Brookdale Northwest Hills

June 2026

Google

Cathy Doescher

October 2025

Google

Gretchen Bettes

My mom has now lived very happily at Brookdale for a little over a year. My mom's dementia seemed to happen very quickly and she was living out of town. I had to move her very quickly and needless to say, I was extremely worried about her and very stressed out. It was the hardest thing I've had to do in a long time. I looked at a bunch of assisted living places in Austin and most of them were good. When I came to check out Brookdale, the place stood out in my mind. I was treated so kindly there from the start. The person that gave me the tour (James) was so kind and made me feel like my mom would be taken care of. He helped me understand my options and was funny and kind. He even bought her a birthday gift and gave me a cute little cat toy because he knew I had cats. He was genuine. Everyone I met at that time was genuine (and still are). I had a lot of questions and there was always a person to help me out. When I toured for the first time, I was struck by how calming the environment was. The place was clean and pretty and the staff seemed engaged with the residents. Everyone made us both feel safe at a very vulnerable time. Needless to say, mom and I were both going through a lot of grief at that time. It was a huge move for her and me. I was scared and felt so alone. Becky, Kay, Stephen, Joyce, and all the care staff and med techs and nurses immediately made me feel at home. She has now lived in Brookdale for a year. We have come such a long way!!! The nursing staff noticed signs of Parkinson's and immediately got hold of me. We started the meds and there was an immediate change in her personality. She is more engaged and happy. I saw more of her sweet personality back. I feel so differently now than I did just a year ago and I know she does, too. We are both so much happier. She walks around calling everyone by name and they seem genuinely glad to see her. I have grown to consider the staff at Brookdale part of an extended family. They are caring in so many ways. It's so hard to recall everything! If there is anything that comes up with her health no matter how small, they immediately call me and let me know and we talk about a plan of action. There are Physical and Occupational Therapy staff that work with her on a schedule to keep her moving and exercising her body. There are fun activities and music all the time. They have an in-house beautician named Betty who does hair and nails for an excellent price and she will go up and get my mom when she forgets her appointment. Everyone there are real folks with caring hearts and a very loving personalities. You can tell this isn't just a job for these people. They seem to enjoy themselves and each other. My and my mom's lives changed drastically a year ago and Brookdale has been the very best part of it.

August 2025

Google

Misty Spakes

May 2025

Google

Gerald Mann

We have a family member living here and he is very happy. The facility is always clean and well furnished, and the staff couldn’t be more helpful and friendly.

November 2024

Google

Susan Ashton

Our father is receiving wonderful caring care daily. The staff is friendly and kind. He loves his apartment and enjoys the activities.

November 2024

Google

Stephen Niemeyer

My Mom gets great care here and she really enjoys the people. The food is good, too!

October 2024

Google

Linda Marshek

Brookdale Northwest Hills has exceeded my expectations of what an assisted living facility should be. It truly is a "home" for the residents. They make it a mission to thoroughly know the residents and their families. I no longer worry about my mom and her daily activities. She is well cared for and knows she is in the best place for her at this time in her life. Brookdale has certainly helped our family by providing the daily care for our mom.

May 2024

Google

Ana Dison

Amazing place and people! We could not have had a better experience. From the moment we walked in and began meeting with staff, we were welcomed and felt heard. My mother in law settled in quickly and had a great experience. We received great advice and suggestions to make the transition easier for everyone. The facility is great, easy to navigate, clean and inviting. The staff are across the board...amazing! Attentive, knowledgeable, experienced, responsive, respectful, welcoming and caring. This place is full of love and happiness. As an added bonus, the in house hospice care with St. David's Hospice were remarkable as well. Seamless care during a difficult time. We were blessed with wonderful people and are forever grateful!

October 2023

Google

cathy thornhill

My mother has resided at Brookdale NW Hills for 7 plus years. This is her home and my family considers this community as our home as well. Every care team is greatly appreciated! The executive director makes this community a success. Under her guidance, each care team is thoughtful, prompt, and knowledgeable. The dining manager and staff are friendly and treats each resident as a family member. The food is delicious, presentation is beautiful, and the dining hall is inviting. The maintenance, housekeeping, and transportation manager has many responsibilities. He manages all areas perfectly. He is willing to assist my mother and me without hesitation. The receptionists greet incoming visitors with open arms. They are welcoming and do not hesitate to assist or direct. The med techs are knowledgeable and kind when administering medications. The nursing staff are phenomenal and do not hesitate to tend to my mother's needs. The nurse practitioner is exceptional. She takes care of my mother in more ways than one can ever imagine. Last but not least, the caregivers truly are caring! They take exceptional care of my mother. We are blessed to have a supportive, loving, and caring home for my mother!

