior living industry. I have seen it all, believe me. It is truly a family environment that you have to see and experience for yourself. Its unlike any other. If your loved one is in need of assisted living or memory support this is the place for them to be, hands down.

April 2020

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Teri Wilson

BEYOND AWESOME! Thanks to their quick thinking & shutting the doors to the outside world, they have SAVED ALL OF OUR LOVED ONES! This VIRUS is VERY HARD on ALL of us. I would rather see & talk thru a window then not have my mother in law at all. BOTTOM LINE...SHE IS SAFE, HAS PLENTY TO EAT, & doesnt have to worry about TOILET PAPER! LOL

April 2020

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Rheyse Hamon

A Community full of energy and excitement. A lovely environment.

April 2020

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Annette A

First & Main of New Albany provided wonderful care for our family member. The care providers were consistently patient and kind. The staff was always responsive when we had questions and attended to our requests in providing quality care and dignity for our loved one. Thanks, Rob, for making the activities fun and engaging for the residents!

April 2020

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Sam Boyer

The most beautiful families come together in this community!

October 2019

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Eddie Rush

February 2019

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Sarah C.W.

December 2018

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Philip Wagner

November 2018

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Kristal Ridinger

Its a beautiful place that will cheer you up when youre having a bad day I work there and Im impressed with the staff which is helpful

October 2018

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Sophie Rich

April 2018

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Joshua Barton

The staff is great, the management team is very professional, the residents are happy, and the food is the best food Ive ever had!

March 2018

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Sherry Brahler Rice

Fabulous community!! My parents moved in last November and both are thriving here! Staff is awesome! Friendly and very caring. The facility itself is beautiful and always clean. Food is excellent too! If you are thinking of an assisted living facility you have to check this one out.

February 2018

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Sandy Perone Moody

A wonderful addition to the New Albany community! The staff treats everyone like family. We are happy to call First and Main home for my Mom.

December 2017

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Justin Rush

What an amazing community! I was fortunate enough to tour the facility as a possible option for my Grandmother who is in need of memory care. If you have not toured the community do yourself a favor and consider as an option for the care of your loved one! The only thing better than this state of the art building is the people in it!

December 2017

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Sophie Rich

July 2017

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Ryan Lephart

Amazing facility with outstanding amenities and a very involved staff!