Otterbein North Olmsted SeniorLife Community

July 2026

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Nicole Jisa

October 2025

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Heather Sheller

I love this community! From the residents to the staff, I have never felt so welcomed. This is home, folks!

October 2025

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Jack

I always enjoy the atmosphere and resident interactions!

July 2025

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Molly Good

The guardians watch party was SO MUCH FUN last week. I loved attending and the residents are a hoot! The hot dog derby by the staff was the personal highlight for me. This seems like a great place to live where residents are warm and welcoming and so is the staff.

November 2023

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Garhard Dick

June 2023

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Carolyn Hecmanczuk

My Mom and Dad were residents at Emerald Village, Dad for almost 9 years and Mom another 2 1/2 years after he passed. They are amazing. They cared for my Mom and Dad like their own family. The staff there truly love the residents and bent over backwards to make it a special place. So many good employees that were as supportive to us as a family as they were to my aging Mom, especially with the anxieties that COVID brought. One caregiver sat with my Mom to help her through a tough evening when she was anxious about being alone. Charity, Alison, Brittany, Erin, Dale, Kathleen, Neil, Amie, Stephanie M, Maureen, Carol, Kathy G, Haley, Josh, Linda S., all of the dietary staff, .everyone is amazing. Thank you so much for the last 11 1/2 years! We were lucky to have and know you. Until we meet again, may God Bless you all.

March 2022

Jordan Anderson

I use to absolutely love this place until i seen how the managers talk to employees. I was speaking to a woman in laundry, i didn't catch her name but as she walked away my mother explained how poorly she heard her being treated. I started come more often to see how things were going and witnessed the bullying myself. There is no consistency in the staff anymore except the lady in laundry and one other lady ive seen cleaning the hall rest room. My mother receives medicare and im tempted to contact the news to explain what ive seen with my own eyes. Bullying employees 2 women ive seen myself personally by the manager Matt, and i believe a man named Charles a few days later. There was also a nurse named Kim, no longer there and this new lady is as rude as can be. Hopefully they learn to treat staff better or ill contact the news or the firm i work for.

July 2021

Lola Montez

Every other review must be a "shill review" -- 5 stars? maybe for the Independent Living section, which is average IMHO. But the ASSISTED LIVING is the worst I have ever seen. I'd sooner put my mother in a dog house in the yard, because it would be bigger. Seriously, I have visited over two dozen Assisted Living buildings in Cuyahoga County, and never before seen seniors reduced to room of this size -- about 6x6 feet, literally closets. You cannot have a double bed. You cannot bring your own bedroom furniture. There is NO ROOM FOR A SOFA!!! only an easy chair and a TV. A tiny kitchenette with a fridge (dorm size) ON THE FLOOR, where a senior with difficult walking cannot bend down to reach it. A microwave set up high, where the same senior cannot reach it. No room for mementos, bookcases, china cabinet, any dining space for a table. Just kitchenette, easy chair, TV and single bed. It is essentially a very low-quality dorm room, just barely. A senior would have to jettison literally every possession to move in here. Living space this spartan and restrictive will almost certain result in depression, grief and a decline into senility and dementia -- or worsen those in seniors already suffering. Best practices recognize how much seniors need to have their "things" around them -- this facility cruelty strips all human dignity away in favor of "convenience" and one assumes "lower costs". This is a disgrace.

July 2021

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Spark P

My mom loved living here

August 2020

Anonymous

June 2020

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Jim O'Brien

They really care about the residents. My 92-year old mom lives here. Protection from COVID-19 is priority.

January 2019

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Terry McGreal

June 2018

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Marian Ortiz

My mother moved into Emerald Village in December of 2017. This is a wonderful place. The building and grounds are lovely and kept spotless, the apartments are very nice, the food is excellent and the staff is the best! My brother and I have been more than impressed with the nurses, who endured some verbal abuse from our mom when she first moved in. She was reeling from all the changes in her life (at age 94) and took it out on the nurses as they went about their work of administering her medicines. They responded with professionalism, understanding and compassion. These ladies were so patient and kind! After a while, my mom adjusted, and she now appreciates what a great place EV is. She appreciates the nurses and aides who care for her so well. She says the dining room staff and the ladies who clean her apartment and collect and return her laundry are all friendly and make her feel cared for. My siblings and I feel very fortunate that our mom is at Emerald Village. We have peace of mind, knowing she is safe and well cared for and treated with kindness and respect.

May 2018

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Tate Bos

My mother lived at Emerald Village for a little over two years! I cannot say enough about the care that she received both by the nursing staff and the aides. Everyone from the administrators, front desk, activities, maintenance and care takers made my mom feel safe, comfortable and happy. She enjoyed having meals with friends, participating in activities such as crafts, bingo, exercise classes and trips to area restaurants and casinos. It wasn’t just a place to live, it was her home.