December 2021

Google

Cathy Heck

I can't even really put into words how grateful we are that we found Brookdale Northwest early in my mom's Alzheimer's journey. Oddly, in many ways, we believe that she is happier now than she was during many of the years before she came to Brookdale ... she has discovered a group of friends that she loves to be with ... and they love to be with her. But mainly, we are so thankful for the staff. All of the caregivers, of every level, are kind and gentle and loving toward her. We could never ask for more than that! Thank you to everyone who watches over our mom every day.

October 2021

Google

candychan

June 2021

Google

Peaches Nutt

Beautiful entrance reflects the tone and care taken on all four floors. Excellent dining staff bringing room trays on request really know the meaning of customer service. From fun birthday happy hour with Bob Apple playing country and more on guitar. To interesting programs on the brain aimed at the lay person level of understanding. And friendly Starr up front!

June 2021

Google

Daniel Norton

September 2020

Google

Anna Rose

The staff at Brookdale Northwest Hills is so incredible and truly care for each of their residents. I would recommend Brookdale to any family in the Austin area who are looking for a wonderful place for their loved one to live.

July 2019

Google

Suzanne Pittman

I moved my mother from San Antonio to Brookdale Northwest Hills in November 2018 after my father died so she could be closer to me. I was fortunate to have a friend who worked there and whose opinion I highly valued, so I felt an additional sense of security about my decision. I visit often at different times of the day and can say there's never been a time that I observed anything that caused me a moment of concern about the facility, staff, or my mother's care. Just the opposite, I marvel at the patience, kindness, and competence of the entire staff. It's also nice to see familiar faces in an industry that typically has a high turnover, most of the staff at BNW has remained the same. The effort everyone puts into making life enjoyable for the residents is heartwarming, they put on so many wonderful events. Another thing that makes BNH stand out is the Harmony Enrichment Group, a program for residents who need a little extra social engagement and support due to cognitive decline and/or mobility issues. I'm so impressed with this group, the leaders really get to know the residents and create a sense of community and belonging. They go on field trips, do cooking activities and crafts, arrange flowers for the dining tables, and eat together in the dining room. It has made a tremendous difference in my mother's frame of mind and her ability to adapt to her new environment.

June 2019

Google

Theresa Tygert

Brookdale NW Hills is the kind of place where you always can rest assured that your loved ones there are well taken care of. Live in the moment, treasure each day and share the kindness.

May 2019

Google

Wiley Barner

I cannot say enough about the staff and my experience at Brookdale NW Hills. My Mom has been a resident there since the Fall of 2015. Steven A, Executive Director, has and continues to do an excellent job of leading his team of associates and healthcare professionals in a philosophy based on a foundation of quality, compassionate caring, communication and customer service. I have always felt supported and the senior team has always had time to listen. I've never felt rushed or dismissed. Watching my Mom over the past several years has been hard at times but the staff at Brookdale NW Hills has always been there with a smile, a hug, good ideas as to how to resolve challenges and above all a sincere wish to help. This building is full of angels. I simply cannot say enough positive things and can wholeheartedly endorse and recommend Brookdale NW Hills as an option for your loved one. Thank you Brookdale NW Hills... WB

December 2017

Google

Leticia Vela

December 2017

Google

Joan Hendrix

Aim to please.

December 2017

Google

Janet Mahler

Loved the holiday party!!! The staff was so lovely and enthusiastic and the food was wonderful

December 2017

Google

Hessie Brawley

Incredible facility! Everyone very caring and professional!

June 2017

Google

Emmie Knox

Steven and his team are wonderful to work with and go above and beyond for the residents at this community. Steven is a dedicated executive director who is compassionate and dedicated to his team and treats everyone he meets with kindness. I would highly recommend Brookdale Northwest Hills!

May 2017

Google

Don Brown

My wife, Marci Brown, has been a volunteer at Brookdale for 5 years. Here is her evaluation: "Brookdale NWH has a very uplifting, positive atmosphere. The staff is compassionate, friendly, and eager to help. There is a feeling of comradery, and hominess to the environment, and the residents appear happy. It is a pleasure to be there and interact with them."

May 2017

Google

Kaye Roth

I love the way Brookdale is nestled in the hills affording lovely views from most apartments. My apartment has internet service, a wide screen TV and a microwave and small; refrigerator plus ample closet space There are lots of reasons to leave my cozy room. Exercise classes, concerts from harp to bluegrass and a variety activities at nigh;,movies, conversations with Marci, bingo, poker.and jigsaw puzzles. The heart of Brookdale is in the dining room, where fresh flowers and beautiful table settings greet us all. we have a wide variety of choices at all meals, and breakfast is served all day. we are served by cheerful wait staff and friendly caregivers all day. I have a call light around my neck, which allows me to call my friendly caregiver at any time. the staff make every holiday a special event, with music, decorations, and food. adding to that, the many lovely people who choose Brookdale for their home are some of the reasons to be a resident here.